Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters

I have bought two new toyotas with cash in the last 4 years and was well satisfied until now. This is the second time in a year that my support handle has broken on the drivers side of my Venza. I feel you have a substandard handle that you are using. The first one was replaced free but the second one I was told I have to pay for. I did buy a bumper to bumper warrenty and now I'm told my handle is not covered because it's now classified as a cosmetic part after 36,000 miles. At first I was upset but now I'm willing to pay the $30.00 for the handle for I am handy-cap and I need the handle to help me get into the car. After all, that is why it's there, RIGHT? even if it looks nice it does have a purpose. I am chalking this incident off as a learning experience and I'm sad to say I will not ever buy another Toyota, there are plenty of our makes out there that I can choose from. I'm going to publish this in our News Paper and if you want me to, I will send you a copy of this article. Also the internet is a great tool to inform people of Toyota's safety practice for as I, as being handi-cap, rely on this handle. To me it's more than a cosmetic thing. I wonder if the goverment would look into this also, their pretty good at protecting the people's safety and giving out fines!!!!!!

I own a 1990 toyota corolla with 430,357 miles on it. I have just replaced the clutch for the first time. I had to do minor things like a starter and alternator but other than that it is a strong running car. I commend toyota and would like to thank them for such a fine made car. VIN#1NXAE94A1LZ141956.

I have a 2006 Toyota Corolla it was perfect and had no complaints. This is my second Corolla because I loved the first so much. I had to replace the engine module or what ever it was called due to a recall. Now my gas mileage is just awful. Drove just 30 miles and used 1/4 tank of gas. I called the dealer who replaced it and they siad bring it in. My car was perfect before they replaced this part. Anyone know about this?

Horrible service on the phone and being lied to from supervisorsBeware!!!!!! I've talked to numerous customer service reps and supervisors on the phone trying to fix a problem with my account and have been told I would be called back and no one ever returns my calls. Also have an 06 camery se and the air conditioning berrings froze up making my ac not work. Have had other toyotas before but will Never own another one.!!!! I work in customer service and if I ever treated a customer like this I wouldnt have a job!!! Hopefully this will happen to Toyota in the long run!!! From now on I will only buy American made cars!!!!!

I bought a new Toyota Hiace out of japan it worked great for the first few months after that it had no power, the fifteen seat bus just won't go , it shift to limp mode at 1384 k mph on the odometer , a 2008 n no one will look at it because they said it was not bought from the local dealer , i wrote japan the y also told me it was not made for the local market too , so i have a Toyota (WORLD WIDE DEALER IN CARS) that is of no use to me or my business just sitting in my yard catching dust ... No one want to deal with the problem it has ,an i am not the only one with this problem , they are about 12 to 15 of us who bought theses unit an who have the same problem , an nothing to do about it or with them , Toyota Japan or the Local dealer would touch it .... So don't buy them the :KDH223 2008 , TOYOTA HIACE 14 SEAT VANS , 3.0 GL DIESEL , they know of the problem but we have to live with it because we bought them direct from japan an not locally , now we hear they were not made for our region after they were bought an delivered to all us.... Just getting the message out there ... Very dissatisfied Toyota owner In Barbados Bad Bad after sales services

We have bought two Toyotas brand new from Molle but I would never buy from Molle in Kansas City again. We have paid two payments on our new car and have yet to receive the warranty money back for the unused portion of the warranties of the car we traded in. I have lost all trust in this dealership and would suggest that KC buyers look for other dealers. I had already called the Finance Department before and am going to try it again. If nothing happens it is BBB and Call for Action for me.

The center break lite failed on my wife's 07 Avalon. The the local safety inspector told me that this is a dealer part. I set up an appointment with the selling dealer, Ourisman Toyota Fairfax, VA. I was surprised and shocked to find the level of work required they told me is required to replace the defective part as well as the cost of the LED assembly. Why the initial design did not permit this part to be repaired/replaced from inside the trunk seems something to be questioned. This adverse experience will have impact on make of a car when its time to replace this car. Not what I would expect from Toyota.

Recently my 2007 Prius was lost to a head-on collision. I replaced it with a 2012 Prius V and I wanted to share a few comments. The headroom in the driver's seat is the best I've ever seen. Although the Prius V is a good deal heavier than my 2007, the handling is wonderful; the acceleration struggles a bit, though. I do have two "complaints". There is a large blind spot at the right rear - the small triangular window there provides no line of sight and the head/neck protection in the right rear passenger seat blocks it still further. The rear view mirror and right side mirror help but the blind spot is still there. I consider this a dangerous flaw in design. My other "complaints" are more irritations. There is a slanted area of the driver's floor which is designed for the driver's left foot. The wheel intrudes at this point and forces the driver's foot to the right. Also, when seated squarely in the driver's seat, the driver is no longer square to the middle of the steering wheel. Recommendation - add protection for the rug under the heel of the accelerator.

I would like to take this opportunity to express my thoughts of the Toyota. I have always loved Toyota and they have given great service to me. Through the last 25 years I have purchased Toyota. I started with a Toyota Corolla and have graduated to a Toyota Sequoia. They are reliable and dependable automobiles. I have never traded any of my purchases due to major mechanical issues; it was because of an upgrade. However, I have purchased a 2005 Toyota Sequoia and I have a major expense issue that has aroused. I am in need of a secondary air pump which is very costly. I have received estimates for the part at $1,900.00. Due to the economic downfall I was unemployed for 10 months and have recently received employment. With the hardship I was still able to keep up with my maintenance such as oil change, timing belt, air filter, tune up and etc. This is the only vehicle that I have ever had with a major, costly repair. I do love my Sequoia and it accommodates the use of my family and me. With this magnitude of expense I am asking if this is the normal cost for this part. I am submitting a plea for someone to assist me in receiving this part at little to no cost so that I may continue my important day to day activities. Thank you for your immediate attention.

Copy of E-mail sent to Barbara Perez, Customer Service, Koon's, Annapolis, MD Very disappointed! Brought my 2011 Prius in for the 25,000 mile check-up to get my free oil change before going on vacation. But even though we were told it was for an oil change (and the sticker you had put on my window 5,000 miles agao said it was needed at 25,000), I was never told that this service did NOT include an oil change. Honestly, this is poor service and I'll simply go elsewhere. I try to take care of my vehicle and my Toyota Care doesn't really care. I guess Toyota wants me to go 10,000 miles between oil changes???? I'll also be sending this note to Corporate. A very unhappy customer.

I thought the airline industry had poor customer relations until we had to work with Toyota. We have a 2004 Toyota Sienna van which has had electrical problems from the very beginning. Bulbs burning our numerous times, the electric door not opening, etc. The struts on the back hatch also failed. We were never notified by Toyota that there were recalls on these items. We found out this week there are recalls, we only found out becasue we took the car in for repair and the dealer told us bout them. But because we have too many miles on the van (110,000)they will NOT honor the recall notice. Have argued with them that if the product is defective and they know it, what does mileage have to do with it. Because we drove it frequently we're punished. We have these problems for the past several years and now that we have too many miles, they will not do a thing. I'M DONE WITH TOYOTA!

I have Toyota Camry 09 se and I went to one of their dealerships and they charged me$ 350.00 for only 2 breaks. I was so pissed that day. I asked them if they have any specials they said we dnt have any specials u have to pay this amount. I will never go back to any Toyota for service. I can go to someone else and they can do it for less then $100.00. Toyota is just a ripoff. They just know how to make money out of customers. Even though I just changed my air filters and when I went for my regular car oil change service they came up to me and showed me someone elses's dirty car air filters and they said u need to change it ad it will cost u 280.00. I was like wow for 20 dollars worth of filter I would have to pay 280.00 that doesn't make sense.

I bought a 2004 4Runner limited and after a few years the dashboard is crack in hundreds pieces. This is not the only Toyota vehicle of that year that have the same problem.What is going to be done by Toyota Motors to help the owners by replacing that faulty part? On the other hand I own a 1993 T100 and the dashboard looks like the first year.

I have a Toyota corolla 2005 bought new from St. Charles Toyota in IL, recently, my wife started observing the airbag warning light comes ON while driving. The airbag light will turn off by itself the next day or after stopping the car and restarting it again. We took it to the same dealer to find out the reason and fix it. First time, he charged us a checkup fee of 1 hour labor and said he found the wire harness under the driver seat was loose and that’s was the problem. I was happy to be that simple and my wife drove the car not long enough before the airbag light came ON again. Took the car again to the same dealer and this time he said that he wants to have it while the light is ON to get the error code from the car computer and we have to reschedule because it was off. Next time once the light came ON, I took the car again to the dealer and left for few days to check it out and fix it. Dealer contacted us later saying that he must remove the carpet to look to the wires underneath it and that’s will require to pay again for repair and parts, of course I was upset and complained, then dealer agreed to waive repair charges but I have to pay for the parts which was an airbag sensor. I agreed since the Dealer assured me it will fix the problem and I had to pay for the sensor about $230. Not long enough, the airbag light came on again after few days. I took the car again to same dealer and I mentioned to him that my wife noticed that the digital clock on the car goes off around the same time which might give him a clue where to look for the cause of this problem. Next day, dealer called and said that the clock has a ground wire connected with the airbag system ground and he need to change the clock which should fix the problem. We thought that’s it and my wife drove the car for 3 weeks and then the airbag light came on again. Took the car back to the dealer and told him that I am very upset because they should knew and fix the problem long time by contacting the manufacture(Toyota) which he promised. Next day he called me saying that the manufacture is suggesting to change the complete airbag wiring system and it will cost me $1434. I told him that it is a suggestion not a definite resolution which might not be the real cause of the problem and I would have spent $1434 for nothing. At this point I contacted the corporate office in Torance-Calif and spoke with 2 consumer relation persons and to make my story short, they insisted that the only way is to change the complete wire harness without any guarantee it will fix the problem.

I bought a new highlandar at longo toyota in CA on May 2009, I have done every maintenance needed. Starded having problem at 6,150 miles with head light, at 7,800 miles radio will not work properly and got smire every now and then, had to turn it off and turn it back on in order to clear and see what station was playing, took it to longo toyoto to get it diagnose and they told me the radio was working OK, this when on for about 2 months cause everytime I took it they can not see anything wrong, finnaly I got my camara and took vidio when that happend and took it back to dealer, finnaly they replace it at 9,600 miles. at 19,100 miles i started having problems with window on driver side, finnaly at 19,312 mile it was replace and also fix problem with recall pedal. Now at 33,000 miles and 10 days away for warranty to expire I'm having problems again with radio, I drove 27 miles one way on a Saturday to dealer just so they can tell me that I had to make an appoinment on Wednesday and miss work and drive another 27 miles just to get it diagnose. I told them that the warranty is about to expire and that i want to get a replace, and his answer was that they connot do that. so now what, I'm stuck with a defective radio and no warranty. I will never buy another toyota that's for sure.

St Cloud Toyota sold Us a used Rav 4 with a bald spare tire with a nail in it. Someone put on 3 NEW tires Used the spare for the fourth, and put the used tire in back for the spare, the ULTIMATE IN CHEAPNESS! I will never buy a car from those BOZOS again.

THIS IS WHAT I POSTED ON EVERY REVIEW SITE POSSIBLE AND FORWARDED TO ALL OF YOU. DEAR ANYONE, BEWARE DON'T BUY A CAR THERE.  At LA PUENTE  CA TOYOTA AND BEWARE OF ANY DEALER   (ACCEPT CARMAX )   I consider my self a EXCELLENT CAR BUYER AND SELLERTHIS IS WHAT I POSTED ON EVERY REVIEW SITE POSSIBLE AND FORWARDED TO ALL OF YOU. DEAR ANYONE, BEWARE DON'T BUY A CAR THERE.  At LA PUENTE  CA TOYOTA   I consider my self a EXCELLENT CAR BUYER AND SELLER. BUT THE STORY I"M ABOUT TO TELL YOU IS VERY MODIFIED.ESPECIALLY AT THE PART WHERE I WENT OFF ON THEM ON THE VERBAL PART  YELLING and SWEARING FOR 5 MINS 2X REMEMBER I'M AN HONEST,CALM ,UNDERSTANDING,SPIRITUAL GUY. We made a deal on a vehicle in the parking lot at an agreed price.We get to the1st office and told them we have our own financing,which beat theirs.Moments later the manager comes back and says here can't do the deal after the long time we spent together. So we walked away out of principle and felt slightly cheated. So I called back the next day and made another WIN/WIN Deal.And he told me he would save the car until the end of the day.So I went ALONG way to pick my friend up again.and we arrived in the evening .And he had just called  before we got there and said everything was ready.So we got there, Say A Pray before going in there and he walks up to my car and says your really going to be mad at me.And he says The CARS NOT HERE .It went to a WHOLESALER .And there going to get it back. SO I GO IN AND RAISE HELL VERBALLY and was told that they couldn't get a hold of them.They asked us to sign a contract.and take another car home and they would deliver it tomorrow.HOW COULD WE EVEN TRUST THAT.I THINK THEY LIED AGAIN AND WE LEFT VERY UPSET AND LET DOWN.I have some ideas what happened to the vehicle we were PROMISED,But I'LL leave that up for YOU TO DECIDE. Ya know I've help a lot of good family and friends buy cars .And I've never been scammed like this before. PLEASE READ AND BELIEVE REVIEWS. It's hard enough to by a car as it is for most people. What happened to the good old days when a Hand Shake and your Word Meant Something?  P/S I still continue my journey and will still help my friend buy that TOYOTA RAV4 and READ THE REVIEWS BEFORE EVEN ENTERING A DEALERSHIP AGAIN                                                                                                                                                   JOHNNY. BUT THE STORY I"M ABOUT TO TELL YOU IS VERY MODIFIED.ESPECIALLY AT THE PART WHERE I WENT OFF ON THEM ON THE VERBAL PART  YELLING and SWEARING FOR 5 MINS 2X REMEMBER I'M AN HONEST,CALM ,UNDERSTANDING,SPIRITUAL GUY. We made a deal on a vehicle in the parking lot at an agreed price.We get to the1st office and told them we have our own financing,which beat theirs.Moments later the manager comes back and says here can't do the deal after the long time we spent together. So we walked away out of principle and felt slightly cheated. So I called back the next day and made another WIN/WIN Deal.And he told me he would save the car until the end of the day.So I went ALONG way to pick my friend up again.and we arrived in the evening .And he had just called  before we got there and said everything was ready.So we got there, Say A Pray before going in there and he walks up to my car and says your really going to be mad at me.And he says The CARS NOT HERE .It went to a WHOLESALER .And there going to get it back. SO I GO IN AND RAISE HELL VERBALLY and was told that they couldn't get a hold of them.They asked us to sign a contract.and take another car home and they would deliver it tomorrow.HOW COULD WE EVEN TRUST THAT.I THINK THEY LIED AGAIN AND WE LEFT VERY UPSET AND LET DOWN.I have some ideas what happened to the vehicle we were PROMISED,But I'LL leave that up for YOU TO DECIDE. Ya know I've help a lot of good family and friends buy cars .And I've never been scammed like this before. PLEASE READ AND BELIEVE REVIEWS. It's hard enough to by a car as it is for most people. What happened to the good old days when a Hand Shake and your Word Meant Something?  P/S I still continue my journey and will still help my friend buy that TOYOTA RAV4 and READ THE REVIEWS BEFORE EVEN ENTERING A DEALERSHIP AGAIN                                                                                                                                                   JOHNNY

2008 Sienna Limited (7 seats) Poor gas mileage of 20-21 on highway. Not enough pickup, engine is obviously under powered. Slapping of pistons before car warms up and I'm in FL. Rear hatch door handle softens and melts in warm weather, around 80 degrees, so you get a sticky black substance on your hands in warm weather. This has been complained about may times and Toyota refuses to do anything about it. Will never buy another one of these rattle traps. My wife picked out for its attention to detail and quality build. What a load of nonsense, They can't even stand up to replacing a door handle.

I am on my 6th toyota and couldn't be happier. I never had 1 gas pedal stick, my floor mats wear like any other and I just replace them. My breaks wear normally and my paint doesn't fade, the seats hold up considering the teenager abuse it gets, i have dogs that climb in and out and never had issue were i had to call and beat up a customer service rep. Toyota deserves it credit and have made a great vehicle (Love my Sienna, corolla, 2- rAV4, scion xb and lexus ct). I use Hammer Toyota ..by the way GREAT SERVICE, it may seem not as fancy as the other dealers but the people there are great. Thank you Toyota. p.s. all manufactures have recalls so toyota is not alone

let me start off by saying, that i have been a loyal toyota customer since the mid 60's. my whole family has owed numerous Toyotas. At this time I own at 2000 toyota sienna, which a cople of years ago, i had to replace the transmission on that. The sienna only had 90,000 miles on it, and had always been serviced through toyota. I also own a 2003 toyota corolla "s". At about 34,000 miles, my catalytic converter went out. Took it Penske toyota in Downey, Ca.to have it looked at beacuse the check engine light came on and was making a ticking sound. Spoke to Thomas the service rep there, said not to worry about it, it is still under warranty and he will have it checked out. After the dealer having my car for 2 days and not providing me with a loaner, said my car is ready. I asked Thomas what cause it to go out and did they fix the ticking sound. Said the converter was more than likely just a defective one and that there is no ticking sound. Right around 85,000 miles my transmission went out and the converter goes out again. Called Thomas at Penske again to let him know, he basically told me, there is nothing they can do, because the warranty has ran out. Asked if there were any recalls on my year of car, said no there wasnt. So now i had to shell out about $1600, to have the tranny fixed. Just recently my engine went out on it. I said the hell with the dealer and took it to a buddy of mine, who has been a certified mechanic for over 10 years. He told me the piston rings were done and that the engine was burning oil and the ticking sound i kept hearing, that he is more than positive, that is what cause the converter to go out. I complained to toyota about this issue. All they had to say was, we can give you $750 towards a new toyota. Told the rep, that i do not want $750 towards a new car, I told him that since my whole family has been loyal and tha is all they can offer, then will will no longer, purchase any vehicles from toyota again. Said thats all they can do. basically Toyota Doesnt care for their loyal customers, that has been there since almost day one.