Toyota Motor Sales, U.S.A., Inc. Corporate Office & Headquarters

I recently contacted Toyota to try to obtain help for My 2003 Tundra's failing paint and rust. I've been buying Toyota vehicles exclusively since 1984. My concerns were brushed aside as was my loyalty to their products. I would highly recommend that anyone considering purchasing a Toyota vehicle, think about another brand. Toyota only values your money, not your loyalty. If you have issues with a product after it's out of warranty, you'll only get lip service.

Last year I went in for a oil change and left the dealership drove 2 miles and had a flat. Called the dealer and the manager stated no fault of their's had to be a nail in tire. It was a value stem left open by the dealership. This year had 90,000 recommended service. Told it would take one hour and 45 minutes. Three hours later I get my car back with all of the digital readings wrong on the dash board and the recommended service included a courtesy car wash YET this dealership had to give my car the up-graded car wash and charge me $7.50. My car had been driven 12 miles, I suppose they need to road test but 12 miles? I think someone took my car out for lunch! I think I was taken out to lunch also!!!! Poor service and it will make me choose another vehicle besides a toyota next time. That's too bad because this family has been toyota buyers for a long time. While I was waiting for my vehicle I witnessed your service department come out in the waiting area and "sell" batteries. When I arrived the guy who checked me in raised my hood and told me my battery looked bad. I had just had it replaced six months before???? Must be battery sales week????

I too give Toyota a 0 rating for the following action and experience via their service department. I've been a loyal Toyota customer since 1987 and during this time I purchased at least 12 vehicles ranging from Cressida, Four Runner, Avalons & Sequoias. During this timeframe I have never had an experience like the one I had recently. I purchase a 2003 Avalon in 2003 and this car ran perfectly for years. I had two keys for this vehicle, one lost in a house fire and the remainding key recently lost/misplaced. I called the dealer and was informed that in order to get a new key I had to get a new computer to register the key to the vehicle. Of course the cost was enormous. With no other choice we had to get the work done. The vehicle was towed to the dealership/service department where it remained for about 4 days or more and the new computer was put in the vehicle and it had to be driven by the technician to the auto body shop in the vicinity to get a new bumper. When the car left our property it was in perfect driving condition and had no problems. Some where within the time it was driven from the Toyota Service Department to the Auto Body Shop our a problem just magically appeared. Upon receipt of the vehicle which instantly needed a jump due to a dead battery upon delivery from the service department to the auto body shop our motor was determined to be locked up. Of course Toyota insist it was no fault to them. As a loyal customer and I am not asking for a hand out, something happened that has not been explained showing it was not fault to an error they may have created. Of course it cost us mega dollars to fix and the error ownership has been transferred to us. So much for loyalty and trustworthiness, Toyota just lost this loyal customer.

In 1997 my husband and Itraded the car we were driving for the beautiful gold '97 Avalon. If I recall, it had about 8 miles on the odometer. We drove that car for eight years and 200,000 miles. There was never any work done on the vehicle except for regular scheduled maintenance. In 2005 we bought a new Avalon and sold the '97 to our daughter. She and her husband have been driving it since 2005 and it now has over 330,000 miles on it and is still running great! We have been so pleased with these vehicles and because of our story (which we tell everyone we see) a lot of our friends and family have purchased Toyotas. At the present time, our oldest son Steve has a Camry, our son Bobby has a Rav4, our son Derek has a 4Runner and a brand new Corola, our daughter Nikki has a Camry, our daughter Lisa is still driving the '97 Avalon and my husband and I are still driving the 2005 Avalon. When we have a family gathering, it looks like a used Toyota car lot! In the past, my husband and I have owned a Rav4, 4Runner, 2 Tacoma pickups, a Corola, 2 Camrys and 2 Avalons. DO WE HAVE TOYOTA STAMPED ON OUR FOREHEADS OR WHAT!!! We are true fans of Toyota! And we thank you for making the best vehicles ever.

I RECENTLY WENT TO WORK FOR A LOCAL TOYOTA DEALER IN LAS VEGAS-HENDERSON NV, STORE CALLED FINDLAY TOYOTA. CANT SAY I AM SUPRISED ABOUT THE SERVICE THAT IS GIVEN TO CUSTOMER BUT I AM. LET ALONE THE SADDEST PART IS WHEN THEY KNOWLING TREAT A CUSTOMER BAD WHAT IS DONE THAN. TOYOTA SURVEYS ITS CUSTOMER ON THERE EMAILS AND EMAILS ALONE. SO WHEN YOU AS A CUSTOMER ARE NOT HAPPY AND PISSED OFF ALL THEY HAVE TO DUE IS CHANGE YOUR EMAIL ONE #. WELL IF YOUR A HAPPY CUSTOMER OF COURSE PUT THE CORRECT EMAIL IN. BUT THIS PLACE THEY PUT A FAKE EMAIL THAT THEY MAKE AND THEY MAKE A YAHOO OR GMAIL ACCOUNT WITH IT AND THAN FILL THE SURVEY OUT AS IF THEY WERE THE CUSTOMER AT HOME GIVING ALL PERFECT SCORES. THIS AS YOU KNOW IS SUPER SHADY. BEAWARE OF THESE PEOPLE AT TOYOTA. DOESNT MATTER HOW PISSED YOU AREA UNLESS YOU ASK FOR THE MANAGER THEY WILL NEVER CARE.

Toyota needs to a better job of taking care of there sales force and pay them on the so called spins the owe

I would give a 0 if it were available. We bought a used 2003 Jeep Liberty from Chicago Northside Toyota Scion in 02/12 that I doubt even had any type of inspection before they put it up for sale to the gullible public because 4 months later, ALL of the brake pads, rotors and calipers needed to be replaced of fixed. This ended up costing $1258.00 dollars. The service department at Northside Toyota is pathetic as well. There was a noise in the fan so I had them fix it only to have the fan completely freeze up, which then required a new belt tensioner at a cost of $187.00 dollars. All this happened after they shipped the car to Florida, where we were moving. Within 8 months of purchasing this piece of junk used car sold by a "reputable" Toyota dealership in Chicago, the engine sounded like it was going to take off and fly through the air, the gas milage went to 10-11 mpg and the car was just running bad. We have since traded it in at a much more reputable dealership in Saint Petersburg Florida, where we moved after purchasing this junk vehicle. Toyota dealerships in Chicago are like the politicians in Chicago, corrupt! Buyer BEWARE!

I purchased a 2011 Toyota Avalon from Kings Auto Mall, Cincinnati, OH and asked about the Valet feature since the Avalon has the smart start fob, and no valet was provided. Salesman advised me that all I had to do was remove the key from the smart start fob and lock the glove box. The problem is: this only locks the glovebox and there is no lockout for the trunk. All consumers that have purchased the Toyota 2011 Avalon be aware, Trunkk is not secure and Toyota failure to inform the customer is a serious flaw in the information to their customers.

Never go to Ventura Toyota to purchase or have service. They sell horrible Certified so called Toyotas.

Have a new 11 Avalon. Had a problem with check engine light and anti skid dash lights on and engine misfir. Took it to North Kern Toyota,Bakersfield, CA, and they said it was a factory call - something to do with the cam valves etc. Drove it about 1400 miles and happened again. Took it to same dealer and it was still happening. They parked it in back and when mechanic checked it , it was running ok so they called me and said nothing they could do as it s running ok. I told the service rep that he had seen it acting up with all the dash lights on and he said he did, but since the mecahanic did not see it - nothing was wrong with it!! A you kidding me?? Hello!! Something is wrong here!! This is my. Third new Toyota and will likely be my last. If they do not have better service to fix defects, why would anyone want to buy their products?? I mean this car only has 26000 miles on it. This is the second trip to that dealer for the same thing!!

The sales department at reliable toyota in springfield Mo. SUCKS If you don't want to be helped on trying to buy a car just call them. They won't return your calls, and if you try the internet two or three day's you will get a message telling you how nice it was to help and that your question's were answered the problem with all that I have never talked to any one. Thats what happens when your the only one around you don't have to care about customer service. AND THEY DON'T

I come in to get my tires rotated to freehold Toyota the guy that does rotate changes oil and manager lied. To my face that they never changed oil

Toyota of Escondido I am pretty young and do not ever get worked up over horrible customer service but today really pisses me off. I have worked in retail for the last 6 years and it's common courtesy to show the customer some respect. Two people in the tire and lube see me waiting to be assisted with my car. The guy with the glasses totally sees me waiting to be helped while the girl is writing up another ticket. Another thing I observed was a couple came up to one of the customer service reps and without any questions asked, the associate tells the couple while walking fast to grabbed their keys in a annoyance,"im grabbing your keys" then shuts the door. Seriously, management, get on your associates and teach them a thing or two on the basic customer service skills because I will never come back. I'll drive a little bit further to the Carlsbad location.

I took my 2005 Camry LE for an oil change because the dealership had a special. The old change was done however they managed to find 2 very expensive problems with the car and wanted to fix it. I am a woman and I am not stupid and I know how dealerships and mechanics think they can take advantage of women because we do not know anything. Well when they met me they found out different. I did not believe them, oh by the way my car has only 27,000 miles on it and it is almost 8 years old, give me a break! I took my car to two different mechanics to be sure and sure enough both of them said WHAT they are lying and trying to rip you off. My rack and pinion was not leaking (1295.00) and my timing belt (400.00) was fine and wouldn't need to be replaced until at least 55,000 to 60,000 miles! I am going to contact corporate which probably will do nothing but I have to vent. I am really shocked to read that there are more complaints about Toyota's customer service and their different cars, trucks and those problems do not seem to be solved either. What the heck is going on with them and how do they expect to stay around if they do not take care of their customers and be HONEST!

Toyota is best ever! Past time I never have a problem w/ toyota even it's over mileage 250,000 still engine runs great.

I happen to be one of the unfortunate people that purchased a 2002 Rav4. They were manufactured with inferior Electronic Control Modules when they fail, as thousands have, they can totally ruin your transmission. Toyota refuses to recall these vehicles. I cannot understand this. I feel sorry for all the people that have paid thousands of dollars to fix their vehicles. I had mine fixed immediately when this part failed all of a sudden. I had the ECM replaced for $953.00. I am considering purchased a new car due to the fact that I now am nervous to drive my Toyota because I am afraid this will happen again.

We purchased a 2005 Lexus RX330 at LCH Lexus in Oxnard and a Toyota Tundra at Santa Maria Toyota. We have had trouble with the key's casing. They broke and we called to see why that was happening and we were told "That happens often" we were transferred to the service department and were told that the casing was replaceable. We asked if there was a recall being, that it happened often, and were told "No" he said the casing costs $130 and a new key $300.00. Why should we pay for a replacement of a defective item????!!! The battle will begin with corporate!! I will not give up!!! I had purchased a Luxury car which was a first year model and had nothing but problems with it. After dealing with that for five years, Corporate bought it back for the full price I paid for it!!!! Persistence pays off and there is strength in numbers!!!!

my friend went to West Covina Toyota in California. They are giving her a such a hard time and they being so disrespectful and lairs that I'll never ever will go there or recommend this dealer or the Toyota cars to any of my friends or family members. I hope my friend get her money back as they promise to do so but they are playing a really good game on keeping her going back and forth.

Purchased 2012 Toyota camry hybrid six weeks ago. Light on dash reads DO NOT DRIVE VEHICLE BRAKE FAILURE. STEERING SYSTEM MAKES NOISE WHEN TURNING AND DRIVERS SEAT IS BROKEN. MAKES POPPING NOISES WHEN SITTING IN DRIVERS SEAT.

I have a 2012 RAV4, today someone pried my spare wheel cover off and took the spare(several RAV4's were hit on this parking lot). This is the sixth Toyota that my family have purchased. Toyota should invest in some type of alarm to deter thieves from damaging the spare tire cover and taking the spare tires. Toyota should also invest in paying attention to features that are standard on the American cars and the Jeeps, I love my Toyotas but I am also interested in some of the features that American cars and Jeep have to offer. Continue the outstanding designs, dependibility--Awesome Cars and SUV.