Starbucks Corporate Office & Headquarters

i just visited a starbucks in chino hills was very dissappointed,an to be honest i cannot use the verbage i would like.i immediately called corporate office they were closed.im a 51 year ole wowen jus wanting a good cup of coffee an never in my life have ive been treated so poorly anverbally abused by a young patron,who called me ba crack head,which his buddy worked thier,MIchael chin,although i do have to admit one of the workers,did give me a free cup of coffee for next time,but thier wont be.he was the only one knew that i wasnt treated in a correctly manner,but at the same token was young himself .didnt know how to handle this outrage situation,although i dont blame him.i just hope no one in any state has to deal with young disrupting attidues like i just did.starbucks has great coffee ,maybe watch who they hire,it could have been somebody that could have taken a different approach,then i did.

Dear Starbucks, I had intended to write this letter some time ago when you changed your loyalty program. I’m a very busy person and am writing you now to express my disappointment with the changes you made to the loyalty program. When I first purchased my card in 2007, I was so happy that I was treated to the percent discount on everything in the store. I was more than willing to pay for the loyalty card with the original benefits. If you look back at my history, you will see what a fantastic customer I’ve been. In marketing terms; your main target audience, heavy purchaser and extremely loyal. I have been so irritated about the benefits that the new program took away from me, that I haven’t been using my gold card at all. I tried to use it when I first received it, but you made it so difficult that it’s more problematic to use it than not. Even your Starbucks employees agreed with me. I don’t care about free Wi-Fi, syrups or soymilk and wow, a free drink on my birthday. I’ve purchased hundreds of pounds of coffee, French presses, cups, CD’s and gift cards. I’m going to guess the margin on those products is much higher than syrup and soymilk. First of all, mandating that I must have funds on the card to use it is unreasonable. Is there anything wrong with all of cash I’ve spent in your stores over the years? So, I have to put cash onto the card every time I want to use it? This causes me and your associates added time and trouble. Regarding earning 1 Star every time I use my card, well you’ve made that a difficult process too. I usually purchase two drinks at the same time and under the new guidelines to earn a Star for each drink, they have to rung up as two separate transactions. What a hassle for me and for your associates! And if I purchase several pounds of coffee, that means each of those have to be rung up separately. Are you kidding me!!!!! Why would your marketing department create such a dysfunctional loyalty program that makes it so difficult for your loyal customers to use? I’ve been in the marketing and communications business for 35 years and have never seen anything like this. If you feel it’s important to offer the Rewards program to all customers, great! But you’ve forgotten about the customers that have supported Starbucks for years and have made it so difficult to continue their loyalty. Over the last six months, I have purchased enough coffee to have earned in excess of 70 Stars, but none of these have been recorded on my rewards card. Again, you’ve made that to aggravating for me, which is a horrible way to treat such a loyal customer! I would hope you would review your new program, see the flaws and bring back the original Rewards card I loved so much.

I had bought a Sirena Espresso Machine from Starbucks. I hear you discontinued them, and now are going to start selling them again. I have had so much trouble getting support and parts from Saeco, that you would be smart not to be associated with them. I even drove to their headquarters in Solon, Ohio to try to be sure to get the right part for my Sirena. They gave me the wrong part. They have not responded to my fax. I have spent over 30 minutes on hold trying to get them today. They promise to call back and never do. I suggest you have no association with them. I wouldn't buy anything else at Starbucks as my protest to the support I've gotten with the Sirena machine. Jim Gilligan jimgilligan1@oh.rr.com 440 257-1543

0 stars would better describe my experience this afternoon at the Starbucks located at 800 N.E. Tenny Rd #107, Vancouver, WA 98685. I placed and order for a coffee and an ice tea. I was purchasing the ice tea for a co-worker, and I had forgotten what type she wanted. I went to the counter and asked what type of tea was available. The woman working at the counter said passion fruit... I said ok, a Grande. The order was called out by the person who made the drink, I walked to the counter at her area and when I saw that the tea was pink, I knew it was the wrong kind. I said, I'm sorry I ordered the wrong type of tea, the type my co-worker drinks is a green color. She said that is green tea. She took the prepared tea and dumped it in the sink, and rudely said to me green is green... I said I know green is green. She put the green tea on the counter, no eye contact, just extremly rude. I walked to the front counter to pick up my coffe. The lady working was helping a gentleman. I saw a cup of coffee and I picked it up... she said that's not yours... again I'm so sorry... she had left my coffee on the back counter, she handed it to me... I am a practice manager for a surgical group here in Vancouver, we pride our selves on customer service. I can understand someone who is rushed, or really busy not taking the time to say something friendly, but to be at a Starbucks which wasn't busy and to be treated in such a rude manner is terrible. I got back to the office gave my co-worker her green tea... I went back to my desk, and thought about my experience at Starbucks.. I then got back in my car and went back to the store to return my coffee.. I planned on asking for a refund, and was going to let the two Starbucks employees know that I would not return as a customer. When I got there they had changed shifts. I explaned what happened to a very nice young man. He gave me a refund, and the store managers card. I have already submitted a complaint to Starbucks Corporate Headquarters in Seattle, and I left a message with Jodie the district manager. I have been a huge Starbucks fan for many years... we give Starbucks cards to our patients, to staff as rewards and as Christmas gifts, and I purchase Starbucks coffee to brew at home. Katie, Suzie... as of today I will frequent Peets.. which is just down the road... I will purchase their gift cards for staff and patients, and buy their coffe to brew at home... Will Starbucks miss me? Probably not, but I will feel much better supporting a company who's number one goal is customer care and service... Thank you to all of the excelent Starbucks employees who have and continue to give excellent service, like the young man who helped me this afternoon... I didn't get your name, but Thank you.

I have been a Starbucks customer for years as I travel as a professional Pilot. My dog Bruno, an American Bulldog and I have visited the East Naples Florida store on Davis Blvd. for 4 years every day when I am in town., since Bruno was 8 weeks old. Last night your manager had the police serve me a no tresspass, without ever speaking to me about Bruno being too big, or being a problem. The police were there on another incident, and while they were very nice to me, they said the General Manager is on the phone regarding the other incicent, and asked since we are here could we serve a no tresspass because of my dog Bruno. I AM SHOCKED THAT ANY MANAGER WOULD DO THAT WITHOUT FURST SPEAKING WITH ME IN PERSON IF YOU HAVE A CONCERN. THIS STORE LOOSES 12K A MONTH ON AVERAGE BEACAUSE THIS CURRENT MANAGER HAS RUN OFF ALL OF THE LOCAL CUSTOMERS, IT IS THE TALK OF THE TOWN. THIS STORE WILL CLOSE AT THE END OF THE 48 MONTH LEASE AND WILL CONTINUE TO DO POORLY BECAUSE OF BLATANT MISMANAGEMENT. I WILL NEVER SAY ANYTHING GOOD ABOUT STARBUCKS AGAIN, AND WILL JOIN THE LIST OF PEOPLE WHO NOT ONLY NOW BOYCOTT THIS STORE BUT EVERY STARBUCKS. WATCH WHERE YOUR NUMBERS GO THIS SUMMER. SHAME SHAME SHAME. CONTINOUS MISMANAGENT. THE COURTESY OF ASKING ME NOT TO BRING BRUNO TO THE STORE WOULD HAVE SERVED YOU BETTER.

I've been drinkings starbucks mocha frapps forever. I go sometimes twice or three times a day, now you are changing the way you make them. I don't like them at all. They taste like milk and coffee mocha. PLEASE go back to the old way. It wasn't broke don't fix it or change it!!!!!!