Starbucks Corporate Office & Headquarters

Shortly after my wife died (2004), my brother suggested that I spend some time at the local Starbucks. There were two close to each other (one was a drive-through) and I frequented both of them. The people who worked there were so nice and friendly and I felt much better just being there. But that seems like such a long time ago now. Several years ago several of the people who work there became very insulting behind my back when they thought I couldn't hear them. One of the worst offenders, a cute Asian girl, absolutely hates me and has managed to turn some of the others who work there (including the manager!) against me. It's a trial to go there anymore but there's no where else to go. It's bad enough to suffer a personal tragedy but then to go out in search of some friendly only to meet up with these cruel individuals, defeats the purpose of going to Starbucks in the first place.

Starbucks store Greenville, SC (on Pelham rd.) Having been a customer and investor of Starbucks for some 25+ years and having spent thousands of dollars in gift cards for my clients throughout the U.S., I regret having to report such. Myself and my client entered the store only to find a long line of folks waiting to order and even longer line waiting for their order (7-10 in each). Once I placed the order my wait time was exceeding 20 minutes (for one drink), during which time I observed 5 employee's (one working drive thru, one stocking shelves & 3 talking about their previous nights adventures...ie: parties, etc.). One and only one of which was responsible for making all the drinks and of which could not have cared less how long nor how unprofessional carrying on and talking instead of working would be received. At 20 minutes I asked the one making the drinks if he had my drink order back there and how much longer (since two people whom came in after us received theirs before us), his response was a very nasty "yes" and "you need to relax", "it will be up in a couple of minutes". 10 minutes later the drink was made and it was slammed down of the counter in front of another employee and told to "give this to the guy over there" (full of attitude and no eye contact nor apologies whatsoever). Having made an attempt to talk with the manager to no avail and having now been in the store for 35+ minutes, myself and client opted to leave and promised ourselves to not do business there any longer until they can provide proof of "professionals" with outstanding character have been hired. It's disgraceful the treatment and disregard for the customer ! Starbucks used to pride itself with it's professionalism and kindness... sorry to say that is a language not familar to the folks here in Greenville (Pelham), SC.

ZERO---YOUR STAFF AND MANAGEMENT IS A JOKE AND CARES ONLY ABOUT THE DOLLAR AND SCREW THE LOYAL CUSTOMERS!!!!!!!!!!!!!!!!!!!!! THANK GOD FOR PETES :)

I've been going into your store on eagleridge in Pueblo Co.,since it opened. I was so disappointed. I started drinking your wonderful coffee and drinks in 1990, in Seattle Wa. I went into the most unfriendly Starbucks today, I walked into a unfriendly atmosphere. I was not greeted or even recognized until I gave my order. The partner behind the register should not have been there. He had to use three cups to even get my drink right. The manager was on the bar and screwed up a simple venti mocha. She said nothing to me and just called out my drink, handed it to me and acted like I wasn't there, just another drink. I've seen quite a few managers come and go, the last manager had a great crew and they were all friendly, and always greeted the customer. It seems that the great thing about Starbucks is gone. Are we just a drink now instead of loyal customers? Well I for one will never go to that Starbucks and hope the next time I go to a Starbucks I will have a better experiance. Thank you for your time.

We really need a Starbucks here in Washington, North Carolina! The closest one is in Greenville which is about 45 minutes away! Not only that but Greenville gets 4 Starbucks in that town! FOUR! Send at least one our way please and thank you!

Today I went into your Apache junction Az store on apache trail. Like today I go in everyday. I know exactly what I want and how to order. I gave my order to a new guy he was struggling but no big deal. I understand being new. He got my order wrong. I watched the girl making my coffe and i politely corrected her. Her responce was I should have got the order right when i ordered it. I told her i did get it right. Her reply was oh maybe he got it wrong. While I was helping her get it right I asked her to please put cinnamon in the bottom of my cup. She was not happy about that. After getting finished i asked her to please keep the lid off so i could sprinkle my own cinnamon on top. I use a lot of it(but not a whole jar or even half). Her reply again was we don't have that much cinnimon so please don't use so much. very rude. I put my cinnamon on it and then spoke to a supervisor who was just as rude.No appologies for the way I was talked to. She said you did use a lot of cinnimon. I explained to her that I am a diabetic and coming there everyday is a treat. when i use cinnamon I do not have to use insulin at all the cinnamon controls my BG. I spend alot of money there. I have meetings there. Its a must have I crave starbucks. I asked the manager did she want me to come back. her reply was sure and then another employee yelled use as much as you want. People like there coffee different ways I would think your employees would want me to come back. I'm so sad I enjoy your coffee. I don't think I deserved to be treated like that. I realize that your company will not go out of biz if I don't come back. I just don't understand wouldn't you want to keep your regulars happy? Your other starbucks stores,by the way I know where all off them are in a 10 mile radius could care less about how much cinnamon I use. They have even learned my name and know just what makes me happy. I don't know that I will be coming back or suggest meetings there anymore. I have never been treated so badly. I left feeling so sad. I feel like this is a bad break up. If ya had a cinnamon latte I would purchase that but ya only have one with carmel. I love the Chi. I don't know what to say. I'm so hurt. Maybe there should be a sign thats says only two sprinkles per person. Just so sad on how I was treated I never treat anyone that way.Being that I work in retail I would never ever treat my clients like that. What ever they want I take care of them even if its an odd request. Thanks for listening.

To ALL Corporate people!!! I have been a LONG time customer to store #8508, since inception. My husband and I have had nothing but FRIENDLY, GENUINE, PROFESSIONAL service EVERY time visited. Today, I read a letter stating a customer service satisfaction of less than 100%- let me be perfectly clear... NO FREAKING WAY!!!!! Clare has been a great addition to Starbucks management and the baristas are terriffic not to mention personable! I have frequented many locations and there is one near us I could say deserved a sad satisfaction score- store on The Terraces@ Windward!! I am not alone feeling this way and I wanted to take time to let corporate know!

I hope starbucks makes I-9 immigration checks of all their managerial staff and verifies their dependents social security numbers given the problems at chipotes

to many of the complaints and disatisfied starbucks boycotters. i read many and many of your complaints. i myself am a starbucks employee. We do appreciate the criticism, but its time we all grow up and not take things so drastically. You do not work for starbucks. you do not know or understand how hard and frustrating our job can be. we make coffee drinks for customers who we have to use much brainpower to help them decide, or much brainpower to handel their ultra complicated picky orders. We are happy to help you and make your order, but you cant always expect a teddy bear to hug you at the counter. we try to be happy, but most of us are very rushed. many times people may come off rude but they are not even being rude they are just working hard and you interpret your ideas based on personal feelings. you order a drink and realized you recieved the wrong item. we make you a whole new one. thats money loss on a drink. there are so many complaints etc on everything from starbucks customers. we are not personal therapists. we are bartistas. you need to understand you get these feelings you get these remarks because we have bad days to to over-reacting customers such as many of you on this page. we have feelings, we have lives. we dont need to be repremanded for customers that dont know how to deal with their own feelings. Your an adult. There is more of a reality to things than most of you realise. so please, calm down and let things be.

I am a Starbucks coffee drinker and love their coffee. I was very disappointed when iI was told i could not purchase a half pound of coffee at the Starbucks location in Houston,TX at the location on 4501 1960and Veteran Memorial. The guy stated that "we don't sale a half lb. of coffee and said "We cant do anything with the rest of the left over coffee. I was very upset because it was not in my budget this time to purchase a pound of coffee like i normally do. I told him I have purchase it before at the location on Kuyendahl and Louetta. He said that I will just have to go there. Please help me and let me know why is it that i can purchase a pound of coffee at one location or has that changed all over. And besides that location is closer to my home and why should I drive out of the way just to get the half pound that I want today. I was not in that area.

This is to all the Starbucks cutomers that complain about good customerservice. I use to be a barista about a year ago and customerservice works both ways. You can't expect someone on the other side of the counter to treat you nice if you have a nasty attitude it's there job to be nice but you never know what thier going through in thier life they are HUMAN Just like you. I'm not taking up for everyone cause I have been in a store and the barista was very nasty and I've also been the barista that went above and beyond the call of duty for a customer and was treated very nasy. So if your in line and see a customer being rude to a barista Say something nice cause you maybe next in line and the barista is feeling down and just not as happy taking your oder as to the last customer.

That Yanna Crawford at the Cascade store in Atlanta the best barista I've ever come in contact with she should be training a lot of barista in Atlanta!

I TOO AM A REGULAR AT OUR VARIOUS, LOCAL, STARBUCKS....I REALLY AM UPSET THAT YOU DO NOT OFFER ORGANIC MILK or ALMOND MILK ALONG WITH YOUR OTHER CHOICES....I AM NOT ABLE TO DO SOY MILK ANYMORE. ALL REGULAR MILKS (AS WE ALL KNOW HAS STEROIDS AND ANTIBIOTICS IN IT). PLEASE, PLEASE START OFFERING SOMETHING MANY HEALTH-CONSCIOUS FOLKS WANT AND WHAT MOST FOLKS SHOULD BE DRINKING....."ORGANIC MILK". I WILL BE UNABLE TO PURCHASE ANY MORE DRINKS WITH YOU UNTIL YOU ADD THIS TO YOU MENU. Sorry, but MY health is more important than your profits. Thanks!!

Please review my humiliating experience below: Complaint Location: Starbucks 2320 Versailles Road, Lexington, KY 40504 (859) 281-1103 Order placed at drive thru: Order repeated and confirmed. Courteous service at that point and paid for. Pulled away and noticed it was not right. Stopped and walked inside. Lyndsay the driver thru cashier and turns out to be shift supervisor was standing there: I asked NICELY,thinking that it could just be a misprinted label, cause it has happened before, "Is this nonfat like I ordered?" Lyndsay at that point looked at me and in a VERY demeaning sarcastic tone(as if I was a child) asks:"Well", "does it say non-fat?' I , at that point I was flabbergasted at the tone in front of three other employees and at least 8 other customers, said in a defensive and humiliated tone , "NO". Her response in a seemingly harsher and even more biting sarcastic tone was"THEN IT"S NOT". Guess we will have to make you another! At that point so humiliated: I sat the drink done(which I had paid close to $5 for) on the counter and said:" NO, obviously it was my fault" and proceeded to walk out. As if this was not an embarrassing enough situation, my several swift steps to the exit seemed to take forever, due to her continued efforts to humiliate me in front of all inside. In her LOUD voice, not saying yelling, but a very LOUD VOICE so that the WHOLE Store could hear: Says, "Thank YOU! Then still in the Loud sarcastic and demeaning TONE, "HAVE A GREAT DAY", and yet one more sarcastic and Humiliating Loud Tone , "BYE, THANK YOU!".All for everyone to hear and to single me out. Now, here is what I want to understand. Let's say That I was in the wrong, even though I distinctly remember placing my usual order that I have ordered from many locations and this one a multitude of times over the past 10 years and that SHE(Lyndsay) repeated to me. Why not, a so sorry Sir, we value you as a customer and we will make you a new one( at the beginning instead of "well is that what the label says?"? All would have been just fine and understandable. Instead your employee , a shift supervisor that I am sure mentors other employees, humiliates me and causes everyone to direct their attention to me as I walk out the door not saying a word. Why was it necessary for her to repeatedly in her loud demeaning voice for all to hear: Thank you, then Have a Great Day sarcastically stated and even louder BYE , THANK YOU yet again! What was the point of that? Why was that necessary? Why did she have to make a spectacle and a point to speak very loudly and to draw attention for all to hear? Why over and over? Why? I will tell you why? This was an attempt to embarrass me, humiliate me and to draw attention to me in front of all others around! I have never been so embarrassed before in my life! I do know, that if one of my employees ever spoke to one of my valued customers in this humiliating and repetitive attempt to embarrass , that person would be FIRED on the spot!!! I for one am asking for an apology and my money back along with at the very minimum a demotion from "Shift Supervisor". Is this the time of tactic that you want her to show as an example to other associates? I hope not! Every time that I come into Lexington, 2-3 times a week , I look forward to stopping at the Versailles Road Location( being that it is the closest one from the exit after an hour drive to get there. NEVER again! I will drive two more exits to avoid this store forever .

Today is Jan.11,2011.Today,I visited two Starbucks locations here in the small city of Sierra Vista ,AZ.We have a Starbucks in a Target store and one in a Frys grocery store.The Starbucks in Target had employees with extemely poor customer service, even the manager was useless...they could NOT brew me a cup of Pikes Place decaf coffee because of their store policies...they do not brew this kind of coffee after 12 pm...even though it was so BOLDLY advertised all over the place...I saw no sign saying this coffee was not brewed after 12 pm.False advertising?I think so.Giving Starbucks a bad name?I think so.Now my experience in the Frys location was exceptional....they brewed me my cup of decaf Pikes Place coffee...they said..."anytime."Thanks to those ladies at the Starbucks at the Frys Grocery Store...I know not all Starbucks locations have bad service...just the one in the Target store in Sierra Vista,AZ.

Hello I'am presently in your Starbucks on 1St Ave And 2ndSt.Nortjh In St.Petersburgh Fl.I love your coffee. But this Location needs help.A good cleaning from top to bottom And A disinfection of the bathrooms.If you Dont have anyone i know someone.To do it at night.Zenferg@yahoo.com..If you dont believe me see it for yourself.

Sir: My6 name is Jack Goldfarb amnd I am attorney for Dr. Judah St. John and The Lion of Judah Foundation. I am not going to take my valuable time reiterating what you should havereceived days aqgo qwhen complaint # 5487045. In addition to massive damge law suit beinbg considered against you, the3 following is from a column that Dr. Judah writes for several prominant newspapers across the country including the SF Chronicle and the New York Times. It will say this. Starbucks scamming the people of san francisco. You know when you visit the pretty lies ont he Starbucks website, you come across very cute but misleading statements like thgis: We've always believed that businesses can - and should - have a positive impact on the communities they serve. So ever since we opened our first store in 1971, we dedicated ourselves to earning the trust and respect of our customers, partners and neighbors. How? By being responsible and doing things that are good for the planet and each other. That is a whole lot of crap. I know one doctor who was embarrassed more than once by the idiots that starbucks has as managers at the powell and Ofarrel location and another on maqrket...twice causing damage to my client and having no good treason for being. Starbucks is a very large presence in SF and the mayor and his staff are appalled that one of the leading doctors int his community received such assaults on their character etc and then the company hides behind an answering service when it come to customer service. Dr. St. John asked for a customer service no and was told that all he could get is a an email, but that wew would be notied at the earliest convenience.Luckily we came across two starbucks emp-loyees who are willing to enter the lawsuit with us who told our man that " they just tear up those customer complaints and thewn laugh about them. Starbucks was unreachable. Wea re going to press in one hour and so lets see what happens to your great PR. We plan to send out repeated press rekleases to all our contacts etc and lets see how well starbucks does int he next quarter. Since you have not responded to opur request, you must be as incompetent as your managers and we will forward this to corporate as we are also major stock holders. Yopu have fucked with the wrong people. Wea re angry and totally disappointed and expect a multimillion dollar settlement if any. We would rather just tell the truth until these peopel are either fired on financial compensation is rendered. You can and will be criminally held libel and your personal assets can be attached simnce you as district manager for this event and therefore under the uniform commercial; act you are held liable " jointly and severally. Lets see how you do when your personal and family assets, house and property are all under a criminal and civil lien and are frozen until a judge rules. Dr. Jack Goldfarb, Legal Dept. LOJ 415-524-6383 States attorney generals, iccc fraud division City Attorney Starbucks Legal Starbucks corporate

I am visiting relatives in the Lakeview area of New Orleans for the holidays. They told me to go through the drive through lane at 424 Veterans Blvd because there is a hilarious girl who always remembers their name and drink, and says something kind or witty while getting their order to them and a guy who is equally as charming. The person on drive through was a skinny black male using his phone to text so I went inside instead since I drove there. I was completely thrown back by the large tall young woman ranting about "Lindsey" saying she complains too much but she is so sick of people not doing their job and it constantly falls on her and making her get behind. She said she couldnt take a lunch, she is sick of being the only closer, she couldn't wait to get out of there to drink her Tequila Rose and she was calling the manager to close early. Then some weird looking girl with a crew cut and bloodred lipstick said they should just burn the place down. The big girl said she wanted to quit and felt like they were trying to get her to. All this time not one of these people saw me. I walked out and went to the PJs across the highway. My friends are in shock. They are calling corporate next week. From what I heard the manager would be a waste. She gives herself day shifts and weekends off and will not come in to help when they are left short handed. Really good FOURBUCKS. Your drinks are as high as your employees. Never again. Ever.

I am usually a big fan of Starbucks. This morning I walked my dog and thought I would treat myself to a mocha. I was surprised to learn that I could not be served if I was not in a car. I thought this was kind of crappy. There are many other espresso stands in my area, I guess I will be giving them my buisness.

i have been trying to reach you since i went into the pikesville md.21208 store and was truely treated horrible when i had called corporate the lady promised me two free coffee coupons for being treated wrong .i still have not recieved these coupons ,i also rebooted my card to 25.00 my card number is 6045 1709 7360 7352.This is what happened to me.i went to visit starbucks pikesville md.the lady said at the time i had only a few dollars on my card so when i told her oh here is my visa ill charge the difference on my c/c she said we dont do that here so how are you going to pay the difference of course its holiday time i never carry cash,she said i could not charge the difference of 86 cents i said well iam sorry what can i do ,she is very loud and said you tell me but this coffee is not free i was surprised how i was treated and very embarrsed.well she insisted again do you want this coffee ?i said yes give me a minute well at that point she dropped it into there trash can ,than rudly said next !!i left the store called corp.and still iam not satified well if you check my card that was the said date that corporated reloaded my card,i will never trust starbucks again and iam still very unhappy.please someone email me with an apology,i feel like it is needed ,thanks kindly sandra cole my#is listed or my email is registered threw this account number!