Staples Corporate Office & Headquarters

I want to thank Matt Latta in the Savannah store on Abercorn for all his help and advice. Also store managers Matt and Josh were very helpful. They always very efficient and knowledgeable about computers and Staples products.

Since Staples purchased Quill, the service at Quill has deteriorated to a level only seen in Nigerian scam operations. They sold me defective steno pads, then charged me again for replacements without my authorization. If I had known that they were going to charge me yet again for more rubbish, I would have just trashed the first lot of defective product and wrote it off. By phoning them to complain that somehow, in their minds authorized them to use my debit card again to do more charges. No authorization was given for this misdeed by me. So now I wait to receive more defective items and am out both the original charge and the additional charge both of which are considerable to me. All I requested was that they pick up the original items and refund my account. But to Quill/Staples that seemed to them, an okay to hit my debit card/bank account again. Now I'm worse off for bringing the defect up and much worse off ever considering dealing with Quill/Staples at all. Two thumbs down on Staples or Quill or whatever they call themselves these days. Scum-suckers. I asked they take my card off file and I was told by a very rude Sheryl that they don't have it on file. This, even though they charged the card again without my authorization of giving the number to them again. Boo on STAPLES/QUILL QUILL/STAPLE STAPLES QUILL or whatever moniker they give themselves these days. Pond scum, liars all who work there.

I was in Staples in Clay, RT 31, New York and went to the Copy Department and was greeted by Tom Auslander. Even though, he had two customers in front of me he told me he would be with me shortly. He was very efficient, polite, knowledgeable and very competent to all his customers. In this world of complainers, people that don't like their jobs and are miserable, it was so refreshing to have a man like Tom take the time and thought to make the customer seem inportant enough to give good service even though they may not spending that much money. I left Staples in a very good mood and will not hesitate to recommend Staples to all of my artist friends and expecially the copy department and Tom. Thanks, Tom

I had my computer repaired at staples a few months ago, and I was very pleased with the easy tech who repaired a problem I was having. When I brought it home I hadn't gone on to the computer for a while and I got sick and was hospitalized. When I was at home recovering, I went on my computer to E mail pictures of our new grand daughter and low and behold I could not do it. I even tried going on the phone with HP techs from a foreign country and they could not help me. I brought my computer in to staples, and spoke to Louis Otero-Massauro,Benjamin Morris, and Jonathan Perry, your easy tech's at the New London, Ct. Store. These three men were so helpful and kind to me. They diligently worked on my computer for hours, found the problem and fixed the problem for me. I purchased my computer at Best Buys along with trouble. I will never go anywhere else but staples to purchase or to repair. These three men not only knew what their profession but new how to treat a customer with kindness. They are an asset to your company. Thank you so much.

After shopping at Staples and purchasing a Black Armor hard drive the price on the shelf was tagged $129.99. Two of the Sales Reps told us that they didn't have it in stock but they could order it and it would be at the store within the week,same price of $129.99 with NO ADDITIONAL charges to be delivered to the store for pick up or to our home. On Thursday we didn't receive a phone call from them so we called the store to check the status of the order. When looking at the receipt we noticed they had charged us $149.99 for this item. We asked them why and was told it was because they had to order it. Staple's has a habit of lying to their customers, ripping them off and acting as if it is no big deal, then to boot they still want you to come in and pick up your order. Is this a way of getting YOUR REFUND for the difference, (if they give you one), in THEIR POCKET? If so SHAME ON THEM! I have a good mind NOT TO SHOP AT ANOTHER STAPlE'S again. They have VERY POOR POLICIES and seem to make them all up as they go along. However they want it and if you don't like it TOO BAD ATTITUDE!! Staple's has a good way of bait and switching people just to get them in their store when half the time they don't carry what they advertise, or for the same price! This is truly a great way to run off your business! WAY TO GO STAPLE'S!

I've dealt with Staples for many years and we've had out ups and downs. However, I will NOT shop at another Staples. The service is consistently WORSE. I went into today to purchase the Uniden Cordless Phone w/Digital Answering Machine for $39.99. Well my Staples in 60602 didn't have the phone. I was told they NEVER carried the phone. I called the Staples in 60620 and asked if I could get the phone. The General Manager refused to hold the phone. Unfortunately, there are a lot of great people that work at Staples, but the company has become horrible! It took almost 6 minutes for someone to answer the phone--at the corporate office number! How can Staples advertise something the store NEVER had! This is akin to bait and switch. I'm a busy person and I hate to waste my time.

What happined to the Staples? The attitude of the sales people has changed in the last few months. I beleive it comes from the management, I not sure how up. I the pass when we purchased computor type equipment and your Technical Support program,and if we had a problem the product was exchanged. Now we had a Lexmark printer fail and senn it is less then 3 years old we had to exchange it thru Lexmark and wait a week to get a replaement. WHY have a Staples Plan? richard.armstrong@cox.net San Clemente CA

This is a shout out of appreciation for Scott Cota Copy Manager of your Waltham store on Lexington Street. I was looking for an inexpensive sign for a one time craft show I was participating in. Scott not only took the time with me while keeping all his other customers happy but did an exceptional job. I have always had a good experience at Staples but this was service above and beyond. He is a very talented graphic designer and exceptional client relation expert. Hope you keep him for a long time. He is a treasure! Fern Gladstone Waltham MA. skyegaldstone@yahoo.com

Wow, As a business owner, I am not unmindful of the challenges facing leaders of companies today. I understand it is very difficult to train and keep people who care about the company. It is extremely frustrating for these leaders when an employee acts in a criminal way. Today, a staples assistant manager in Patchogue NY while attempting to tow away students cars from his massive and half empty parking lot, confronted a student by blocking his car from leaving the lot. He stood in the way of the vehicle in a menacing way threatening the student. Being the knucklehead he was he didn't realize that the student had shopped at his store earlier before going across the street to class. In any event, we have contacted the authorities and will press charges against this guy. In addition, I am sure Staples wants to be a good neighbor. Well not this manager....

I am very disappointed with STAPLES so called extended warranty CRAP on their products. I have had 2 bad experience with them and when I called the replace the products I had extended warranty on I got the run around. Basically I was told the store sales associate did lie to me because I was told no questions asked they will replace the product. So I found out it is not the case.

What is with your EZZZZ rebates. After filling out my online obligations, I received one of three rebates. Then I had to jump through three hours of hoops to find out how to get my other two rebates. You have a wonderful phone number for tracking rebates, it's all automated, even though it promises a live person. Then I still didn't get my full rebate, I had to call and go through a hassle again today. I have arthritis that gets so aggravated when I have to beg to get my EZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ rebate. I am done with STAPLES.

i bought a new laptop at the Kingman, AZ. during the 14 day return period my new laptop was in service at that store more than i had it in my possession..the laptop is defective and is now being shipped back to HP. i have followed the chain up the ladder to complain about the fact that staples will not exchange my lemon for a new one! to no avails, all i get is to bad,nothing we can do..bull! the right thing to do is to give me a new computer and take back the lemon.this has left such a bad taste ,i don't even want to do business with staples! please feel free to call me 928-530-2025 i would love to fill you in on the bull that has been handed to me .

If consumers knew how Staples treats their corporate employees (the ones who have not been caught in the avalanche of pink slips) they would not only avoid spending dime one in any of their stores, but they would probably want to throw a brick through their store windows. I would gladly supply the bricks!

I was at staples in strousburg pa as i'm always there to buy supplies for my office and I know the employees they are always friendly and helpful and I see that they work pretty hard, So on this day it was very busy and I notices that The General Manager her name is Toni Lubuvich because I looked at her name tag anyway she is on a personnal phone call and she was eating. So shes on the phone doing absolutley nothing and I can hear her say that "these employees should all be fired because they are good for nothing" mind you they are all working very hard to take care of the customers. So she yells across the register to the employee that the employee is not working hard enough, I say if the employee worked any harder the employee arms would fall off but the way that she talkes to the employees is not a way to talk to anyone SHE should be fired because she is so unprofessional and sloppy. This Staples needs a new GM as for me I took my business to office max just for this reason I'll be back as soon as this GM is replaced this is no way to treat and employee it's just total abuse of power. Tia

Message to Danielle at the presidents office You promised that the check would be sent out last wednesday and here it is saturday and nothing I wantto hear from monday morning!!!!!!!!!!!! Rudy Lazinger

We encountered the best of your employees yesterday at Staples in Toms River,NJ. Chrissy was the copy tech person. She gives her work all that a person can. Working all alone in the copy department, Chrissy was able to do multiple tasks at the same time serving as many as three people simultaneously! All she did was done with a smiling face and apologies for any delay . Staples is very fortunate to have such a dedicated employee. If the TV show "Undercover Boss" had visited that store, Chrissy would surely get a raise. She deserves one !

I just want to praise the patience and excellent professionalism of your (Asst.) Manager, Rich (M), at store #186, in Plymouth. I presented a difficult situation, to which he handled with great presence of mind and exceptional grace. His very first implication was to make me happy and in the end, he certainly did just that. He is most certainly an asset to your company and should not be over-looked! Kudos and thanks for such pleasant and knowledgeable customer service.

I purchased an HP Photosmart C7280 All-In-One printer from Staples along with a 3 year serivce plan. Recently I determined that the Automatic Document Feeder does not work. I started on June 27, 2010 with Staples and Encompass Service Solutions to get a replacement part. They informed me that they would send out a replacement printer. Twelve calls later and with several hours on hold I still have not received my replacement. They closed my first two incidents claims due to an invalid address. Our address is valid. Instead of calling us they just kept closing the tickets. I finally have a ticket opened since 07/29/10 but no one can tell me when I can expect a replacement. Today a Manager at Staples said my issued is not covered by the Service Plan. I was told I would need to go out and buy the part an install it myself. I don't even know what to order! I will never set foot in another Staples store and I am contacting the Better Business Bureau of Wisconsin. This is not acceptable customer service...

I've been trying to use the Kronos online application process for Staples, and the software keeps hanging on me, and I can't complete an application. I complete a page, hit the next key, and the page goes nowhere, with a message that the java script returned a null character. I review my responses, can't find any errors, try again, and nothing. Then I try to cancel the application just to back out and start again, and it hangs again with the same null character. Since Staples allows no other mechanism to apply (for instance, going to the stores), I'm stuck. I can't be the only one. Staples is losing good candidates, and Kronos' software is buggy.

your store in traverse city mi promised me a rebate, when i contacted the rebate phone number i was told that the rebate had expired. the satesman was suspost to register it for us but never did. is there any headquarter can do for me thank you mr albert jacobs