Staples Corporate Office & Headquarters

STAPLES had fail check rebate!! I have a problem with STAPLES company regarding the rebate. I called the Citibank representative on 06/07/2011 about why check return. They said because there's a mistake from the rebate STAPLES that's why the bank charge fee for check returned and took away the rebate check from my account. On 06/13/2011 Citibank reimburse the fee $10 ( because i told to them this case not my fault, i only redeem 1 time to the bank and the bank received the check). On 06/07/2011 the bank pull out the the rebate amount from my account, i never seen any credit money from staples in my statement until now since the bank take out rebate check from my account. I sent email to Linda Valenzuela the staples personal (Linda.Valenzuela@parago.com - 877.266.6483) I want my rebate check without any problem. If you don't want pay me with check, is ok with the gift card. But she said, We cannot reimburse because the money is still with your bank. I really upset because the check not valid. Is not about the amount of rebate, but if they fail giving rebate to a 100 people, that's mean they corrupt for a lot of money. Please follow up where's the money go. Because the bank reject the check and take out credit rebate from my account. I also sent to corporate headquarters about my bank reject the staples rebate check. They don't care the document that i sent and can't help at all. I WILL NEVER GO BACK TO STAPLES AGAIN AND TELLS TO MY FRIENDS DON'T GO FOR LIE REBATE.

Do not make any lamination purchases from staples, they destroyed two of three diplomas that I brought in for lamination, and after the mishandling of diplomas by their employee during paper feeding process, two of the diplomas are destroyed and their onsite manager won't even take responsibility for reimbursing the cost of my two precious documents. STaples employees are getting junkier each time, they can't even handle a paper for machine feeding without getting distracted by workmates. Some shitty services at my area.

I don't expect anyone to answer me because I tried calling on the telephone and waiting 15 minutes pushing all kinds of buttons and never got to talk to a human voice. Anyway, I have bought lots of stuff at Staples and have yet to get a coupon whihc I am told would be emailed to me. Also, sometime in March I purchased over $300 dollars worht of furniture and was told after the purchase was made that no points are available for furniture. NOT FOOD! What is it with companies today, no consideration for customers' time, it seems like only you want to cut down on the time, and employees, to deal directly with us. Elizette Quadros

On the evening of July 7th, 2011, my daughter, a friend and I went to the Staples in Upland California (Mountain & 8th St.) to purchase some ink and have a lamintation job done on a chord chart for my guitar lessons. An employee, whom I shortly learned afterward that he was the manager, followed us around the store making us feel very uncomfortable. The manager was totally unprofessional and unfriendly. How he got to bemanager is beyond me. I have been going to this oarticular store for a few number years and have been treated well all these years - maybe 21 years. I am seriously thinking abut taking my business elsewhere. Even one of the employees mentioned that he (the manager) "has his ways." I strongly suggest that you folks do something about it, or you will find yourself getting more complaints. I was extremely disappointed with this person, and I sincerely feel I am owed an apology. I would quickly make this thing better, since I am well known aroud teh aewaa and am known for my honesty and the value of customer service. I will not hesitate to piket this store if this is ignored.

I use to make all my purchases from staples for my small business, untill I just found out they wont allow me to return a tablet I purchased from them 20 days ago because it's outside of the 15 day return policy that's mentioned on my receipt. Take a good look at your receipt if your buying from staples. I'll keep the tablet, they can keep my $600 for the puchase but sor Staples you just lost my small business account.

my wife recently purchased a printer for me from staples as a surprise gift.i was out of the country and knew nothing until i returned about this purchase.i was totally surprised when i recieved this,i may add that she purchased the extra warranty etc.however when this was hooked up the unit never worked out of the box i called our local staples and talked with the mgr he explained that the unit was purchased over 30-days ago and because of this there was nothing he could do unless he charged me $78.00 i explained that a extra warranty had been purchased he then referrred me to hp after 5 long calls hp will be sending me a complete new unit. i will never purchase anything from staples again and will urge all my business partners to do the same.theres more to this story than i have mentioned but i wont take the time to type it i have had it=if you care to know the complete full story call me and leave a message i will return all calls a.s.a.p. 1-207-594-4955[steve]

My daughter recently applied to Staples in Silverdale, Washington. She had to have three interviews. She was basically told that she had a job as she is very flexible, but when she called to check on her status of getting the job, the manager on the phone said you were called. This manger had no idea as to whom she was talking to. as my daughter did not identify herself. No one ever gave my daughter a phone call to let her know that she didn't get the job. The manger my daughter spoke to blamed the other mangers for not calling. She made no phione call to my daughter either! They apparently hired people that had no interviews at all. DO NOT APPLY FOR A JOB AT STAPLES! This is a very poor employment practice! I HOPE THE CORPORATE OFFICE READS THIS MESSAGE!

The Staples in Bloomfield NJ is the worst. If you are of the white race you will not get service help or anything. This has happened on more than one occasion.

S

Staples wouldn't allow my husband and I to purchase a computer b/c a customer - who had left the store a half hour ago- had shown interest and -apparantly- had first dibs on the last floor model. Staples said they would call us if the man didn't want the floor model. We still haven't heard from them. Maybe it's a blessing that we are forced to travel 45 minutes away to purchase an expensive computer elsewhere!

I have delayed in writing to you because I am not a person who complains. On 5/15/11 I went to your Crestview, FL store for help with my computer. I went for help because I am not very knowledgeable. I explained to your tech people I felt ther may be a virus. I also explained that I use this computer to record radio programs. Since I don't know much about computers that means I do not know what questions I need to be asking. Since I am asking for help that means I don't know what to ask. Since I don't know what to ask I depend on the experts to inform me about the issues I need to be aware of. Because I didn't know what to ask and your experts didn't warn me and I now have lost 5 months of radio programs. I am strugling trying to fix problems I have no clue about how to fix. My lost programs cannot be restored and my computer problems will be fixed, but it is going to cost me more money. Please, please, please never assume a customer who is asking for help does not need to be informed of the risks they are facing. Had I been informed I would loose 5 months of programs I would never have agreed to the work that was done. I am very frustrated.

I went into the staples store to make a copy of some documents. I put my Debit Mastercard into the card reader to pay the fee. The fee was $3.26 and that was fine, however the following morning they debited another $486.00 from my account.Funny thing Staples uses a UK firm to take care of their machines. Funny thing I am having to fight to get my money back! Buyer beware

I have gone thru 6 HP printers in one year that have been defective. The last one lasted 2 months before breaking down. I asked the local store to exchange for another brand. They refused saying that I have to deal with staples home office( which I will now) The manager that I dealt with is a very arrogant s.o.b who refuses to help customers in spite of the continuing problems with bad HP printers. I will request a full refund on this piece of junk and do my shopping elsewhere since customer service is not part of their training. As a dealer for HP, I expect that they would handle the problem for me instead of me having to deal with Staples or HP I will NEVER buy a HP printer or deal with Staples again after this experience.

Customer Service at Portage, WI Staples is terrible. Even the store manager on Sunday June 5th was unable to exchange 2 HP ink cartridges that we ordered online incorrectly. Yes we ordered the wrong one, so we drove 55 miles round trip to exchange them and purchase more product at your store, however when we took our packing slip and the cartridges to the desk and the 1st employee was unable to do anything thus precipitating the store manager being called and he didn't have a clue what to do, we put the other products we were going to purchase back on the shelf and walked out. This is probably the 3rd time something like this has happened and we aren't real sure why we keep going back. If we treated our customers at our flooring store this way they wouldn't return. We went to our vehicle and called customer service. Thank goodness, because Crystal not only refunded the 2 wrong cartridges and is having 2 correct sent to us she also gave a $20 courtesy voucher, is having the wrong ones picked up with no freight charges to us. Our new ones should be to us by Tuesday June 7th. We are crossing our fingers that we receive the correct ones. We will then have to rethink the use of Staples for our office needs. At least there are other alternatives. Very dissatisfied customer. Joan & Bill McCartney

I wanted to purchase another office chair and went to the Staples in the Costco center in lakewood nj. I found the chair I was looking for and was told they had no more in stock, I asked if I could purchase the floor sample at a discountesd price because it had been used. The store manager said loudly in front of a line of customers : there will be no discounts! Take it or not! I told him I had purchased several before from staples and because this was used as a display and I couldnt get another because they were discontinued, He just stood there and repeated no discounts1!!! I made the purchase because i needed the extra chair asap. I WILL NEVER SHOP THERE AGAIN!!!! THIS STORE MANAGER SHOULD BE FIRED FOR THE WAY HE TREATED A VALUBLE CUSTOMER. OFFICE MAX WILL NOW BE THE PLACE FOR MY BUSINESS SUPPLIES.

I purchased a notebook from your Fort Lee Staples on West Street on 4-28-2011, 17 Business days after that the LCD and Hard drive failed, as this was a gift for my Wife who is studying for her MD, I returned it to the office speaking with your manager Ms. Laura Pothos. Well, I must tell you that all she said was that,"I am here to enforce the store policy". She was a wast of time speaking to as I interrupted her forcing to re-enter the store as she was outside chatting with friends. You should know that this defective notebook was bad since I presented it to my wife who opened it but we thought noting of it as it was a new product and we have very little experience or knowledge with these things. However, the problem persisted until I felt that returning it and getting an new one would be the only solution to this problem. Well as a long time customer, I certainly was shocked to receive this level of consideration. I paid and am out $470.76. You should be totally ashamed of yourself for treating any hardworking family in this manner. John Figueroa 551-497-9883

A Store manager saying "Have a nice day" to a departing customer after a heated exchange ending in an unresolved issue can easily be interpreted as a screw you gesture. Try saying "Have a nice day" to your wife when parting company after getting all steamed up with an uresolved disagreement. It might be precieved as being insincere or somthing more rude. I would suggest that your employees say simply: " I can see why you are upset. I wish I could do more to resolve this issue. I have limited power and I must stay within the regulations set down by the company. I am sorry, but I cannot help you further in this matter."

The commercial where the house was robbed is very disrespectful. When my house was robbed the last thing I thought about getting a computer. Whoever is running your marketing needs to get a clue. First the Wow! Crap... Now this. Just stop.

I bought a hp laptop and it is a total nightmare. I had staples add memory to the laptop and put in a norton firewall. I also got a plan where an easy teck comes to the house and added the router and hooked up the lap top. The easy teck was supposed to spend an hour and he was gone in 20 minutes. The computer is very slow and the norton Icon keeps coming up for me to add the firewall which they should have already added. The lap top comes on by itself and shuts off by itself. I called back and told the easy teck supervisor about the problem and he told me he would send another teck out, I told him I do not want the same teck to come out and he said he would not send the same teck. I got a ring at my door and to my surprise there was the same teck standing there. I told him I didnt want him to come back and he left. I also took my desk top in to have more memory and have them to a tune up. I was told by the manager that this would increase the speed. The computer is slower than it ever was and it also comes on and goes off without me touching it.

i hate staple go office depot go!!!!