Staples Corporate Office & Headquarters

Hey Bob that works at Staples....post the corporate number...I would be glad to call them and express my concern.

I bought a very expensive shreader. It broke. I am now in need of a shreader but the staples in Rehoboth Beach to replace it. They said NO!! Only 14 days warrenty!!! How lame!! There was no assistance in this matter!!! I dont have the money to replace this!!!and it was a staples namebrand. BAD customer service and bad products. Very disapointed. Not helpful in this depressed economy with a middle class person.

Hey, Bob, you don't think any complaints about Staples are legitimate? You are living in a fantasy world. If you were the employee you say you are, you would be embarrassed by some of these complaints. Instead you scorn them, so I can only assume you are also that kind of employee. I placed an order online for funeral programs to be printed. They accepted the order, even charged me an extra $5 for a 'rush' job (about 9 hours, not much of a rush for 20 4 page programs imho, but whatever). At the appointed time, I went to the store to pick them up. I told the clerk it was an internet order. He spent 5 minutes looking for it, couldn't find it, then said 'oh, did you say it was an internet order'? Uh, yes, I did, that was the first thing I told you. Oh, the we didn't get it'. That's it, dead silence from him. 'Excuse me, what do you mean you didn't get it'? 'Our internet order connection has been down for 2 days, we are unable to get any internet orders'. 'So why didn't the online ordering system tell me that'? I don't know, we reported it when it first happened, I guess they haven't noted it yet in the conputer'. 'Ok, this is for a funeral which is taking place tomorrow'. 'Well, you really shouldn't wait until the last minute to make an order like that'. 'I'M SORRY, THE PERSON WHO DIED ONLY GAVE US SHORT NOTICE!' Can you make this order up for me now? No, we're too busy'. Really? Yes. Any other suggestions? You could try going to another Staples. Yes, given the experience I've had here, that's what I should do. End of story? I went to Kinko's, told them it was kind of an emergency, they printed it up in 7 minutes, and charged me $5 less than Staples! What Staples doesn't know is that I am the purchasing agent for a large city school system. I have just sent a memo to all schools under my purview (over 200) to use Kinko's for any copying work in the future. I noted that Staples has proved unreliable and if they had to use a Staples, I needed an explanation attached to the invoice to justify it. Staples, your days are numbered.

Worst Shipping Dpt. ever in Carson Ca. - 90745 We actually went twice and had the misfortune of meeting the store Manager the 2nd time. RUDE 100%

I canceled my staples credit plan card with Citibank (South Dakota) after 10 years of excellent history of payments, never late or skipped any month. One time I made my payment one day after the due date and called them to explain the reason of the delay "I did not get the statement for that month". The late fee was $39.00 and finance charge was $23.20. Unfortunately I didn’t get any courtesy after all this good history of payments and keeps getting finance charge on any finance charge left in the account. I didn’t have any option except to pay this entire extra fee and closed the account with the credit car

I would like to send a note of appreciation for the service we received at your store# 0549 (Bloomfield, NJ). A special thank you to Miss Jamina Huff, the copy center manager. We were making a big move from NJ to TX and were looking for UPS to ship our boxes. We came to the UPS center at the Staples store and asked if we could receive some kind of a discount for a large shipment that we were sending out and were really happy to see staff who not only listened to our request but worked hard on helping us get a discount. The shipping was fast and painless and Miss Huff was exceptionally polite and professional. I usually do not write letters like this but found it necessary to appreciate people like Jamina so they continue doing a great job. She represented the company very well and made sure were happy customers. She also briefed her staff about our situation so they would not give us a hard time she was not available. We received all our packages on time at our new address. We have always shopped at Staples and because of the customer service received recently, we will continue to be Staples customers for life. Sincerely, Anshu Narang Houston, TX

I'm a teacher who purchased a STAPLES brand pencil sharpener for $50 during the summer in anticipation of this school year. I didn't use it until school started one week ago. It quit working today. I took it in to the STAPLES store in Smyrna, TN just to exchange it for another one like it, but was told that I would've had to have done that within 14 days of purchase unless I had bought the additional warranty. First of all, I'm a teacher, I don't get paid a lot, however I do have to spend a lot on my classroom every year, so I can't justify purchasing an additional warranty on a pencil sharpener. It was supposedly a durable one, made for classrooms. (well, for $50, it should be). Secondly, I didn't anticipate it breaking down after one week. Being a teacher, I NEED a working pencil sharpener EVERY DAY!!! I was given the phone number to the manufacturer and sent on my way. The manager told me there is nothing that could be done. Their "system" won't let them exchange it. Well, let me tell you that if you look up my purchase history in that store over the last 4 years since I became a teacher, the amount I spent more than makes up for the cost of that pencil sharpener. I have been purchasing ALL of my school and office supplies from that store, but I will NOT be purchasing anything from there again. So, good for them, they saved $50 today, but have lost so much more than that in potential sales from me, and I'll be telling this story on facebook and twitter, and believe me, teachers are a loyal and supportive group.

VERY LOW QUALITY PRODUCTS THAT BREAK ALMOST IMMEDIATELY---NOT GIVEN A CREDIT FOR DEFECTIVE MERCHANDISE. I WILL NOT DO BUSINESS WITH THESE FOLKS AGAIN UNLESS I NEED PAPER FOR MY PRINTER. EXAMPLES: OFFICE CHAIR BOUGHT ON SALE--BACK BROKE AFTER TWO MONTHS. WOULD NOT REPLACE. PAPER SHREDER. I HAVE BOUGHT THREE OF THESE NONE LASTED MORE THAN A YEAR. ONE JUST DIED. THE SECOND WOULD WORK AND ONLY WORKED BY TURNING THE ON AND OFF SWITCH ON. I WISH I KEPT THIS ONE--IT WAS A PAIN TO TURN ON AND OFF BUT AT LEAST IT WORKED. THIRD ONE WAS A STAPLES BRAND--IT WAS THE WORST OF ALL OF THEM. IT TOOK TWO HAND TO FEED IT IN THE NARROW THROAT. THEN ONCE IN IT WOULD TURN ON BUT NOT SUCK IN THE PAPER. SO YOU HAVE TO FIGHT TO PUT PAPER IN, AND THEN PUSH IT A SECOND TIME TO GET IT TO FEED, AND THEN ON TOP OF THIS, IT WOULD OVERHEAT IN 5 MINUTES USE. FINALLY I GAVE UP TRYING TO SHRED AND TURNED IT OFF OVERNIGHT AND WHEN I TRIED IT IN THE MORNING AND AFTER BEING OFF ALL NIGHT I TURNED IT ON AND IT SAID COOLING DOWN AND WOULD NOT WORK. AVOID STAPLES AT ALL COSTS.

I was excited about my upcoming interview, until I read the posts on here and other sites. Low pay, bad customer service, poor treatment of employees. Maybe working for staples isn't a good idea...

Dear people, I am very amused at the comments on here. I love how people hate staples due to stupid commercials and certain people at certain stores. In stead of getting on a stupid form and whining how about getting the coroporate number and calling. I work at a staples and we do everything possiable to help the customer. However what you must understand is that we do not make the policeys only enforce them. I am sure if there is a problem with something and enough people complin then staples will change something. I can say that staples does not google random blog sites to see what you say about them. There is a coroprate number, please call them and express you'r concern. I am proud to work at staples and hate to see the name talked about so badly. After all of the comments I have read the employes were only doing there job. Who really cares? people now adays. No wonder our economy is so messed up.

I will never step foot in your Ocean City, Maryland store again. The store manager named AAron Reddick , instead of working with me, wasting my time and store time walking back and forth for the second time ,trying to retain what he should have wrote down, while keeping me up front at the counter, then searching my rewards card for something that I bought two of, only to find one on file, which clearly I explained as one was paid in cash, and I misplaced the receipt. The item, I returned , was a : cracked vinyl mat, carpet saver. The one I selected was A $ 5.00 + , up charge.Mr. Reddick made such a issue of it and I wanted to continue my purchase and be done. I was a customer ,I did not receive customer service and ,something that was clearly a defect and could have been returned to the manufacture . He helped me in no way stating this in front of customers. When I called the store for his name ,The lady would not reveal his name.I just hung up!

I was in here on Thurs to look at phone but i dont see the boxes so I looked around for helped and no one helped me so i went to the customer desk and asked for assistant. She called for someone it took 15-20 mins for someone to come and helped me. Then, i chose a phone they said out of stock. so i picked another and they said out of stock. So i asked what do you got, any options. She said i can place order for deliver and it will be here on fri if placed before 4pm. I said ok i can deal with that, then i was notified that it will be deliver on Sat, and i was umm..ok i can deal with that too. Then Fri morning i got a called from them and said it will be here on Mon. That's it 3 strikes, what kind of business operating is this. Keep on changing the dates on me and service was bad. I had to spent over an hour in there just for a darn phone because of the service and out of stocks.

1 WOULD GIVE LESS THAN ONE STAR IF I COULD, TOOK SOME PENS BACK UNOPENED , NO PROBLEM THEY SAID AND CREDITED IT TO MY DEBIT CAR THEY SAID. WELL THAT NEVER HAPPY CALLED STAPLE THEY SAID IT TAKES 3-5 DAYS TO GET YOUR MONEY RETURNED , THEY JUST WANT TO HOLD ON GTO MY MONEY I THINK THIS IS ILLEGAL, WHAT I HAVE TO WAIT A WEEK TO GET MY MONEY WILL NEVER SHOP AT STAPLES AGAIN

Clark and Wilson street store in Chicago allows their employees to mix their religious and political views with the treatment of their customers. I went to make a color print of a Superwoman, Wonder Woman, and Batgirl comic picture from Google images. The clerk on duty is a Muslim, so its possible that he was offended by these super heroine images. I explained that this was the first time Staples refused to print due to a signature. Just about every image printed there has a signature. I also explained to the store manager and to him that by law one personal copy is permitted per person. Was it the image or because of what Superwoman, Wonder Woman, and Batgirl represent, Truth, Justice, and the American Way. I am assuming that these two speak for the entire Staples corporation. What do you expect, Staples exploits cheap labor in other countries. I left the store, but not before stating that it was nothing more than communism, and I haven't returned.

Just lurched out of your branch store at Cochran & Wilshire in Los Angeles. It had taken me five minutes to choose my supplies and get into line when the manager said I had cut in before someone else. I had not. She was standing around, lollygagging, making up her mind in an excruciating way to check out or go to sleep, so I stepped up into the gap. But I let the issue go and gestured her to proceed me. Then, the checkout clerk and she went into this confused dance of time consuming attrition over prices and discounts. She was trying to make a calculator work and the clerk was attempting a phone call. I looked around for an alternative line to get on and observed that all TWO of them were stalled also. But, there was enough staff to take care of us if the manager had the sense to open a line or two more and hadn't disappeared to find God knows what in the bowels of the back room. IN FACT,THERE WERE MORE EMPLOYEES THAN CUSTOMERS IN THE WHOLE DAMN STORE! After a while, when I realized I was running out of time in my old age to LIVE, I decided to go to Costco. Their really long lines go a great deal faster than yours ever thought of. Your manager, by the way, apologized insincerely, and rather snidely wished me a great day. I replied that after his asleep at the wheel performance, it was impossible for anyone but a lemming to enjoy any part of the day. To you, I have to report that Staples stores in Los Angeles have a well deserved reputation for poor service. And you executives would do better by closing all of them and doing business exclusively on line. Indeed, your branches have all the charm of a cold northern city and all the efficiency of a sleepy southern town. Farewell forever. I will post this review around the net.

Purchased Cannon Powershot SX20 IS camers in June 2010, alo purchased the extended warranty insurance, sure enough camera broke July 16 2011 called Staples on a Saturday was told a box to mail the camera in would arrive at my house by FED EX no later than the following Monday/Tuesday~~ Wednesday, Thursday, Friday of following week came no box~~ called back on Friday was told a box to return the camera would arrive by Saturday/Sunday~~ only Fedex does not deliever on the weekend in my area at least~~ esp on Sunday~~ called back on Monday Michael assured me a box was probably at my home and HE would arrange for a pick up if I could call him so he could arrange such~~ Monday evening ( July 25th ) still NO BOX~~~ and the longer they keep screwing around with their LIES~~ the longer I am without my camera that I need for a photography class~~ They get you to buy the extended warranty then they LIE, LIE LIE to you about how they want to maintain Good Customer Service~~ NOT~~ I am now going public with this issue and I pray the public wakes up to what total Heels Staples has turned into~~~

Before I write this email note, I see all of the mostly negative emails above, I hope someone does read and respond to these emails. Firstly, In regard to your recent email blast of $100 off a purchase of a tablet, please don't send any more if you don't have the product in stock!! Secondly, when will you be sending the ASUS tablet to the stores? Apparently, you are advertising the product on line and when I queried the customer service personnel, they tell me that the SKU is "inactive" and no longer available on line but destined to go directly to the stores. WHEN?? Best regards, Joe Ouellette 978-682-8085

Real artists do not use Photoshop. Photoshop is for altering photos, NOT creating digital art. She need sot get llustrator, or hell, even Publisher!

Corey Cassese, Staples Tech Help, in the Franklin, NJ office, was exceptionally helpful to us when we needed it as our laptop died - being completely computer-illiterate, we did not realize the battery fizzled out event though it was plugged in. He explained we needed to remove the battery, use the cable (charger) to get it up and running again without the battery inside. He also advised that to preserve battery life, to take it out of the laptop when using the cable (charger). He took the time to get the info I needed in an Excel spreadsheet for our business converted from one type of format into a readable Excel format. This was crucial as I needed this for a deadline - without the conversion I would not be able to access this file thru the email originally sent. Corey exhibited not only superlative computer skills but also an excellent consumer-friendly demeanor in his approach. He is to be commended for representing your company so well. Jo&Clint G.

Recently purchased an I/O Magic DVD multirecorder, an HP Photosmart printer and cartridges at your store off Tn 66 in Sevierville, Tn. I was waited on by Shelly, Justin, and Fawad. They were exceptionally courteous and patient in answering questions, and providing alternatives in the case of the printer. Their assistance -- especially their patience -- is greatly appreciated and worth noting. I hope they -- and their store -- will be commended by HQ.