Staples Corporate Office & Headquarters

When I went to Staples on New York Avenue in Huntington Station an employee with a tatoo on her neck went out of her way to cause me eye trouble because I wear glasses for weak muscles. I wound up accidentally bumping my cart into a wall. People like that should not be working in customer service positions.

with all due respect, staples advertises a FREE pc tune up and there have been many complaints. if you call the store, you'll be greeted with HOME OF THE FREE PC TUNE UP. call store 1336 if you don't believe it. frustrating is being screwed over by false advertising.

your bothell store 1336 i will no longer shop at. your new customer service lead Amy Fulcher was aloud to abused her authority and went into the system to change the address on my rewards information so as to reflect an employee of yours in order to get her fired (she was aware of our relationship). from the day she started working there she has bullied this EXEMPLORY employee because it made her look bad as the new CSL. Amy is rude, dirty, and will not wait on customers when you are in the store. the employee that was fired has a family to support with 5 kids and was never written up, never late, worked multiple 11 hours shifts without complaints, was the only employee caught up on her training, was the ONLY dependable employee there, and since the new CSL started she had been on her case for what ever reason. my rewards came into question and my address was changed WITHOUT my authoraiztion to reflect your employees address thus resulting termination of the employee. it was unlawful termination of an employee who gave the store everything she had and who had long term plans for a future at Staples. this employee was took the fall for everyone rather than management taking a hard look at what changes really need to be made. Amy encourages cheating on testing, encourages lying to customer to gain reward sign ups, encourages slandering other employees, solicits for her own church, refers to others by race, gender, or sex, and often refers to her boss as jerface and her co-workers as subordinates. again i state, someone needs to take a long hard look at this store and their management and the way they run their business as i have heard SO MANY complaints from other customers about this store and about Amy as well. hell will have to freeze over before i return and because this employee was terminated, the store will lose some very loyal customers that she had that did care about her...

A message to the guy who posted before me. dont post false prices in an effort to make staples look worse. It is 69.99 for a diagnostic check. When you sign the contract it is stating that staples is not responsible for any lost data. As someone who works behind the staples tech bench it frustrates me to see someone falsify these facts.

On December 5th ,2010, my wife brought my non working lap top to Staples over my objections,I prefered it be brought to Best Buy where they have REAL TECHNICIANS to repair electronic equipment.The wife was going to Staples for other reasons and to make her life easier I said ok to her bringing the computer to Staples.(just so everyone knows,I just had a full knee replacement and can barely walk yet let alone drive a car,this is why I could not complete this task on my own and depended on my wife to do me this favor.I don't want those that read this to say why didn't you just bring to the store you wanted to your self.Trust if I could have,I would have!) Anyway,she dropped of the lap top signed a contract with all the things Staples was not responcible for in order to get the machine in proper working order.In that contract it states that a Staples Tech will call you within 24 hours to tell what is needed to fix the machine,the price for just looking at the machine is $170.00. I never received that call nor did I hear anything from Staples for what will be two weeks in two days. So today I called them,only to be told that the two technicians that were working there were replaced after my wife dropped off my laptop and they now have a new tech who told me, now this is really unbelieveable, that BETWEEN TRYING TO WORK ON THE MANY COMPUTERS AND OTHER ELECTRONIC EQUIPMENT THAT WAS BROUGHT IN FOR REPAIR HE ALSO MUST WORK THE SALES FLOOR AND TO DATE HASN'T HAD THE TIME TO "GET TO MY COMPUTER"! If Staples wants to advertise it self as an electronic repair shop where there is no problem we can't handle and if it can't be repaired in house they will send it out to someone who can repair it,well then they damn well should have the people that can repair equipment without also having to work the sales floor. If I had been able to drive or walk for th

I went to the Staples store in New Milford Ct last night to use my 15% coupon which expires today. i was the only customer there at about 6:30. I was trying to purchase a software for my business but needed to know if the one I picked out was compatible with my Dell computer. Unfortunately the young lady on the register was the only one working and also answering all the phones. She offered to call a manager which she did but there was no one who came to help. I waited for over 10 minutes and when no one was able to help I finally left with no purchase. I called the manager this morning and she gave me the excuse that the store was busy due to the holidays. That was not the case since I was the only person there when this first occured. She also tried to blame the young cashier but that too was not true since this young lady was the only one working and also answering all the phones. I will not be going back there since the customer service from the person in charge was not up to standards.

Staples will not give you cash back when you purchase with Debit cards! You have to do one transaction to return with your debit. Then if you want something else, you have to do another transaction! What a waste of my time. They are trying to say people complained about getting cash back! Doubt it. This costs Staples more money to do this. They must be charging the banks more money per transaction, then the banks are charging us more! And so on.... Another Corporate America slick trick to squeeze the customer while still making their margin.

Think twice before buying the extended warranty from staples. I had an awful time trying to redeem mine and dealing with the unknowledgeable representative from India and his supervisor that gave me the run around and screwed things up. CONSUMERS BEWARE!

I ordered a monitor from Staples a month ago. It is defective. Now i have to send it to CA - one week sot ship. Then wait 7 10 days while they fix it. Wait another week for it to ship back. So I will be without my new monitor for almost one month. I spend thousand a year with Staples. No more. IT this is the best Staples can offer for service, hell, i can get this "service " anywhere. Had enough, I'm out and so are my businesses.

I spent over $1200. the day after Thankgiving. Went to the store at 4am to stand in line. I will be returning my purchases today. You see, they were Christmas gifts that I purchased. Staples refuses to use the word Christmas for PC reasons. I refuse to support a company that takes this stance. You see PC does not work....I am offended now. I say Merry Christmas and will take my money elsewhere!

I just came back from the Airport Plaza Store Warwick RI. During my visit the cash registers went down in the middle of the afternoon. Not the end of the world things do happen. What made the situation go from bad to worst was the lack of any management. First the employees were sent around the store to tell everyone that the cash registers were down. My response to them was oh no problem. I finished looking around and went to the front of the store to pay for my purchase. One of the employees told the customer in front of me they cannot ring them out because the cash registers are down. Then announces that all of Rhode Island is down. After this suggests we try another store. I decided to look around some more and see if this situation gets corrected. In less than 3 minutes now they have employees telling customers they are closing! I being a business person have never seen such incompetents. The gentlemen that escorted me out of the store was polite and an asset to your operation. However, Staples being an IT company and a retailer that cannot even handle a small problem like this and the lack of any type of leadership simply destroyed any creditability and trust we had for your operation.

I made a purchase for a portable hard drive online with a coupon code for a Black Friday special. It was a great deal and I happily paid for my purchase and received my confirmation code. I received a confirmation email and notification of a future tracking number. Yesterday, December 4th, I decided to check on the status of my purchase by clicking on the link in the only email I received to get to the tracking information. Imagine my surprise to find that the status is canceled. I thought there must be an error, so I rechecked my order status via Staples website and indeed the order is canceled. No notification or explanation given, just canceled. I called the customer service number to get an irritated operator that told me it was canceled due to an error with the coupons - they were supposed to be only for a specific item, and not the hard drive I purchased. I told her that there was no such stipulation on the coupon, but she told me that corporate just canceled any order for people who used that coupon code. I asked what Staples plans to do about their mistake and my order, and she said they already did it and I was out of luck. Um, hello? If you aren't going to honor a coupon, don't issue them. And if it was incorrect, then the order should not have been allowed to go through. This was a screwup with Staples, not me. I am not unreasonable, but if it is an error on their part, then I should still be able to get my product or at the very least, a comparable product at the same price. As far as I'm concerned it's false advertising, and I will be following this up with another phone call. I wish I could give a negative star rating.

the store is waycross needs to go out of business one of mangers will not price match at all but they say we do price match that is a lie lie lie lie lie

If I could possibly give anything lower than 1 star I would do so without missing a heartbeat!!! The general manager at the Hawthorne-Torrance, CA store is without a doubt the most incompetent store personnel, let alone manager (!!!), I have ever met. I visited the store today to purchase a couple storage bins. On any other given day, I would have gone to a Wal-mart or even an Office Depot to shop, but it just so happens there is a Staples store conveniently located to my new residence so I decided to give it a shot. After loading up on the things I needed, I went up to the check-out stand to pay. I presented my Visa credit card and my paper "Interim Driver License." (I recently changed my maiden name and I have gotten everything - from a new set of credit cards to a new a voter registration postcard - but I am without my plastic driver license card. I've been told they can take more than a few weeks. So meanwhile I've been having to bust out my credit card, my paper id, and a picture id to make purchases.) I presented my Visa credit card and my paper "Interim Driver License," and the cashier called for assistance. The "assistance" came over and he asked to see a picture id. As part of the routine I already had my old driver license in hand and I handed it to him. The guy proceeded to call for a manager. He showed her my card, my paper id, and my old picture id, and immediately she looked up at me and said, "No you can't." I told her that NOWHERE have I run into this kind of problem ever. Since October I've shopped at various places with my paper id purchasing many, many items ranging from a bottle of water to a dining room set, and I have never been denied the right to purchase simply because I had a paper driver license. But apparently her word was final, and I'm beginning to wonder if that was her personal opinion or a Staple's store policy, because if it is indeed a Staple's store policy, it stands alone as one in probably thousands. I have walked empty-handed out of many stores, mostly because I couldn't find what I was looking for, but never have I walked empty-handed out of a store when it had exactly what I was looking for at a price I was willing to pay simply because of an incompetent store worker. She failed in so many aspects, but she was successful in doing two things. She chased me out of the store ever so quickly, and she established a clear view as to why I should never consider Staples ever again. Thank you for the absolute worst and most horrifying shopping experience ever.

The sorriest day of my life was when I walked into Staples and put $800 on the table for a laptop. Within weeks, i had freezing issues. They gave a few suggestions and a month later, the problem was worse and i had developed another few problems, the internet card crapped out as well as other annoying things. Not until summer time did they attempt to fix it. They made the problem worse, then the computer was freezing AND crashing, but they fixed the wireless card. The computer went back 3 times...and each time, it became worse and worse. People working on the equipment would leave work tools on the desk top...deleted my virus protection and never put it back on...in the meantime, I call corporate for help....and again, i got the run around..no returned calls...promises of things to come. 5 months have passed and these people have only given me gray hair and an inoperable computer. My suggestion to all...do NOT buy computer or electronics from this corporation....you will truly be sorry, unless you are one of the fortunate ones whose works fine. Both Dell and staples can go to beans. Everyday I tell people this story....if their willing to listen because they were going to purchase from staples...i tell them the WHOLE story, with work orders and witness to prove. My goal in life is now to bad mouth staples to potential customers, to turn away as many as I can....i'm pretty sure I will do that here and in the real world.

Staples customer service and resolution specialists?? hahaha, what a joke. I get your 3 rebate checks and they bounce I get charges $10 per check from my bank and lost $16 in rebate checks... $46 loss you say its my problem??? You ask for copies takes 4 weeks to reach someones desk from date mailed, then another 4 weeks to investigate and tell me the best you can do is refund my $16 if it is your error and I have to eat my bank fees? Way to go Staples...to many other places to shop with similiar pricing and better treatment of their customers! Your employees are way to quick to hit the Staples "Easy" button and dismiss the consumers that pay their salaries ! See ya

APPLIED & APPROVED FOR STAPLES CREDIT CARD. PLACED ORD ON LINE FOR SHIPMENT TO MY HOME OFFICE. AFTER SEVERAL DAYS RECVD EMAIL STATING COULD NOT CHARGE TO STAPLES CARD, I MUST GO INTO THE STORE AND SHOW PICTID ON MY FIRST ORD. HOW CUSTOMER CONVENIENT IS THAT PRACTICE. SUN. 11/21 WENT TO THE NORRIDGE IL STORE SHOPPED FOR ITEMS AND WENT TO CHECK OUT WITH MY CREDIT CARD & PHOTO ID IN HAND. THE YOUNG LADY WAS PLEASANT ENOUGH BUT AFTER RINGING UP ORD, HAD TO MOVE ANOTHER LOCATION AND WAITED WHILE SALE BEING PROCESSED. DELAY, BUT SHE DIDN'T UNDERSTAND WHY AND FOR OVER 3-4 MINS PAGED MANAGER, NAMED BILL, WHO NEVER ANS HIS PHONE OR PAGE. I WANT THAT JOB PAID TO DO NOTHING!! GO BILL!! AFTER THAT I BORROWED A SCISSORS AND CUT UP THE CARD AND WENT TO OFFICE DEPOT.

your wili ct store mainly darrell i went to with a problem and he in my opinion went out of his way to help me and took care of my problem!!!so he and the manager deserve a pat on the back. again thank you darrell and the manager of the whindam conn store.

Encompass Service Solutions Suite D 775 Tipton Industrial Drive Lawrenceville GA 30046 November 18, 2010 Re: Incident Number 1127659 Dear Sir/Madam Your phone support service was completely unprofessional and unaccommodating. The experience was worse then dealing with a calling center in India. Embarrassing to think this is an American operation. I received the printer today after having to call the store every few days, since Encompass Service Solutions was unable to process a simple request of giving the UPS driver special instruction to the ranch which I reside on in Encinitas. I went to Office Depot and bought another printer instead of waiting and dealing with the protection plan, which Staples had sold me. Encompass Service Solutions is doing Staples a disservice by treating the client with such a low level of service as well creating a bad public relation image. I have giving my old broken printer to Goodwill and was unable to use this printer because there is no power cord or USB cable. This information regarding the cords was not clearly communicated to me. So here is your printer back. YOU WIN! Have a nice day. cc: Staples customer service

i will be taking my corporate business to office depot from now on In a message dated 11/10/2010 10:18:21 A.M. Eastern Standard Time, dividends@staples.com writes: Hi David, Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Since your December 2009, January 2010 and July 2010 Ink Recycling Rewards have expired, we are unable to reissue these Rewards to you. If you have any additional questions, please contact us at StaplesRewards@Staples.com or by calling 1-800-793-3320 Monday through Friday, 8:30AM-8:00PM EST. Thank you, Kristina Rowden Staples Online Rewards Team Original Message Follows: ------------------------ firstName_req: david lastName_req: price emailAddress_req: dprice3844444@aol.com streetAddress1: 706 sw 27th terrace streetAddress2: cityTown: boynton beach stateProvince: FL zipPostalCode: 33435 phoneNumber_req: 561-732-6947 customerNumber: 2176162325 orderNumber: comments: have #1959 3217 6162 3254,9921 5217 6162 3257, and 6116 2217 6162 3255 value rewards coupons the stoore in boynton wouldn't over ride for me to redeem.how can i redeem these?