Staples Corporate Office & Headquarters

I have a complaint about your copy center! One of your employees who is on the Internet instead of waiting on us as well using her cell phone, texting! How rude and unprofessional! When I did her attention as she approached us, I saw a hideous tattoo on her arm. Staples customer service sucks, especially the copy center!!! She looked sloppy and very unprofessional! I will start doing my business with Office Max even if I have to go out of my way. This store I am complaining about is the store in Lagrange GA.

Staples gets five stars for being a company to inplement one of the top bonehead extended warranty programs! I HAD been a long time Staples customer and HAD purchased my office supplies and business equipment for years. One year I was talked into utilizing the warranty program (against my better judgement) I purchased a 2yrs extended warranty on a printer. Much to my surprise when the printer broke down, after the 1 year warranty, I took the printer into a Staples store and they gave me NO hassles and applied the original purchase price to my new printer. I felt relieved and even spent more money on the new printer and purchased another extended warranty on the new printer (3 yrs). I recently came to find out my "new" HP printer was not compatible with my Adobe software and in order to use Adobe I had to uninstall the fax driver for the printer / scanner / copier / fax (all in one machine) - funny haha, not so all in one any longer. I figured I could manage and deal without the fax, God Bless email. Soon there after the paper feeder started to jam and at one point wouldn't function or reset itself. I took the printer et al down to the Staples store with the receipt and extended warranty paperwork like before. The store salesperson told me I wasted my time that they do not handle that matter in the store, I needed to call the #800. I explained situation the last time and she just smiled at me and said that wasn't the current policy. Long story short, after 1 1/2 hrs and 3 phone reps I was told they would be sending me a refurbished model to replace the broken one. I tried to explain the driver problem. At first they tried to tell me they were not aware of any driver problem. While on the phone the rep must have jumped onto the internet and "found" other compaints regarding the driver and Adobe software. He then told me I would just need to reinstall the driver each time I needed to use the fax or not use my Adobe software (yea right!). I asked for a credit for the amount of the purchase to apply to a new printer, they told me they would have to decide which option best fit my situation and I would have either a refurbished printer or credit within 10 days. I tried to explain, I run a business and was in the middle of a project and could not be without a printer. He was kind in his patronizing customer service role and was mono tone and very "sorry whatever" in his responses. "Sorry ma'am that's our corporate policy". Now mind you I was talking to the company that handles Staples warranty programs and not Staples directly, so when I call the Staples corporate # to complain they tell me "sorry ma'am, wish I could help you ... " Another one of the store sales people agreed with my issue and he too talked with the customer service guy regarding the issue of them sending me a refurbished printer that was going to have driver problems with my software. He too asked for a store credit that they could apply to my purchase. He didnt get any further than me. I purchased a printer that night because it was late and I needed to finish my work. The sales guy said I had 14 days to return it but it would serve as a stop gap to my printing needs. I left the broken one at the store. 12 days passed and no replacement printer or store credit. I took the stop gap printer back to the store and returned it. The sales guy said, "what happened?" I told, him NOTHING - that was the problem! He said, "what are you going to do without a printer?" I said, "I am going to buy a printer when I leave here - no problem!" Today, 14 days later I get the UPS package. Open the box to find the same HP model with the driver problems packed in some hard mangled looking foam with duct tape wrapped around it, (not even in an HP box) with instructions to send them back the broken / defective product. Now that's what I call professional! Close of the story. Tomorrow, I will be sending back the refurbished printer and will NEVER purchase again from Staples ANY PRODUCTS! The extended amount of wasted time for everyone involved, customer service people on the phone, sales people (and managers) in the store, the UPS guy, the UPS cost for shipping to me and back to them along with my time wasted, all to so Staples could save $150. Somebody has forgotten that people have many options for their business needs and customer service is VERY IMPORTANT. As well long gone are the days of complaint letters to Corporate Offices where they land in a pile and collect dust. Internet, Social Media, Twitter all beautiful things!

15.1 million for your CEO pay ... goodbye

i was recently in your store and was looking to buy a new computer i stood in the pc department for 20 minutes with no help, when i went to the register the girl who checked me out was rude and spoke down to me. i will continue to shop at staples but just thought i would drop a line the store number was 0547 thank you very much

Don't get me wrong here I LOVE STAPLES!! It is my favorite office store and I shop there for all my office needs which is very often. I am here to complain about the recent COMMERCIAL that Staples is airing. Obviously no one at Staples has ever been robbed or they would never air a commercial about being robbed of everything you own. I can guarantee you that when some thugs have taken everything you own the last thing you are worried about is the fact that they left your old computer. You are just happy you have SOMETHING of your own left. IDIOTS! That commercial makes me rather sick to my stomach, taking back to a very bad time in my life and certainly does NOT make me want to go to Staples. It makes me want to shop at Office Max!

i will not go in to the staples in moses lake wa ever again because of the general manager kevin and how he talkes to his employees in front of customers

I bought a monitor from Staples. The salesman sold me an extended warranty and said specifically that this would assure me that the usual 14-day policy would extend. Since they have been bouncing me back and forth, around and around. They sent me an email that if the monitor is useless, I should donate it to charity. This isn't about stupid ads or even multiple coupons. It's about Staples telling a customer with a valid warranty to kiss off.

I just wanted to thank the manager at your store in Altoona PA for returning a router that was not working right even though it was past the 14 day store waranty. I would also like to let the corporate headquartes know that the Johnstown store would not do this for me even though they had one right at the register. They told me that if that's what Altoona chose to do then go to Altoona. I will go there from now on.

I was completely shocked today when I called early this morning (knowing my son would have to call later when he got up) and spoke to his boss to let him know early that he would not be in due to illness. My son was sick last week and finally went to the ER Sunday. He is 16 and Staples usually prides themselves on their motto of "School comes first", but no, not this time. I was asked to be sure my son had documentation of his visit to the ER and a note to return to work before he would be put back on the schedule and was removed from the schedule for this week. There wasn't even a mention of "hope he feels better or anything". I am so disappointed and though it is my son's job, I feel I was being called a lair as his mother and I feel that the focus this Manager has is far from being concerned about the well-being of his employees or their school work. Four days of missed school is a lot to make up! What has happened to Staples?

The Los Angeles Staples Store on Wilshire Blvd., "Miracle Mile" is a great store. I had two computers serviced recently one for a virus and the Easy Tech department guys were wonderful, patient, very knowledgable. They serviced, explained in detail everything and fixed the problem. I go often to that department and always receive the best help. Also have observed the staff in the Easy Tech very good and patient to others as well. A great group of guys,Tyler, Gary, Eric, Daniel, Rene, also had a service call by Eddie, on time and fixed the problem. All are mannered and trained. A guy in training Peter Hon was terrific and will be at the Vermont 6th street store in Los Angeles. They are a team no attitude. Thank you all, Yvette

I had such a great experience at your Garden City Park NY Staples store. I am a senior citizen and have limited knowledge about computers. Your employee Steve explained everything so patiently to me on March 5 when I had a problem. Also in the past when I purchased a printer the salesman was very helpful. I think the store is very professionally run. I will always shop there when I need office supplies.

After being told by a Staples employee that the Tax Software TaxACT is good for both Mac as well as Windows, I decided to purchase TaxACT. I paid for it, left the store, went directly home and fired up my iMac and opened the package to look for the CD and when I put it into my slot, a message appeared telling me this is a Windows based program. I immediately within 20 minutes being the max, brought it back to your store and asked for a program that is good for iMac. One salesperson took me to the display and told me that TaxACT is only for PC Windows based computers. He pointe out that H&R Block had the version I needed and in spite of it being double the price of TaxACT, I tried to purchase it. This is when my troubles began as a loud mouthed manager, named, David Payne, came over and said, I am not going to give you credit for TaxACT because you opened it and it is a violation of copyright laws. I told him that it was his employee that suggested and advised me that TaxACT was for both platforms and that I had just purchased this only moments ago. He would not bend one inch an I told him I was a good customer and registered Teacher in his store and that it was in fact his employees mistake in suggesting this program for me. He was so belligerent and arrogant that not only would he not give me a refund for the wrong software but would not hear from me that the girl who suggested was not there and would not tell me who it might have been and that because she was not there, he could not verify what I told him about her advising this program for both platforms...When I make up my mind about a retail outlet and never doing business with them again, there are no variables involved at this point and I will never ever go back to the Staples retail outlet in any state in this country or the world for that matter...The manager, Dave Payne, involved with this incident has what we call, "cutting off his nose to spite his face."He seemed to not care less about me,, my business or the future an what it will not hold being the fact that none of my teacher friends with follow me and not go back to Staples in any state of this country...I detest arrogance, wise-mouthed managers who cannot see the future as being the bottom line in any incident such as this and lastly, it was his employee that gave me the wrong info to begin with...Goodbye Staples, forever...Dvid Payne, you acted like a fool and only fooled yourself... Craig Michaels

Your REBATE systems needs, I mean NEEDS improvement. I applied for a rebate almost a yr ago (april 2010). I bought a pack of paper, submitted 1 rebate. was told it was rejected for someone else submitted one...I live with a small child and he didn't do it, he can't even write yet. Was told by "silvia" that the comapny made an error and she would resubmit it for me. All good except she said she need a "contact" number. I didn't put one on the orginial form for personal reasons and I refuse to give your company my phone again and be plastered with thousands of calls..it's one of the reasons I have a UNLISTED NUMBER ! why is it such an issue now? My address s the same, why can't one just be mailed? Hate the fact that I was drawn into your store on false allegations. No rebate as promised. almost a year later and I refuse to be tricked into shopping your store again. I will be also switching the supply orders for the 3 places I work and telling everyone how rude your people are (which they are !!!) I know my personal business means nothing to you and my companies have switched and they mean nothing to you, however word of mouth travels rather quickly (especially the bad). I will go out of my way for I know that I can get a better deal and the personnal attentions that are part of good customer service. Hope you feel better knowing you have lost many peoples from ever shopping at your stores again for a loosy $4.69. and WOW (sucks)

I would like to complain about a situation that occurred at the Staples store at 1550 Lake Cook Road Wheeling IL on 2/3/2011 Sales Associate # 1533174 Simon I am a registered nurse who works from home and was having difficulties with my prior computer. I originally brought the computer in for repair and ended up purchasing a new computer. I am very disappointed about how the sales associates misrepresented the computer I was in the process of purchasing. If I had known what I found out today, I would have taken my services elsewhere, and going forward, willl not make any purchases at Staples, nor would I recommend to anyone. I bought a Compaq Presario Computer 2/3/2010 from Staples--Sales Associate # 1533174- Simon went through his whole sales pitch and when I asked what software is included in this purchase, he informed me that Microsft Office 2010 and Norton Internet Security was included in this price. I even asked if it was a trial version as I am a nurse who works from home who uses Microsoft Office on a daily basis. Simon informed that it was included and not a trial. Today, I went to download a few extras from Microsoft's website and entered my PIN number and was told it was an invalid PIN number--I called Staples this afternoon and was informed that all of their software is a 30-day trial period. If this was the case presented to me upon purchase, I would have gone elsewhere, as this software package is very important to me. Second, this sales associate lied or mis-represented what he was selling. I was also told by the store representative there was nothing he could do--basically--too bad-- So now, I have to purchase software that I was told was already installed--another 200 dollars that I really can not afford to buy. Staples should honor their misrepresentation and provide the software that Simon said was included. After reading the complaints regarding not assisting customers and not resolving issues, I am sure it is a moot point. I have filed a complaint with the BBB Thanks you for your time

I am extremely unhappy with the Staples check cashing policy. Today was the second time that my business check was rejected. Neither the Cashier or the Store Manager could give me any reason. The first time this happened the Cashier told me I would have to contact my bank. I did so & my bank saw no reason that my check should be rejected. Today the Cashier gave me a card with a phone number for Certegy Check Services, Inc. I got a recorded message with no instructions. After waiting approximately 30 seconds I pressed 1 on my phone & another recording came on asking me for my check number & the amount of the sale. The recording then came back on stating that there was no particular reason for the rejection! They just do it from time to time for "consumer protection". This policy is crazy! I was embarassed twice now at the Lewiston Maine store, and you can bet any further office supplies I need will NOT be from Staples. This policy is unacceptable.

We went to staples in Omaha Nebraska on N. 78th street. My husband and I were looking for a filing cabinet. We had HORRIBLE customer service. First we asked someone to help us get what we wanted from the back. About 20 minutes later we got nothing. So that made us want to walk out. Then when we were about to leave we get help again. So we get up to the register to find a guy who dosen't give a crap about his job and talk to his friends on the phone while we were in line. so we put the stuff we wanted on the counter. He finally hangs up the phone when he is pretty much done with our order, Honestly with the horrible customer service we got at Staples, My husband and I will NEVER shop there again!! It wasn't even busy and got the WORST customer service ever!! I will spend my money somewhere else next time!!!

Hello , I am writing on behalf of Rick Crawford Nascar Camping World Truck series Driver , we are looking for sponsor ship for the 2011 season , And i was wonder if you would be interested is sponsoring a truck this year , Rick is a legend in the sport and has been in the top 10 in points for several years , With wins and many top 5 finishes , Rick gets lots of TV and Camera time on and off the track , and this is great advertising for your company and product ,Nascar Fan are loyal to there sport and buy what there driver have on there cars and trucks . If interested please Email me back and i will have Rick get in touch with you . Thank You Ray Turski

I certainly symphonize with Elizabeth Fairbanks (5 messages up). I shipped a package UPS through Staples and took insurance with Staples for my item of $1,000.00 Nov. 22,2010. I was told by UPS that the claim was paid on January 17,2011. Staples Claims Dept. informed me it will take 3 to 4 weeks for me to receive the check from them! The package was lost by UPS and the found again a month later. There was some damage in the amount of $75.00 to the item. After MANY calls to Staples Claims Dept. I receive the run around. These people are the WORSE to deal with and the Corporate Office should look into this part of their Company. I had to get the help of a CBS-3 consumer reporter Jim Donovan (jimdonovancbs3),he is great at his outstanding at his job and a 9-time Emmy Award.Thanks to him I finally received a call from UPS and communications started happening! When you ship via UPS through Staples and there is a claim involved,UPS will NOT talk to you. They only reconige Staples Claims Department as the shipper. You will have a 20 to 40 minute wait when you call Staples Claims and the same response"we are working it". I think this entire process to frustrate the shipper to the point where they just say"fotget". I keep a running record of every call,dates,contact names and came to six pages and this was all done. Don't let these people get away from paying was is due you! Don't ship through Staples stores,go to a UPS office ship store. That way if the package is damaged or lost you can deal with UPS directly. I will never use Staples for shipping again!

I'm currently employed by Staples. I've been with the company for over a year and a half at the East Brunswick store in NJ, store #1755. At first, I really did enjoy the job, but for the last few months, I have to be honest and say I dread working there. Many people comment on staples' extended warranties and some hard headed managers. You may just blow it off as an angry customer, but sometimes, they're right. Just today, a full time employee (of manager status), AKA the easytech lead, approached me and three other associates. He handed us a pile of paper, and after looking at it realized it was a scattered pull list (a list of items that are low on the shelf and should be stocked regularly each night by the closing associate in the respective department). Now, the lead is closing for tonight, and he should be doing this pull list, not the other associates. I clearly tell him, No, I will not do your pull list. Angry as he was he walked away, which is respectable. He re-approaches me later and tells me that I disobeyed orders and that I will be written up to corporate office. I tell him to go ahead and write me up for 'disobedience'. Now, he begins verbally harassing me, asking, "what are you going to do about it? huh?" I tell him to get out of my face, and he claims I'm threatening him, and asks again for me to do something about it. Remember, even though he cannot say "You're fired", he can indirectly cause my release. I feel he is abusing his power as a manager for vengeance. I apologized to my general manager, but not to the lead, and remember, I've been working side by side with this lead for over 18 months. He says he's been with staples longer than me, as if he is 'untouchable'. There is no point in fighting this write up, Staples Corporate does not care about a part-time associate. I do not appreciate being walked over, and as much as I dislike it, I can't just walk away from a job.

Staples is very unfair to their older Associates.The Cleveland SDO is the worst place to work at,located at 4640 Hinckley Industrial Parkway,Cleveland Ohio. They have a Lead Material handler by the name of ALEX that is on the third shift and spends most of his time talking to his Wife while everyone is working. They have a Material Handler that has a drinking problem,he is Alex's right hand man. Does Staples fire this guy called Steve,no they fire the person that was there for 43 years. With this Nations High unempolyment,Staples has to add to it. This guy that was terminated on October 19 2010 was Loyal and Dedicated to Staples,never came in drunk like that Material handler Steve. He drove for Staples and was one of the better Staples Associates ever. Then one day this crazy women who once was the Human Resource Manager for Staples at the London Ohio Staples Warehouse,which is no longer is the Human Resource Manager (Wonder Why) found three old playboy magizines from 1969 in the BACK of a file cabinet that was in this guys office,instead of being a normal person this Barb Dagley had the guy removed from the building or asked him to turn in his key to the warehouse. This is a guy they trusted every night with a special password to get into the building. She should of done the NORMAL thing and tossed the magizines in the trash. Staples is very unfair to this guy after all those years.Staples lets this Barb Dagley distroy this Man's life. Not only did Staples Terminate this Man,Staples prevented him from Collecting any unemployment. What ever happened to the Freedom in this Country?