Staples Corporate Office & Headquarters

It is worse than poor. I used to think Staples cared about it customers. After spending thousands with them this year, I still don't have printer ink for a color laser printer I bought from them in July, 4 months ago. Spending hours on the phone and in the store trying to get the ink I paid for months ago, I thought they finally got it right. Ten days later, with a big job due, I called to find out where my $700+ of ink was. They said they are waiting for a payment from me. Funny, I don't have a Staples account and the charge, is and has been on and off of my VISA account over these long and drawn out 4 months. Meanwhile, Office Depot has been getting my weekly charges for printer ink. No wonder the Staples CEO doesn't think there is a recession out here! I would love to charge my clients thousands of dollars and not deliver anything!

I will never go to Staples again! I ordered business cards online and drove an hour to the store to pick up after the confirmation email. When I arrived they said, "Oh so and so didn't call you? We had a question on your order" I drove an hour and spent over 4 gallons in gas return trip because I needed the business cards for a meeting that evening. I called their "Customer satisfaction" line and got NO satisfaction! It is truly FALSE promotion that they can have business cards printed same day. (BTW, I went the next day to pick them up so they had plenty of time to call me)

Very upset about the staples rewards customer service. I spoke to supervisor Brian a while back and he was extremely rude and unhelpful. My rewards were stolen and he said that it was not his fault. When I asked to speak to his supervisor, he passed me to another colleague who I could here him talking to before he transferred me. When I called back to speak to Brian I asked him who his supervisors name was in charge he said her name was Darlene Block. when I asked to speak to her, he said she was unavailable without even checking. I will be contacting the office of the president voicing my displeasure with the way Darlene and her employees poorly conduct their business. I am a premier gold customer with staples rewards and I am never going to be doing business with them again thanks to their inability to help me

Dear Staples, I would just like to say what a terrible failure your company has managed to become when dealing with the public. I wish I could be thanking you, but unfortunately I can not thank you for even one tiny thing. First I bought a console from you for $900, and I spent that money feeling assured it was a great computer. I am not wealthy, so these purchases are important to me. I have a son in high school and I am trying to work from home. My HP console for which I had to buy a monitor to use with it was suppose to last me a while obviously. Then there was the lovely service plan I bought with the console. I was reassured service would be fast and the plan was well worth the additional money! I could not buy the service plan for my monitor and I certainly regretted it cause the monitor broke with in the year! Now I have a generic monitor and I did not buy it from Staples. Two weeks ago my HP console had a bit of a issue. I rake amazing care of my home and items, so at first I thought it had to be something small but later found out different. My hard drive went out in just 13 months? Never fear I thought, because I bought this amazing service plan. Well I had to think again, because now one week after I paid for express shipping of my replacement copy of windows seven and received a new hard drive in the mail my computer still sits here broken! No tech and the store says that's another department and we have nothing to do with it! Funny I paid them? Don't you think this issue should be resolved? I mean I did spend a he'll of a lot of money!

I enter the store and procede to the copy/print area. there is no one there. I look around after waiting for many minutes. Another customer approached and waits also. Nothing. I look down aisles to see if there is an employee there. Not one person anywhere. .In disgust i walk over to the cash register area. No one. Over by computer service area I see a head behind the counter ( the back counter behind the regular counter. Oblivious as he is. i spot a young lady near the counter and ask her if she is an employee, awakening her from her attention to the computer repair person with whom she is having a personal conversation. "Excuse me, does anyone work here? and is there someone available in the copy section? "Oh! let me go see if I can find someone". never mind I reply, I have all day and nothing important to do like get these forms copied and get back to work so i can be a productive person and contribute to the economy rather than just stand around in a daze ignoring the fact that i am being paid to assist customers and help Staples make a little money. The employee-"Heck i get paid just t be a zombie and the others ( manager, employees) they are God knows where" . Oh well Staples is a rich corporation. they don't really need your business anyway. Oh, Have a nice day. By the way this is St. Augustine, FL. There is an Offiice max across the highway. To be fair, not a heck of a lot better however

Theres an account of an experience I want to relate involving Staples; I'm an active member of the LDS Church in Provo,Utah.Money is tight in our budget.We needed copy paper and I found a 10 ream case on sale for $19.The leadership was dumbfounded as to how I could get this resolved. Naw; it starts with surfing Staples ads and seeing the prices.Just saying.... Tony Marren

I took my Toshiba Laptop computer to a staples easy tech store in Dubuque, Ia. It would not turn on so they could not do a diagnostic test, on the computer. The easy tech technician believed it was the mother board and wouldn't know if I could transfer my old information until I purchased a new program, along w/ a new microsoft word program and a pc setup silver program and along with a piece of mind program and a new computer for a total of just under $800.00. I gave my old computer to my nephew who put a meter on the cord and determined no power was flowing to the computer. This was such a simple diagnosis for a company who holds themselves out as professional computer technicians. When I told the manager of the store about the easy fix. He told me he would not stand behind it because I had not paid for a diagnostic test. this transaction occurred 7/26/2011. They did not have my new computer ready for pick-up until August 1, 2011. I discover my old computer worked just fine (needed new cord) on Friday the 19th. To late for their technology refund of 14 days.

I had ordered 2 panasonic phones from staples online got one the other one was said to be delivered on monday(09/12/11) but never showed up called customer service they said warehouse ran out of it they have those phones sitting in the store but told me a lie that the warehouse is out of it this proves that the ceo ronald sageant and his bunch of emplyees are liars and I would never shop at staple anymore infact I am going to return this one also and shop from office depot they are proffessional and they treat the customer right very bad customer service

I bought a Toshiba laptop computer at Staples in West Deptford, NJ on March 19, 2011. On 9/12/2011 laptop would not start up. I contacted staples and they tried to get me to contact Toshiba and have them fix the issue. I informed them that I purchase an extended warranty so that I would not have to go through that and I was told when I purchase the 3 year extended warranty that all I would need to do is drop off the laptop at the store and staples would take care of fixing the laptop or sending it out for repairs. Now I'm being told to handle the problem myself by contacting Toshiba. Please help. I can be reached at fjw6479@comcast.net

I was just at your staples in West Bloomfield Mi and was treated rudely by the assistant manager. Earlier today, Sept 10, I went Staple to get pictures developed. I worked with a gentlemen and he advise me that I could get 8x11 color pictures on photo paper for .49 cent. I said ,really, thats a good deal, I will take 10 for every picture. I said now lets be sure, .49 cent on that paper and 10 will cost me $4.90. He said yes, and I will call you when they are done. He called me and said they were done and e stated that the one picture that we wanted on the photo was no good and to consider bringing another picture. I told him we would look for another picture. I went to pick up picture and the assistant manaer was there. She stated that the pictures were .99 cent for photo paper and .49 cent for regular paper. I said, your associate told me different and she said, he would not have told you that because he knows that the pictures on photo is .99 cents. I explain what took place more than 3 time and she refused to give me the pictures for the price I was told. I ask her to hold the pictures till Monday and she said okay. I called her back and ask for the number to headquarters and a contact. SHe said the contact is who ever answers the phone. She gave me 1.800.331.3330, which is a sex number. I tried calling the store back and it was closed. I was very upset. I will forward this letter to a higher level. I can be reached at 2483129704.

If there was a rating less than one star I would use it. Staples is the most out of touch, out of date business operating in the 21st century market. I have grown accustomed to the convenience of ordering an item on line and having the recipient or myself pick it up from a store in a matter of hours. Staples doesn't have this service; in fact, when ordering a computer for a relative who happens to reside in a different state, Staples would not process the order, yet they had charged my credit card. After my gift recipient did not receive notification to pick up the computer on the delivery date, I discovered that Staples "decided to verify the transaction." Since they didn't contact me, I'm not sure how they were going to verify the transaction...perhaps by using a shaman, Sherlock Holmes, a well-trained dog? When I was a bit upset, the superior customer service agent Susan disconnected me. I was delighted to cancel my order. For a company that sells office supplies and technology they are horribly unacquainted with today's technological advances. Perhaps I should have known this when their own commercials view the act of getting office supplies to be an actual "wow" experience...I see now what they mean...it is a miracle if Staples can provide the customer with satisfaction.

I have been going to many different staples stores in the Phoenix market for well over 6 years now and I have never been so disgusted by one of your stores the way I am by the one on 75th ave and McDowell in Phoenix AZ, 85035. This is the dirtiest and most unpleasant retail store I have been in. Please clean this store up it needs urgent attention.

Why when I went to the Bellerose NY Staples today I was told I had to spent $5 in Order to get the $.01 pencils? There was a notice printed on the entrance doors. Nowhere in you ad does it say that. Did other Staples do this also.

Staples in Ardmore is all about the money and not the customer. My Mom purchased 2 HP 300's, HP printer, staples warranty (hahaha), service protection, etc plus paid to have one of their Tech Members come out and install/hook up all the equipment bought. The tech took 2 hours to set up and install and left without fixing the printer issue. All I can say is this, PLEASE SPEND YOUR HARD EARNED MONEY ELSEWHERE. The manager sends you to the warranty dept, they tell you it is a software issue *verified it is not with 4 calls to HP about the printer* and they (staples warranty) tell you all they can do it reformat the computer. My Mom and I are experiencing the same issue with our computers. One was set up by Staples Tech, mine I installed myself and the computers are acting the very same way. I bought another computer, hooked up the same printer and TaDa! Prints like a charm. Staples WILL NOT REPLACE THESE MACHINES! They want us to bring the computers into the store and have the Staples Tech that took 2 hours to set up and install to look at it in the store. They are a HUGE JOKE!! AGAIN, DO NOT BUY ANY TYPE OF COMPUTER, PRINTER OR WARRANTY FROM THEM BECAUSE THEY WILL NOT STAND BEHIND WHAT THEY SELL. Calling corporate tomorrow and the Better Business Bureau, no doubt that will do any good.

Worst customer service ever. Brian the manager treated me as if I should bow down and worship him as I was trying to ship a package at the UPS desk. They over charge you in this store for everything. But somebody needs to remind them that business is what they are trying to accomplish. Not insulting the customers and running them away. I will never set foot in that store again.

I did have my inquiry quickly addressed and received a response from the President's office within the hour. Unfortunately, I did not agree with the decision that was made. The promotion for the Visa Gift card for students ONLY applies to high school/college students. The promotions department is eliminating an entire sector of students. Elementary and middle school students do use laptops. (I am a teacher) They are losing sales due to their marketing practices.

To Whom It May Concern, I am contacting you regarding the dumpster outside of your Timonium, Maryland location. 2131 York Rd, I believe. This is the fourth time we’ve witnessed the over flowing of trash coming out of the dumpster. We have contacted management at this location. Apparently they’ve contacted headquarters and there is “no budget” for a larger dumpster. I am asking that you increase pick up. Michael’s Café patrons along with the office buildings, do not care to walk in the restaurant/ offices looking at this, it is gross. Obviously it is not a concern of Staples, being that they don’t have to look at this. I look forward to your response via email or you can contact me by phone. Thank You, Lauren Dellis 410-252-2022

I will never ever by a computer or electronic device from your stores as you are not being held accountable for the items you sell. and you all sold me a lemon of a computer that is still giving me problems

I tried to buy a demo HP Touchpad your carlsbad,ca location and they told me that the unit could not be sold and it was going back to corporate headquartes they said that they had no papaers on the unit and could not sell the unit. i talked to hp and they told me there is no reason why they coud not sell me the unit please help

Staples Store #0174 on Hawthorn Blvd. in Torrance is shadey. Went in to purchase HP Toucpad after the first $100 price drop. I had $100 off HP Touchpad Staples coupon and salesperson took it and 15 min later returned w/item. Took me to a closed register and proceeded to ring me up. It took forever for the price to come up on the register and when it finally did, it was full price. Something tells me they were changing the price in the system because it should have rung up $499. They told me that I had to use my coupon to get the $100 discount (which was the HP price drop)!. I left the store and went to the store on PCH and was able to purchase for $100 off plus use my $100 coupon! Now Touchpad is $150 and Staples is offering price match regardless of the 14 day return policy. Not store #0174! Apparently they don't follow corporate standards. Someone from corporate should audit this store and their management!