Staples Corporate Office & Headquarters

I have lived in Rehoboth Beach, DE for 25yrs+ and am a local business and property owner. Have patronized our local Staples since it opened - it is always a poor experience: untrained or un-caring employees, long check-out lines, high prices - and yesterday after waiting for the manager to correct a billing error I was confronted with a hostile and angry John Stubbs - who over a $2 overcharge on a $200 purchase told me too bad - I could take my biz elsewhere! It was shocking. I will never go back to Staples.

I have spent many thousands of dollars with Staples over the last four years, and thought the customer service was marginal at best. But today (12/22) in the Zephyrhills FL store.......I called and discussed at length my needs and the product I wanted. The Associate named TJ said he only had one, it was $79. , and he would hold it for me, as I had to drive 25 miles to get to your store. When I got there, the product was not what I neeed, and the next one he recommended was $225. This is clear Bait and Switch. TJ and the assistant manager were not the least bit interested in helping me and in fact, diverted to other customers while I stood there speaking. You are devleoping a bad reputation with customers, perhaps you do not care. There were several witnesses to todays fiasco, all of them shaking their heads. I am still considering what to do....but Staples owes me an apology.

I purchased a paper shredder at your store located at North Ocean Avenue & Sunrise Hwy in Patchogue on 11/16/2011. It quit working before it ever even filled the waste bin. Good thing I bought your extended warranty for $15 or I would have been shit out of luck, no doubt. Thr replacement also broke down this past weekend. What a great product for over $115.00. At this point, I wanted a cash refund, which was not unreasonable, considering I paid cash for this pile of junk. The store ASS-stant mangler...I mean, manager, after much debate and deep thought, finally agreed to the refund, with the exception of the extended warranty. That lousy $15 is going to cost your company plenty. He will be cancelling his business account first thing Monday morning. He has already decided to go back to his previous supplier, as Staples seems to leave a great deal to be desired on many levels.

This my Christmas story and it all came true because of the help (Santa's Helpers) I received. I started out at the Staples in Riverhead, NY with a 1945 Black & White photo of my husbands Dad that I wanted to enlarge. It was my gift to my husband.The Riverhead store said they would call me when it was ready. I left and went holiday shopping. We left for Florida two days later completely forgetting about picking up the photo. When I arrived in Florida I immeadiately called the Riverhead manager Bob, at Staples he told me he could e-mail the photo to a Staples in Miami nearest to me. I gave him the address 2121 Biscayne Blvd and he did his job. I went to the Staples in Miami at the above address and met Ricky( another Santa's Helper) in the print department. Yes, he had the e-mail and he told me that there was a special where the print could go on a laminated board. All I can say is WOW! Now that was easy!

Worse then poor. I sent an email to customer care on December 3, 2011 and got a return email saying they would do their best to respond in 24 hours. It is now Dec. 17, 2011 and I have not heard from anyone. I sent a letter to Ronald L. Sargent(the big boss) on Dec. 10, 2011. As of today (Dec. 17th) I have heard nothing. I am not surprised. Their customer service is horrible and the home office employees lie to you.

I took some photos to be printed into my local Staples store.(Sonoma Calif. They could not print one of the files due to file size. The other file they downloaded to a disc. 3 days earlier disappeared. I said,"How did it disappear"? The girl said,"we are having trouble with our e-mail". I said, "you downloaded from a disc I brought in". She said, "POOP HAPPENS" Not at all sympathetic to my plight, No empathy, just an attitude that poop happens, Oh well. My husband was as shocked as I was. He said, "you need some training in customer relations." Her attitude was still flip, not an apology for the inconvenience or the lost file. I told her I was appalled at her attitude. She paid no attention. Another clerk came over and proceeded to give me my money back. I said, "are you her supervisor"? She said "yes" I said don't you think you should be talking to her about her attitude". The supervisor said, "I will". She said, "I don't think she meant it that way". I said, "how else can you interpret POOP HAPPENS? How do you interpret a flip attitude". She said what she said she is responsible, she acted the way she acted. There is no excuse for that kind of attitude, and I doubt that Staples, if they knew it was going on, would permit it any longer. However, I will not do business with Staples in Sonoma again. People trained in customer relations should be acting as Supervisors and Managers Not someone with no experience. People are tired of the corporate attitude. Staples, please wake up. Invest in training your people. Your business depends on it. One very disappointed customer.

Dear Sir, I've been experiencing a product quality problem. It's an ongoing problem at this point. Staples has answered the issue before but right now I'm stuck without a product. Its a HP 61XL cartridge both black and color. They both fail well below the number specified. I hope this reaches someone in the chain that will respond. I was given coupons in the past and would hope they would do this again. Thank you, Mitchell 845-757-2212 gen5bass@yahoo.com # 3188273720

I'm writing to express my disappointment at your misleading ad that ends 12/10/11 where it features $50 instant rebate on a recycled printer when you buy a new one. We took our old printer to Staples in Washinigton, PA and selected a new Epson printer and a cart load of other items. The clerk could not get the rebate to process and then upon closer inspection realized the deal only applied to two of the printers on the page. He agreed it was very misleading and said he was going to contact you also. Shame on you! We did not purchase one thing and will not buy from a company that tricks people into going into the store with misleading ads like this. We had even joined the printer cartridge recycle club and intended to do all of our shopping for office supplies there. What a disappointment! Debra Husarchik 201 Linton Rd. Fredericktown, PA 15333

Hello Sir/Madam, I'm sorry to disturb you here. As I cann`t find Staples purchasing department`s email, so i leave a message here. We are a specialize paper stationery manufacture in Ningbo,China. We have been producing your products but through cooperating with some exporting company in Ningbo. Now we hope to establish business relationship derectly with the Staples. We can accept your Factory inspection policy. Could you help me pass the information to your purchasing department?or could you tell me the Purchasing E--mail Address? Regards&Thanks Cherry Email:chinacherryfu@gmail.com skype:cherryfu77 Msn:cherryfu777@hotmail.com Mobile:+86-15957486246 www.ningboprint.com

Staples donates to Planned Parenthood a.k.a. Banned Parenthood or Planned Barrenhood. My clan will no longer shop at this disgrace of a store. Planned Parenthood only offers abortion, it does not help Women who wish to carry their child to term. It makes them feel they have only one choice: abortion which is the leading cause of death in America. If the only choice is abortion then you are not pro-choice or pro-Women. There are millions of families who would love to adopt your beautiful child if you are unable to take care of him or her. Adoption; choose the loving option. (Abortion was founded by a person whe wished to wipe out the African-American, Haitian-American ect. race.)

I would like to praise Travis, a young man that helped my husband and me to find the right lateral files for our home office. When the item was not available in the store, he came back IMMEDIATELY to let us know what he had found (in another store the sales person just walked away and never got back to us, we had waited over 15 minutes...then walked out. He found the item we needed on the Staples website. He offered to place the order, but did not pressure us, which would have caused us to walk out immediately (we had that problem in another store of another company). We did place the order that day - and the files were delivered exactly on the day we were told it would be - the Tuesday before Thanksgiving! Good job, Staples, hiring Travis and also the gentleman who delivered the files. Jeanette Panchula Vacaville, CA

I purchased an H.P. computer from Staples of Findlay, OH. on 10/26/2011. On Nov. 6, 2011 I was finally able to find the time to set it up and use it for the first time (registering it with H.P. on that date). On 11/21 the computer stopped working. My husband returned to Staples of FINDLAY, OH and was told they would not do anything for us since I did not purchase their "protction plan". He was told to leave the store and call H.P. He was also told they have no responsiblity to the customer since it was purchased more then 14 days ago and, again, I had not purchased their protection plan. They showed that they do not value cutomer service AT ALL and don't care they they have lost a business customer for life - as well as anyone we associate with. H.P. is sending someone to our home - waving the service all fee since this is such a new computer - and will try to fix it at our home office. We will be returning Staples "rewards" card as well as never going there in the future. Thanks for opening our eyes to why we should buy from Best Buy which is a block away.

I have been using the Staples online ordering system for 3 years... They ALWAYS delivered by noon each day to my building. Last Wednesday as I was taking a client to lunch, I saw the truck in my lot at noon and it reminded me to place my order. So, I did! On Thursday I waited until 1pm and then began calling customer service. I spent an hour speaking to Natasha in customer service, Rich the warehouse manager, and his boss, Paul.. I left my office and spent another hour talking to each of them too. I was finally promised a delivery of Monday 9-2pm, but that they would try to be there as close to 9 as possible.. NOW 4 DAYS AFTER I PLACED MY ORDER. And Natasha emailed me that they were coming as close to 9am as possible.... It is already 10:20am an no delivery... they THINK it will be between 11:30-12:30 now..... WHAT THE HELL HAPPENED TO STAPLES? THEY BECAME THE ONLY CHOICE FOR MANY IN MY AREA TO SHOP AND NOW THEY DO NOT HAVE TO SUPPLY ANY SORT OF CUSTOMER SERVICE. OH, AND THE BEST... RICH, THE WAREHOUSE MANAGER IN HARTFORD CT.... HE TELLS ME THAT I WOULD HAVE TO HAVE A SPECIAL DELIVERY CONTRACT WITH THEM TO GET A DELIVERY TIME....THAT IS WHAT THEY DO NOW.. CATER TO THE BIG COMPANIES AND TO HELL WITH THE SMALL BUSINESS OWNERS! I am very disappointed with Staples and hope to find another company that understands how small businesses work (NOT always 9-5 and NOT always all day everyday in their office)!

The Staples store on National Blvd in W Los Angeles is huge, empty of customers and staff - it is pathetic and should be closed or, if possible brought up to speed. No wonder you stock holders are pissed.

I WORKED FOR STAPLES AND I KNOW THE PROBLEMS, BEING INSIDE THE WAREHOUSE I SEE A LOT OF PROBLEMS, NO 1 IS FOR YOU CUSTOMERS, OR POTENTIAL HIRES, WHEN YOU FILL OUT CREDIT APPS OR JOB APPS, DO NOT PUT YOUR SS NO, I HAVE SEEN A FEW APPS IN THE RECYCLE BOXES AND I CAN TELL YOU CUSTOMERS THAT STAPLES DOES NOT SHRED THESE IMPORTANT DOCUMENTS, THEY CAN FALL INTO THE WRONG HANDS, EITHER AT THE WRHSE OR THE RECY CENTER, ALSO WHEN PROMOTING EMPLOYEES THEY PROMOTE THE KISS ASSERS, NOT THE KNOWLEDGEABLE PEOPLE, BUT THE ONES WHO FREQUENT BARS TOGETHER.

October 30, 2011 CC#:5155990083566079 To whom it may concern: On October 20, 2011, I took my Compac Presario PC to Staples. Since I had bought it there, along with many other items in the past, I thought the Easy Tech would help me by fixing my PC. I was having trouble booting it. Sometimes it would work, sometimes not, sometimes it would “scream” at turn on. Also it was very slow and would freeze up a lot. I knew it didn’t have a virus in it, but it needed clean up that I don’t do. I was asked if I wanted a diagnosis and tune up on it. I said yes, knowing that meant that all unwanted “cookie” and temporary files, and the registry would be optimized. I was there when it was booted, and the dust was blown out of it. I have no knowledge if they did anything else to it at all. On Saturday, Oct. 22, I was called and told it was ready to pick up. The tech who called said it needed more memory and a new antivirus program but was otherwise ready to go. I went in Sunday the 23rd after church and picked it up. When I set it up later that evening I didn’t turn it on, just reconnected the wires. Monday afternoon I finally got on it and saw that other than booting up well, it was still slow and freezing all the time. I wasn’t sure what to do then, so I left it to think about it for a while. On Wednesday evening I finally figured out that nothing had been done where the “temp files” were at and also “cookies” were still in there. Thursday morning I called Mozilla Firefox, my internet browser. A man named Joe Kimball from Mozilla Stopzilla came on line remotely and showed me all the files that should have been removed before I was called on Saturday. I was astonished at the amount that hadn’t been removed. He referred to Mozilla’s Stopzilla tech, Nigel came on remote and proceeded to clean my PC the way it was supposed to have been done at Staples. I sat and watched as he did it. I bought the Stopzilla Smartsupport at that time. You can see I charged it to my Orchard card. They told me I should request my money back from Staples and they would give me whatever support I needed in order to do that. I am not sure just what that includes but they did say call them if I need proof. Which I will be hopefully be including in this letter package. I went into Staples on Friday, the Asst Manager Randy (?) said he saw on his papers that they had done a clean up and if there was a problem I should of brought it in there again. I told him once burned I didn’t want to be burned again. He said he would forward my complaint on to the headquarters. He argued with me about what was done. As I told him, if it had been working the way it should have been I wouldn’t have called Mozilla. They fixed it, in fact they pointed out to me all of the “stuff” that was still on my PC before Saturday the 22nd, when they called me, that was on there that they hadn’t removed. They did all of this remotely while I watched. My PC is working perfectly now, so that tells me I shouldn’t have to pay twice for something that they didn’t do the first time. You can see where on my statement that I paid Mozilla Smartsupport for their work on my PC. Therefore I want the bill from Staples removed from my credit card account. Sharon Livingston

I bought an HP all in one at your Houston store on Almeda Rd with the extended warranty. When it went bad I contacted the warranty service and after a lot of phone time they promised to replace it within two weeks. 4 weeks later no word so I called them. Turns out the serial number is wrong??? It is right there on the machine but it is wrong?? I called HP and they say it is just fine but the warranty company did not do the diagnosis correctly and they want to have some more of what I have been thought already. I bought a new Brother machine from OfficeDepot. Solved my problem. You and HP are both fired though. Congratulations. You are well on your way to being the new CircuitCity.

Went to Staples in Riverside, Ca, to purchase a Day Runner calendar for 2012. FThere were a stack of them with a sign indicating a price of four dollars and change. When I got to the check out I was told the 15 page calendar was thirty-one dollars and change. I put it back on the shelf. Went home and brought up a site on internet. Same product, same item number, was all of four dollars and change. With shipping it came to ten dollars. Want to get screwed, go to Staples.

I am a staples employee at a warehouse.Not only do they treat there customers unfairly but they also treat their employees poorly.If any customer would see how their potential purchase is treated in our warehouse, they would not shop at Staples. I work in the Terre Haute Indiana warehouse, management does not care about the employees we are treated like SLAVES! Management doesn't care about the people that does the actual work, we are mandatoried at a moments notice, if jobs were not so hard to find I would find a different job.

I would like to commend Staples' employee Carlene from the Huntington Station, NY store. She is always the one I hear other workers call on for help. I see her as she runs through the store offering help or advice, and with a smile! She is patient and dependable. When I see her I have a feeling of confidence. I hope the corporate office reads these and appreciates the workers who are on the front line. I plan to call and tell them as much and to ask that a note be placed in Carlene's file. She is a great asset to both the Huntington Station store and to Staples. Thank you!