Staples Corporate Office & Headquarters

I don't know if I'm complaining to the right office, I bought a phone system from a local store, Elmira, NY.It stop working and because I didn't set it up in nov. 25th waited till I wasn't so busy in jan. The return time of two weeks are up. They can not take it back. All I want is to buy a better phone system,take the one I have put it toward the new one. It was only 69.66. Thank you for any help you can give.

Loved the store when it started but it seems to me that through the many years I have been shopping there, they have gradually gravitated toward less quality brands and less of a selection. Too much junk to wade through to find something of quality. Shopped in the Wilton Ct, later Norwalk stores, and last couple years in Kingston NY. Seems they go downhill a little with each passing year.

Copy services at the Seekonk MA store screwed up my job (the came with specific instructions that were disregarded...) and then gave me a hard time about it. They destroyed the original, and then wanted to keep it. I demanded it back -- it BELONGS to me! Although they gave me a refund, I missed my deadline and they created a lot of extra work for me -- and they were not customer friendly or accomodating. They offered one solution that was not a workable solution (reprinting from the destroyed original). Really? Then when I said I could bring in a new original early Monday morning, they refused to put me at the top of the queue to get it done in time. "We have orders coming in online. You would have to wait until they were done." Seriously? Even though this was YOUR screw up?? Is this how you run a business? Staples --never again, never again.... and I am sharing this wil ALL of my business associates.

Well I don't know where to start, their are a bunch of crooks!!!! works at staples,back in November 2011 I when to staples to drop off a package going back to t-mobile,at a staples store # 142 thats in valley stream new York, I had left the country for my vocation when I came back to the states I call t-mobile to find out how much was my bill, they told me my bill was $ 508.78 cents so I ask them for what, they said because they never receive the defective phone, so I call ups about the matter ups said that the phone never made it on to their truck, so I had to go back to the staple store where I original drop off the phone and they give me the run around, I spoke to the manager by the name of frank,which is a "ASS HOLE" he told me he was going to view the cameras to see who took the package,it's been a month since the incident accur and I still didn't get back a reply, I call corporate they also gave me the run around,so if someone know what can I do to get this resolved, please leave a comment.

Forest Hills, NY store....WHAT A BUNCH OF LIARS.....went into this store on Dec 2010 to purchase a new laptop. After waiting 30 min to get some help from a "sales rep" to get my laptop down from a high shelf, and waiting on a 15 min line to make the purchase i was finally ready to pay. At the cashier, the employee informed me that i could purchase a 2 Year "NO HASSLE" warranty for an extra $149.99- He clearly stated that if anything went wrong with my laptop, whether it dropped on the floor, poured water on it, or if it just didnt boot up any more which is my case i could bring the unit back into the store and recieve a Brand new one of equal value at NO CHARGE to me.... Low and behold 13 months later My laptop has officially died. Problems include a failed battery, 2 of the USB ports are no longer working, and Hard drive failure to name a few... After stayibg on the phone with microsoft for 2 hours trying to troubleshoot the issues, they came to a conclusion that this laptop had some major issues and would need to be replaced. So, yesterday i went back to the same store, explained my issue to the employee, which couldnt understand anything, so he called a manager for me. The manager claims that the warranty i purchased only allows for repair. I told him thats not what i was told and i would never spend $150 to repair a laptop there is no point. Today you can purchase a brand new one for about $400 and thats the only way financially it makes sense. I told him what the employee told me when i purchased it, and he just dismissed me i had to follow this "Manager" named Vick Veerman around the store to plead my case to him, but he wanted no part of it. The only thing this guy should be managing is the restroom, he is not qualified by any means. I have been shopping at staples for all my business needs for over 10 years now, and believe me yesterday will be my last time stepping foot into any of your stores. I have contacted my Attorney general about this matter, and i hope Staples has some sense to better train there employees

Something is rotten with the management at Staples. Purchased a laptop through the website. I had it shipped to the store that's closet to me, then everything else went to hell. The manager and the assistant manager at Staples store #0114 9055 Artesia Blvd., Bellflower, CA were extremely rude and unprofessional. I will never set foot in a Staples store again. I spent $604.00 and got treated like ****!

I wrote a letter a few days ago...but I am not sure that it reached the corporate quaters. My name is Elisabeth Demongeot, president of the San Luis Obispo Folk Music Society 'SLOfolks' and I do business with your Staples in the Madonna Shopping Center, in San Luis Obispo, CA. The manager there is Trish Carr and the young man who does the printing for our posters and flyers is Jared Topham. Your manager has always been extremely helpful, pleasant and I can tell that everyone there likes her as much as I do. It is because of those wonderful employees that I continue to do business strictly with Staples. I find that Staples has been very helpful with coupons and discounts. We are a non-profit organization...I personally run it and work six hours a day as a volunteer. I appreciate having such good people to deal with and dealing with a business that is willing to help organizations like ours. My best, Elisabeth Demongeot www.SLOfolks.org slofolksmusic@sbcglobal.net

On Tue, Jan 24, 2012 at 5:41 PM, afiroz centrum <afiroz@centrumservicesinc.com> wrote: Hi I have been doing business with Staples since 2001. For most of my business needs, myself and my staff are always advised to purchase from Staples as the first choice. The only reason is the TRUST AND EXPERIENCE I have personally experienced at various Staple outlets, aside from the excellent customer service and guarantees. All the above mentioned facts turned upside down with my purchase experience few minutes back at Aurora 14800 Yonge St, Aurora, ON. Ph# 905-713-0367 I was there to pick up 3 Fujitsu S1500 Snap Scan units. I remembered what one of the senior associates of Staples mentioned to me in the past, that Staples do price matching-5% discount. Since I wanted 3 units and since I had another IT vendor willing to sell it to me for $469.00; I asked the sales rep "Chriss" who was busy with his laptop. Honestly, my intention was not to irritate him. I thought I could ask him and do the price match. He discouraged me initially since the business cash flow does not affect him (may be) but when convinced, he went to call the Manger 'SUE'. She looked at the site and Staples could sell it to me for $469.00 as shown in the site + shipping charges. I asked if I am taking it from the location why do you charge shipping? She immediately told in front of all the people (We are into medical business & business consulting and a lot of those people standing there were known to me directly) heard that (We have one of our offices in Aurora) that "I have the right to refuse selling another unit to you and for your kind information that is my decision. Chriss backed her saying "is it clear". I walked off with one unit instead of 3, insulted from staples with whom I went to do business. I need an answer from your end or would assume that it is Staples Canada's Corporate policy. Thanks very much. -- A. Firoz B. Eng, M.Eng, MBA President and CEO, Centrum Services Inc. Phone: 905.853.8525 Fax: 905.853.8530 Email: afiroz@centrumservicesinc.com www.centrumservicesinc.com

Check your store in Burian, WA. They may need a new General Manager and Assistance Manager. The don't seem to know how to Managed. The people they employed never seem to stay but a short time. Those that are good worker always seem to have their hours cut so they can't make a living. You really should check their turn over of employees. Something is wrong and should be look into. Concern Customer.

I too called about recieving my $30.00 rebate check for the purchase of a bundled software package. I too was told the checks in the mail - and get this - in the form of a postcard NO ENVELOPE. I ask the customer service rep what the heck are they thinking sending checks like this, and he stated to save money. Is this the new way of them saying "The checks in the mail...to bad the postal service lost it."? I am filig a complaint with my state Attorney General it I don't see that check soon, and I suggest everyone else make noise too. I do not believe for a minute they intended on honoring these claims and it is time to stop this non sence!

Staple's promotions are pure slime, designed to get you in the door. The same for their Rewards program promoting unnecessary product. We received coupons in the mail for $10 off HP ink for orders of $50+ and $20 off any HP toner order of $50+. Turns out there are no HP toners costing $150. I paid $139 for my a 96A cartridge, which is one of the most expensive toners on the shelf. The coupon was not honored. I then asked if they would honor the $10 coupon. Sorry, that's for "ink." Please be advised, there is a difference between "ink" and "toner." And guess what, you have to use the coupons before 1-22-12. This promotion is not for people.

On December 23 i purchased 1 set of Skullcandy JIB Ear Buds. This item come with 100% back in rewards. I used a $ 4.00 dollar coupon which reduced my totla spent for the quarter less than $ 10.00 dollars and guess what this means NO 100 percent back in rewards becasue they reduced the amount by the $ 4.00 ink purcashe rebate. WHAT A RIP OFF!

I bought a book shelf"missing parts"now I get the run around.I call the Massachusetts office and no one picks up the phone?The store where I baught it tells me to come in and exchage it,I get to the store and they dont have it,after I called 1st and they said they had it?? what a bunch of idiots..I work for Honda.If I did that I would be fired very quickly....I will never buy anything again from Staples!!!!

Your ad in the San Diego Union Tribune for the weeks of 1/7 and 1/15 indicated that Kapersky Online 1PC software was $59.99 - $9.99 at time of purchase with a $50 easy rebate in the form of a pre-paid VISA card. I have been to 4 of your stores in San Diego County none of which have the software in the store despite the fact that personnel at the stores looked up the software in your in-store computer inventory and said that the software should be in your stores. I chalked the first two stores to shopping later in the week. However, when the ad ran again, I shopped right away. The store visited are El Cajon, Lemon Grove, Kearny Mesa and Solano Beach (which supposedly had 8 in stock). This smells of a bait and switch.

My husband buys a HP laptop in June, 2011 that has a $50 rebate. The rebate says to submit it through Staples Easy Rebates program, we complete and on July 2, 2011, we get a email from Staples saying we received your rebate and will begin processing it shortly. Today January 9, 2012, I called Staples as we still have not received a check. They tell me that it is a HP rebate to call them. I call HP, they have no record of this. I call Staples back and they tell me to resubmit, in essence it isn't their problem. Well, if I submitted everything as I was told to and it was through Staples and I received an email from Staples stating they have the information, why isn't this Staples problem? I am writing to their corporate office and I will NEVER buy another thing from this business.

I bought my Dell from Staples 10/10 I spent a small fortune getting everthing I needed to go with it and the the extra protection plan that the SELL you...well now my hard drive is out and when I took it to Staples they said the would have to send it out to see if it could be fixed and it will take about 2 weeks because of the holiday..This was Dec 6th..well it is now Jan 8th and I still do not have my computer back...what gives..when I called they said it came back and they had to resend it back because it still was not working...I want a new computer or new parts not refurbished parts Thats not why I bought an expensive extended warranty...and when I called Staples the do not even care ..they said there is nothing they can do about how long it is taking!!!

Finance bought me a 25 dollar amazon card for my kindle. Lady at desk didn't know what she was doing and said card was activated. Tryed using my card and it wont go through. Took card back and after trying to resolve problem for an hour, they cant do anything! They gave me store credit for a store I don't shop at and will never shop at. I cant even get another card with the store credit. Maybe you guys should hire people who know what they're doing!

Purchased an HP s-51020 desktop slimline. The company won't exchanged it under the liability terms of the manufacturer. The store no longer carries the model. The product key for microsoft office no longer is valid. I spent close to $650.00 at staples. I have my original receipt. The pc isn't even 7 months old, and the hard drive is going on this. I feel taken advantaged of by the sales rep, injust making a quick sale for comission, and not listening to what I was asking for. Now the store doesn't carry this model pc, and under staples.com it states if you're not 100% happy just return it! problem is I can't. very disappointed, the company won't take the time to honor manufactures or their own return policy. I didn't need the pc set up fee, set up with errors, - don't even think it has the hard drive capacity stated. -

This was quite simply a terrible experience. The manager of the Greenwich, New Jersey store refused to honor an in-store email discount coupon sent to us via email. He then summarily dismissed us and just walked away. He did not want to be bothered to fix the problem. I will be speaking to the Staples Corporation about him tomorrow. I want him to have plenty of corporate visibility.

Staples will not even honor to price match target. Because they were told that they will not price match target. Then staples better revised the price match slogan to "Find a Lower Price, then goodluck"