Staples Corporate Office & Headquarters

As I am typing this I have been put on hold 2 times now for 10 minutes...there is not such thing as customer service, this is why businesses goes out of business or they chase customers away...oh well no money out of my pocket. I have made the decision at this point to go to Radio Shack to purchase the 4 phones we need for our office. You call the corporate office...they act like they do not know what is going on...they know the problems at their Staples...you are on your own when you go into these types of places...oh, well no money lost to this company out of my pocket. WHEN any of you out there has to buy something, look on the BOX, if there is one, call the 800 number, if there is NO answer OR you get someone that does not speak clear english...or, or, or...I would strongly advice NOT to buy that item. IF you do get a live clear speaking human being, they will tell you anything, like SEARS to sell the item, especially if they are on commission...CALL a few local repair shops to see if there are any repair men that will come to the house to repair the item, how long does it take to get the item...you had better ask the serviceman how much he charges to come out to the house, service call....believe me do your homework FIRST, it will save a lot of aggrevation and money.

YOU GUYS SUCK...I seriously hope somehow/someway you guys go out of business....

I have been a Staples business customer for over 15years. For the last 2 years I have been having troubles using my Staples Business charge card. It gets flagged and the clerk has to call in to the credit company who asks me to Staples during business hours to resolve. I live in Florida for six months and NH for 6 mo. They want a written letter stating my change of residency each time I migrate! Why can't they just eccept my card at any Staples Store with proper ID????? I am soooo tired of wasting time at the register and end up having to use my Personal Visa to pay! Therefore I do not get my rewards credits applied as well!!! Today I cut up my Staples card at the check out desk and said I will no longer need there services. Must be nice to be sooooo independant and not care about the customer. Office Depot, here I come!!!! I am sure they will appreciate my thousands of dollars spent.

Another horror story from the Staples store and the fixing of computers! 1. Firstly, I bring the computer to THEM and they want 40 bucks to "diagnose" the problem. I told them I had already done that and all they needed to do was order the correct fan and install it. 2. They then wanted me to supply them with all kinds of personal informnation from an email address to my home address and everything in between. Frankly, I was amazed they did not blatantly ask for a stool sample! 3. They then tried to charge me the 40 bucks! I balked and started to leave when the manager appeared and waived the 40 bucks. 4. A WEEk later, they call me and tell me they want me to come in, yet again, and give them money to purchase the part needed that is to be replaced! This was a small fan...40 bucks on the internet! I told them they could stick it in thier butt sideways and rotate, went and picked it up, took it to another local guy, who, ordered the part, fixed it, cleaned it up, ran all scans and security updtaes and downloads then called me two days later...all fixed! $60.00 dollars total! What kind of company, does NOT have the needed equipment and parts to provide service claims that they do? Think about this: If I go there once to give them the unit, give em forty bucks, leave, return to give them MORE money for parts, wait weeks, then have them cal me to come pick it up and once again, give them money which was estimated to be over 125 bucks! That is THREE (3) trips, three times to give them money and three times the driving! If your computer is broken, i urge you to go to the zoo, toss it to the monkeys and hope for the best as I believe you will get better and faster results from a pack of simians than staples!

I called Staples on 1130 South Canal Street in Chicago Illinois to inquire if they had a specific journal in stock. Vi the Store Manager stated yes we have four total in stock. I asked Vi to hold them until the next day. Upon arriving at the store the next day, only one specific red journal was on hold behind the counter. Vi was called to the front desk and he immediately started the conversation with a lie, "you stated you were coming in yesterday!" After correcting the lie, Christina another Store Manager came to the front of the store and began assisting Vi. About five minutes later both Store Managers returned to the front with 3 DIFFERENT journals stating these are the ones you asked us to hold. I left the store immediately as I was about to scream. The one journal behind the front desk was the correct requested journal because I had provided Vi with the serial number when I called, he in turn gave me the stock number so I could call other stores. The 3 additional journals they brought to the front of the store were totally different. Neither store managers apologized for the wasted time and trip to the store, the continuous lies stated or they poor customer service - and by the way I needed those specific journals that evening. Upon returning to work I called the Corporate Office, a nice staff person from the President's office assisted me. BUT his assistance consisted of him going through the database and telling me what stores had the journals, so I can drive around and pick them up myself - I stated I needed these journals tonight by 6pm and that I work. The staff person stated he would forward my complaint the to the District Manager, but never did the store managers nor Corporate request my name, so someone could follow up with me and apologize or offer to perhaps ship these journals to me asap. I calmed down and called the store back to express my huge customer service concern with them, I spoke to Christina. Christina could only offer me I'm sorry! In 2012 with so many competitors, I'm sorry is appropriate. AND again Christina never asked for my number so she could provide additional assistance or did she offer to locate the journals and have them shipped to me - I still have to go out and find these journals on my own. I'm assuming Staples doesn't want or need the sale - after all we are in need of 20 of these journals. So everyone I know, all the schools I work with, hospitals, organizations, and my FB page will be notified Staples is not the place to shop, especially the one on 1130 South Canal Street in Chicago Illinois - EVER!

On September 12, 2011, I took in my Gateway laptop computer into the Staples store in Berkeley, California, to be repaired. I got an estimate for the repair for $403.00 and On October 22, 2011, I left the laptop there to be repaired and paid the $403 with my credit cart. I picked up the laptop on October 31, 2011, and brought it home, but noticed that it was not working, so I took it back in on or about November 5, 2011. About two weeks later, I picked it up after receiving a call from the store that the computer was fixed and ready to be picked up. On November 26, 2011, I took the computer back in because it was still not working. I left the computer there for two days and picked it up on or November 27, 2011, and was told that it had been fixed and everything was working fine according to the tests. When I asked the person to turn on the computer and demonstrate to me that the computer was actually working and that I did not want to make another trip to the store, he attempted to turn on the computer but it was not operational. He told me that his \\\'expert\\\' was not in and that I would have to bring the computer back the following week. I took the computer home and brought it back on December 9, 2011, and I was told that they would have to ship it off site to be repaired and that the repair would take about two weeks. On December 23, 2011, I received a call from Staples telling me the computer had been fixed and returned and ready to be picked up. I picked up the computer on December 23, 2011. I took it home and on December 24, 2011, the computer stopped working. Because it was Christmas Eve, the store had closed early and would be closed for Christmas day the following day. I called the store on December 26, 12/26, 12/27 and 12/28, to see what remedies are available, and was placed on hold for 10-15 minutes and then disconnected. I emailed the store on December 30, 2011 and December 31, 2011, to have a store manager contact me, as this type of 'customer service' is unacceptable and never hear back. I've contacted the store telephonically and via email to no avail, I am out of $403 and left with a laptop that does not work and is now just a very expensive paperweight. I have taken the computer to Office Depot, and they diagnosed the problem and will fix it for $299.

I Went to the Staples on Clark Street in Chicago to return a defective Kindle. I have my receipt which was unclear to the manager and he accused me of buying two Kindles. I tried to correct him and he insisted that I had bought two. He told me he would verify this on the security camera. He went into the back of the store telling me he had looked at the security camera and saw that I had indeed bought two. I asked him if I could see the security camera and he said customers were not permitted to view it. I then checked my receipt which actually printed out two Kindles, but I had only been charged for one. Therefore the manager was lying and was very rude as well.

Staples of Alpena Mi. horrible ask for a custom gaming pc and they sold us a piece of crap then said it was drivers and a bunch of other bs not even close to what we asked for now were stuck with it buyers beware alpena mi dont get a custom pc from this store theyll make u completly something else then what u asked for so if u plan on stopping in remember to grab a extra 100 dollars to give the door man to stand in there store because thats basically what we were doing after bringing the piece of shit in and in again thanks again for the screwing

I purchased a laptop with a $50 rebate offer on 3/10/2012 at Staples in Macon, GA. I have been trying to get the rebate submitted since that purchase date. I have been on two chat lines with Staples agents and they are scripted in saying almost the identical thing...."our system shows that this rebate offer is being handle by another department. Please call 1-866-6689861 and they will be more than happly to assist you with your rebate." When that number is called, I am told that rebate offer does not apply to their rebate offers and I need to call the manufacturer and the manuafacturer says that I need to call Staples. I took the matter to the Staple store and was treated with indifference by the manager. The manager was not happy but did call staples easyrebate and they gave him a wrong number to give to me and I came home and call the number and the same run-around started all over again. Is this rebate offer a scam? I will be contacting the corportate number by phone and hopefully I will be able to talk with a live person with some customer service skills. This rebate offer will expire on 4/24/12 and I have been trying to process it sine 3/10/12. I do not know how many others are experiencing this problem but I feel that it is all intentional to get the customer frustrated and give up....thus the rebate does not get paid and the company wins.

My wife and I came to So. CA to attend to her mother's funeral. I had brought my lap top with me, but not a printer. After laying out the copy for the funeral service, I took a photo and thumb drive with my files on it to Staples store #0113 on Valley Blvd in Alhambra, CA. The order was unique in that we had to scan a photo, and then create a half-sheet insert that when folded creates four panels of 4-1/4" by 5-1/2" each. A very charming (and talented) Associate named Elizabeth Diep helped us. I cannot sing her praises enough. She was stumped at first as to how to do the order, but she stayed with it for over 2 hours, and created a thing of beauty for us. We were elated with the results. Elizabeth is very sharp and very accommodating. If she were my employee, giving that kind of service to a customer, I would give her a raise. Truly, Staples has always treated me well, but Elizabeth took customer service to a new high. She is an asset to the corporation. Thank you so much. Elizabeth Diep is a winner. Kent Tipton, Sonora, CA

Staples had a sale - purchase 2 cases if copy paper @ 49.99 and get a rebate of 49.99. Our company purchased the two cases of paper. We filed the rebate on line somehow it never was entered. After about two months and we did not get our rebate will called their rebate center and an agent told us that she would take care of getting us our rebate; our company never received the rebate. I recently sent them my original store receipts for the rebate and not having heard from them I called the rebate office. I was told that because the rebate was not sent in on time that they would not honor the rebate. Our company purchases hundreds of dollars a year of office products from Staples. If our employees purchase an item from Staples we reimburse them. This is the 2nd time we did not get a rebate that we earned from Staples. OUR COMPANY WILL NEVER PURCHASE ANOTHER ITEM FROM STAPLES AND ALL DEPARTMENTS WILL BE NOTIFIED THAT THEY ARE NOT TO MAKE ANY MORE PURCHASES FROM STAPLES. I am the purchasing manager I will never use Staples for our office supplies again. NEVER !!!!!!!!!!

I went into Staples on Highland Avenue, Needham, MA to have some business cards made. The first day I went in I handed the customer service representative a flash drive with my images on it. He sticks it in the computer and then puts up a screen with about a hundred different samples on it. Then he walked away. I stood there for a while, trying to figure out what to do, and then called out to him. There aren't any that fit the style I want. He came over with a lame excuse. I asked him an approximate cost for 500 cards. He said he didn't know and the turn around was about a week. I played around with some of the samples, trying to place my images but couldn't do it. He didn't have a clue how to help me. I asked where the woman was who usually does my printing and he said he didn't know who she was. I left empty handed. I went back the next day, hoping the woman would be there but no such luck. They only had one person on the print counter and he couldn't help me because he was too busy. He said he didn't know how to do business cards anyway so it wouldn't have mattered. I asked if there was someone else who could help me and he brings over an assistant manager who said she didn't know anything about the print department. I said that the employees weren't very helpful. She said I'd have to come back another time and that's when I had my melt down. I complained that the staff didn't care about customers. She told me to leave, I did, and went elsewhere to a Minuteman printer. I got my business cards the way I wanted them and in a turn around time of 36 hours. Staples has become to big to care about anybody. The salespeople aren't helpful and are only interested in selling computers but can't tell you anything about them.

I would give them 0 stars - negative if I could - at their Park Terrace store in Columbia, SC 29212. I am 87 years old and by state law here in SC I am entitled to receive a 1% tax break on sales tax on items taxed. I was checking out at the Park Terrace Staples today, March 7, 2012, (commonly referred to as the Harbison Staples due to their location to that major shopping area)and was refused this benefit. The young clerk did not know about the tax law and said he would call the manager. A young woman appeared - large disposable cup with a straw in it in her hand - and told me and my daughter, who was accompanying me, that, "Staples does not do that." I replied, " It is the law", and she said "I can't do it." Her manner was curt and almost surly. I put my check book in my purse and, leaving my item in the cart, promptly left the store. We contacted another Staples on Devine Street in downtown Columbia, SC. The very nice manager there said they do honor the state law. She apologized profusely for the Park Terrace manager's behavior. Soooooooo - we contacted the Governor's office as the law suggests we do in such cases and are now awaiting the tax department's reply. The law is the law. If you do not know how to do something - admit it, but do NOT say Staples does not do that when is means Staples would be breaking the law.

I only wish that we could give negative numbers because even giving them a one is being generous. I went in to buy computer software and was told all software is on the back wall area. No assistance offered. I left went to another computer store in the area and bought the software I needed plus an additional $1500 worth of other computer related items.

no has anything good to say about staples,as i read reviews of others experiences it is evident that staples waste the time and resources of thier customers both public as well as medical buisineses and whomever else they can lure with false promises, lies about delivery policies and often using the bait and switch tactic to get you to go to a staples branch near by. this isn't the correct way to treat the public.thank you everybody or speaking up! it sounds like an unethical way to run a buissness especially when you consider the amuont of money involved to purchase products from them. it would seem you cannot trust in the integrity of staples or anyone whe works for staples. in a way i feel sorry for a buisness that has to stoop to such low tactics to keep afloat.actions speak louder than words and so far there are more nay sayers than yea.

I went to two different Staples store, 14th Street NW DC 20009 and East West Highway, Hyattsville MD and in both places I wanted to purchase a office chair in both cases, the salemen did not want to help me. In the MD store, I picked a chair and ask that they put the chair together, the first thing the saleman says, "that takes to much time to put the chair together" I said I am paying for it and he went off to the back, I went up front to pay for the chair and he called up front and told them to tell me they were out of the chairs, yea right and I left. In the DC store the guy was willing to put it together but his supervisor said he could not then I said just forget it and give it to me in the box and again they are all of a sudden out of the chair, the supervisor had assumed if he brought it to me I would assist them to put it together! POOR CUSTOMER SERVICE!!! PITFUL!!!

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I HAVE A SUGGESTION IN REGARDS TO SALES FLYER IN LOCAL DAILY/SURNDAY ,HAS NOT BEEN CONSISTENT.YOUR COMPETITOR OFFICE DEPOT HAS BEEN MORE FREQUENT IN ADVERTISEMENT OF THERE COMPANY SALES CIRCULAR.IF NOT CONSTHOLDINGANTLY OUT THERE,YOU LOSE CONSUMERS RECOGNITION OF YOUR COMPANIES NAME. PEOPLE HAVE SHORT TIME MEMORIES AND THEREFORE YOU LOSE PATRONAGE TO ALL STORES,AS WELL AS SALES VOLUME.CONSUMERS ARE MORE HANDS ON,WHEN HOLDING A PHYSICAL FLYER WITH SALES.

Bought an H.P. computer in July 2011 was supposed to get back $50.00 rebate through Staples "easy rebates". I have been getting a run around since Oct. 2011. It is now Feb 2012 and no rebate. These people are dishonest and rude. They all need to lose their jobs. The management at Staples must be the worst (the fish stinks from the head down). I would love to see Staples go out of business. I will NEVER shop there again.

I bought a desk chair at the Lake Mary, Florida store this afternoon and was convinced to purchase the Staples Furniture Protection Plan.The booklet given to me said that I would have to register on-line. I tried accessing the site three times each time getting an error message. I tried calling the number listed in the booklet, but was a FAX line, although not listed as such. I tried calling the store manager. I was placed on HOLD twice. After calling for a third time, I asked the young lady who answered the phone for her name: She refused to give it. I asked for the name of the manager: Again she refused. Finally, a manager came to the phone. I had already spent twenty minutes trying to reach him and he was no help. I would be very careful about taking and of Staples service plans. I am returning to the store tomorrow to cancel the plan.