Staples Corporate Office & Headquarters

I agree with one of the reviews. if 0 stars were an option that's what you would get. They had a sale, if you purchased 5 dollars worth of in store product you could get 10, 2 paper folders for one penny each. My friend, a school teacher purchased 130 folders and received no discount. she spent 26 dollars. If this is Staples policy to cheat school teachers, I do hope they go out of business. If it were not for the fact she was given a gift card she would have gone else where. Only reason I'm posting this is because I had to listen to her complain for a half hour and she wouldn't write the review because she considers staples to be a lost cause.

i order a pci networking card and they wanted my name and social security number and my address and phone number and i had my id stole and no way i will not be useing staples every again they said they have been doing this for a long time that is a lie they did not do this 3 years ago they have lie to me for the last time they are crooks they do not know how to fix computers they have messed they up so HELL NO MORE STAPLES YOU ARE FIRED

I purchased the latest Netgear Router from these people. I opted to get the 1 year extended warranty because this router isn't cheap. After my purchase, the salesperson said that when I got home, I should go online and register the warranty. Well, I didn't, I waited a few days. And I'm still waiting. I don't know why the salesperson told me to register it right away. I have tried numerous times now and have received excuse after excuse for why I can't register it yet. I mean honestly, how long does it take a computer system to register data? Well, at Staples, it apparently takes weeks or a month! I think they use hamsters on a wheel to charge their electronics. I have spoke with about 4 different people and each one is less helpful than the next. Does anyone at Staples like their job or care at all? I think NOT! I will NEVER do business with Staples again! Please note: This was my FIRST and LAST purchase from you Staples!

Bought ipod for my grandson almost 2 years ago $299 plus $59 for replacement warrenty, Ipod stopped working, called warrenty dept, they sent me a Staples cash card to get a new ipod--problem-- they no longer sell ipods. Had to take money I had set aside for Grandsons school clothes and supplies to go to Target and replace the Ipod. Now I have a $299 Staples cash card (that I don't need) and no money to by school clothes and supplies and Manager said "sorry I can not do anything about it" I can't see me ever going to Staples again, even though I have always bought any supplies and electronics that I need ther, I will go to Office Depot.

I was shopping in the staples at 2003 Plank Road Fredericksburg, VA 22401. The store manager berates and humilated a yoiung man working in the phone dept selling mobile phones. She said he was crazy and called him names. I would not go back to that store for all the gold in Alaska. What gives her ( from Austrail or Ireland) the right to come here and talk to a human being like that. Staples, you need to fire this witch and hire someone with people skills. My twin sister and I will never go in there again. Not only that, neither will the people we talk to. I also intend to write a letter to our local newpaper about this woman. What a waste of space.... Anne McCord, Fredericksburg, VA 22407

If there was a 0 stars that is what I would use. Staples in Merrillville Indiana does not rate 1 star. Sales personnel, service techs and store manager Clifton are not helpful, constantly lie, pressure service contracts which are not any good. I purchased HP laptop 4-16-10 and by 8-21-10 left mouse key fell off. Constantly calling every several days looking for my computer. Staples or somebody had my laptop to 9-11-10. 1-20-12 left mouse key fell off again. Not only will I never purchase a HP product, I will never go to Staples. I wonder how much longer they can stay in business.

I am so disappointed with Staples. I purchased a warranty on my pencil sharpener. I purchased a 1 year warrenty. They are asking me to pay the shipping charges to return the sharpener. Buyers beware!

I just began working at a Staples. First off I was told that the computers had Adobe software, they only have Adobe Elements. coming from a graphic design background, I feel that they really need the Adobe software. I was told my first day in the print and copy center that the computers are slow, the area is way messy and unorganized, which leaves a new employ like myself, asking what I just got into. I also feel my training is lacking, I know the bare minimum of how to work two machines and that is going to be 99% of my job. I really feel the print and copy center needs a major overhaul on layout and organization. Also I've appeared at the store twice off duty to get some supplies for my in home business, just like when I was training on cash register the ink is piddled up a mile high by the people in tech. The store needs a better place to do the job of returning the ink to the floor and not store it where the workers are, it looks unprofessional. Also, at my store I see very few people on the floor, this creates another consent issue of customers, one asking the register people where things are or two they simply leave the store.

I took my PC to your PARK RIDGE, NJ store as my computer would not turn on. They charged me a $69.99 diagnostic charge and told me it would be applied to the repair and they would call me back to tell me what needed to be done. Joseph called 4 days later and told me my computer needed a new motherboard! It would have to be sent out to Philadelphia (they do not do in-house repairs!!)and that it would take approximately 10 business days and cost $299.00 less what I already paid total- $229.00. This was totally UNACCEPTABLE to me, as I needed my computer and they already had it for 4 days and now wanted it for another 10 days! So, I went and picked it up and brought it to another computer store. I explained what had happened and what the tech from Staples had said. The tech from this store had me buy a "Power Supply" and externally connected it to my computer. He pressed the power button and it immediately went on! They installed the part total charge $80 - $40 for the part and $40 labor!! It was repaired in 3 hours - not 10 days for a total of $80, not $300!! AMAZING, the Tech from Staples totally MISDIAGNOSED the problem and they will NOT refund $70 for their WRONG diagnosis. WHY?? Is this anyway to do business? DO NOT take your computer there or any Staples for repairs!!

A lot of you are dumb as hell. Staples best but all retail locations have thesame return policy for the most part. And it looks like you have years of good luck with the company and One bad thing happens and all of a sudden all hell breaks loose. I've worked it various retail locations over my many years and have seen both sides and typically things only seem bad because the customer is "entitled" to what ever. And for those of you complaining about staples or whoever not helping you because you didn't buy the extended protection. Its clearly around the stores x number of days for return policy. Staples didn't manufacture your HP machine HP did. That's why staples is extended and.the first year is from HP. Who by the way is easy to deal with if you don't start out yelling like the little child you clearly are. This was posted using my iPhone whose touch screen is mssed up. So excuse any error.

I used to think the world of Staples as they had a fine selection of office supplies. I bought a Hewlett Packard All In One from them and had a terrible time getting problems fixed as they would send me re-furbished machines under my warranty. The last one operated satisfactorily for some time but died on the vine one day recently. As I was covered by the warranty they said they would send out a gift certificate to obtain a replacement but it had to be from a Staples outlet. I waited and then called to determine the status of the certificate but it was sent to the wrong address as this is all accomplished by computer (Ugggg!) They said they would send another and ensure it was sent to the proper address this time but another two week wait was in store. I need it desperately and I told the last Rep that if they wanted to maintain good customer will they would ship me a comparable unit to my front door instead of all this running around. He stated that this was not company policy and hung up abruptly. Now I understand why the poor service. Mitt (The Rat) Romney had his fingers in the Staples operation at one point. That explains the poor service and usual rigid corporate policy. Think I'll start going to another office supply facility. Staples Sucks!

The reason Staples has so many problems in the stores is because their Chief Executive officer spends time running Mitt Rommey's election (he is helping to buy it) and not tending to his business at hand. Mitt Rommey is not capable of ever understanding either the middle class or the poor.....Staples supports this system by hiring people for a pittance and then expecting some positive results for employee loyalty......its not going to happen.

PINEHURST, NORTH CAROLINA--STAPLES--My 80 year-old mother bought a new computer from your store 1 year ago; has had problem after problem; sent the computer to Texas through your store; once it was repaired, a technician came and set it up for her. An hour after he left, her monitor would not start. She called and talked to Kyle, the technician who referred her to Chad, the general store manager who was VERY rude to her, told her he would have to talk to Kyle and give her a call back...that still has not happened,3 days later; My mother is extremely hard of hearing and relies on her computer as a major communications tool. My mother is a tiny little lady who does not believe in being rude. She was so very upset after her phone call with Chad, whom she stated "was on the verge of shouting at her", that she was trembling. He intimated her so badly that she is going to find someone else to fix her computer...How sad is that when Staples has taken her money, refused her assistance on a service that she just paid to have done. And SHAME, SHAME, SHAME on Chad for his ruthless, tactless attitude with a helpless old woman! That is despicable! Corporate Headquarters....you need to pay attention to your customer service...Let me say this to you "CIRCUIT CITY"! Awful! Awful, Awful!

June 9, 2012 Dear Staples, I am unhappy with the service at Staples for this reason: I had left my bag at Staples in Assembly Square Mall in April. Right after I shopped there I went to my car and then drove away. Next I drove to Everett Home Depot shopping area where i continued to shop at all the various stores there. It was a day of running errands. When I got home I put the bags in one area in my office, but was so busy with general work that I didn’t get to look at them for a couple days. When I finally did look my Staples bag was not there. Then I remembered that I never picked up the bag after paying leaving it on the counter where they push it to the very end. So, even though it was two days later, I called the store and they told me that the bag wasn’t there and probably the items were already put back on the shelf. So, in disbelief I went in to the store and talked to the manager on duty (I’m sorry I wish I had gotten his name) and told him the story. He told me the same thing that they put the items back if someone doesn’t claim them within two days. Now wait a minute. Did he really say that? I asked him again just in case I hadn’t heard him right and he said yes that is Staples policy. Is this really the truth? I was in a state of shock, so instead of shopping for more items, I had to leave. How can a store put people’s things back on the shelves after only two days? Not only that but now I am out$57.00. It is really confusing as to why the store just couldn’t have noticed what was in the bag and checked through the receipts to match it up. There they would have found my cc information and my name. With all those Staples plastic bonus cards we all carry around they could have easily found my contact information and as a store courtesy tried to locate me. At the very least keep the bag for a month. If it was my business that’s how I would run it. The worst part is I called Staples complaint department after this happened and the girl on the phone actually seemed to care. She told me someone would get in touch with me. Why would she say that to me making her and Staples look bad? I never received a call, a letter, an email; nothing. My only question to you is why do you want to treat your customers this way? Another complaint I have is the print on the receipts you give wear out immediately. Even though I made a copy of it in my copier right when I got home you can still barely read it. I end up having to make copies of all my receipts which is a hassle. Is this done on purpose? I really would appreciate my money $57.00 back or a store credit, and some kind of explanation. I hope you care enough to get back to me. Thank you. Sincerely, Karen

I called the Staples in Birmingham,Al about printing a Birthday banner for my grand daughter's birthday. I was told no problem they could print it and I would be charged the special price ($19.99) the ad online listed. I drove 50 miles one way this morning to get the banner first of all the woman working the the department was clueless, told me she would have to wait until the manager (Trey) of the department came in at 1:00 pm, this was at 9:00 They have huge printers sitting in the department and she tells me they can not print anything that big there she would have to ask Trey... So I drove fifty miles back home and waited for her to call... yeah right. I call Trey myself only to hear him say they were out of the material to print it on and it would not be in until after I needed it. Do you think he might have told me that when I talked to him on the phone the first time? Never have I done business with bigger losers.

STAY VERY FAR AWAY FROM THE "STAPLES STORE" IN PORT JEFFERSON, N.Y. in the Sears Shopping Center off of Route 347!!!...No employee there cares for the customer AT ALL!!!...All the employees there are very rude and very lazy, not desiring at all to help you...They just make private texts on their private cell phones, as you are trying to get their attention at the Customer Service counter, then they all have horrible attitudes like they are doing you a favor for assisting you, then they actually pick up a store phone call, while you are in the middle of explaining to them what you need done, then they tell you "We really don't make double-sided business cards anymore...We're not supposed to"...A very lazy and rude employee actually told me this tonight...Then when I asked for for a price of the job, she very reluctantly did so...As soon as she answered the store phone while I was DIRECTLY talking to her, face to face, and started to have a conversation with the caller, and then went to the computer to get this caller information, I HAD HAD IT!...I told this girl to immediately get off of the phone and give me my business card materials back...And I told her that NORMAL employees who respect themselves and their employer, in NO WAY act as she had just done, and I asked her who was the Store Manager, and she reluctantly said "Jack", which I later found out was actually "Jackie"...I then waited for Jackie, and advised her what had just transpired, and Jackie concurred that what she did was not right, and offered to make me these business cards for "No charge"...She then asked me for my name & telephone #, and I said,"Why do you need my telephone #?", and she responded, to call you tomorrow, when they are ready...I then told her there was NO ONE at the Customer Service Desk and this girl was JUST going to do the job right there as I waited, before I had to get my belongings back and go talk to the Manager...Jackie then said that this girl may have other jobs to do before mine, and I had to AGAIN, tell her, that this girl was JUST going to DO the job!...Since the Store Manager, Jackie, was not making any sense to me noq, I took my belongings and left the store...The time was about 6:30PM on this Wed. evening, June 6, 2012. Please all your NORMAL Human Beings that are still left in this crazy world, save yourself NEEDLESS aggravation & frustration, and DON'T EVEN THINK ABOUT spending your time, money and energy at this PARTICULAR PORT JEFFERSON STATION STAPLES store! I always go in there to use the Color Copy machine, which I advised Manager Jackie, that I spend large amounts of money on, making many color copies...This is what I did tonight, but after finishing all the copies, and leaving the store, I thought while I was in my car that since there is hardly anyone in the store, I would actually attempt to go back in and try to get more business cards made...I knew, deep down, this was most probably not going to be successful in some way, since the Customer Service Desk employees have ALWAYS messed things up in the PAST...And wouldn't you know?...They have done it again...I will NEVER AGAIN, even ATTEMPT to ask for thier assistance...They are all very unstable and highly immature young people who work there...They ALL simply take thier jobs FOR GRANTED...No one RESPECTS the customer, which simply tells me that they ALSO don't RESPECT themselves...SAD...SO VERY SAD!!!... I'm sure THIS STAPLES store will NOT be in business much longer...ALSO BEWARE...At this store, they are very good at listing a store item at one price, and then when you get down to the cash register with the item or items, it most of the time, rings up at a HIGHER PRICE...And they actually get away with this, until you tell them,... Then the cashier simply puts in the price you said you saw it listed at on the rack...It's clear CUSTOMER FRAUD!!!...I always get the disticnt feeling that the cashiers there, fully know about these CONSTANT store item indescrepencies, but simply have NO SAY IN THE MATTER.

Staples suck. Anything to do with Easy Tech was less than professional and they actually caused issues on my computer and blamed me. I was sold a laptop and software I did not need. The laptop was not set up correctly and the virus protection not installed. The tech lied to me and had my computer for over 7 days. It took 3 months to correct all the errors he made loading in my other computers files, etc. and half of what should have been done was not completed. Today i took it in to have them SHOW me how EASY it was they said to copy my cell phone chip files to the computer. The tech told me he did not know what number the month of September was because he did not learn his "numbers". Hello let's start with January being number 1? I asked if he was kidding and he said "I am having a brain FART!" I gave him a good look and I must say he looked loaded and disoriented. how professional is that? well that should have been a red flag because when i returned to get the computer all files in my cell phone were deleted and the information was not on my computer. This is the Staples on Carson St./605 Fwy, Long Beach, CA. The tech told me they did not deal with cell chips and to go to ATT for help and the manager concured! The young kid said he could not help me after he deleted my files instead of copying them????? I could not believe it! This was at 1pm. Then I went to ATT as the manager at Staples directed me to do and ATT said it was not their issue and to go back to STAPLES!!! I then went to the one at the traffic circle where they seem to be a little better. SAM was awesome. If i had not saved the files on my desk top when i got the lap top, all my memories of pictures, videos and voice notes would be gone. BUT this Staples charged me $70 to transfer back the files I SAVED months before and that the other Staples deleted! WHY should i have to pay for that and the software I was told I had to have and did not, when i first got the laptop. Also, the Staples CC charge for the laptop was interest free for 5 months. They charged me Interest and I could not get them to remove it for 3 months and so much stress I almost went postal on them all! Anyway, it was 8 PM!!!!!! Before I left the 2nd Staples. Who are they hiring to run this mess? I am calling headquarters tomorrow and informing them and demanding my money back for the $70 and $60 for the software they coned me into buying. STAY AWAY! I could go on and on with the lies they gave me and the manager covering the issues up and blamed me! I can name names but will do that for Corporate. Please do not trust EASY TECH with your computer to do anything include turn it on. they don't know where the start button is. Sick and SAD! i concur with all the 1 stars above, but like it was stated.... sad we have to give them that. I was looking for the NEGATIVE 10 to give them! NO STAPLES!!! I tell every one to stay away and am thinking of standing out front with a sign protesting, i am not kidding. they should be shut down. anyone report them to BBB? I am thinking to do that also. STAPLES has NO business being open with this poor service and overcharges and mismanagement. Are you hearing us Corporate!!!!!

I bought a Tablet from staples at Vienna Va. I specifically asked for camera since I travel a lot and I needed a camera and the technician repeatedly said that it has a camera which he showed me the button. I assumed that it has and I trusted him so I purchased it and when I went for my travel, I noticed that it has the front camera that you can only video conference but can't take pix. They lied to me and deceive me to purchase it but they won't exchange it for a better one with the better features even that I am offering to purchase the expensive one. I wasted my money and I was lied to and mistreated by the management and staff. I will never go to staple again and will tell all my friends and family to never go there. Staples has bad customer service and lie a lot. They are horrible.They are ripp off. I will report them to BBB and will hire an attorny. I wont sit back.

5/7 We received a print error, saying we were out of paper. We had paper in the try. We tried different paper, we unplugged printer, we turned off printer, we removed cartilage, we checked for a jam and we tried different paper. We could print with the single sheet paper tray. I called Staples Customer Service and spoke with Wes my Incident # is 23594197; if I have any question, I need to call Encompass at 800-881-3344 x 1121. 5/7 I called Encompass, will send a new printer in 10 business days. Warranty is only good for 90 days. I asked if they could rush it and I would pay for it, they told me to go to Staples and buy a new one and take it back when done. That Staples had a 14 day return policy. 5/11 We received printer and we tried to set it up and got a no waste toner error. We were tried turn off and on but same error. Spoke with Eric at staples customer service and was told to call encompass. Called Encompass and spoke with Kelly at Encompass. She tried to have us hold down the on and off switch, I tried to explain it was a toggle switch and she had us try it anyways, I realized she had no idea what she was talking about, we told her were would call back. Called Encompass back and spoke with Steve he told me that it happens all the time and he was sure the waste toner was bad. He had us to a lot of trouble shooting nothing worked. We installed it back in the old printer and it worked. I told him I found the part online and it was over $100 and I didn’t want to waste $100 on a machine that was only warrantied for 90 days. Steve told me to order part # WT200CL and it was only $15. He assured me that it would work. Something about the old waster toner was calibrated to the old machine. We hung up went on line and the part number he gave us was wrong and it was $33 not $15 and the correct part was over $100. Called Westlake Staples spoke with Duncan, he was no help but did say he was sorry. Called the 800-Staples number talked to Alicia and she ordered me a new waster toner. Conformation # for Belt is 3142547062 5/14 We received waste toner installed it and got the same message. I called Staples customer service and talked to Matthew and was told sorry we already fulfilled our end of the contract. Nothing we can do, call Encompass. Spoke with Malacay. He told us to reset the printer; he had us turn the power off, hit menu, and we would see maintenance on the screen. That didn’t work. He could not even figure out how to reset it. He wanted to research it and call me tomorrow. I said no and asked to talk to a manager, I was on hold for a long time and then he came back trying to get us to reset again, wasting about 30-40 mins. While on hold my husband found a link to reset the printer, tried it and didn’t it didn’t work, we got the same message. I explained to him that we could not receive faxes and we had basally been out of business for a week and we needed this resolved. I asked to talk to a manager and he said there was no one available. He said Tech support has already gone; it was only 1:44pm. I was transferred to a manager’s voice mail I left a message at 1:46. I couldn’t hear her name but her # was 1123. No one called me back. I tried called Encompass and they are now closed.

A rip off and false advertising. I received a Staples gift card as a rebate for ink purchases. The back of the card says I can use it on line at Staples.com. Nope, there is no capability to do that according to the telephone agent. I can only use it at a store. Apparently they've been "working" on this for a year, but have not figured out how to have a partial gift card/partial credit card payment. So, I have useless gift card as it is 25 miles to the nearest store and I'd use more in gas than the value of the card. Again, false advertising and a rip off.