Staples Corporate Office & Headquarters

While reading over some of these comments I am appalled at the service some of you have received from Staples Employees. Posting on this website will not do anything for your cause. If you research a little you can find someone higher in the ranks that hopefully are willing to help you. If not don't shop there they will eventually go out of business, but this forum should also not be used by some for pot shots at political officials running for office IE Kelly Free Kelly, just b/c your liberal doesn't mean you need to post it on this type of website.

I have been to your bluff ton store many times in the last 14 years and it's the worse I've ever seen it. You have employed a new manager who thinks nothing about his employees like right now the employees don't even know whose working Sunday and it's only 48 hours away. Other management mistakes similar to this is going on too which has hurt the over all performance and reflects on that stores dis array. Someone in your corp office needs to look closely at this cause this store has gone way down lately Iam now getting my items from office max and telling others to travel the distance to for reason you need to find out thank you. Just concerned for the great group of people still working there trying to make it work that's all.

i brought an antivirus from them and they wouldn't give me my money the cd wouldn't work on my computer.staples sucks

I bought a nexus 7 from staples with a prepaid visa, didn't use it and returned it the next business day. They pressured me to buy it and said that I had 15 days to try it and return it if I didn't like it. For a CASH refund! I decided that I didn't appreciate the pressure and I returned it to get the tablet that I really wanted the next business day. And they said my prepaid Visa wasn't a real card because it was Prepaid, so are they telling me that I just put $210. On a "not real" Visa? Well it was real money when they wanted my money but now its not real since I want it back. I don't need a gift card! I'M AN ADUUUULLLT! I TOOK IT, AND THREW IT ON THE GROUND!

I purchased 2 Computers from Staples. They told me if I buy the expensive warrenties i would be protected against anything that would happen to them. Not long after the purchase the first computer broke. I brought it to spaples. After 2 weeks of phone calls I finally went there and they told me that they just send it off cause the hard drive had crashed. I am convinsed that they had not send the computer off.If I would not have come in it still would have been sitting there. Just 3 weeks ago the other computer crashed. I brought it to Staples. This was a saturday. The tech looked at it told me it was a software problem and charged me $140. Apperently this was not included in my ridiculously expensive warrenty.The tech told me that it would be done either Sunday latest Monday. I waited until Wednesday afternoon, and after still not hearing form him I went there. It was still sitting there and the other tech did not know why. Finally they thought they had it fixed and gave it to me. today the computer crashed and after bringing it to someone else I found out it is indeed the hard drive. I went to the store and explained to the assistened Manager what happened, and explaining that I was not mad about the computer being broke but because of the bad customer service I received, he walked off and told another assosiate to take care of us. I have seen bad service before but this takes the cake. I will NEVER EVER buy anything from Staples and I will make sure that other people will not make the same mistake!!!!!!!!!!!

yeah but 3 only shows how to cut the stuff out i ment the actual absemsly of the costume like what part u wear first lol (btw love the work man im gunna start on mine as soon as my midterms are over by next week lol)

I too opt for ZERO stars. Customer service is non existent! Stay far, far, far away! I bought a Brother all in one printer at the Enfield store and did not get either a user's manual or the CD which Brother says is necessary in order to use the scanner and other options. I called Staples and waited on hold for 18 minutes, got somebody who said that they would look around for the CD, waited another 13 minutes, then was told by Shawn that they would get me a CD and call me that evening to pick it up. Obviously I didn't get a call. I called Staples again and talked to Ed who said he would call me right back. Their "right back" may not be within my lifetime!!

you're going to have to play with the scale like I suggested in the video. There will never be a peercft scale. Everyone has different proportions and heights. That scale is just an estimate. This way of building takes a lot of trial and error. I'll tell you that from experience.

1 star if it were lead it would be of more value than this organization. I am asking everyone to help me in a nationwide avoid staples MOnth. You can find the same items at Target and Walmart or even the smaller office supply venues or even online through various outlets. BOYCOTT BOYCOTT AND BOYCOTT STAPLES then they will let the customer service employees go because they wont be able to pay them. As to school teachers check for school teacher programs at Office Max. or Office Depot. Tell the office depot and office max managers that you will bring them more business if they set up an alliance with your organization. But Please boycott STAPLES the Month of November 2012

I was just checked out by a very rude and seemed racist cashier by the name of Brett at the staples store @ 1456 E Warner Road- Gilbert, AZ. My friends and family will never shop a staples again!

I have been holding for over 40 minutes waiting to speak to a person who can straighten out my Staples Rewards.... after spend 40 minutes trying to sign into my account with no success. There is no indication of how long one may have to wait to speak with someone, and if I am to hang up and get on with my day, no certainty that this will not happen again. How much more of this cheesy music can one endure? And how many robo-assurances that "....all of our specialists are busy assisting other customers." This says a lot about the number of people who are forced to call headquarters to complain! The problem with the Rewards program is that, when returning ink cartridges for recycling, there is no rebate given at the counter but supposedly credited to may account. Rewards does not notify me by email as they are supposed to do, nor does it let me gain access to my account. This is the background nightmare of e-commerce where giant corporations don't care about the customer's time and makes it as difficult as possible to cash in any rewards. I'm seriously thinking of transferring all of our business to Office Depot. And the longer I sit here and hear the same meaningless robot, the more certain I am that Staples runs a faulty stapling machine. Meg

I receievd a coupon via email for $25.00 #4153711727469172. On 8/23 at the vacaville, CA store I purchasd (sale # 1043978 6 008 39472) 2 refill rolls for my fax machine, A package of Epson T098toner(010343873991) - $79.99 and a single toner Epson #98(010343868106) - $18.99.The $25.00 coupon was crdited partially against all three items but totalling $25.00. When i got home I discovered that I had purchasedthe wrong toner. What I needed was #78 not #98 so I returned to the same store (less than an hour had elapsed) and returned the T098 (010343873391) and 98 (010343868106) and exhanged them for #78 T078920 (010343862395) and #78 Black(010343860698) The list price for T078920 was $67.99 and for the 78 Black was $17.79. I was charged an additional $3.10 When i realized that i had been overcharged I returned to the store. The store told me that the $25.00 could not be credited against my exchange and that is why even though what I purchased listed for less than what i returned I had to pay more money. I feel like I've been cheated. Unless this is resolved satisfactorilly I will never retrun to a Staples store.

I continue to have nothing but exceptional experiences at Staples, Providence Rd. Charlotte, NC. It's obviously well managed with a great staff, very helpful, always have product in stock. Fast and painless. In an age of lost customer service, this Staples is top shelf.

My rating would be -5, if that were an option. You treat customers so bad- Its beginning to seem intentional! Your rebates stink. Your reps are stinky. Many of your consummers are abandoning the Staples ship, this time leaving the rats!

Staples : Plant City,FL. Store #1069 is the worst managed store I have ever experienced. Store Manager- Tim Sugar could care less about customer concerns re/faulty product issues(Dell Laptop. I purchased this item and signed up for the extended service, data transfer etc. When I had issues with 'no internet connections' and my internet service providers tech reps found it to be a computer malfunction, I went to see a Staples tech rep- (yes I found an outstanding man -Mike Young-)who sadly advised that he was not permitted to attempt to fix the issue per STORE MANAGEMENT. It was to be handled by the 'service call center'(?)I questioned the decision with the (manager?)and was told that "everyone knows that is how extended service agreements are handled" and to let his Tech Reps go about their business. I left, went home and called the 'service center'. After some delay, a rep advised me that I did not have a "Recovery Disk' installed and without that disk the was nothing they could do. In disbelief and angry I returned to the store to purchase said 'recovery disk'. I was now talking to assistant manager Alexis Huzzard. (aka- Axel Buzzard). She reviewed my purchase information and declared- "YOU WERE OFFERED THE OPPORTUNITY TO PURCHASE A RECOVERY DISK AND DECLINED". As such you will have to deal directly with DELL. I told her that the sales rep never mentioned anything about a RECOVERY DISK. If he had I would have certainly paid for such item(s) -- Note- I had already paid $199.99 for extended service and $69.99 for data transfer, why would I decline to buy a disk that costs $29.99 ??? After sharing that information with HUZZARD, she told me the store was closing and to leave and come back another day. I contacted DELL customer service later, spoke with a 'tech rep' and he talked me through the "Restore" process and within 5 minutes I was back 'online'. Further, his supervisor got on the line and advised they were sending me a Recovery Disk at no charge for emergency backup.Supervisor expressed concern about Staples store experience and suggested I contact him directly in the future. I am going to 'take my complaint' up the corporate ladder - betcha' I get thrown under the corporate bus!!! I am going to print signs about lousy service and being treated with disdain,( important note- not by Mr. Young), hire (8-10) needy folks to walk the street (not on store property) and hope it succeeds in sending potential customers to another company. I'm 'mad as hell'. Staples (Store # 1069) SHAME ON YOU!!!

If I could give a 0 star rating I would. Back in February 2012 I purchased right $600 of electronics from Staples in Aiken,SC. One of the items I purchased was a Kindle Touch 3G and I surprised my husband with it on Fathers Day. We opened it and realized it was not the Kindle he wanted so I called the store in Aiken and asked what the process was to return it and then I brought it into the store and the Manager then told me I coulkdnot return it even though it was never used and it was in the box. I was told to call a 800 number and speak with Brian and I called this person for months and no one ever returned my call. I spoke to a lady named Erica finally in August and she told me there was nothing she could do even thought the Kindle had never been used. She could return my warrant of $39.99 I paid and I asked about returning the case and she said take it to the store and you can do a return on it. But there was not a thing they could do for the Kindle. Which makes no sense to me. So now I am stuck with something I will never use. And they never let me talk to this Supervisor by the name of Brain for some reason. I went to the store in Aiken and the girl at the register said my receipt was faded and couldn't hardly read the numbers but we figured it out and she was doing the return on the case and the Manager or Asst Manager named Barbara not sure what she is. Came up and told her we cant do the return on the case after all because it has been since February after she told the cashier could do a return. I am very displeased with the customer service and don't understand why the product could not be returned and was also very displeased on how the lady Barbara handle everything. Needless to say I will never buy electronics from Staples again.

Staples suck that is all what I can say

Dear Staples,, I want to bring to your attention that I had very poor customer service at your store at 165 Middlesex Ave in Somerville, MA with namely a Cesar Solares. I had left my bag at the store by mistake and called the store two days later when I noticed it missing. They told me that they put everything back on the shelves if bags are not claimed in two days. Thinking this was odd I went in a couple weeks later and asked the manager about it. His name was Cesar Solares and he confirmed this. I called your 800 number explaining I was not happy, and your employee was very nice and seemed to care saying someone would call me. No one ever did. Then I sent a letter to the main headquarters and no one ever responded. Frustrated, I went back in the store and talked once again to Cesar Solares. He told me at the beginning of our conversation that he remembered me. I told him how unhappy I was with Staples and the way they have not cared about their customers. Somehow in the conversation he mentioned that if I have the receipt he could look on the camera. I asked him why he never told me that months ago when i came in the first time? Then in the same meeting he told me he didn’t remember me coming in before when just a minute ago he said he did. You’re receipts should be outlawed. Is it fair to give receipts that are faded by the time you get home? As soon as I got home on the day I bought the items iInoticed it was already fading and made a copy of it. Still it was almost unreadable. I sent it to him and never heard from him. Finally, I called him and asked why he never contacted me. He told me the reason is because he couldn’t make out the receipt. Is that my fault?? He also didn’t treat me very well telling me that all I have is complaints and that he couldn’t help me anymore. What does he expect after what Staples has put me through. He treated me in a way that made me feel like I was at fault and was bothering him. Then told me he did not have camera film for that day as it had been too long. I was so angry I called the Staples Main Office and Michael Swimm called me back was very nice and told me Cesar Solares was wrong. That Staples is supposed to hold the bags for a month. Michael told me he would send me a refund by email in a half hour. After waiting two days I never received it and at this point was assuming he also was just lying to me or didn’t care. I never gave up. I called back. I want to thank Scott Glovasky who was the biggest help of all in the situation. He was able to get Michael Swimm to finally send me $60 credit. A very small amount after what I had to go through to get some justice. If you care I would appreciate some sort of sign. A phone call or a letter. If you don’t than I will just assume what I already am feeling...that Staples does not care about their customers. Sincerely, Karen

If only 0 stars was an option. Went to Staples in Jackson wyoming and the manager there, Larry Lennon , sucks. He could not understand why I was upset after waiting 30 days for a five day business card. Told me that things fall through the cracks. Well, Staples must be headed for a canyon if this is the kind of managers they employ. No sorry, no nothing. Then he was offended when I asked for his regional managers name and would not provide it. Will never return

Well, I read nothing but bad reviews so my post will certainly be out of place! I frequent the store in La Quinta, Ca and I have never had anything but the best service, I actually look forward to going there which says a lot for this non-shopper who has not been to a mall in over 10 years. In particular, Josh Northam has assisted me on a number of occasions, purchasing everything from cameras to printers and cartridges. He always makes sure I get the best deal possible and reminds me of the type of service I received from private businesses 30 years ago! Thank you Josh and Staples for making my shopping trip a pleasure! Sylvia