Sprint-Nextel Corporate Office & Headquarters

I wish I could give them no stars at all. They completely screwed up my account and reset my upgrade!!!!!!!!!!!!! It took me over 7 hours one day to get them to just turn my service back on cause they shut it off for no reason! Completely dropped my contract and charged me an early termination fee! I thought I had that all resolved then I went to get my upgrade but its not available because the renewed my contract to fix their mistake! Now I have been laughed at and called a liar by their reps! I got all the way to a manager who also talked to me in the same manner. I am so livid right now. Their mistake is costing me hundreds of dollars. Because they reset my account, it would cost even more to cancel my accounts. I work in childcare! I don't make enough money for either option! My only choice is to continue to use my current phone for another 2 years! I don't think the phone will even last to the end of this year!

every time ya call sprint one doesnt get American operators you will get them from other countries and when asked for american operators they claim they are the only ones that can help. The law now state if asked they are to turn it over to american operator not whom they wish to be doin the job. This is the last time I will deal with a company that has outsourced all wonder if pres O is part of this company.

I have had Sprint for more than 12years and Sprint have and still costing me a lot of money, the customer service from the VP to the Store service is so bad I am not sure how Sprint hire and stay in busniess.I dont unserstand how the VP can tell people that Sprint is a great company, you just dont lie and take peoples money and make rules as you go along.I am going to sue them and get my money back and never used the service.

I had a late bill for 2 months; made contact to make payment. Paid the bill, then the next billing cycle they ding me with a bill of 118.00 for charges due to the "late" bill and a "re-suspension service" fee of 36.00. For which my service had never ever been suspended since Ive had the accout. I was on the phone for 1 hour with three people to waive this unwarrented fee, they had to find other people. The fourth person I was connected to, which the 3rd was supposed to tailk to; he left and she hung up on me. ' Sprints Customer Service skills suck. They need to re*treain their employees. I told them to take off the fee or shut down the accoutn. I was notified by the third guy that there had been another charge for 36.00, which I paid! back in the beginning of the year, of course I did not know of....or else.....So Sprint is charging and tacking on fees for no service or suspension of, when I had service always........I shut down the account and will never give them a dime. Ever....Look out for the YouTube video Monday.

Let me just say if I had done my due diligence and seen this site a week ago all of my problems with Sprint would have been avoided. I ordered a phone with a Sprint contract through Target Mobile online. When I received the phone I was unable to activate it due to lack of coverage in my area. When I called "Customer Care" I was routed through several foreign call centers where English is obviously not a requirement for employment ( I suspect Mitt Romney is involved here somewhere but haven't figured out that connection.) Since I was porting a number from my previous provider they were unable to recognize either my phone number or the security PIN that was provided with the phone. After a dozen attempts and finally reaching a tech support I still had no service and an unrecognizable PIN. They offered to sell me a "signal booster". They told me to go into my back yard and hold the device up in the air to see if I could catch a signal, try the font yard, walk down the street. I thought I was being punked and filmed for an episode of "Most Gullible Sprint Customers"! At this point I attempted to cancel the service but without the ever elusive PIN there was nothing I could do. I was told to change the PIN online but without a valid existing PIN that was a nonstarter. I was told to go to a Sprint store. The local Sprint store was not a "Corporate Store" so even with my required 2 forms of identification (US Passport and valid California Driver License)they were unable to get me a working PIN. I went to the Corporate Store 20 miles from my home and guess what? They were unable to change my PIN. I WAS able to get my account number from them and then able to use that information to get an RTA number to return their equipment within their 3 day grace period and 14 day satisfaction guaranteed time frame. I thought Sprint was out of my hair, a bad dream, a broken promise, a nightmare of unknown PIN numbers and Romney inspired foreign call centers. Lo and behold, today I received a welcoming dill from Sprint for $125.18 which included an activation fee, 2 months service and roaming charges ( apparently I incurred roaming charges while trying to activate the phone in my home which their coverage map said was in their service area!) More calls to Customer Care regarding the bill, but guess what? Without a valid PIN their is nothing they can do! They offered to notate my account my concerns. How big of them! How generous! This has to be a phone company run by the GOP on the same model that they intend to use for their health plan. Make everyone sick of their service and hope that they die off quickly because you are not going to get any quality customer care from these people!

If I could give them 0 stars I would. I have been a loyal Customer for over 6 years with Sprint. I had a few issues with them here and there but nothing like what I experienced yesterday evening. I received a letter stating that my services will be terminated next month because Sprint Claims that I am using more than the amount given for Data Roaming. I called them and explained that I was unaware of this and I was told that I was sent a letter prior to the one I received yesterday (which I never received)I continue to explain this and they were listening. The representative kept repeating that I would have to go to another carrier. I am very disappointed in this agency especially since I invested so much on phone and accessories with them. I will make sure that everyone that I referred and or that I know is aware of the incompetence of sprint and their staff.

Called tech support for help downloading a ringtone,,,,,,did hard reset and walked me thru downloading a third party app.this is not what i wanted,and it totally screwed my phone up,,,,now have to take phone to repair center ,,,,,called sprint to complain,,, they basically said they dont care , take to repair center....customer service is the worst .... they deserve minus 10 stars !!!!!!!

my mom purchased a land line. She was told that if not satisfied could return in 14 days. The stupid thing took 3 days to activate and many phone calls to customer service. She got a bill within 6 days for 40.00 She took the bill and the phone back to the store it was purchased from, had to call customer service from the store because incompatant sales reps can't do that and was told by MAGAEN that the 40.00 would be waivered and an E-mail would be sent to confirm this. We were given the confirmation number to write down also. Well, they sent a bill for 49.00 which included an 8.00 late fee for July. Called the wonderful competent people at customer service and they had no record of the waivering needless to say the e-mail was never sent either. Went to the store it was purchased at to find out they wil not waiver the activation fee. They had no record of the waivering conversation in their notes. This is a very poor customer service company I like the others would not have even given 1 star to them. It is very frustrating that these people will not budge. They would rather get a poor review posted than give good quality service. I will never again deal with this company and will tell everybody I know the same.

Sprint offers FREE activation fee on ONLINE upgrades and pushes phones to customers but then when you log in to upgrade the line the don't have the phone available ONLINE, so you have to go into a store to upgrade. Then they tell you sorry you now have to pay the upgrade fee of $36.00+tax because it was in a store. I called customer service and was given the runaround and was told sorry but it wasnt available because its being discontinued,(like thats my fault),was also told I should have picked a different phone(sounds like bait & switch to me)--which is illegal, and was told that since my job gets discounts from sprint that there is nothing they can do. My bill is $330.00 per month and they will loose this because I will not be treated unfair just because SPRINT can't keep up to their word, (if it's not available online then the store activation should also be free)I have been a SPRINT customer for 11 years and boy have times changed---Customers are not #1 anymore but the almighty dollar is. My email is mattmcclellan01@yahoo.com if a sprint manager would like to contact me

I am unable to text or make calls. I'm in houston, tx at Midtown. This has been going on for 3 days. Cannot get any answers. I quess i have to go to sprint tommorrow and throw this phone through the window like that old lady in the Discount Tire commerical.

Yes. I agree with everyone. Sprints customer servile is horrible..most businesses have a policy of customers always rite we need to do everything in our power to make. Customerson rite..most customers never wrong most places so customers are always rife and outmr fowl i d to make them feel rite

I, too, have been with Sprint over 15 years...no problem till we upgraded phones. Started out with Iphone-no coverage, then went to EVO 3d...roams constantly..so they are cancelling me in 14 days because I abused my unlimited service. :'/ so....syanara1 only wish i could find my unlock code for this phone!

We had a iphone added to our account without our knowledge which gave us a $426 bill. Talked to many departments and finally the fraud department. Maybe we will get something done in 10 days however the Sprint is wanting the bill paid to keep service on the only phone that is suppose to be on the account.

Sprint LIES, and their supposed customer service is pitiful. They LIED to me when I first asked if I would receive 4G service for mobile broadband from my house. The rep I spoke to swore up and down that my home was within their 4G coverage. You guessed it: NO 4G service, and I could barely get 3G !! When I called them, they told me I could try BUYING another modem from them! I checked a map of their coverage (which I should have done in the first place) and discovered that 4G comes nowhere near my property. So I went to cable internet and called Sprint to discontinue service. The rep told me it would be NO problem, and that I would not be assessed a charge. WRONG! Now they started chasing me for a "breaking the contract" penalty. I paid it, and NOW THEY KEEP BILLING ME FOR IT. I've repeatedly called their customer service. It's like talking to a brick wall!! Every month, the same charge is billed to me. I'm contacting my lawyer today... I'VE HAD IT.

Customer service is a load of crap...they can't answer ?'s right and half of them dont know what there doing..I did get one nice guy Kevin who took care of me, but the Manager was a real joke and needs to take communication 101 classes on how to talk to people...I just switched over to sprint as I was a Us cellular customer for over 10yrs but due to me moving its not available in my area...I hate the day I ever switched to sprint all of there services suck in my opinion..

Started getting texts 4hours to 4days LATE !WTH..Sprint is really in the crapper! I might Root and go with another carrier.I think even Cricket has a more Reliable Network! 15% credit,wtf is that compated to All the work i lost/missed because of LATE Texts/VOICEMAIL ?!!!!

I made a payment which was not applied therefore they shut my phone service. They do not know what they are doing they add notes to cover themselves and when you deal with them make sure you take their id # name itself is irrelevant to them. I can't wait to cancel my plan. BE AWARE DO NOT GO WITH SPRINT!!!! I DIDNT EVEN WANT TO GIVE THEM ONE STAR BUT THAT WAS NOT AN OPTION SO I'LL WRITE IT NO STARS

Friday, May 18th decided to replace my Sprint phone that I purchased in 2003 for a new one. Bought it at my local Sprint store. Was told I had to weeks to return it. I decided to return it and went to the store June 1st, 2 weeks later. Store said sorry but that is not 2 weeks, i shud have brought it back May 31st. I said, if I invited you to dinner in two weeks wouldn't you show up 2 fridays from now. Guy wouldn't budge evidently 2 weeks is 13 day to Sprint. Called Sprint found out they have no jurisdiction over phones purchased in the Sprint store as some Sprint stores are owned by a 3rd party. She couldn't tell me who the 3rd party was or who I should call. She also said my phone wasn't sent from Sprint but this 3rd party. I told her the sign on the store says SPRINT sales and service. I told her this is deceptive advertising. Nothing mattered as there was nothing she could do for me. Today received my bill and the call to sprint put me over my minutes and I now owe them another $48. Of course, I was on hold for more than half of the conversation and I was talking to the COMPANY I PURCHASED THE PHONE FROM!!! Now I'm going to try to dispute the $48 but will probably get the same answer. I am going to put in a complaint to the Better Business Bureau and the Florida Consumer Affairs Dept and see what happens. Maybe we all should do that. I would be more than happy to join a class action if there is one out there.

First of all, I can't believe that Sprint has had so many negative reviews. THIS IS REDICULOUS! I'm so ready to switch carriers now

To Whom It May Concern,---This email will come in sections due to the limits---***PART 1*** I have had your service for about a year now. I am writing this because when I called the resolution I got from your Customer Service was a disgrace to say the least. I am sure you would not be happy of the answer you were given either. If you are happy then you do not care about the life of a loved one or friend. To begin I switched over from Verizon it was a smooth switch. The port of my number went great. I was very happy with your service. Then less than a month into my two year contract I had to have my phone switched out because it stopped working. Since I was less than a month into the deal your store said I could have a new one. Then my battery went dead. Would not hold a charge. I had to drive 20 minutes out of my way and take off work because there was no “service tech” store by my house. When I got there I had to wait two hours for them to tell me what I already knew. My battery was dead and will not hold a charge. The service tech said we don’t carry batteries so I will order you one. Until the new one comes in you can rent a phone. What you sold me a phone with that does not work, then gave me a new one with a battery that does not work and you want me to “rent” a phone while I wait for a new one! That is crazy. Verizon would have had a battery! I choose not to rent and stick it out. The new battery came in two days. Thank Goodness. The next problem came rather fast. No service. I was able to get a hot box, but friends have told me they only work in that spot and there is a monthly fee. Then you all started to provide the IPhone. I thought OK now maybe I will get better service. No that is not the case; in fact it has gotten worse. I have tons of dropped calls and when I try to make calls I get the following message. “If you would like to make a collect call please hang up and try again. Roaming fees will apply.” This is unacceptable. I live in the Chicago Area and should never get that message. I do not live in the middle of no man’s land. On June 5th 2012 I tried to call 911 SIX Times and got this message. Needless to say I was NOT able to contact 911. Instead, I waited for three hours for help. When I called yesterday your customer service supervisor said I should not get this message and that I can have a onetime credit of $35.00. That is all I would get because I was still able to text. I then said you cannot text 911. Yes I could text other people, but I could not call 911 or anyone else because I live in the Metro Area of Chicago and I get the following message. “If you would like to make a collect call please hang up and try again. Roaming fees will apply.” Also, during this call I was dropped twice from the conversation I was having with your customer service person. Thank goodness no one died. I needed to call 911 and was unable because your service was not working. At this point I need some help from someone who is going to listen and help me.