Sprint-Nextel Corporate Office & Headquarters

We've been using Sprint for as long as they took over Nextel, and we've used Nextel from the very beginning of their Service to the Hudson Valley, NYS area (over 20years). Nextel's Service began slowly, back when their Network was in its infancy, but their pricing for their budding company was commensurate for their weak and limited telephone and PTT functionality. Sprint ought to be ashamed to call their service a Network, as it is far worse that Nextel ever was ! They are phasing out Nextel's towers, and prodding their customs to switch to a Network which is no where near ready to service their customers ! Nextel has built a following of Customers who depend on the Push-to-talk feature, which had developed into a great Nationwide Network. While most other phone services counted minutes and had billed accordingly, Nextel was providing free Nationwide Communication, well ahead of its competion. PTT had provided a quick, once unique means of communication unlike the telephone connections of Nextel's competion. Sprint is now disembling all that effort, and going back to toward the Stone Age. Due to their limited Tower capability, they are borrowing/renting services from Verizon, and the overall phone service still stinks ! My phones are always roaming, and many of my calls just don't get through. The PTT feature is even worse than the phone service. So..... until Sprint reconstructs what Nextel had, we as customers are thoroughly screwed.... trapped within a Network that just doesn't work ! Maybe Sprint will recognize their inadequacies while they build their Network from the ground up, and give us all a monetary break for having to indure their depreciation in services.... (yeah-- right !)

I have a Sprint from about 4 years, and the service for that time is was very good to be honest but starin july, 1 of 2011 the service of Sprint get wors, wors, for example I have a EVO they change me about 7 times and then I have a Black Berry they change me also 7 time. I then on febuary I got the Iphone and I say let me give them a second change but nooooo the service conitued very bad or worse and other thing about a year and two month I do not have internet service. For example yesterday I did a spead test and it was, download, 0.23 upload 0.17 that is service... Please Sprint fix the problem or get out of Puerto Rico...

I have been having problems with my cell phone and Sprint keeps replacing my phone with the same phone and having the same issues. I have taken my time to go to the store and calling technical support and back and forth and around in circles and contacted account manager who was refusing to get me to a manager. I finally got her to have a manager call me back but as usual, I am sure I won't hear anything back until I cancel this service. I am writing corporate to file a complaint because this is ridiculous and I spend too much money every month to go through this. Just disgusted with Sprint and I came from Verizon because I thought they were better!! WRONG!!

This rating isn't low enough for me to rate this company. I have attempted to resolve a problem with Sprint for over a year now to no avail. Today I have had numerous harrassing phone calls from a collection agency representing Sprint. A rep. has called my daughter a bith and has told me to shut the f--k up. the Sprint store has tried several times to assist me with this matter, but even their efforts are ignored. I am in the middle of a hurrican and this is what I have to put up with from Sprint! Come Monday I will be taking legal action against Sprint and see if they will answer me then. I make certain that everyone I know changes company and pass the word on to others regarding Sprint and the morans they have representing them.

Worst company ever! Left them once years ago because of a fraudulent deal they tried to pull on me (should have sued them back then). Took me almost 6 months to get that garbage straightened out! Got stupid and decided to try them again....awful service, worse people, and then someone at Sprint tried to upgrade my service without my permission! Can we say fraud - AGAIN??? Well, I got them to put it back, but it created a problem with my account (3 phones) and they won't take care of the problem. So now, I'm going to corporate with the issue. However, when all is said and done, when my contract is up I'm out of Sprint!!! And by the way, "Customers Punching Bag", as to your comments, if you can't take the heat STAY OUT OF THE KITCHEN and find yourself another job! Obviously you're part of the problem we are all talking about! Your comments reflect exactly what we are saying about the rudeness of customer service reps at Sprint.

customer for 5/6 years on auto pay. Tonight is the fourth time I have called get a new card on file, after the card I was using was stolen. Told three times it was done only to get late notices and threatening claims to cancell service. I spoke with a wonderful woman Henrietta tonight sp But this is the 4th time.... hopefully the last

I just signed up with sprint 8/9/2012 coming over from Metro Pcs. I purchased 2 lines from radio shack online and received them 8/10/2012 and requested my phone numbers to transfer from Metro PCS to Sprint. One of my lines were successfully transferred but the other one wasnt. I called customer service over 15+ times on 8/10/2012 and still no one has fixed my problem. Im very pissed and upset and at this point im about ready to cancel the whole service. If this is the type of customer service im going to have to deal with then I dont need the headache. Money was taking out of my account and for what not to have my service working for a company like this to treat a new customer this is very unacceptable. GET YOUR SHIT TOGETHER.

very disapointed with sprint. been a customer for over 10 years. my phone automaticaly updates my service sucks , my internet never connects and looses signal in the middle of a download. got no help from customer svs or Corprate location.nobody knows anything when you call the store and they just plain out dont wanna help. i will be cancelling my service with them as soon as my contract is up and thats if i even wait that long. It might be worth paying the cancellation fee just to go with another company that may actualy care about their customers and their services. DO NOT GO WITH SPRINT!!! i cant make it anymore clear then that. HORRIBLE HORRIBLE DISPICABLE SERVICE!!!! They just dont care period. And when your phone messes up dont exspect any help because they wont help thats a promise. All the updates they do to the phones also only make it worse and harder to use and they cant fix it once it happens. Again Ive been a long time customer and there service just gets worse and worse everyday.

Customer service is the worst I have ever seen. Team Mobile,Verizon, and even no name companys have better service , signals , connections , and customer service than Sprint. My whole family, 5 brothers a sister , mother ,father, and 2 uncles all cancelled our accounts with Sprint because of NO HELP what so ever. Ypu wont be happy with Sprint Thats a promise DO NOT GO WITH SPRINT DONT DO IT !!!!!!

i resent customers always coming in talking down to us like we're trailer trash and ALWAYS thinking they no it all...BOTTOM LINE customer service works """"BOTH""""WAYS""""" so before u come in and rip our heads off LOOK in the mirror FIRST !!!!!!!

does anyone know how to get in contact with sprints corprate. i was on the phone with one of their managers and she was extremly rude and when i had asked her for the number she said she didnt have corprate and she was the boss manager so i could take my problems to her. soo if anyone can help it would be greatly appreciated:)

SWITCHING ME AROUND TO DIFFERENT PEOPLE GIVING ME THE RUN AROUND AND SOME MORE..I WAS REALLY FRUSTRADED THEY HANG UP THE PHONE ON ME SEVERAL ACCASSION I THINK ITS REALLY RUDE AND DISRESPECTFUL SPECIALLY IM PAYING FOR MY PHONE IM NOT BEGGING NOR ASKING FOR FAVOR ...IM DONE WITH THIS COMPANY POOR POOR POOR POOR POOR CUNTOMER SERVICE I AM VERY ANGRY AT SPRINT....I NEVER GOT MY PHONE REPLACE AND AND I CANCELED MY SERVICE SPRINT SUCKS ....

i have had sprint/nextel for 8 yrs good service a few bad things until know they r changing all nextell towers to sprint and my service has sucked for 2 mnths and they tell me 1 more,so i say 1 mnth of good service then i will start paying my bill again ive never been cut off or late on my bill and had up to 6 lines at 1 x now 5 wi=ould u pay 300.oo a month for nothing

After my unsuccessful attempts to actually speak with a real person AND the number of horrendous reviews, be assured that I will never become a Sprint member.

I read many of these reviews and am expert in technology. I am ashamed I actually purchased this service. To keep it simple and short I will add to your comments by simply stating - SPRINT SUCK!!!

I have or had 3 family lines with Sprint. On 7-21-2012 (Sat.) I called sprint customer service to shut off my daughter’s phone because I felt she was not responsible with her phone. Her contract was not up till Dec. 2013 but my line is up Oct. 1st of this year. So the rep. told me she could switch our numbers and waive the 50 dollar disconnect fee. Sunday morning the 22nd we discovered the wrong line had been shut off. So we called in and they fixed the problem and still were going to disconnect the line the same way we had discussed. On Monday the 24th I woke up to my line shut off. I tried to call them on my lunch hour twice and both times I was hung up on. So after work I went to the Sprint store. They called some service number and had my phone back on in no time and said the plan to disconnect the line I had originally wanted to shut off without a 50 dollar disconnect fee was still in the notes on my account on their computer and all I had to do is call back into Sprint customer service and let them know that is what I still wanted. No problem. So I walk out to my car and call them the rep that answered said she did not have the power to do that but seen it in her notes so she transferred me to the right department. The man that answered the phone said it would cost me 160.00 dollars to have that number shut off. I asked why and explained the previous agreement that was supposed to be done. He said he did see where the lines where flipped but he was changing them back and it would cost me 160.00. He also said he was upgrading me to another 2 year contract because it was company policy. I told him no I did not want another two year plan and he could not do that without my permission, He still claimed that it was company policy. About that time the lady I had been working with in the store walked out and I told her what was going on. She took my phone and talked to the man from Sprint. I heard her tell him he was being rude to a customer and wanted his supervisor. He disagreed and she put me back on the phone told me to tell him I wanted his supervisor while we went back in the store he was then telling me he would give me a free phone and such to stay with Sprint. The rep I had been working with brought her manger from the sprint store and she got on the line demanded to speak to his supervisor and he was being rude to a customer. Finally after several minutes a supervisor came to the phone. I explained what had taken place. She said the first rep did something called fraud and it was illegal to switch lines like that and that her worker was right. She never commented on how he tried to put my on another 2 year contract without my permission. By this time I am almost in tears and wanted away from Sprint. I asked if it was 160 to cancel one phone and my contract was almost up how much it would cost to cancel all phones. She said she would discount some of the 160 for one phone down to 80 dollars, my phone would cost nothing to cancel and the other line would be 160. All together it would cost me 240 dollars. But they could not cancel any till Aug the 12th because that was how their billing cycle worked. So I told her to cancel them all. My complaint is this, they shut off 2 wrong phones promising a deal for the one I wanted shut off by several reps that never took place. Tried to insist I had no choice in signing up for another 2 year contract. Also the last customer service agent was not only rude to me he was rude to another Sprint worker that was trying to help me out. Sprint should honor what was in their own notes about the original deal of just shutting off the one phone with no cost, but since they were so rude they need to be investigated of course but should allow me to stop all service with absolutely no charges.

I also would give them negative stars. The cell serviced is horrible. I have to sit in front of the toilet IN MY OWN HOUSE so as not to have a call dropped. Even this is not a guarantee, as it does not always work. I called a month before my contract end date to cancel and have had nothing but lies and poor service for the past 3 weeks. I am now on a monthly billing and have NOT been able to cancel the service. Yea, you guessed it!! I am being billed. $ 178.00 for approx. 11 days of off contract service. One service rep told me the billing would end as soon as I cancelled, and five calls later, I am told HE WAS WRONG. The billing ends only at the end of the billing cycle, even though I have been trying to cancel for over a month. The customer service supervisor was not happy with me when I told her she needs to train her people because I have gotten contradictory information from each of the five phone calls I have made. It all boils down to not knowing the pin number Sprint assigned 2 years ago, and getting that information is like pulling teeth. I was told 2 weeks, by two different reps that the # was going to be mailed to my home. I never received it and am now into a new billing cycle. I was told again today that it would be mailed. I should have it in 3-5 business days, so she claims, but she could not tell me the billing cycle dates without the pin number. I asked her if she would stop the billing as this is Sprints error, one of many in the past 2 years may I add, and of course she couldn't help me with that either. I have spent 2 years locked into a contract with these people, who lied about the coverage and texting capabilities of the phone from day one. Almost a month out of contract and I'm still stuck with this crappy service at twice the monthly contract rate. If I can get this resolved, before having to file for bankruptcy, I will be signing up with AT&T. I recommend everyone stay away from any associations with Sprint, as they cannot and will not assist you with any problems. Furthermore, the service department couldn’t care less what problems you are having.

I have been a customer with Sprint since 1998. My son purchased service with Sprint and every time something happens with this telephone we have to go through hell to get the situation taken care of. At this time my son has no service because the telephone went out completely. The store that they have in Beaufort SC gave him a hard time about fixing his telephone the last time because he didn't by it there. Now I have been told over the telephone to drive 30 miles away and take it to another store because Sprint shouldn't have to take a hit because his telephone is not working. What is that to say to a customer and this gentleman was in management. I did not appreciate the way he spoke to me and no one at sprint will ever speak to me again like that. Not when I am paying my telephone bill. Therefore I would rather pay sprint the 240.00 disconnection fee for his telephone and disconnect my telephone as well because as long as I have been a customer I have paid more than 240.00. Thank you sprint for nothing because you will never take a hit from my family and we won' be taking one from you either.

Have been a customer for over 10 yrs. with 4 lines. Needed to cancel one. Still not cancelled as its not the end of a business cycle. What is this 1820? They can turn off service when a bill is not paid. I have made over 6 calls was told I could not speak to a supervisor and that I had to pay the 80.00 term fee. REALLY! I will be cancelling all lines ASAP. HORRIBLE SERVICE!!!

I feel that I am being unfairly targeted for termination of my cell phone service after 14 years of being a loyal consumer. The reason given, excessive roaming. The problem I never was notified, I had NO idea I was excessively roaming. If I had known this was an issue I would have put the phone into Sprint ONLY mode. In my due diligence, I have checked www.sprint.com, my mailing address is correct there, yet via telephone calls it is clear a wrong address was being used. Also, at www.sprint.com I checked the message inbox, there are no messages. I looked for roaming minutes, I cannot find. Furthermore, I use “bill pay” services of ING direct, I can look back on old payments it clearly shows Sprints address and it shows my correct billing address, according to ING they only get that information from Sprint. I have had a long and exhausting conversation with a Mr Bailey, 757-223-2565. He admitted to me that he did not try and send a message to my Sprint account, that he did not try and place one single telephone call. He said over and over, he tried only one method and that was mailing a notification. I did check with the Post Office, they did verify that any mail sent to the old address would be returned to sender. Repeatedly, I asked Mr Bailey, what options I had, and he could only repeat, the ultimatum as of Tuesday, July 24 my Sprint phone will be turned off permanently and that I would be barred from Sprint for 9 months approximately, and this after 14 years of service. This is wrong and this is bad customer service, it is fair and reasonable to have notification first and do feel that I have not be given that. Randall