Sports Authority Corporate Office & Headquarters

I recently had some questions regarding some golf equipment in the Boulder, CO store. I was lucky enough to get the store manager, Dominick. He spent more time than I would have expected and answered ALL my questions. He indicated he had just recently received a promotion from another store as asst, and now it a manager. He definitely deserves it! Thank you Dominick for going above an beyond! Bonnie

I went to a local Sports Authority yesterday, 1/15/12. Saint Petersburg, FL.... I had an item I had bought that did not fit so I wanted to return for a customer credit and or cash, really did not matter. When I entered the store I walked up to an attended Customer Service desk and informed the clerk that I had a return. He stated that he could not do customer returns and sent me to the registers where there was two lines with about a dozen or so people between them. As I stood in line with my fiance that person came over and opened another register. After he took care of a customer he said "next" to which I was the next available person. When approaching the register he seen me and immediately said that he could not do customer returns in his line. I then said "imagine that, I was told to come to the registers"... He then shouted at me and said he had no cash he was only helping out ... I told him, that was funny because I did not need cash a store credit would have been fine, and he yells at me, " I am not doing a customer return, go to the next line"... When I went to the next line , which was behind him he turns around as says, "you gotta a problem with it" ? This guy was acting like he almost wanted to fight or something.. Now my girlfriend and myself are not only stunned but also embarrassed by the antics this guy is displaying in front of several people. I tell him yes I do and would like to see the Manager to let them know how I am being treated, and he shouts out, "I am the manager now what are you going to do"... I ask the clerk at my register if he also treated her that way to which she would not even look up at me in embarrassment. My girlgriend asked his name , he says "Rob", she asks his last name, he tells her " none of your business" !! After getting "our store credit" from the nice young lady and while leaving I walk up to another sales person and asks Rob's last name and they said they did not know. My girlfriend then approached another sales person and asked the managers name and they said "Rob Naber".. I do not know if the spelling is correct but I do know this guy is a thug with a bad attitude and no an ounce of management skills. Sports Authority Corporate offices are my next call , beware of "Rob"...

Dear Sports Authority: After much effort from the date shipment was promised to arrived 12/24/11 by 4pm too date and after many telephone calls with your representatives and supervisor of which I have spoken and was promised on 1/3/12 by Sharese supposedly a supervisor I was transferred to and was promised a refund under your Ref Id # 8354505 I now am receiving an email from you declining my credit. I am very confused. The person that took my order Ashley never advised me of any additional money needed for shipment of my order for the receipt date of 12/24/11 as I stated over and over. Instead I was told that the shipment would be guarantee to be received by 12/24/11 4pm EST. Why should I pay the penalty for NOT being given the appropriate process/procedures that your holding to me if I am NOT being provided with the proper/correct information even after I again asked the question will my order be received by Christmas Eve and was told that YES I ordered within time for the receipt of my goods. Which as we all know was NOT received until 12/28/11 @ 1:20 PM way passed the promised date. I am not sure what information you are viewing but I was promised by Miss Sharese on 1/3/12 that a refund was issued under your ref ID # 8354505 and if that information is also incorrect than I will NEVER purchase anything from your company again, as it appears that no one in your company can either inform their customer the correct appropriate information at all. This will be addressed with your corporate headquarters and as a sports fan that we are and have many friends that are also, this will information will be relayed to them as well. Sincerely, Agnes (Annie) Winder not a Valued Customer but a very Dissatisfied Customer . Your Customer Service has much to be desired, your employee's do not know their own policies and procedures but you hold the customer's to them without providing them with the appropriate and correct information....... Poor Customer Service.... > Date: Sun, 8 Jan 2012 10:30:18 -0500 > From: customersupport@thesportsauthority.com > Subject: Customer Service Follow-Up On Guaranteed To Get There Promotion > > Dear Valued Customer, > > Thank you for contacting www.sportsauthority.com. Your order has been > reviewed for our the Guaranteed to Get There Promotion. Unfortunately, > the order did not meet the guidelines to qualify for the Guaranteed to > Get There Promotion. > > Under the Legal Terms and Conditions, point 6, which states: > > Does not apply unless the required delivery method is selected at the > time of checkout. The required delivery method that must be selected > will be indicated on the applicable product detail pages and at > checkout. > > > Based on this criteria, your item does not qualify. We apologize for > the frustration you have experienced. We are unable to authorize your > order for the promotion under these stipulations. We apologize for any > frustration this may have caused. > > Please let us know if there is anything else we can do for you, and > thank you again for contacting www.sportsauthority.com. > > > Sincerely, > > Customer Service > > www.sportsauthority.com > > If you have additional questions, please visit our online Help Desk.

I can see by the previous posts that Sports Authority has some work to do on their customer service. Here goes my not so wonderful Christmas shopping experience with their store on Cattlemen Rd, Sarasota,Fl. I went in the store on Dec 20, 2011 to buy my 14 year old son his first gun. There were only a couple of .22 cal rifles to chose from so I finally decided on the Mossberg 802 Plinkster-the gun had received good reviews from reports that I read. I looked the gun over the best I could however the store employee Chris B. said that he could not remove the trigger lock therefore I could not remove the bolt to look down the barrel and make sure the gun was working properly. I decided to buy the 119.00 gun along with 400.00 of other merchandise however the rifle would not be available until Dec.24 due to the 3 day waiting period. I picked the rifle up on that day and rushed home to wrap presents and finish gettting ready for family to come for dinner. Before I wrapped the rifle I attempted to fire one round however I could not get the gun to fire. I took the bolt out to see why it was not firing which appeared as though the bolt was broken. I looked down the barrel and noticed that not only was the gun broken but well used from the filth in the barrel. I gave the gun to my son anyways telling him that it was broke but we would get it fixed. I took the gun back to sports authority first thing on Dec. 26 and was immediately told when I entered the store that "We don't return guns". I tried explaining that I had a friend-who has his firearms license-look at the gun and he advised that I bought a used broke gun and that I never fired the first round through it. I attempted to show him why I would like to return or exchange the gun because the store states that they do not sell used guns. The manager told me that the corporate office would have to make the determination as to what to do. The store advised me on Dec. 31 that there was nothing that they could do for me and that the gun was mine and that I could take it home or let them send it to Mossberg to get fixed-get something fixed that I never even used, how ridiculous. Needless to say I put all the other merchandise in a bag-$400.00 worth and took it back for a refund. I will never set foot in that store or franchise again. The staff was nice when making the sale however they were extremely rude when I was trying to get help with an issue with broken merchandise.

I was gifted a North Face jacket for Christmas which was purchased from the new Elite Sports Authority in Northbrook, IL. store number 072. The jacket was purchased in cash and I decided to exchange and upgrade it to a $300.00 North Face. The style that I liked was not in my size and the store manager persuaded me to order it online within their store associate computer which was by the cash registers. He informed me (Asabi I.) that he would issue a gift card which he would use it towards credit of my new jacket. Well, here's where it get messy. He created a gift card and we began to enter tons of information in order to receive the jacket I want in my size which would be mailed to my house. Asabi scratches the code on the back so hard that the number was unreadable. He now locks out that card and trys to create a "ghost sale" in an attempt to re-load the credit. He was not able to do so and informs me that he needs to start this process over again. I am with my wife and two kids and well, as you would imagine the kids are getting restless. I told Asabi to just give me a refund and forget about the excanged because we were there for thirty minutes and lost interest in dealing with Elite. He informs me that now he cannot issue me a credit since that "computers where locked" and that I would have to come back tomorrow! I told him to call someone to override the transaction and he told me that was impossible to do. This was my first time in the store and it will be my last. In this competitive world that is in full recession, one would work harder to expedite a new customer with a new store. Thanks to great stores like Nordstrom who exceed in customer service, maybe corporate should send their managers there for a crash course in customer service.

I ordered a Bruins phone case online on Dec.12,2011. I received a email on the 17 of Dec saying it was on its way. Here it is on Dec 20 and I checked the tracking number and it said it just left Ca and wouldn't arrive until the 27. Wow how bad is that. People usually are ordering at this time of year for CHRISTMAS PRESENTS and expect them to be here for that day, not after. There is no excuse for this delay in sending it out. I ordered from Amazon and they had my merchandise delivered by 2 days and didn't try to misrepresent by saying it was on the way. NEVER, NEVER will I do business with you idiots again. I will be spreading the info for everyone to see to stop them from wasting their time ordering from a company that doesn't give a damn about their customers.. I personally don't know how you stay in business.

Today I went to Tampa FL Fowler sports of authority to get Tennis racket grip, The sports of authority representative told me that I need to come at 3PM and it will be ready. I gave the racket and the grip to them. At 2:30PM I called the store and the customer service told me that I need to call at 3PM because the person is not here yet. I called again at 3PM and she told me that the guy is here and you can come at around 5-6PM and it will be ready. I went around 6PM and guy who suppose to put the grip started yelling at me saying it will take 3 day's to put the grip and it might cost you....etc I explained my story and told him that I have to come from 15 miles away for that and I came already twice but he keep yelling at me, at the end we found that he is the store manger. Is this the way sports of authority takes care of customers?. I have never seen any company take care of their customer like!! he is so rude and he needs a promotion.....way to go manager

I just left Sports Authority located in Lawrenceville, NJ. Manganger was incredibly rude after I made my purchases. I had questioned him regarding the pricing of womens hiking boots. The men's hiking boot are substantially less expensive and on sale. I guess he was annoyed and walked away during our conversation. He stated he does not set the prices and there was nothing he would do about it. I returned my items and went to Dicks which has much better prices and customer service. Never going to Sporta Authority again. You would think they would be accomodating considering they never have any customers. I will be contacting Headquarters.

I am United States Tennis Pro Instructor. I am in the process of starting a tennis program in the City of Bridgeton, NJ 08302. The problem that I need help with is the city does not have a Sporting Good Store. So if and win The program starts the public will need a sporting good store, top buy the goods they would need for any sport and not just the sport of tennis. If your company could have one of your Sporting Good Stores placed in the area, I feel it would be a great not only for the locals but a chance your company to help the community as a whole. When I lived in E.Palo Alto, CA. I started my tennis program by geting my equiptment to start the Real Blast Tennis Program. Thank you, and If you want to contact my my address is 460 Colfax Street Bridgeton,NJ 08302 or email rlnd_brch@yahoo.com my phone number is (650) 518-3012.

I used to work for TSA and it is the worst company. All they care about are the customers. employees mean nothing. CEI is stupid and means nothing. Customers have no idea that only answering that they were just "satisfied" doesnt help us. And making us ask every customer if they were "highly satisfied" is rediculous. Most of them dont speak english and others arnt even listening to us. Anf if they say no, we have to make them wait while we call a manager do get them to change change their mind to highly satisfied. No one see's how rediculous that is. If I was the customer, id just say can u juat shut up and ring me up and stop with all these stupid questions. And top of that we have to ask who helped them, were they highly satisfied, woud like an ECP AND now this email thing? Its rediculous and too much. What is wrong with u people.. And then when the cashiers dont do it, they get yelled at, written up and then fired, all because of the question "where u highly satisfied?" Wasnt asked

Sports Authority stated on October 1st 2011 that I was employed. It is now November 2, 2011 and currently I have not been scheduled any hours or ask to come in once other than the time I filled out my W-2 form. So am I the only person that Sports Authority takes a month to give hours to? Could anyone help me and give me an idea of how long it took you all to start working?

I just started working here and I'm scared to death, A few people are nice and friendly but the manager is crazy! my first day he was breathing down my neck constantly. I was like just get off my back and I will be fine. When there are no customers in the store and even if there are the workers just stand around and talk and ignore the customer compleatly and I tray to help the person. Some helpful advice NEVER SHOP OR WORK HERE! Worst customer serves and such a rip off!

The manager at Ft Myers 391, Bob Huber has no clue about running a store. He lives in Sarasota so NEVER works his schedule. He is so concerned about the perception of having a family environment. Well, his idea of family is being very touchy feely with the female managers/leads. He has commented about seeing them naked, joing them for a shower and getting drunk together. He breaks confidentiality by telling one manager another managers personal business about her multiple baby daddies and financial woes. He texts one manager, Dee, how much he loves her and misses her and how that is like his sister.....umm might be a conflict of interest Bob. He has crossed the HR line so far I am amazed he has not had any complaints. Perhaps he did and Steve Barnett covered for him while he was the Ops Mgr mgr of Sarasota. He tells mgrs about DAPMs getting termed for misappropriation of company credit cards and Bryan-DAPM had a conference call telling them to call him if they wanted to know who was termed. He also goes on to say Mike-DM stated that Chuck at Estero is clueless and doesnt get it. That Harold at Naples and Mike-DM do not like one another because Mike is intimidated by Harold. Also that executives are going to the other Ft Myers store because that Store Mgr Mark is underperforming. Bob is a joke, he has no idea how to accurately run a store and is way too close with mgrs/associates. Scott Dawson or Mark Kirby needs to be made aware of the situation as Bob has everyone fooled that this store is so great because of his leadership. It is due to many tenured associates and certainly not Bob. Bob's idea of running the store is to send 20-30 emails to the store from home and that gets pissed when mgrs are not on the floor, but yet they have to check emails every 5 minutes.

I work at the store and it is run by poorly educated sheep who don't know a thing about running a store. I work hours on end with no breaks and do things that are way above my pay rate. They want to promote me for a 10% pay increase for an a lot harder job. I refuse to take it. They also want to promote another employee to another larger department with more work for no pay increase. I am currently looking for another job and never want to step foot in this store again.

I visited the SA in Plano, TX yesterday and tried to use a "groupon" I bought. I was told by the manager (Brent) that SA sent the wrong coupon code to groupon and they were experiencing difficulties with everyone who bought the groupon and there was nothing he could do about it so I was basically out my money. I asked the manager why he couldnt get the new coupon code and he was very rude and acted like this wasnt his problem. Then he proceeded to tell me that the groupon had already been used and that's why he wouldnt give me the correct coupon code number. He basically didnt want to do the work. I will never shop here again. You dont get this kind of customer service at Dick's and people like Brent dont deserve manager positions.

Did you know anthony caruso that when you return stuff you say you dont have the cash card they are supposed to deduct it from your purchase try that in my store you wont get away with it, I guarantee it!

sports authority is awesome!! and you spelled ignorance incorrectly!

Watched my wife work for this chain 15 plus years. She is a hard worker she never misses work and has gotten up at different hours of the night to answer alarm issues of which i have gone with her. Well today she was terminated...Thanks TSA for your setting her free of your ingnorance.. You will miss her commitment as far as the terminating mgr..they will catch up with you soon they will see that your lack of leadership is what is wrong with the store...your next to be gone...

I have been a loyal customer for all my sporting equipment, clothing and shoes for years. Recently I have been recieving "coupons" from Sports Authority, discounts on merchandise. I understand that it is beneficial advertising to get people to look online at the merchandise, or go to the store and try to buy merchandise, but if Sports Authority continues to send customers coupons with a list of exclusions that include everything in the store, please dont bother to email us "coupons" anymore. Or better yet, email coupons that tell exactly what they are good for, like everyone else.

I don't usually shop at sports authority until my friends brought me in the store!! I've never met anybody (cashier) that is so friendly always with a beautiful smile & very good of what she does.....she can sell & convince anybody to buy anything from warranties, donate etc. I just like the atmosphere and the qualities of products and friendliness of the cashier. "Mariette" from San Mateo.. Thank you!!