Sports Authority Corporate Office & Headquarters

I really liked your store in Lancaster, pa the staff was very helpful. The reason I gave a fair rating is not due to them by any means. I am a store manager of a large retailer in the area and I would be happy to have any of them on my staff. The reason is because of the constant emails I receive from your corporate marketing department. Literally every other day since I singed up for the membership program. I realize that I can unsubscribe, which I will, but I just wanted to let you know how much that makes people NOT want to shop in your stores. Filling my inbox full of emails only makes it more annoying then beneficial for your target of getting me back to your store. The only reason I will come back is due to the great service in Lancaster pa, not due to the laughable amount of emails I reicieve every other day.

I bought a pair of football cleats in July & after my son wore them for 6weeks, the eye of the cleat tore which is clearly a manufacture defect. I brought the cleats back to the store in the original box with my receipt to exchange them, before my sons next football game. Because it had been more than 30days they would not exchange them. I asked for the store manager & she was extremely rude & unprofessional. Not only did she read the return policy to me from my receipt she continued to raise her voice & yell at me. Although it clearly states on the receipt that an exchange must be made within 30days unused OR because of a manufacturer defect. When I pointed that out to her is when she raised her voice to me. This was my first purchase with this company & I will never return to this store. These shoes were made by Under Amour so I left sport authority & walked through the mall to the Under Amour store explained my situation, showed them my receipt from sport authority & they actually returned them for me & refunded my money!! Great customer service Under Amour store!!!!

bought a new upward stationary bike. took bike home had to wait a week to have appointment then when appt day came had confirmed appt time for 9am well they came at 1:30 pm. bad bad service. no call they would be late no nothing? Earl A Mt laurel NJ

I shopped your Bridge Street store in Huntsville,AL two days ago..I had a pair of Columbia hiking boots and a pair of gloves...I asked a sales associate where the long underwear was...He said he didnt know if they had any because they were just now putting out gloves and such..A young sales associate near him looked at me and asked "What?"I asked her where the long underwear was and she said "I dont know" She said they were somewhere on the floor...I asked her if she could show me and she then She said he didnt think they had any.. I then asked her if anyone should know she should because she worked there dont you...She answered yes and then said that they should be over there and walked away....I put down my shoes and gloves and walked out...The gentleman that I originally asked was polite ans=d seemed very uncomfortable with the way she handlr=ed the situation...The worst customer service bar none from anyone...What is she even doing on the floor....I called there yesterday and asked to talk to THE store manager and whensomeone came on the line he was part of the management team...The store manager was at lunch but I was not able to call her back...But I will do that

I shopped at your Braintree, Ma. location yesterday, Wednesday Sept. 19th, 2012 for the first & last time. I was looking for a pair of women's hiking shoes & was approached by a staff member for help. She was helpful for less than 3 minutes & then disappeared. I looked for her & asked for assistance from another staff person and she was just as unenthused to service me as the first gal. Finally getting to the register. Two staff people at their registers and lines of people waiting to purchase items. And six staff associates in a group having a grand ole time chit chatting! The store had more staff people working than customers. It was the middle of the day & it was not a busy day for Sports Authority! I asked to speak to a manager to complain about.....CUSTOMER SERVICE and the lack of it! Your manager looked at me like I had three heads and said absolutely nothing to back up his incompidence as a manager and his lazy staff! (Disatisfaction + Poor Customer Service) = No Profit

I want to complain about the phone number of the corporate office. I dial it and a recording says..thank you for calling if you know your partys extension please dial it at anytime..to use our voice prompt directory please dial 9...(i dial 9 and it does nothing) and I do not have anyones extension because i do not know anyone there. i just would like to speak to someone in the corporate office and it does not give me that option. Very very frustrating. Libbet Earl Jackson

I was currently working for TSA Corporate and was let go due to that my manager had personality conflict with my self. I was told that I would be transferred to another department within corporate. I was then called into a "performance review" and was fired. This is the craziest most absurd situation I have ever been in. I would not recommed working for or purchasing from this company!

Too bad there was no choice for NO stars Sept. 8, 2012 Dear sir / madam, I wanted to bring to your attention a situation that occurred today at your 50 A&S Drive Store (466) in Paramus, NJ. I had purchased Nike golf shoes a day or two earlier and after trying them on again at home realized that I needed a larger size. I went to the store with the shoes to be exchanged for a larger size along with the original sales receipt. I noted a long line of approximately 25 customers at the main registers but saw there was a second series of registers with a 3 foot sign that is hung from the ceiling labeled “Exchanges and Refunds.” I waited on line but then decided to proceed to the golf department to find the larger size. I returned with the shoes I wanted to exchange the original purchase with and continued to wait. When I noted that the customer being helped apparently decided to exchange one item for another, and the sales associate asked another employee to locate the new product across the sales floor, I asked the associate if I could simply exchange the shoes. He told me I had to go to the back of the line of 25 customers. When I pointed out that I wished to do a simple exchange of the same model shoe in a larger size, he said “it doesn’t matter, you still need to go to the main registers.” I then pointed out that there was a sign directly above his head labeled “exchanges and refunds” and he reiterated “you cannot be helped here.” I then left dropped the new shoes on the counter, said “thank you very much, and left the store, deciding instead to return (and hopefully exchange) the shoes for the larger size at another Sports Authority store (466) located approximately 4 miles south. I arrived at the store finding they did not have my size so I received a refund. This transaction took place in a similar area clearly labeled “exchanges and refunds,” in fact the identical signage found in the first store. I then went to Golf Galaxy and purchased another pair of golf shoes for the same price. I am appalled at the horrible customer service I received at your store 466. I plan never to shop in Sports Authority again, and will tell this story to family and friends. I should also point out that while waiting on – line I asked another Sales Associate who was standing near the front door if he could help me and he stopped me and said NO. This kind of service is unacceptable, particularly in today’s difficult economic times.

Sports Authority was carrying a folding chair, under their brand name, that said "1/4 Ton Chair". That is 500 pounds, right? Inside, sewn to the underneath of the seat is a tag that says the maximum weight limit is 225 pounds. 225 = 500 ? Maybe in Sports Authority land. Most of the folks working at the local Sports Authority are local, and do try to keep up with the disarray of the stock that the customers' kids make. And most of them are friendly enough - just don't try to ask any technical questions. They know as much about their stock as the kid serving up the ice cream cone down the road. And good luck finding stock on the items that are on a good sale. There's no 'loss' to them if the 'loss-leader' isn't available. Clever business model, if you can get away with it. I only shop SA if the item is not available elsewhere. Don't you hope the SA executives have someone who checks this site? Yeah, like that's going to happen.

I feel I have to share the recent experience I had at your Frederick Md store. I couldn't believe the lack of customer satisfaction everyone I encountered projected. My event began on August 7, 2012. We purchased a Proform 1450 treadmill and the 4 year service plan. My husband and I also asked to have it delivered and set up. Our salesman Garrett was very nice and said that would not be a problem. The cost of delivery and setup is $123.99. We agreed and he said he would submit the paperwork and it should be delivered in a few days. Our total for this visit was $1870.38. My husband and I left there very happy with our purchase. However, that was the last time we felt like that concerning this purchase. The day of the purchase was 8/7, which was a Tuesday. On Friday night at 9:12, I received a phone call from a Hispanic man that I could hardly understand about the delivery of my treadmill. He said that he could deliver it on Thursday, August 16th between 1:00 and 3:00. Of course, I agreed since it had already been a week since I had purchased the item. We were not told when we purchased and asked for delivery that we would be responsible to clean up after the delivery people. Everytime we have had something delivered from other retailers they have cleaned up their mess and taken all the trash with them. Well, let me tell you, these men did not clean up or take the trash. When my husband called the store about this situation he was told that it is understood by the customer that they will be taking care of the trash. Well, it was not understood by these customers. So while cleaning up the mess, my husband found that there were flat head and round head screws used in the same area of the treadmill (this was after finding several extra screws on our floor). So at this point we were a bit concerned about how it was put together. But, my husband thought he would try it anyway. He turned it on and started to walk, he turned the fan on and NOTHING. The fan did not work. So, on Friday, August 17th, my husband called the store to tell them about the situations and was told that there would be another order put in for another treadmill to be delivered to our house and this one picked up. We did not hear anything from the delivery people or the store after this conversation. On Friday, August 24th, I went into the store to let them know that I was so done with this situation and that I wanted to return the treadmill and get my credit. The events of this visit really took me by surprise when it came to customer service and satisfaction. As I entered the store, I encountered a man (David on his badge) and asked to speak to a manager, he then said "what can I do for you", so I asked if he as a manager and he made a face and said "yes'. So I proceded to tell him my story and he pointed to a far register and said "go over there to that girl and she will take care of you". So I went over to that register, she was waiting on a lady and I was next in line. The cashier (Amy on her name tag), proceeded to have a personal conversation with the lady that was in front of me. She was talking about someone they both knew who was now going in to the 9th grade and she was telling the lady that her daughter was starting 1st grade at Glade Elementary and then was talking about a teacher that was now a learning intervention teacher that the school did not have a replacement for the day before. Yes, all this was happening as I was waiting to be waited in by Amy. When I finally got my turn with Amy, I again told the story and she said "OK", then she walked away to another register. She paged a manager, I think she told me his name was "Eric", but I am not entirely positive about this part. He came to the register, looked at the receipts and I told him the story (again). He said ok and said she would take care of it. He walked away and Amy came back. She proceded to complete the forms as she complained about all the paperwork. She then said to me, after she had filled out all the paperwork, "he did explain to you how this will work" and I told her the only thing he said to me was that she was going to take care of me. She said "well, this is how it works, you will not receive your credit until the merchandise is back in the store", so at this point I was really loosing my patience and told her that they didn't mind taking my money before the merchandise was in my hands. She said "oh well, this is how it works". So, not wanting to cause a scene I asked her if she could have them come pick this up as soon as possible. She said "well, it won't be before next Thursday, because the delivery people are only in the area on Thursdays and today is Friday, so you missed it this week". I told her it needed to be out of my house as soon as possible, if I wanted a piece of furniture to decorate the room, I would have picked something much cheaper. She said to me at this point "I just bought a treadmill, but we put ours together ourselves". Is this customer service? She said "I will put the order in and they will be calling you". She handed me my paperwork and said "that's it". Not once during this visit did anyone say, sorry this happened, is there anything we can do to make it right, or anything that ususally comes with customer service. I was so surprised and disappointed. We have shopped at this store a lot over the years as we have 2 children that played several sports and also all our sports shoes came from there. I will never again step foot in this store. I worked at a regional office for a retailer for over 10 years and we would never have stood for anything like this from one of our stores. By the way, last night at 8:30, I received the call from the delivery people, they are coming on Thursday, August 30th to pick it up, between 9:00 and 1:00. What a window. So this entire event has gone from August 7th to August 30th and I have not walked on this equipment yet. I hope you have read this and realize the way your brand is being represented in Frederick Maryland.

I have to say what a bad experience shopping at Sports Authority in Palm Desert. I purchased a treadmill there yesterday and paid to have it delivered and set up on Tuesday 9/4/12. I received a call from an employee this evening stating they over sold the treadmills and I only have 2 options, to take the floor model and get 15 percent off or i have to wait 2 weeks or more. Now my response to him was, lets do option three and refund my money tomorrow! What nerve telling me i only have two options after their screw up!! NOT! I will not shop at Sports Authority ever again....

I was just at the Kissimmee,Fl.store#361,and I will never shop at that store again.First I went to look for an item that was in the flyer,to locate such item was waaay more difficult for the store worker and myself.The worker rolled his eyes at me because he had to help me locate such item and take him away from arranging backpacks.Then I went to check out and stood in line behind 4 others then because I was not returning something I was in the wrong line,but it was the only one open until the cashier called for help.As I was trying to buy a few things the coupon I was using wouldn't work for my items.So I had the cashier void out some items and it confused him on why I didn't want them.So I purchased the one item and then went to go get something else to make the other coupon work,so when I can back to cash out,only the one lane was open again so I asked if I was in the correct line this time and I got a few dirty looks and the new item was in the price margin but it was a clearance item.Yes it was marked down but no where did it say clearance and it was sitting w/other of the same item.So I had the cashier void out the purchase again so I could find an item that would work so I could leave.I went and found an item that would work and returned to cash out and the cashiers comment was Did You Find Everything Ok Today!She was the cashier I just dealt w/a minute ago!I laughed at her and said are you kidding me!Now I'm pissed!She gave me a dumb look and asked if I have a rewards card,I said no and she asked Why? Why? I said can you just ring me up so I never have to step foot in the store again please.She says is there something wrong?Yes your employees are not helpful,they act inconvenienced to answer any ?'s you might have,sale items are difficult to locate in the store,even for the workers,I will not shop there again!...thank you.

Spent 6 football seasons purchasing gear and cleats at the Delafield, WI store. Just had the worst experience with Doug the Manager. Bought a pair of football cleats and my son wore them around the yard to break them in before the season, they didn't fit properly so we took the box, shoes and receipt back to the store and was told they were 'too worn out' to be returned. Doug said that I should have let my son wear them around the inside of my house so that they didn't show sign of grass stains on the cleats. There is NO WAY I would allow my son to wear football cleats inside my home on my flooring or carpets. He showed no sign of caring about customer service to a repeat customer. After much arguing with Doug he said we could drive back to the store and he would 'eat the cost' of the cleats but was very nasty to me about it. I deal in customer service daily at my own job and would be fired for speaking to a customer the way he does. Totally unacceptable. I will never go back to Sports Authority again and I will be sure to spread the word through everyone we know that has a child in sports to NEVER go to sports authority again.

In order to run a company smoothly the managers need to be trained properly from running a store to employee customer relations. I have never ever in my life let a company let certain employees just stand around and flirt with cashiers and I am not just talking once in awhile everyday. And the store Manager allows this. Being a Manager means working with associates side by side not sitting in the breakroom constantly texting on the cellphone. The mentality of this company is not good and not saying that there aren't some good people at corporate because there are. Anyways the best bet is just not to work there or buy they're merchandise which they're isn't much left supposedly the company is down sizing but I have seen it to much the company went out put money into a stupid football stadium instead of into software or new equipment the store needs.

Very disappointed, shopped at store in Burnsville,mn manager was a snot,we were buying a backpack It was on end of isle, were more than 1, listed for $45.00 they said was in wrong place, employees were willing to give it to me, manager would not do price adjustment. It was 65.00. Terrible customer service, won't shop there again.

to whom: Contrary to many of the above negative comments, mine is complimentary: Sports Authority, Tech Ridge store, Austin, TX, Manager Wayne Powell. Wayne is very attentive and concerned that my wife, Bermadette, and I are satified with our purchases. He is very detailed and exacting and has done us favors with helpful suggestions in addition to product selection. Dissatifaction takes priority over satisfaction when comments are made at this site. This appears to be unfortunate human behavior!

If you had such a rating, I would give you NO stars. I went online to your website to research recumbent exercise bikes. I saw 4 different manufacturers models that I would want to test before making a decision to buy. The prices ranged from 429 to 799 dollars. Called the local store in Ventura, was put on hold until a fitness dept person could take the call. DO YOU TRAIN YOUR PEOPLE AS TO HOW TO ANSWER THE TELEPHONE AND HELP A CUSTOMER? I think NOT! This gal was CLUELESS!........didn't seem to listen nor understand BASIC English. Asked to speak to the store manager; got someone on the phone named Eddie, who was neither the Store or the Asst Store Manager. He told me they wouldn't be in until tomorrow. Is this the normal procedure for resolving customer issues? If so, I will never patronize nor have anything "good" to say about Sports Authority to anyone. I would like an response to my comment at my email address: meiwun0519@yahoo. com

I have never been treated so rude by a store manager. Sports Authority is the worst store I have ever shopped at. I will never spend another cent at any sports authority. The manager at the Citrus Heights CA store actually tried to bully me by pushing his chest out at me and speaking in a firm tone. Never again!!!

This isn't so much a complaint about the corporate office, but more about the careers website. After spending about 45 minutes filling out an application, and answering their inane questions, the application process went dead. Not only did I not get to submit my completed application, but now I have to worry that my personal info is now out there in the open. When I tried to pick up from where I left off, I had to start the whole application process all over again--with those same asinine questions that probably have nothing to do with the position I applied to. Never again will I apply to that lame company.

Will never buy anything at Sports Authority.. bought a tent, it broke, and they're not allowing me to return it to get my money back. Store doesn't want to take it, they say to deal with the manufacturer.. manufacturer says to return it at the store.. Someone has to give me my money back THIS WEEK.