Spirit Airlines Corporate Office & Headquarters

you stink!!! 125$ rebooking fee for a 69$flight i think you your passengers a better deal than that unless you intend on going out of business

Spirit is a total nightmare and if you don't have to fly with them - just don't do it. I booked a flight online from cartagena to fort lauderdale and received flight email confirmation. I also booked a connecting flight for the same day to canada with continental. 2 weeks later I receive an email from spirit that my flight got changed to another flight, one day later than originally booked. I directly called them to find out that my booked flight got cancelled to 'operational reasons' - 2 months ahead of departure date???! are you kidding me? after talking to the supervisor for almost one hour - my options are to get a refund for future flights or to change my flight 2 days prior to my connecting flight. of course - not any compensation for anything! not even a reduced flight price or maybe on piece of luggage for free. NOTHING! sorry - we can cancel your flight anytime we want, we won't tell you why (operation reasons) and we don't have any documents that we can send you regarding your rights as a customer. and of course we have a zero compensation policy - this is just criminal. I made my lesson, cancelled my $9 membership and will never fly Spirit again...highly recommended!

Do youreslf a favor don't ever use this airline. Thier customer service is deplorable. I cannot believe they get away with this madness. The only way to stop them is to not use them and put them out of business. We do not deserve to be treated this way

This point system they have is a huge scam. they show available usage dates online, but every time I try to use my points they tell me only purchase flights are available for those dates. Finally i asked the guy which dates were available and he only has 3 out of the 21 dates shown on their web site. Fly anyone else, don't waste your points on this credit card with an outrageous fee of $70 a year.

iwas told by a friend thet they used spirit and liked them and we fly 3to 6 times a yearand i figured i would try spirit and it was not goodmy wife and my 4 and 5 year were very upset they lost our bags and i would like a refund for thati do not think i should pay for lost bags then on way back they seated us in exit row and kids r not allowed in them then made us wait out side of plane my wife and kids were crying and they overbooked flight people were very upset i am sure u have many complaints inregard to this flight my 4 and 5 yr old had to sit by themselves with strangers and me and wife seperate as well constantly get up to check on them and staff lady was rude this was the worst experience i have had on a plane and i would like to be compensated or will take action thomas alvino # 5163158862 319 west 11th street deer park new york 11729

i am disabled veteran with web tv, i have tried to contact your coporate office in vain, i flew spirit pilots rock,have a plane for tomorrow and want to change it till saturday or sunday on phisical issues,thats all, probably wont reply, society, those bombay assholes you have, day ilet a bombay mother,,,,, talk to me like that is, wont reply,i know, cause you suit sitting behind a f,,,, desk is all you know how to do, if i lose this flight, like for money purposes, not like i have anythig else to do,and nobodyi alredy could give a shit, lollollol, carry on,for nothing i know, i could think of a few things,,, lollollolllollool

My flight was cancelled and I never received any notice from the airlines. Just by chance my fellow traveller called to get confirmation. This was on 02/27/11. She was told that our flight scheduled for 03/11/11 had been cancelled. They cancelled all flights going from Boston to Fort Myers. I called to find out what was going on and of course just like everyone the call was directed to India. The response I got was that they usually notify people when there is a cancellation. They will refund the price of the tickets and that is all that they would do. DO NOT FLY WITH THIS AIRLINES. THEY ARE TOTALLY INEPT.

Don't fall for the Free Spirit Card. It is a rip off, I am entitled to 15,000 miles as a result of starting an account with free spirit. According to the credit card company, these miles are ready for use, however, when i tried to make a flight reservation, I was told that my free spirit account was never set up, a mistake of the company and that it will take 4-6 weeks to set up an account. The problem is that I am trying to book a flight that will take off in 6 weeks, thus I can not use my points and I can not purchase the flight and be reimbursed. I was routed to India, with rude customer service representatives and a manger who does not have authorization to set up an account over the phone. I was told I could write the corporate office to file a complaint, but could not understand the address the representative gave me and the rep refused to spell out the address and give me his name. I will never fly spirit airlines again and have canceled their so called free spirit credit card.

I will NEVER fly Spirit Airlines again! I bought 2 round trip tickets for me and my daughter, I flew back and my daughter stayed, however, she needed to change her flight back. Myself and my daughter have emailed and called Spirit with no respond. Finally after about 4 attempts she went up the airport, and the customer service rep basically told her since she did not return back on her scheduled flight she lost her money. That's CRAP! She was knew she would have had to pay a difference in flight which was OK, but they told her she lost that money. I need someone to contact me to get this straight. Money is too hard to come by for Spirit to rip people off. I will not stop until this is resolved, I will go as high as I need to, please believe it's not about the money its the principle. I will tell everyone I know to NOT fly with the airline, it's not worth the little money you think you're saving.

Don't try to call Spirit if something goes wrong. I was put on hold after I requested a supervisor and then disconnect. Flight canceled due to weather from Detroit to Las Vegas. My flight was due out at 8:00pm and was delayed two hours due to mechanical difficulties. Then after two hours we were on the plane. Sat on it for awhile, finally got de-ice then sorry, weather. Planes were still leaving at 8 so we could have left if the plane was ready. I had driven to the airport and could get home. I felt very sorry for two ladies I sat next to on the plane. One was 93 and the other was 76. Both had to spend the night at the airport as their transportation home was three hours away and it was now 1 in the morning. There was no sympathy for them from the Spirit gate agent. Sorry, its weather and we can't do a thing. Rebooking was a nightmare. I understand weather delays but they did not try to take the flight out after the weather cleared. All flights for the the next week were canceled so in effect I lost my vacation. All flights are unavailable for air miles during the times I could go during spring break. I am a teacher and can't take time until June now....oh and there are no flights in June either. Since I couldn't get a flight out, I tried to cancel the flight back....I either will be charged $110 cancelation fee. If I don't cancel then I can not just show up for the flight and lose my air miles. I chose to lose the air miles. Doesn't make business sense. They will now have an empty seat that they could have sold. Customer service is in India and they have no concern. Sorrys are robotic.

THE WORST AIRLINE EVER!!!!!!!!!!!!!!!!!!!! NO ONE EVER PICKS UP THE PHONE AFTER HOLDING FOR AN HOUR THE PHONE JUST HANGS UP!!! UNBELIEVABLE!!!!! THE WORST!!!!!!!!!!!!!!

My worst expiriance was with spirit airlines. I went online and made a booking, then after the booking was confirmed , I then received an on screen confirmation web page,. I then like usual printed it out, after i printing it out,. the letters were so small and unreadable, that i mistakenlly thought that the fighttime was 2:30 pm, when in fact it was set for 8:35 am. I then happen to have missed my flight due to the smallprinting. Then i later tried to reschedual for a ;another flight, but every call to the airline resualted in total discoragement, they at spirit would not for any reason reschedual my flight with out i having to pay them again. They said while on the phone talking with me, that i have totally lost the money that i payed for my airline tickets, and it was impossible to get another flight with out having to them pay again. I think that ether the air line sprit is in some in deep finacial problems or they have failed and over looked there true objective to provide the passenger with service satisfaction. I think that would would be the true reason for offering airline services to people. That cheap reaction in my book would be a tatol discoragement, and i think if not for most peoples finacial limitation they would'nt buy from them eather. However, the prices are so low that most poor people in todays struggling economy would have no choice but to take advantage of there deals even though their services have detiarated to almost a "2" percent; that would be on a 1-10 range. Any ways thats my complaint, ps if i was able to find that same prices ina more castermer ariented come pany, sprit would be out fo my plans as the providor of my traveling needs.

My complaint was never posted ven though i true took the time to write it. I think that you're company lately might be is reaping people off, or you're managements is totally helpless, when it comes to supervising the sirit air stuff. It would seem that in my case that the spirit headquaters is totally not being informed of the customer complaints. Some where alomg the line the spirit air management has lost the chain of cammand.edge I would think in a way that spirit airline moght have gone totally computer driven, maybe without any actaul people working in the management offices.

Had a voucher from previouly booked flight(had to cancel had emregent surgery)so my wife and I booked Spirt Air to Bahamas. Had to get connecting flight to Freeport as spirit only flies to Nassau. The morning of our flight from Myrtle Beach we approached the counter with our passports. The attendant said oh your the Millers we had hoped that you would not show up! We were amazed. She than tells us that Spirit has cancelled our flight. Sorry we can't accomadate you so that you may make your connecting flight. You can fly to Lauderdale and check with them to get to Nassau.Like, hope you can still use your connecting tickets. So we went home vacation ruined lost monies on booked hotel and fees on connecting flights. They gave me a voucher credit on the credit.Would really rather had been refunded the 700 dollars . Customer service is a joke if you can understand what they are telling you. Long story short we have to fly Spirit again or lose the original fare paid what a crock. They will be out of business soon at this rate.ditto the feeling of the rater above mine.

I will like to share my experience with spirit airline, which by the way ma i add was very upsetting. My boyfriend and i had a flight leaving from Myrtle Beach South Carolina to New York city, and ended up missing our flight. I was aware that if u miss a flight that we had to pay the differences in the tickets and airfare cost as well. I was pleading to the flight attendant that i had a family emergency and i had to get on the next plane to New York. Not knowing how the policy was, I asked to be on stand by for the next flight. I was at this air port for 3 hours trying to find a way to get to New York, the flight attendants were not helpful at all, they were very rude to my self and my boyfriend. I was told that i might as well throw my ticket out the window cuz it is no longer good for me. I was talked to like I was uneducated, and just did not feel the customer service that I was expected to get. After calling a 1800 number and receiving information, that the flight attendant was suppose to offer me to pay the difference in the departing ticket and keep my returning ticket the same. I went back to the air port the next day to speak with a different attendant. When I walked in the door the attendant rolled her eyes at me while i was in line to speak to her. To avoid my questions she tells another attendant to help me because I was in here yesterday and she does not want to explain to me again about my flight. As I approach the counter I address her that I heard what she said, and she then again rolled her eyes at me and began to help the next customer. I was not able to get any questions answered, once again did not feel the customer service for the second day in the row. My boyfriend decided to go try and talk to the two flight attendants, and he told them how rude they were to us both and that their customer service skills was bad. They then began to tell him that they will call security on him because they felt like he was catching an attitude with them. I than told my boyfriend its okay, and asked for both their names. They both told me thier names with a nasty attitude and asked us both the leave the airport. I know that we were treated very bad at this airport by these two attendants, and wanted all viewers to read our experience with Spirit AirLines. If i had to rate them i will give them a ZERO...

In 2010 my family was departing from a great trip in Orlando, FL to return to Michigan. I woke my family at 3:30 to drive to and arrive at the airport and return the rental car and be ready for our 6:30 am flight. At the gate we were informed that the flight was overbooked. We were asked to be bumped in return for a round trip voucher for each paid flight (4). I declined since we were already there and I know the voucher game. The woman asked me to hang on a second, went to the back room, came out and said, "Sir, I have been authorized to offer you 2 round trip vouchers for each paid ticket (so 8 total), hotel accomodations for that night and meal vouchers. I explained that the voucher thing never works and told her that if she could guarantee they would have no restrictions we would take them. She agreed, made note of it on "our account" and proceeded to issue the vouchers. Well, as you can imagine, trying to book flights with some guy in India is impossible as they decline every flight option we have presented, even with these "unrestricted" vouchers. They lied (or screwed up) to get us to not board and basically have provided us with such useless vouchers that we probably wont be able to use them at all within the 1 year limit. There is nothing "unrestricted" about them. Dont fall for the voucher offer - even if they claim they are unrestricted because even if you had a signed piece of paper from the check in desk at the airport, the people in India cannot confirm and acknowledge this even exists. Spirit Airlines: You have lost a customer and I will work hard to let others know that your company is unreliable, deceptive and disloyal to valued customers.

THIS HAS GOT TO BE THE MOST CONIVING, LIEING CHEATING COMPANY ON THE PLANET! How do we stop them? They bait and switch, their ticket counter people cause you to be late and then they charge you Money to book you on another flight, that they then bump you from and force you to pay even more money for another flight three days later!! TRUE STORY! At this point, i could have booked a first class ticket on United or another reputable airline and would not have had the trouble I have had with spirit. After two hours speaking with "Supervisors" all I could get back for their mistake was a $25 voucher for future travel!! Can you belive this? Like I will ever even type that website on my computer again!

To whom it may concern; This is it, I am finally giving up with your airline. I have just spent four hours on the phone to no avail, three hours and fifty minutes waiting on hold and ten minutes speaking to agents, neither who could speak english or correct my problem. What a pity what could be so great is actually the worst I have ever experienced. And to think you have had your corporate phone disabled, how pathetic. All this aggravation and I didn't even get to fly, don't blame me, blame your staff.

This airline is the worst. Service is atrocious. Employees lie.

Do not travel with this airline. I have never had such bad customer service. We traveled from Fort Myers Florida to Boston today and when we checked in both my husband and I had a CARRY ON. The women behind the desk said both carry-ons were fine. When we got to the gate and about to board, my husband was pulled aside and told he would have to PAY for his carry on. He got charged $45 dollars. A total rip off. AND we are in the $9 club. Does anyone have any idea how to reach someone in Corporate. The servic is so bd...they don't want to be reached. When reading the other comments, it sounds like no one can talk to a customer service representative. What type of airline is this. I would never recommend them. One star is even to good for them.