Spirit Airlines Corporate Office & Headquarters

this airline sucks. my flight was scheduled to leave at 7:45 and when i arrived i was told the flight boarded at 6:55 and i could not get on at 7:20. then i was told i had to pay $110 to get on the next flight at 4:00 pm. will never fly spirit again!!!!!

anyone interested in joining a class action suit against spirit airlines for unfair practices please e-mail ricksinop@comcast.net

I have flew Spirit Air for a couple years and didn't have any trouble until my last flight to Las vegas on Oct 10th of this year. My flight was cancelled on the way back to Detroit and I was told I would get 2 free roundtrip airfare tickets to anywhere Spirit flew and woud be reimbursed for the 2 nights hotel that I had to stay in becasue all the flights were FULL. This is Nov. 2011 and still no reimbursement of the hotel fee, Instead of 2 roundtrip airfares I got 3 - $50 vouchers that will expire in two months. I too have talked to thier India customer service with no luck on anything. I even sent a registerd letter and they would never sign for it. I am checking into reporting them to the State Att. Generals office. There flights are cheap but you are taking a chance when you fly with these lying scammers. Buyer beware as you will lose eventually flying with this airlines.

planed vacation for a year. got spirits conformation for flight out of country. time to leave no flight, days were all wrong, chola manager telling me its my fault its all wrong. no sorry or anything. she wanted to refund my money that day without my permission ( so many people would love to have that managers job and would do so much better)couldnt charge card back the money, didnt excised anymore. my vacation completely changed stuck in a 3rd world country for an extra 3 days. spirit really dont care about their paying customers... on the way back my seat was doubled booked and they had us going to Detroit rather then going home to California, lol... alll f...ed up.. telling everyone never to fly spirit.

This is a PAY TOILET airline now In fact my wife is flying tomorrow and is bringing toilet paper to hand the flight attendant They charge for everything - soon they will charge you for standing in the aisle or walking around to stretch your legs I would rather drive or not go on the trip if Spirit Airline is the only airline flying to that city

This is a PAY TOILET airline now In fact my wife is flying tomorrow and is bringing toilet paper to hand the flight attendant

Actually, I would not even give them a #1 rating. Here's why. I booked a flight one way and because I did not get a confirmation of my booking that day or the next, I booked a different flight with a different airline. Several weeks later I get a charge on my credit card for the flight from EROS TOURS AND TRAVEL. When I went online to see if this was recorded on Spirit Airlines' site there was no booking and no milage award (even several months later). Called Spirit about this and yes, they book through EROS, but they do not handle the information they requested and I gave. Hence, they said they did not have my email to confirm my booking with a confirmation #. I did not get any confirmation from EROS either until I saw the charge on my card a month later. Spirit had me down as a "no show" and how is this possible when they never booked it, nor confirmed it! They are croocks and a devious corporation. I will never, ever fly with the likes of them who do not have their customers best interest just their bottom line at heart.

Folks I have flown many airlines and I can assure you,these bastards are the worst in the business,Just try to use your miles ,I have 64,00 miles from my credit card use and get nothing but excuses when I actually try to use my miles for a flight.Oh you can book 1 way sometimes but NEVER round trip availabilty for a 7 day stay somewhere,what a freaking joke,and the joke is on me I guess. They may have fooled me once but I will no longer use their card and no longer fly with spirit,Hopefully they will go out of business.

RIP OFF! I have been a $9 fare club memeber for years and usually there have been no problems to complain about until today. I purchase a ticket for my father but entered the wron date coming. Since it was within 24hours they refunded me fully in a reservation credit. I purchased the new reservation which was cheaper and had a credit balance of $113.Now new rules since April 2011 states you have to purchase a new reservation within 2months.( they no longer give you a year) and it doesnt matter if you purchased it...the credit gets applied to the passenger. So bottom line if you dont make a new reservation within 2months for a future travel...THEY STEAL YOUR MONEY. Im done with spirit airlines. I hope they go under causethey suck!!!!!!!!!!!!!

I was going to flight from Fort L.. Florida to San Juan P.R. yesterday,9-Nov-2011 at 2125 hrs, when i was checking my e-mails around 1400 hrs, i found an e-mail sent from Spirit Airlines saying that my flight was canceled, i called them and they said that around 0500 hrs (while i was sleeping), they received an e-mail from me canceling my flight to Puerto Rico, what a airline, the perfect crime. i will get to the bottom of this, FBI,FAA, i dont know, but i will find my way to get you poor little B..., you will pay sooner or later.

Never again will I fly this airline. No mame, No mame,we cannot assist you, sorry must be part of the script the people of India is trained on. I asked to change a flight due to surgery I had. The fare they collected for the origional flight was $117.00 which included a $45.00 overhead bag fee!!!! I was told I could not speak with a supervisor, they would only change my reservation for the $44.00 flight I needed to book if I paid $180.00 + the 44.00 for the new flight and $45.00 if I were checking a bag. Can you say RIP OFF !!! They were no help, didn't want to be and didn't care.

Read the rules, and the fees, join the $9 fare club, get there credit card, and yes I flew Spirit about 20 times with NO problems. Seems like everyone that complains don't read the rules, and no the details of fees one can encounter. The longest a flight was delayed was 45 min due to weather of the incoming flight. Yes, it is a no frills airline, but they safely got me from point a to point b. And for 1/2 of less of competing airlines. Go Spirit!

Spirit has cancelled their service from Atlantic City, NJ to Boston. This service is used by many and is one of their better fights. Lets face it what damage can they do in an hour flight. Having a relative wanting to use this service, she was informed by someone who barely could be understood that the service between these two points no longer exists and was then was hung up on without being allowed to ask any further questions. I myself have used this service many times and found the flight to be fully occupied. It seems that cancellation of this service is a serious error on the part of Spirit a airline right now is dealing with many unhappy consumers.

When I arrived for my return flight from Myrtle Beach to NY in August, the plane was full. I was offered two free flights to give up my seat. I did so and waited for the next plane for hours. I was told at the reservation desk that I must redeem my free tickets by October 20, 2011. I called today (October 20, 2011) to redeem my tickets and was told that my vouchers were expired. It seems like the voucher system is a scam. I was told by Cee Cee at the counter that I have until this date to redeem them. I was told by customer service that it expired on October 19, 2011 - at 23 hours and 59 minutes. Customer service did not help in any way. They were unwilling to listen to anything I had to say. They did not admit that their reservation clerk made an error. I will never travel this airline again. Very disappointed, angry, and annoyed. I will tell everyone I know about this poor quality of customer service. They should not be allowed to operate - as it appears that others have had similar problems.

canceled my flight, i had to book another flight to get to my destination and pay $400 for one way ticket to chicago. as compensation they gave me $150 voucher with a valid date only for 2 month, im not planning to travel withitn 2 month so its means nothing to me. pooe customer service, that is why there are so many bad reviews

This is remarkably the worst airline ever. I am amazed that they are allowed to do business. If their service is this terrible -and it is epically, bad hollywood movie bad- imagine the condition of their aircraft. We'll never use them again. They managed to rob us on a flight cancellation before we even got on the plane. Why give them the chance to rob anyone again? They are gutless, greedy and condescending. Boycott and email time.

A vety attractive airline pricewise. I have flown it for the last three years nearly every other week from Boston to Ft Lauderdale. No problems if you have no bags and just want a cheap flight (which is what I want). I have accumulated over 60,000 miles in the time I have flown and recently tried to get a free roundtrip during the holiday season. It would take 25,000 miles each way, which was no problem, however the flight that I wanted was booked and I could not fly then. The young man from India on the phone told me the plane was sold out, so as he spoke I went on line and lo and behold there were plenty of seats on the flight. When I told him this he abruptly hung up on me. This was after an hour of waiting on hold and talking(but not understanding) this young man. I have no problem with the airline. My problem is the India call center, the lack of response from Spirit and the fact that management, through their unavailability to hear concerns just doesnt care about their passengers, who pay their salaries

MINUS 10 SCORE ______ BIG 0 This airline is a scam. YOU can never get your miles redeemed. They never have off peak times to fly and use your miles. I have tried 8 times and now on my 9th try over the last 6 months. NEVER ANY AVAILABLE. I JUST GOT OFF THE PHONE WITH JUDA ( customer service manager). I tried 10 dates, 10 different cities, 10 different times...GUESS WHAT... NO AVAILABLILITY EVEN 2 MONTHS OUT..... SURPRISE... THEY ARE SCAMMING YOU. IT IS NOT WORTH THEIR CREDIT CARD. THIS IS THE SECOND ONE WE GOT AND THE SAME STORY. THEY DONT HONOR ANY POINTS OR MILE... THEY GIVE THEM BUT THERE IS NEVER ANY AVAILABILITY... STAY AWAY FROM SPIRIT.

I was on a flight from FL to PR, I was offered to fly next day and in return I would be given vouchers for two tickets, now that I'm trying to redeem them I'm told there are restrictions to flyng, requested to speak to a manager and was told NO is there anything else they can help me with asked for a number in the states so I can talk to an english speaking person I was told NO again.

I was just charge $59.95 to my free spirit master card/9 dollar free spirit club. I did not approve that charge to my spirit master card. They did not send me an email and give me the option to decline. I call spirit and spoke with Alexis in india, and got no where. why is it that spirit airline doesn't have our own people working for this airlines. I am sick and tired of talking either to a recording or people from other country which I can not understand. spirit you will be out of business with the way you treat your customers.