Spirit Airlines Corporate Office & Headquarters

Recently flew from Detroit to Las Vegas roundtrip due to a death in the family. My husband and I flew on the same flight next to each other and he received in miles just under 2700 and I received 1745. Yet I calculated per the itinerary page that I printed out from Spirit before we flew that we should have received about 3508 roundtrip, each. When calling regarding this, could not understand the person on the other end. She told me that there is some kind of tier? system that my husband received the most miles and I received 50% because i was sub... something or another. I told her that was crap, I flew the same miles, paid the same price. She was not very explanatory, repeating the same thing that it was Spirit policy. She did not satisfy my inquiry. Will be looking into this further. At this point, I will be telling anyone I know (and to pass on) not to fly Spirit as they really don't care about their passengers. They also nickel and dime you for everything.

09/23/2011 Sprit Airlines Corporate Office/ Headquarters 2800 Executive Way Miramar, FL 33316 Dear Sirs, Thank you for your attention to this request. I purchased a ticket on transaction date July 11th 2010. I discovered that I had to become a member to receive the reduced fair. Apparently by joining the club I was not aware of the recurring annual membership fee. Upon arriving home I received my credit card statement with a 59.95 membership charge I contacted a gentleman in India named Gerrad at Phone number 800-772-7117 He told me once this charge that he was unable to help me with a credit for this amount....also contact my credit card company they said to contact Spirit Airlines. This could possibly be an oversight on my part because I was not aware of the recurring annual membership charge. I cancelled this membership fee on 09/19/2011 I would greatly appreciate it if you would credit my visa card in the amount of 59.95 Thank you Colin P Cooper

Worst airlines ever! First they removed all my promotional miles because barclays bank and spirit do not work together anymore. Without warning, nothing. Then their india branch manager said i need to spend $1 / month or you lose the miles. If they told me that from the start i wouldnt have wasted my time. Horrible airline, and their prices are higher than their competitors when you add up all the fees and surcharges. This airline will not be here in 5 years. I plan on starting a class action lawsuit for fraud and unfair trade practices.

I have been a $9 club member and also a free spirit member for many years. In may of this year I cancelled the old Spirit credit card and got the new Spirit credit card. Today I found out that my $9 fare membership was cancelled in July because I didn't pay $59 for membership that had previously been paid by the credit card bank. Never was I billed $59 nor advised that my membership had been cancelled. I was also unaware that new credit card did not pay the membership fee. I think that $68 is ridiculous for 1 checked bag and 1 carryon bag. Thank goodness I had enough miles for a free flight.

We made reservations 4 months in advance for our vacation. They changed our return-home date TWICE - the second change occurred just days before our trip. We had reservations for our place to stay, a rental car, and my parents were driving there to meet us. By changing our return date, it messed up our entire vacation and my parents would not be able to arrive in time to see us. I called Spirit and was on the phone for nearly an hour with 3 people in India, each with a higher level of "escalation" but the last person I talked to said he was the highest level of authority and could not do anything for me but cancel my entire flight! So now I am either out the other expenses for my trip or am faced with driving 10 hours to my destination! Not to mention all the planning and work-related arrangements that went into this. Every other airline that I have flown would have either resolved my issue or offered a voucher for a future flight but Spirit told me they do not offer any form of compensation. DO NOT FLY WITH THIS AIRLINE! THEY DO NOT CARE ABOUT THEIR CUSTOMERS, ONLY THEIR SCHEDULES!

This company has gotten on my last nerve! There is no one from america to speak to and when you ask to speak to someone that you can understand, they say to call back. Now I know why they're a cheaper airline to use. America is going downhill at a fast rate. As an american, I feel like a minority and that soon we will continue to struggle more and more. I just don't know what's next. I just lost all my miles because spirit is no longer associated with barclaycard. I will never use spirit again as long as I live! I will tell everyone in my circle about this and tell them to tell at least 1 person.

your employees at the Chicago O'hare airport need to be retrained they are the biggest bunch of incompetent people i have ever encountered, first of all they started with one person at the desk now mind you i got to the airport way earlier than i was supposed to so i could get everything i needed but as i and about 100 more people stood in line finally a couple of other people started working the counter and one of the girls that were working the counter opened her mouth to tell people that if they had a flight that went out at 5:30 to come to the front this did nothing but cause a cluster of people to rush the counter and the people who had already been in the line for well over an hour were pushed back there was a lot of angry people to include me then i was told that since my plane was leaving at 6:40 am mind you i had been in line for over an hour that i would have to wait finally after about 20 min. of the girl arguing with me she finally took my things and gave me my ticket,this was the worst trip i have ever had in my life and hope no one else ever has to deal with this !!!!!!!!!!!!!!!

THE WORST AIRLINE EVER!!!!! NOT RECOMMENDED AT ALL! I WAS THERE 50 MINUTES BEFORE THE FLIGHT AND THEY WONT LET ME INNN OR REFUND ME THE MONEY, THEY WERE VERY RUDE, THIS IS VERY FRUSTRATING AND DISASPPOINTING! IT ACTUALLY HAPPENED 30 MINUTES AGO! BETTER AIRLINES FOR LOCALS ARE SOUTHWEST AIRLINES OR DELTA OR INTERNATIONAL, BUT NEVER EVER WILL I BOOK A TICKET FOR SPIRIT AIRLINES! SEP.2, 2011

On August 8,2011 I flight from Niagara Falls to Bogota,by mistake I paid for two baggages ( US4140.oo ) but I traveled with only one. In the Niagara Falls airport in the counter when I was doing check in I told to the lady that I had only one baggage and I was paid for two; she told me that se will write down on the computer the note in order to costumer service will return my money. When I was taken te flight to return to Niaara Falls, in Bogota, I told to the lady of the counter that I only had one baggage, she told me that in the fORT lAUDERDALE airport the customer swervice office will fix my problem.In that airport I claim in customer service about this and told me in Niagara Falls will fix this.When arrived to Niagara Falls the lady of customer service told me they never refund any fees.I call to customer servic and it was waste time. My money lost or was stolen by Spirit airlane. No body knows the phone number or address of the headquarters or CEO. This is not to much money but I have the right to recover my money; I'm paing for a service that I do not received. On the other hand, in Niagara Falls airport in the counter when I was checking the man told me that I had to paid US$25.oo for the chair and I told that I will not pay for the chair, then he told me: Give me US$10.oo and I fix this, I give the money and he took the money and put on his pocket. On this fly no body paid for chair. What kind of company is this? There are autorities that controled this abuse?

THIS IS THE WORST AIRLINE EVER. I will never use them again. Their employees seem to have no ethics or morals. What they do is steal from the poor and make themselves rich. Back in 2010 I had signed up for a $9 fare club which was $39.95 for one year. A year later they have charged me $59.95 for the automatic renewal. I have received no emails or communication for the increase or reminder to cancel the service. When I called up for a refund they informed me that they have a NO REFUND policy and when I requested to speak to a supervisor, they said I have to send a written request (not email) by USPS to their corporate office. This is BS. Any person/company should always get a second chance. But not Spirit. They should be happy with the money that they have made and quit while they are ahead. We need to find a way to stop them. I will ensure I start a campaign against them using Facebook and Twitter. Happy Thieving Spirit Airlines.

8/25/2011 I HAVE NO WORDS FOR YOU AND YOUR ------- AIRLINES...YOU SUCK WHO THE HELL WANTS TO SPEAK TO SOMEONE FROM INDIA...I DON'T I AM FROM THE UNITED STATES OF AMERICA I CALLED BECAUSE I WAS CONCERNED ABOUT HURRICANE IRENE I HAVE A FAMILY MEMBER FLYING FROM FORT LAUDERDALE TO NEW JERSEY AND "LILLIAN" TELLS ME THERE IS NO PROBLEM...NO HURRICANE....OMG BEST PART...THERE IS NO CORPORATE TELEPHONE # I HOPE AND PRAY YOU GO OUT OF BUSINESS SOON...

I have to state a very poor comment on your booking policies. Spirit airlines apparently prefers to keep all the monies of the price of one flight ticket, this seems to be more profitable to you then to have loyal customers that will choose your arline above the competition each and everytime. Unfortunately,i believe this policy will slowly but shurely hurt your buisness as we the customer will have no other choice but to part ways with you. I can fully understand a penalty fee if for any reason you could not keep your committment to fly on the agreed date of the flight. But there is no justification what so ever to keep all the money! You have set this as a cancelation policy, but to the "customer" ...better stated VICTIM this is THEFT!

I have been flying Spirit Airlines for the last 4 years. I must be that one in a million because I have never had any problem with them. I have accumulated over 60,000 miles in the last year alone. The only problem I have ever had turned out to be when I mistakenly made my flight arangements for what I thought was 8AM and I made them for 8PM. Even then they helped get me out 4 hours earlier. I do agree sometimes about them charging for everything but hey have you had your car serviced lately. I to have had to speak with someone outsourced but that is the way life in the US is today. So I will continue to fly with them.

I will NEVER do business with Spirit Airline and I will tell EVERYONE I know not to do any business with them. I too just got a 59.95 renewal fee for the $9 fair club that I joined 2 years ago. I called and cancelled shortly after I joined and of course they have no record of that nor do I have the cancellation #. I asked that they send me one today in writing after I cancelled for the 2nd time but they said they could not. They said they sent me an email stating that I needed to cancel before the renewal...I have not had the email address they have on file for almost 2 years now....funny they could send me an email to an email address that I no longer have but they can't send me an email confirming my cancellation to my current email ??????? I have contacted my bank to freeze the payment until I can resolve this.... DO NOT USE SPIRIT AIR...they use DECEPTIVE practices and you can not speak to anyone in the USA....even thought there corporate headquaters is in FLORIDA....

I have flown in numerous ocassions with Spirit since it first started its operations to Costa Rica. I admit that with all things considered, I felt I have gotten (all the time) a good deal for my money and really, I had not had any issues with its online services (ever) as I notice most people have. On our last trip we (my six year old daughter and I) flew to Detroit and back with one connection in Fort Lauderdale. No problems with its almost impecable on time departure and/or early arrivals, however on our last trip (july 4th)the flight was rather bumpy and the seat belt signal was activated during most of our journey into San José. My daughther had a need to rush into the loo but couldn't because of the aforementioned situation. The plane landed and we proceded out of the cabin, though by that time my daughter could almost not walk as she was crossing her legs to prevent an accident on the cabin. It was noticeble for the flight attendant the situation as we were holding at a slow pace the remaining passangers from exiting the aircraft while my daughter was pleaing for the WC. I asked the flight attendant if we could use the one right next to the exiting door and she only clutched tied her lips and nodded as if to saying "I am sorry but we are not allowed". I might have given her only the nasty looks but at that very moment, the captain opened the WC's door and he might have listened to my plea, though by that time I was already way too upset by the flight attendant's lack of consideration and really with no need to make my daughter suffer to have her walk another five minutes before reaching an airport loo. What difference is there between the captain right of using the WC on the ground as opposed to my six year old child???

Spirit Airlines' customer service is, by far, THE WORST I have EVER experienced in my 41 years of life. I booked a flight in December of 2010 from Boston to Ft Lauderdale from 8/20-8/23, round trip. When I originally booked the flight, I had an early departure from Boston with what appeared to be a direct connection to FL. Since I made the reservation they changed my itinerary at least 8 times. I learned yesterday, only after logging onto the site, that I have to spend about 11 hours of my first day of vacation either in the air or at an airport. It is unbelievable and unacceptable that this airline is able to make that many changes without any consideration for the customer. I planned my vacation in advance and planned being dropped off and picked up since each of the airports is anywhere from 45mins to 1 hr from the departure and destination sites. What I don't understand is why, if I asked for specific flying times, would Spirit change my departure times? Maybe the better question is why don't they just tell customers up front that are redeeming miles that they don't matter and the expectation is they will accept whatever is offered regardless of whether they're flexible or not versus asking what time they'd like to depart? I think it's unconstitutional that an airline is allowed to make whatever modifications without consideration to the customer. When I call customer service, I reach someone in a totally different country with a language barrier and thick accent that makes it nearly impossible for me to understand therefore very difficult to effectively communicate. I spoke with a rep yesterday that offered to cancel my flight and credit me back the miles after I voiced my disgust about the schedule changes and additional flying time. REALLY????!! Today, I speak with another representative that totally dismissed my concerns. This has got to be the worst customer service in the world. They show no sympathy or empathy for customers. Instead they offer alternate options to "quiet" the customer without really understanding what the customer wants. The lack of concern is expressed on every interaction I have ever had with the airline. I am shocked you still have customers. I guess it's true that you get what you pay for.

LEFT ME STRANDED IN NYC!!! NO HELP WHATSOEVER NO REFUND SCREWED US OUT OF $420!!!! CANCELLED FLIGHT NO EXPLANATION OR HELP!

Worst airline ever! I have an email saying I'm supposed to receive a 5000 free miles and never got them when I produced proof they had me email it to a fraudulent email address with no response and they never even read the email!!

My sister and I were planning on spending 3 days in NYC for my 40th birthday. We were booked to see talk shows that tickets had to be requested months in advance. Well, on the morning of departure we were told that the flight to Ft. Lauderdale was circling Sarasota Florida due to weather not permitting the plan to land. Because of the plane circling, it had to return immediately to Ft. Lauderdale to re-fuel and it would be in Tampa to pick up the delayed passengers. The plan never came back and the flight was cancelled. The best Equardo the manager could do was issue a complete refund (which would take 7-10 business day) or book us on the next days morning flight. I explained and even showed my tickets to Equardo and stressed how I had to request these tickets months in advance. Equardo, was not willing to do anything but offer the refund or book us on a morning flight. At least the hotel in Nyc was willing not to charge us one nights stay. I do not understand why the airline did not offer me a flight on another carrier or possibly offer to give us some other type of compensation. The weather was delayed for weather but cancelled for re-fueling. Re-fueling is not an act of mother nature. We are returning to the airport tonight to see if we can be put on 9:35pm standby flight. Even if we do get on this flight tonight, our connecting flight will not depart to LaGuardia till 5am. Spirit stated they can help us with a distress room in Ft. Lauderdale until our 5am flight departs at a distressed amount of $69.99. $69.99????? now, I'm paying for the re-fueling, hotel to wait for flight and hotel increase of $400.00 in NYC because I have to stay an extra night and rates increased? My 40th birthday celebration has really turned to crap! Thanks Spirit! Did they go over Customer Service in training their employees? Seem Spirit does not know meaning of Customer Service.

Never ever again I want to deal with Spirit Airline...worse air line ever ...what a rip off . they made a mistake on the reservation and charged us twice (double booking) and returned a partial credit ,,,,can't talk to cheap mr Patel in India and get a refund ,,,,