Spirit Airlines Corporate Office & Headquarters

If I could have rated this so called Airline less THAN 1 STAR I WOULD! THEY ARE THE WORST AIRLINES I HAVE EVERY FLOWN- STAY AWAY! NOT WORTH ANY PRICE THEY WANT FOR A TICKET!

Never ever ever ever fly this airlines again.. too many complaints to list..

Worst. Airlines. Ever. Our vaction ended with us losing our connection from Ft.Laderdale because of "God's will" but if they say that then we find out there was no bad weather within a 100 acre radius of the planes path, they must be atheists. We used a so-called "free ticket" we had to pay $500 for. We got this ticket from a previously bad experince (Spirit's pilots on strike). They told us that they would not pay for our hotel because of God's will. NEVER FLY WITH THIS AIRLINES. EVER!!!

After a wonderful vacation in Jamaica, we were told by Spirit airlines that our flight was delayed by an hour due to bad weather and that we can't be compensated in anyway because it was an "act of god". One hour became 5 hours and we finally boarded .. we missed our connecting flight to Orlando and waited in line another hour plus, only to be told that there is nothing they can do for us since it was nto their fault .. the problem is that there was no bad weather in ft. lauderdale or surrounding area.. Another excuse...We should be at least be compensated for our hotel stay... I am so happy we did not sign up for your credit card and all the "empty promises" you are giving away.. I will never ever fly Spirit Airlines.. Cpersaud@cfl.rr.com 2180 firestone ct oviedo fl..32765

Just received the "Weiner" ad for $9 flights in my in-box. Very offensive.

...actually - minus 20. That's my rating. I was a member of "9 Club" (9 Liars Club, more like it) - which was not a cheap proposition to start with. I purchased 2 tickets to Cancun for me and my son for 25th of July of last year, hoping to get a few days off for him, as he is overworked, State level Swimming Champion and straight A in all his AP and Honor Classes student in one of the oughest schools is US. So - finally, after literally "carving out" 2 weeks without tough swim practices twice daily and all other burdens - we were to go from Fort Lauderdale. 10 days prior to our departure, I was getting out of bed at 5 in the morning to raise my son for his practice, when I literally collapsed, loosing conciousness - my back totally gave out. I spend 2 weeks in an excruciating pain, finally being able to get out of bed on crutches, with numerous visits to the neurologist, that included horrendous shots into my spine and daily visits to the therapists....brrrr...... I called Spirit on the second day after my confinement to the bed, and explained the situation, send to their Customer Service copies of my MRI and affidavids from my doctor, that I cannot fly under any circumstances - after numerous phone calls, Spirit "granted me" a half price "credit" (why half price to start with? I didn't frivolously cancel my flight - I was an INVALID! with proven record!) - and I was to use this pitiful 360 dollars credit towards the BOOKING another flight within a year. Booking, not flying, mind you. With all the therapy and multitude of my son't activities, I was unable to use my credit - until now. I got 5 messages on line urging me to renew my 9 CLUB Membership from Spirit Headquarters, even a "letter" from one of their proud pilots (hehehehehehe! what a scam!) - but when I finally managed to get dates open to my son to go and visit with his Brother - who accidentally is getting married this year - and tried to BOOK tickets on my so-called credit, I was INFORMED, that I was supposed to COMPLETE the trip within that year from my accident, not just book for a trip taking place PAST the date. Complete reversal of what I was told in July of 2010. Which means - I have 3 days left to take the trip - anywhere. But I was reassured previously TWICE, that all I needed to do in order to still get my credit was to BOOK the flight for any date, as long as I post the booking before expiration date. So - I lost 600 plus dollars (as I not only paid for my "membership", but also also - for seats assignment and luggage, and you know, what scam THIS IS!), and NOBODY did ever even addressed the issue - this was a MEDICAL EMERGENCY, with tons of papers from specialists, barring me from taking any trips up to the time, when I was finally able to take them. What kind of gang operates this scam? My other son, who happens to be a pilot, refused to work for them, even with nice "package" they offered - he would not be able to sleep peacefully at night, if he was a part of this outfit in any way. I do not wonder why anymore. I have to join - or start a crusade to help to put them out of business. Spirit Airlines is an abomination to Airlines, they are bunch of cheap scam artists, and people need to know, to what extend they will manipulate you out of your money. Please, don't fly this pitiful, dirty maneuvering Airline. I literally despise them! And somebody with legal power needs to look into their scamms and PUT THEM out of business - for all of us, trusting souls, sake. And do it soon.

All I can say it this is the worse experience with a canceled or late airline ticket EVER!!!! I did not make the flight and Spirit Airlines refused to give any kind credit at all, NOTHING!!! There has to be some laws against this...this is America afterall!!!! Itried calling the coporate office and the number did not work.

I forget to rate this airline in my prevous post. Of course it's poor. Where are the Americans that work for this airline....wow!!!

May 30, 2011 FROM: Marquis Mills 418 Bridge Landings Douglasville, GA 30134 TO: Vice President and General Manger Spirit Airlines On May 21, 2011 arrived for flight NK231 which was scheduled to leave Atlanta at 7:00 AM and arrive Fort Lauderdale at 8:46AM, at check-in was told I had to pay for a bag, told the girl at the desk when I purchased the ticket was not informed of such, so I gave her my credit card for payment. Call my mother on the phone, to let her know I was at airport and would be leaving shortly, girl at the counter instead of processing the payment decided to listen in on my conversation with my mother, shoved the card back at me, and said you’re not getting on this flight. I called from the manager and got her supervisor a man who stated to me they wasn’t going to take my card, and was bumping me off the flight, and that I had to come back for the next flight which was in the evening. I asked them why they were doing this, I did nothing wrong, he told me that his customer service rep. said she didn’t like what I was saying over the phone, and he was going along with her and bumping me off the flight, I told him that was ridiculous, and that I was going to my grandparent funeral, but he didn’t care and refuse to listen. Since I was bumped off flight I asked for a refund, but he refuse, I asked for his name, and name of the girl behind counter but they both refused and turned around their badges so I couldn’t see the names, all I can tell you about supervisor and the customer service person are, both are black, and very, very, nasty, rude and demonstrated no type of professionalism. I walked around the airport trying to find someone to help me with this matter, but was told no one could help me with your airline, and this was a common practice with Spirit Airline on the way passengers are treated. I had to go home, costing me the loss of extra parking fees, gas, time because of being bumped off my flight. What hurts me the most of all, was never being able to see my grandparent burial and saying goodbye with the rest of my family, Spirit has no heart. I tell you, this was my first experience with Spirit airline and the last, I have never been treated in such a horrendous manner with any other airline in my life until I decided to give Spirit a try. When I returned home, I took a different airline, in which I was treated with A #1 customer service and with respect. I will never fly spirit airline again, and will tell all my family, friends and job associates and any everyone I come across about your customer service , to stay away from your airline, where any customer service rep,or supervisor can set themselves as GOD’S, where you as a passenger must come to them with eyes cast down, afraid to look-up. Not only didn't they care about my bereavement, must made sure I couldn't attend the funeral. Something needs to be done about this.

I not sure your company care , but I will never use your airline again. the counter attendent in Montego Bay Jamaica was so rude, if Spirit don't care enought to train it's help then, we the flying public should care enought about our money and time to just fly with anyother airline. Please DO NOT give your hard earned money to this Airline.

myrtle beach to atl. city to logan boston. at atl.city, they cancelled the flight. they said maint issue. two other flts. werecancelled .no reason was given. next flight out , next day with no gaurantee we would make the flight. they called two state troopers to quiet things down. over reaction on their part. four hrs. later i rented a car for 250.00 and drove home over 450 miles . still trying to contact spirit next to impossible. i do not like to talk to india.am calling the A.G.s in boston and file a complaint.stay away from spirit airlines. they are a rip off.

There is an employee in spirit named charlie.....he did a god job really appreciate his work...

Spirit airlines the worst piece of shit ever, this airlines will treat you like garbage, no refunds no vouchers, no nothing, a flight of 4 1/2 hours can be up to 36 hours, no apologies no nothing they take your money and run. this is the worst, Best to pay a couple hundred more than use spirit, once they have your money, they don't care if you fly or die. WORLD'S WORST AIRLINE, SPIRIT IT'S GARBAGE USE ANY OTHER AIRLINE BUT SPIRIT OR YOU WILL LIVE HELL HERE ON EARTH

DO NOT BOOK TICKETS ON SPIRIT WORST AIRLINE EVER !!!!!!!!!!!!!!!!!!!!!

This airline is by far the worst airline I've ever booked a travel with. Customer Service at the airport was horrible and you have spiteful employees. You would think in this economy you would try to help your passengers! Arrive at the airpoty, 3 passengers and 1 bag. The bag was overweight by 15 pounds (total weight 55) and I get it, you charge extra. However, there 3 people travelling and 1 bag. If all 3 people had a bag, it would total 120 pounds and the 1st checked bag already costed us $28! On the return flight, to advoid the overage again, I brought a carryon AND GOT CHARGED $30 FOR THE CARRYON!!!!!!! RIDICULOUS!!!!!! After pruchasing my ticket, I ended up paying an additional $111. OUTRAGEIOUS!!!!! You allow 3rd party sites like Orbitz, etc to sell your tickets but you should put a note about all the additional fees you charge!!! NEVER AGAIN!!!!!

Spirit Airlines is the biggest FRAUD going. I could go on and on about how they make fraudulent offers to get you to do business with them, and when you realize what they have done their answer is to offer you CREDITS to get you back on the airline. Last summer, I was offered 2 free RT tickets if I completed a credit card app. Since I only travel to one destination with Spirit and in the same month every eyar--I specifically asked abut restrictions on the free tickets. I was told there were none. When I went to book the same tickets for July that I book every year--and fully intended to use my FREE tickets--I was told that the free tickets could only be used in non-peak travel months. I proceeded to book my reservations without the use of the FREE tickets. The web site was having problems and could not complete reservations so I called into the reservation line to complete the bookings. Yesterday I received my Spirit Credit Card stmt and it reminded me that I never received a confirmation email. Called India today, after being disconnected 3 times, I finally got the confirmation code, looked up the res and saw that Spirit has charged me $20 to book my res via phone. When I explained that the web site was down on the day I try to complete the reservation--I was offered a $20 credit--which must be used within 60 days. Talk about fraud. Free tickets anywhere in CONUS without restrictions , except they are restricted. $20 credit to talk to an agent when their website is down, but must be used within 60 days. And all of this reminds me that their seats are so close together that a 5'4" woman travel with her knees to her chin. OH... and their Mirimar HQ phone number is disconnected. How convenient is that. Spirit is leading the way in bad service. My recent tickets cost $572 Ft Laud to Atlantic City. I hardly call that a low cost carrier. If you want to bring more than the clothes on your back, or travel without the woman's head from the seat in front of you being in your lap--you will pay for that. I place a wager that Spirit will be the first airline to charge to use the bathroom. FRAUD, fraud, fraud. This airline is a disgrace.

I got the worst possible customer service from some person in India in regards to my Reservation I have on Spirit Airlines. I don't think the guy even understood my question. I don't understand why do we have to call someone on the other side of the world to get customer service for the company that operates in US. I guess our government needs to wake up oh wait I forget they rather fight amonst themselves to see who gets paid first. Bottomline won't be using Spirit again if I have to call India to get any kind of customer service or Support.

DO NOT FLY SPIRIT AIRLINES IF YOUR HAPPINESS DEPENDS ON IT. ITS NOT AN AMERICAN CUSTOMER SERVICE FRIENDLY COMPANY. IT IS BASED OUT OF INDIA AND YOUR UNABLE TO UNDERSTAND THEIR LANGUAGE TO SPEAK WITH THEM OR UNABLE TO REDEEM YOUR MILES. WHEN YOU REQUEST DATES YOU WANT, THEY SAY THEY ARE NOT AVAILABLE, WHICH DOESN'T ALLOW YOU TO REDEEM YOUR POINTS EVER (THAT IS THEIR SCAM) SO THAT YOU WILL WASTE YOUR POINTS AND GIVE UP AND CANCEL THE CARD, WHICH THEN CANCELS YOUR POINTS. PRESIDENT OBAMA, PLEASE GET SOMEONE INVOLVED WITH SPIRIT AIRLINES AND HAVE THEM ADDRESS THE MANY COMPLAINTS AND HAVE THEM OWN THEIR MISTAKES!!!!! WE SHOULD NOT HAVE TO BE DIRECTED TO INDIA TO TAKE CARE OF A CUSTOMER SERVICE CONCERN HERE IN THE US. WE ARE A GREAT COUNTRY AND WHY ARE US CORPORATE OFFICES SENDING CUSTOMER SERVICE REQUESTS OUT OF THE COUNTRY? THIS IS UNAMERICAN!!! THERE IS A HUGE LANGUAGE BARRIER AND FRUSTRATION JUST TO TAKE CARE OF YOUR CONCERN. SEEMS LIKE WE'VE SOLD OUR SOULS/CUSTOMER SERVICE HERE!!!! CUSTOMER SERVICE SHOULD BE THE GREATEST THING WE HAVE TO OFFER AND ITS NOT!!!! SPIRIT CEO/BEN BALDANZA NEEDS TO LIVE IN INDIA WITH HIS CUSTOMER SERVICE REPS AND GIVE UP RUNNING A CORP. HEADQUARTERS OFFICE HERE IN FLORIDA. HE DOESN'T BELONG HERE NOR DOES SPIRIT AIRLINES!!!! ESPECIALLY WHEN YOU SEE HOW MANY COMPLAINTS THERE ARE!!!

CAN ANYONE HELP ME? SPIRIT AIRLINE JUST CAN'T DO THIS TO US. I HAVE READ THE OTHERS LETTERS. THIS IS JUST NOT, NOT, RIGHT. SOMEONE PLEASE HELP ALL OF US. I was on the web to buy my ticket to L.A. from Chicago. To leave April 5, SPIRIT AIRLINE changed me for 3 flights to L.A. ALL TICKETS ARE IN MY NAME. HOW IN THE WORLD CAN I FLY 3 FLIGHTS AT ONE TIME AND AT THE SAME TIME. They said they would refund one ticket then give me a credit for the other. I told them NO,NO,NO, I NEED MY MONEY. I called my bank they stopped it but they put it right back on there. My bank and I called them, they still won't give me my money back. Spirit made the lady from my bank upset and she said we will do everthing we can. I have not took my flight yet. OMG,OMG,OMG,. NOT until April 5, THIS IS CARZY I'M GOING TO FIND SOMEONE TO HELP. STARTING WITH THE BBB.COM WE ALL NEED TO MAKE A NOISE THIS NEED TO STOP. I WILL KEEP READING THE FOR MORE INFORMATION. I CANNOT LET THIS GO. I also called the corporate office 586# NOT IN SERVICES. THE STATE THE GOVERMENT SOMEONE I KNOW CAN HELP US. AND STOP THEM FROM TAKING OUR MONEY THIS WAY. ALL I CAN SAY IF I GET MY CREDIT FOR MY FLIGHT WHICH I DON'T WON'T, I WANT MY MONEY BACK. DO NOT FLY WITH THIS COMPANY SPIRIT AIRLINE.THEY ARE SO,SO, WRONG. THIS HURTS MY POCKETS. ALL I WANT TO DO WAS GO CHECK ON MY DAUGHTER WHO REALLY NEEDS ME. WE HAVE VERY LITTLE MONEY. WE CAN'T LET THEM GET AWAY WITH THIS. SORRY EVERONE WHO HAD TO GO THROUGHT THIS.

I only wish one thing: that spirit airlines GO OFF BUSSINES. It is the only thing that this thief company deserves. I choose zero stars, bat spirit executives are so stupid that don't realize they have to put that only rate after you travel by this fraud airline.