Spirit Airlines Corporate Office & Headquarters

Worst airline I have ever dealt with! This was a last resort airline and I wish I hadn't even booked with them. Worst spent money ever! Can't even put into words the customer service and iow unhelpful they were! NEVER AGAIN!!!!!

I was disappointed with the airline. I made my reservation 4/7/11,to Montego Bay the cost of checked luggage at that time was $33 but the agent charge us $43. They did not want to hear anything about the price difference. Upon returning from Jamaica we stood in line at the Montego Bay airport for almost 2 hours. It was the most unorganized counter. The staff was unprofessional and just ignore customers complaints about their tardiness. We had a connecting flight in Ft. Lauderdale, when we got to Florida the agent in Jamaica did not give us the boarding pass for the connecting flight, all the back and forth we missed our flight. When we got to the gate the plane was still there, but they would not let us on. We ended up spending the night in Florida. Our luggage was on the flight to New York, when I picked up my luggage at the Baggage claim counter it was damage. I fill out a claims form, the clerk stated the claim is only a courtesy report. I am wondering what does that mean, Spirit will not take responsibility for the damage. We are forced to pay luggage fee, for the airline to throw our luggages like garbage. I will never fly Spirit again.

I have to agree with Jamarr Martinez and the other many dissatisfied customers you guys don't even deserve one star!!!!! I missed my flight because of a death in my family and you guys simply had no compassion. The customer service in NJ was awful. No one even bother to get me and my son on another flight the agent basically said it was my problem no credit was offered for the flight.My son and I was stuck in NJ, paid for a flight, and was basically told to get lost!I would'nt advise any one to use this airline even if the flight was free!!!!!!

I'm at my wits end with Spirit Airlines and will do everything in my power to let others know how unreliable, deceptive, disloyal and rude Spirit Customer Service is to valued customers. I've been a loyal customer of Spirit Airlines for over 8 years, accumulating over 127,000 reward miles with my Spirit Air Miles and Spirit MasterCard. On July 24, 2011, I tried to redeem award miles for 2 tickets from Detroit to Ft Myers, FL for the Thanksgiving holiday and was unable to get the return flights, so I purchased the high priced return tickets from Spirit Airlines. That same call, I also tried to redeem reward miles for our Christmas getaway to Ft. Myers. No reward flights were available, so once again I paid for the (2) holiday high priced Spirit airline tickets . I also tried to redeem miles for our April, 2012 trip and was told that date couldn't be booked until AUGUST. I called back July 30, 2011 with the same request since I saw they were booking April, 2012 flights online. This time I was told NO SEATS were available. I was lied to about the AUGUST booking date since no seats were available on July 30th. I asked how many reward seats were originally available for my requested dates and he would not tell me. The fake name of the floor manager, "Michael Bay", from India, was inconsiderate, rude, and had an I don't care attitude whether I redeemed my reward miles or not. I was told ALL calls go to INDIA and nothing is handled in the USA. Gee, I'm wondering if the Corporate Office in Miramar FL is fake also. WHAT IS THE SENSE OF EARNING REWARD MILES WHEN I CAN'T EVEN REDEEM THEM 9 MONTHS IN ADVANCE? My husband and I don't have the privilege of traveling during the non-peak season. Some people have to work! I agree with everyone that has previously written about Spirit Airline's ineptitude foreign partners. I'm also concerned that my 127,000+ reward miles will disappear as 'TAKEN ADVANTAGE OF (11/16/10)' wrote that his were removed due to no flights booked in a 6 month period. I was hoping my reward miles would help me out with my holiday travels when the prices are much higher and I'm willing to use 60,000 reward miles per ticket, but it looks as if I'm going to lose everything I've saved for all these years. I plan to cancel mine and my husband's Spirit MasterCards. I wonder if Bank of America will come to realize what kind of company they are dealing with. I also hope to get the media involved in letting the public know what's going on so they don't go through what just happened to me.

I could curse or even swear, but i wont do that beacuse i am a cristian person, i can tell you that God dont like ugly. After becoming a member and paying 59.95 i have lost money. The first year i became a member did not travel and now that i paid 59.95 second time traveled i lost a flyt and did not get credit for it i will not become a member once my membership expires i was recomended by a family member, but i will not recomed anyone to travel with Spirit there are many other airlines that are more considerate than this airline live up to your standards, Spirit Air or you will be going down soon many blessings Guadalupe Perez

I signed up for the $9 fare membership 3 years ago, and was charged for a renewal the year after. I cancelled with them, and yet they charged me again saying that I never attempted to cancel, and that I renewed my membership through another e-mail. Now recently they charged me yet again for the third time saying that I never cancelled with them last year. They asked for 72 hours to review my account, I called back again and they asked for another 72 hours to review the same information over again. They even said that they don't have a corporate number that I could call...This airline is ridiculous, saying they would give me a courtesy credit, but I don't want a credit; I just want my money back and to never associate myself with this airline ever again. Whatever specials they offer do not accept them, it is a scam, and Spirit Airlines should be ashamed the way they carry their business and their lack of professionalism. Me being an Aviation student, this is a company that I will never work for and will never recommend to anyone I know. The CEO Ben Baldanza should be ashamed of his no-apologies attitude. He is determined to become successful in his corporation, and yet he is missing the most important element---the importance of customer satisfaction. Remember Mr. Baldanza, without your customers, you are nothing.

WORST AIRLINE EVER. STOLEN PROPERTY. OVER CHARGE FOR BAGGAGE. I not only had to pay $33.00 for my ONE CHECKED BAG, when on your website it says it should only be $28.00, you ignorant, cheap, despicable people STOLE my brand spanking new iPhone 4 from literally inside of my purse inside of my suitcase. I will forever make sure this airline is frowned upon and will continue to make sure you people hear about me until I get reimbursed.

IM SURPRISED THEY DONT HAVE AN OPTION FOR A HALF A STAR BECAUSE THATS EXACTLY WHAT THEY DESERVE...I WISH THAT I HAD READ THESE NOTES BEFORE I BOOKED MY FLIGHT WITH THIS AIRLINE CALLED SPIRIT...IT SHOULD BE CALLED UNSPIRIT!!!! IM GONNA WRITE MY LETTER TO CORPORATE ..I WISH I CAN SPEAK TO SOMEONE.. , BUT IM GOING TO GET MY POINT ACROSS ONE WAY OR ANOTHER.. OVERALL MY VACATION WAS GREAT... BUT THE FLYING EXPERIENCE ...HATED IT !! oh yeah can anyone tell me do you think its kosher to have to smell dog shit on your flight???!!! smdh...

all i can say is they suck people in with low cost flights then after you reserve your ticket then they hit you with baggage costs. doesn't matter if you check your bag or it's a carry on that goes above head the charge is the same. then if they've screwed something up just try to get them to admit it was their mistake. ain't happening. not to mention the fact you can't understand anything they say. oh did i mention the super tight seating. they totally suck and lost my business.

terrible terrible!

This airline is the WORST - as all of the reviews here say!!!! I do not fly them by choice - they seem to be the only airline that flies direct between 2 cities that I travel once a year, so I am stuck with them, but I am finally putting my foot down and will never, ever, ever fly them again. I will drive or take a layover on another airline or not go at all....if you have any problem at all you can only speak to people in India who read from a script - no one at all has any capacity to help you at all so why so they even bother paying a call center?? They might as well just have a recorded message saying "whatever your problem is we don't care and can not help you at all" because that is basically all their "customer service" amounts to. Their fares are nothing great so I have no idea how they continue to operate and rip people off. DO NOT FLY THIS AIRLINE!!!!!!!

Same thing happend to me as Don Lowe. No notice and when I e-mailed to cancel, they canceled me an still kept the fee. I then told them if I was supposed to cancel prior to the fee being charged, then accept that notice as early notice for 364 days later and reinstate my membership for the current year of which you already have charged me. No response after 2 months later. Shameful!!!

I will never use this airline. I am copying an email I sent to the Manager and Sr. VP of Customer Relations: So far I have not received any response, and, as I am typing this, I am on hold waiting for the 4th supervisor to explain why they will not refund the $59.95 fare club membership...Ironically, they all sounded like the same person...I will be contacting corporate at this time Dear Ms. Harvey and Mr. Lefebvre: I joined the Fare Club and paid approximately $60 for an annual membership on February 9, 2011. At that time, I booked a flight package to go from Chicago, IL to Ft. Myers, FL. from September 7 to September 13, 2011 for myself, my husband, and 5 of my children for $848.40. I received an email confirmation on the same day. I would also like to add that we live in Wichita, KS (13 hours away from Chicago). At that time, I was impressed with the sales your company had and that our flights were non-stop, which was the main reason we had planned on driving to Chicago to use your airline. On July 13, 2011, I contacted your customer service to inquire about fees regarding baggage and was informed that my return flight had been cancelled. I was also informed that my departing flight from Chicago had been changed, resulting in a much earlier flight, and would have been an 11 hour flight with a layover. I had no knowledge of this and have never been notified of these changes from your company regarding this. I requested to speak to a supervisor and was placed on hold for over 30 minutes. I then spoke with a supervisor named Thil, who at no time neither offered any other flight options nor offered any sincere apolology regarding these changes. Additionally, there was no explanation as to why my flight had been changed. I asked for a refund and was told it would take 5-7 business days. I feel extremely fortunate to have called your customer service with my questions, because had I not called, I feel I would have NEVER learned of these changes until the day before my flight when I would be checking in, which would be too late. My family and our 5 children would have been left stranded in Florida with NO flight home, and I truly believe this is by far the worst experience we could have had from your company. I feel that both your lack of customer service skills and your lack of organization should be brought to your attention and I am therefore going to forward a copy of this letter to your corporate office. I would therefore like to cancel my membership with the Fare Club and would like a full refund on the membership fees as I have never used these services and never intend on doing so.

At last! Soomene who understands! Thanks for posting!

my complaints are many...(1) rude flight attendants(2) counter employees that lack basic customer service skills (3) cheap airfare but EXTRA FEES for everything from seats to carry-ons to water...yes, water on a flight is $3 (4) there's always a catch -- $9 members can only use $9 specials online. not on the phone. not at the counter. (5) if your flight is delayed or cancelled. better get on your cell and solve the situation yourself. staff at the counter (at least in ft. lauderdale) is useless. DO NOT FLY this airline. In July, I was scheduled to take Spirit Air from Ft. Lauderdale, FL to Nassau, Bahamas at 8:20 am. That flight was delayed several times then cancelled after over an hour past the departure time. Passengers at the gate we told over a loudspeaker announcement to go to the counter in the main terminal to get on another flight. Staff at the gate knew the next flight was full -- I knew because I had called the 1-800 reservation when the delays began -- yet passengers were sent to the ticket counter only to encounter long lines and less-than-courteous counter staff. I finally few out 7 hours later. That flight was not full. When I tried to move to an empty row of seats, a flight attendant informed me that if I moved, I had to pay for the seat. On my return home, I tried using the $50 voucher I had been given because of the cancelled flight but was not permitted to use it to cover the cost of my carry on. It was only applicable toward a future flight. the only highlight: the flight home only took 39 minutes. kudos to that pilot. everything else about the experience on Spirit was dismal.

Keep these artciels coming as theyÂ’ve opened many new doors for me.

You should get an f for failure. This airline is pathetic. I signed up for the 9.00 membership & they charged me $59.95. It took a lie to cancel this account. I was on hold for 2 hours & transferred 5 times. I then had to make up a lie & state my credit card was stolen. Spirit Airlines stated that the 9.00 was non refundable. So I had to pretend that my credit card was stolen just to get the account cancelled so not to bill annually. THE CUSTOMER SERVICE REPRESENTATIVES ARE ALL FROM INDIA!!!!!!!!!!!!!!!!!! THEY WILL NOT GIVE YOU THE CORPORATE DIRECT PHONE NUMBER. THIS AIRLINE SUCKS FOR BAD BUSINESS. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

I just got your most recent promotional email with the bannerline: "F----ing Golden" prices. Nicely put! I called the customer service number to ask who had this great idea for a campaign and your Asian-based staff indicated that it meant "Flying Golden" prices. It was a play on words. Who are you kidding?

This is a copy of the letter I sent to Spirit Airlines and to this date I have not received any answers: Tuesday, March 01, 2011 To: Ben Baldanza ( President / CEO ) Cc: David Lancelot ( SR Vice President and CFO ) Barry Biffle ( SR Vice President marketing ) Ken Mckenzie ( COO ) Tony Lefebvre ( SR Vice President Airport and Inflight Operations ) Human Resources "Customer service is the ability to provide a service or product in the way that it has been promised" "Customer service is about treating others as you would like to be treated yourself" "Customer service is a proactive attitude that can be summed up as: I care and I can do." Good Morning, I start this letter with these few definitions of Customer Service due to a recent performance of your Customer Service Representatives at the Fort Lauderdale Airport front desk. On February 17th 2011, I was supposed to go on flight number 145 from Fort Lauderdale to Santo Domingo with my family on an emergency trip. My five year old daughter and my wife were my traveling companion. I don’t understand why if you are in the line where you are supposed to check in someone comes out, asks you to form another line and then forgets that you are there, re-sells your seats even when you have paid extra for a certain seat and luggage and then tells you that the flight is already closed an hour and a half before takeoff. This is my story. Flight 145 from Fort Lauderdale to Santo Domingo on February 17th was due to leave at 2:45 pm. I arrived at the airport with plenty of time (about 2 ½ hours). The parking lot is packed and I am leaving my vehicle at the airport until my return. About 1:10 pm lacking of breath from crossing the airport on foot from one side to the other, with a sick five year old, a hernia and 4 pre-paid bags I was at the line on time. The line for check in includes passengers traveling to different locations. In front of me, 3 passengers going to the Dominican Republic, as well as the other 3 or 4 more behind me. They get checked in by what I thought it was a customer service representative, her name Sandy. When I go to her, she tells me the flight is closed, I see my watch and is 1:35 pm. She tells me the flight closes 45 minutes before takeoff, but even tough she still has one hour and ten minutes left to check me in but she just gives me a solid NO. I ask her to please help me, I explain my situation (client begging for help, shouldn’t happen). She practically ignores me and says NO! again (this time with attitude). Here I am, in front of this lady asking for help and not receiving it. I step out of the line and try to get help from someone else. I go to another customer service representative thinking, maybe she’s tired, it’s been a long day, and maybe she’s the one that handles other flights. So I go to this other guy, he says he will help me. He asks who else is going to Santo Domingo, the others behind me in the line come forward, and he asks us to form a separate line so he can take care of us. He takes care of a guy and wife in front of me, another representative takes the other lady in front of me. Then he starts helping someone else. We wait. We keep waiting. I come towards the counter and ask him when our turn is, our flight is leaving soon. HE FORGOT THAT WE WHERE THERE!!!!!!!! Are you for real?????? How do you forget a line of clients that you just formed? (UNACCEPTABLE). Sandy is yelling: “I told them that the flight is closed, and that they are not going on this flight!!!” What to do next? Well what does everybody do? Ask for a manager. Elvin, I believe his name was. WAO!!!!! No wonder the rest is so incompetent. Here we are explaining ourselves to this guy and he is completely ignoring us!!! He is doing something else while we talk. Then he turns around and points at this other girl and says: she will help you. She was looking for a flight 2 days later for everyone and we had to pay for it again??????????????!!!!!!!!!!! Oh! And let’s not forget good old Sandy, at this point she’s still yelling at us!!!! I go to her and tell her very nice and softly that she is a wonderful representative and she back fires and tells me “Thank you, yes I am”. After spending $ 372.80 in airfare, seats, bags, taxes, having missed the flight due to the negligence and horrible customer service, he expects us to pay a hundred and something dollars per passenger to change the flight, plus the bags and seats again? I live in West Palm Beach, I had to drive back from Fort Lauderdale (about 50 miles each way) to get to my computer and find another flight since no one was able to help me. Now drive down to Miami (about 65 to 70 miles) this time, and pay for 3 more tickets $ 514.80 and leave in another airline (that probably your representatives could have helped me get). No customer service representative has the right to treat a client the way we were treated that day. There are very subtle ways to tell a person that they have missed a flight, but you never yell to a client, you never ignore him or forget that they are there and you should always try your best to help them. Whenever I travel I had traveled with Spirit Airlines, I even became a member and pay my yearly fees. And this is what I get? A kick in the back? Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. I am very unhappy and disappointed with the service provided to me on that day. It will definitely be a day to remember and one always learns from their lessons. I have always recommended people to flight with your airline, but how can I do this now? You can be certain that no one will get good feedback or recommendation from me for your airline until someone replies to this letter by phone, mail, text, email or whichever means preferred. I expect to be fully reimbursed and compensated for all the trouble your representatives caused me. Your representatives shouldn’t have made me or my family go through all we went through that day just because they either over sold the flight, forgot we were there, or just didn’t care to help us. I expect full reimbursement of my $ 372.80 that I paid to you for airfare, seats, bags and taxes for a flight that never took place. I expect full reimbursement of the expenses I had to incur with my vehicle a total of at least 160 miles, the purchase of 3 airline tickets with a total value of $ 514.18, the aggravation caused by your employees to me and my family and of course I believe I don’t have to mention that I am entitled to a full apology letter by your company. I will be waiting for a prompt answer from you. A very sad and disappointed client, Julio Cesar Morales Member number 128057764

YES 5 STARS!!!!! For being the WORST Airline I have ever had to deal with! First of all I booked 3 flights online all at once I always thought that when you purchase a TICKET to fly you have paid for a SEAT to sit in on the plane. NO! there was a separate fee for a seat (that I later found out you don't have to pay- you can be randomly seated at the airport). #2 there was no phone # listed on the website for customer service (that should always tell you something is up) #3 you have to pay for BAGS and FUEL?????? WTF! and #4 I later wanted to purchase flight insurance- ok Spirit sends you to Travel Guard website Travel Guard sends you back to the Spirit website then you have to call 2 #'s to try to get a LIVE person...............IT IS ALL A TOTAL RIP OFF I WILL NEVER EVER FLY SPIRIT AGAIN IN LIFE. THIS IS SOME BULLS@*%!!!!!!!!!!!