Spirit Airlines Corporate Office & Headquarters

The worst ever, I purchase my ticket, for me and 2 kids, 16 dias ago to fly on 12/27/2012 going to bogota, I have to buy a ticket with another airline from bogota to Bucaramanga, wich i lost $600 i have to cancelled that connection, so when we were inside the plane, they told us sorry we cant go no where cuz something is wrong with the engine, so we got out at 7:30 am, and they were telling us they will find a flight for us, so they never did, noone put their face up, to solve our problems, they didnt feed us, i was there since 5 am and left at 5:00 pm, no food, no inmidiated ticket, they were going to book me on dic 31, my brother is getting marry on the 30, so i didnt book it, cuz i wanted to go early, they refound me the money, but for my surprise they didnt put my money in the bank, wich they tolme they will inmiliaty, i called cust service, and they said it will be avalible 7 to 10 days, i just frkn mad, cuz i cant buy any tickets without money...tried to call refaund department, they can help me with accelerating the process, they said i need to call the coorporate office, but they dont know they phone number, so i investigated it, guess what it said its not installed..

Spirit online airtickets dates were changed after payment was taken.Called Spirit only India reps. Explained explained to them these reservations are due to a death in the family and that we need to fly in and out. I explained that the departure and arrival date (11-3 to 11-7). The agent advised I would be charged additional fees for the change and I advised her we are trying to get to a funeral can someone please consider that. Indian rep would change dates fees but it would still cost me an additional $190.00 for the tickets price. Paid for the change and the Indian rep still got it wrong. Called Spirit again. The Spirit airline supervisor then stated, but you will have to pay the different in the ticket price which was (ANOTHER $120.00!!!!). I was at this point numb with disbelief. I again went to my rent money now leaving me with only half to pay my rent and booked the tickets. I had no choice - pay the extra or lose out on going to the funeral, grieving with my family and the $700 some dollars already paid for the trip. I am ready to join a lawsuit against this company...

HERE WAS MY LETTER TO SPIRIT AIRLINES, PLEASE NOTE IM STILL STUCK IN CHICAGO AND BECAUSE I HAVE NO MORE MONEY FFROM CHRISTMAS I HAVE TO HAVE SOMEONE GO GET MY KIDS AND I HAVE TO SPEND CHRISTMAS IN CHICAGO WITHOUT MY BABIES. IM FILING A LAWSUIT: I am writting this email because I had a ticket sent to me from a family member through spirit airlines and I arrived 2 1/2 hours early to catch my flight! I was in line for a long time and then when I got up to the ticket counter to check in a lady who was at the ticket counter was being rude to the people in front of me so when it was my turn I asked her why she was being so rude and I dont want customer service from her if she was being rude to people in front of me! she got an attitude and was rude to me also! she took 45 minutes to give me a boasrding pass after I waited an hoyr and a half in line! I missed my flight after going through security then when iIto the boarding gate to plane was leaving and I couldnt board, so Imissed my flight when I went back to the ticket counter the same lady was being rude when I asked if I could get another flight out because she took too long and she was the reason that I missed my flight! she told me I have to pay $125 to change the ticket which I dont have, my phone is off and this is my first time in Chicago and I am stuck here and need to get home! I have the whole incident on video with sound because my boyfriend was recording me at the airport! I will sue your airline if I dont get another ticket home because I was there a total of 152 minutes which is recorded on video with the time and date and I have several witnesses that wrote me documentation of how rude the agent was being to me! all I want is another ticket! I called the 800 number on the boarding pass andthey told me that I have to go back up to the airport and talk to the ticket agents because my reservation number# G9G29Q was closed out saying i was a "NO SHOW" I AM VERY UPSET WITH THIS AIRLINE AND WANT A TICKET HOME! I CAME EARLY AS POSSIBLE AND WAS TREATED VERY BADLY WHICH I HAVE ON TAPE AND JUST WANT MY TICKET HOME AND I SHOULDNT HAVE TO PAY EXTRA FOR A TICKET THAT ONE OF YOUR AGENTS IS THE REASON I MISSED MY FLIGHT IN THE FIRST PLACE! I WANT ANSWERS OR I WILL GO TO CORPORATE AND THEN FILE A LAWSUIT WITH ALL MY EVIDENCE AND DOCUMENTATION AND SUE THE AIRLINE THIS CAN BE RESOLVED BY GIVING ME A TICKET HOME WITHOUT EXTRA MONEY AS THE AGENT AND MY WAIT TIME IS THE REASON I MISSED MY FLIGHT IN THE FIRST PLACE!

I'm never flying with this airline again. I don't know what compelled me to actually buy a ticket with them after all the other problems my family and I have had, but anyway - after I booked the flight over the computer, I realized the next day that I made a small error on the reservation and put my mother's name in instead of my own, since I had just booked my mother's flight the day before. It was an honest mistake. So I called the help services, explained my situation, and expected to have to perhaps pay a small fee to have it changed - only to find out that the flight was "non-transferrable" after 24 hours (mind you, I called THE DAY AFTER I BOOKED THE TICKET, meaning it had only been about 3 or 4 hours after the 24 hours window). According to the guy, I would have to cancel both my tickets (there and back) which would cost $250. My flights together only cost $180. All this for ONE MEASLY MISTAKE which would take nothing but a backspace button and five key strokes to fix. Give me a break. I warn you, NEVER take a flight with these people, EVER. This isn't the first time I've had problems with Spirit. I've had to deal with 12 hour delays, broken luggage (without getting any money back for it), fees upon fees upon fees, absolutely no leg room, rude service, and everything else under the sun. And I haven't even flown with them all that often at all.

This airline is becoming the WORST airline in the industry. 12/18/11 flight out of detroit delayed 6 1/2 hours. If you call customer service, they send you to india and its a USELESS customer service. WORST airline, DO NOT FLY THEM!!!!!!!!!!!!!! There employee's are RUDE and UNPROFESSIONAL. I will bad mouth that airline until the day i DIE.

I would give a lower star but it's not offered. Do they have -10star?? I am currently fighting it out with this ridiculous airlines through the BBB in Florida right now. I will not accept their lack of a response, utter silence, and referring to their policies for flight delays and cancellations as an acceptable standard of practice for an airlines. I will join whomever and help whatever I can for a class action lawsuit on this airlines that should be put out of business. No wonder American Airlines is where they are, but at least you would get some sort of compensation reimbursement if they ruined your vacation when they tell you your trip you saved for and reserved a year in advance has been cancelled and too bad so sad. We can't help you.

This is the WORST airline I have ever been on and the customer service is terrible. I will never give my money to this company again. I have not seen a single good review on this site, which speaks volumes about Spirit. There is no way they are gonna last and I will gladly join a class action suit because they are crooks and they are liars.

HORRIBLE...HORRIBLE...HORRIBLE on SO many levels. Poor customer service, communication, etc..There is NO ROOM in the planes for your legs....they overbook CONSTANTLY......NEVER again will I fly with them!!!!

spirit airlines is the most bogus airlines i have ever dealt with. the customer service is non existent. This is like the bogus bus companies that service the east coast. never ever ever again. I used them ten years ago and had no complaints. As time has passed they've gotten horrible obviously from the comments made by others.

Scenario 1) Their own website has a glitch and times out my purchases while I'm purchasing and I get a confiramtion with the wrong flight time/ day 2) I immediately call back and not only am I speaking with someone I cant understand, they tell me that its my fault and want to charge me a change fee. I am livid at this point 3) They then say they can't give me my money back but can give me a credit 4) I call to use my credit (reluctantly as I never want to work with this company again, and they say my credit expired. UNACCEPTABLE I have never been more upset with a company in my life.

The rating should be no stars! I am outraged that this company is still in business. We had the worst experience of our lives while trying to treat my special needs daughter to a trip to Florida. Three times while in Florida, our flight was cancelled. No apologies from Spirit. It was a nightmare trying to get home. We had to fly into a different city and find a way home. We even tried to get on a flight with friends of ours early Sunday morning. We were told there were only three seats and we needed four. Our friends later told us there were more than four seats empty. The trip ended up costing us much more than we could afford and has now also ruined our Christmas.

i purchased tickets on the website, read the rules, was then told my credit card was declined...i checked my bank statement and the money was immediately taken out since i used a debit card...2 seconds later they ran my card as a credit and it declined...i am still missing 310.00 for 4 tickets and i still don't have tickets...i call the india people who do not speak english and all they is we don't have your money...yet my bank says they do...what a scam, they take your money, i go to the airport after their customer service dept can't help me and they can't help me either...what good does it do to have a bank statement showing the missing money if no one will help you...what do i do to get my money back or get the tickets purchased...as much as i don't want to see my kids fly this airline, it was reasonably cheap...i will never use them again and i am waiting for the day they go out of business....

This is the worst vacation experience ever i hate you spirit why are you even in existance. Please shut your disasterous company down. Bad service plus horible direction when it comes to assisting with boarding equals spirit which equals shit!

Has flown with spirit airline 4 times but never again,just returned from dfw and i had an artical taken from my luggage this is the second time,this has happened to me, the 1st time I just let it go because it was not an expensive item,But not this time I called the 18778885926 and of course you can't understand the people you are talking to,I asked to speak with a supervisor and and I had to to tell her to slow down because I could not understand her, Then she tell me to go back to the airport to voice my complaint. Why have a #to call for complaints, when you still have to go back to the airport, Yes cheap flights,the saying goes You pay the price for what you get.Very Very horrible customer service.

Thanks for giving my dad a job for the past 13 years. Spirit's provided me with an education and a roof over my head. The new management mistreats both the pilots and passengers, but it's supported my family and I since I was a child.

I had a credit card thru them with 16000 miles. They no longer are with Barclay bank and are now using Bank of America for their credit card. Because they switched banks they took away my points? How fair is that? They switch banks and if I don't get the new credit card with Bank of America they cancel my points. REALLY!!! What thieves.

Flight out of Chicago on 11/25/11 2 hr delay. Flight back to Chicago, arrived at airport at 6am - delayed flight at 7am until 10:30 am due to weather conditions in Chicago. At 10:30am delayed flight until 11:30am. At 11:30am stated there were mechanic problems with plane would be handing out $7.00 vouchers for lunch due to flight delay...where do you get anything in an airport for $7.00 besides a pack of gum. At 3:00pm cancelled flight. We were shuttled to Hampton Inn for the night but never saw another dime for meals. I guess the $7.00 was suppose to last us for the whold day!!!When we were at the Hampton we spoke to another guest and they said they had been there for two days and was still waiting to get a flight out. Never will fly with this airlines again!!! After reading some of the other reviews I guess my trip wasn't as bad!

Absolute worst airline I've ever flown in any country (including the third world). What really sets Spirit apart is their disgraceful customer service. I don't have a problem with them nickel and diming you - I get that and I added up all the fees before I flew. Here's the problem: In mid-October, my fiancee and I had a flight from Las Vegas back to Los Angeles. About three hours before the flight, a robotic rep from India called to tell me that the flight had been canceled and we had two options: A) Be refunded for just that leg; or B) Take the next available flight which was in TWO DAYS! Obviously, waiting two days was not an option (especially considering it's a five-hour drive), but on top of that he told me that Spirit would not be offering hotel or food compensation. I took the refund and scrambled to find two tickets on Southwest, which cost me an extra $250 on top of the refunded amount. When I got to the airport, I demanded to speak to a superior so that I could be reimbursed. Instead of being sympathetic to a stranded passenger, the Spirit Airlines rep treated me like a criminal and actually called the cops on me! Was I angry? Of course. Was I a threat or even causing a scene? Of course not. Give me a break - they stranded two people with no recourse. (The cops were very sympathetic and just told me to walk away.) Later, I wrote three emails to Spirit executives, politely asking for reimbursement. Of course, they have refused. I will be filing complaints against this company with every possible organization that will listen.

I can relate to all the Spirit stories, booked a flight computer stated to refresh wrong days booked called spirit was charged extra $110 for correction, however the indian people who made the correction still did not add the correct dates and I was charged an addtnl $190 for the correction. $310 in all, I had to take the flight due to it was a funeral I was trying to get to. They stated they would look into it was told it was not their fault so I was responsible which I knew it was a lie. I will never never never fly spirit and will be joining the class action suit. customer service is all in India, This airline needs to be PUT OUT OF BUSINESS!!!

The wife and flew to Florida for Thanksgiving with family. Spirit charged for every bag we had. Wanted to charge for seat selection we did not pick our seats they put us near the back of the jet. On the way home our flight changed or as they say " down graded". Both of us working in the medical feild we had to gte back to New Jersey. Wife a Nurse, I am 911 EMT. As i read we all talk to there employees not from the USA. Can not speak english, no skills in public relations. They did offer a round trip ticket for both of us but when I tried to book a flight I was told it was to soon no flights are in the system. So we will lose the flights. Poor service, on the flight we take they kept pushing passengers to aplly for CREDT CARDS, I thought I was on a plain mot flyimng on a bank. NEVER AGAIN NEVER AGAIN