Spirit Airlines Corporate Office & Headquarters

I recently had a flight to Las Vegas from Detroit Metro Airport Jan 19th Leaving and Returning on the 22nd of Jan. I got to the airport and was attempting to get my boarding pass when the self serve machine was not working. One of the workers working that area came over to help and assisted me to get my boarding pass. He asked me how many bags i had and i told him 1 check on and he entered that. He stated i needed my credit card i used to confirm my boarding pass to finish. I used it and my boarding pass came out. i thanked him for the help and got in line to check in when i noticed that they charged me 40$ for my bag. I had prepaid when i bought my ticket and brought this to the attention of the counter person and showed her my paperwork, when she told me there was nothing they could do about it there and that i would have to fix it when i got back and called spirit. I argued for a few minutes but said ok as long as they fix it when i get back. I called when i got back and this good for nothing airlines told me there was nothing they could do that i had a carry on bag. I have flown this Airlines at least 50 times related to work and pleasure and i have never had a carry on bag ever!!!!!!!!!!. This is the worst customer service i have ever seen and will never fly this airline again!!! Its not even the 40 dollars its the principle!!! I will go out of my way to affect the bottom line of this lousy airline every chance i get from now on!!!!!

Be very careful when booking with Spirit Air. My daughter just booked a flight to New York. She had to do it via the telephone because the website said that they were down. She did this - imagine her surprise when she was billed for 10 flights! We called customer service and got nowhere. I asked for the corporate headquarters phone number and they told me there was not one. I am in the process of filing a complaint and my bank is going to have to file fraud charges if it is not corrected. They have told me it will take 7- 10 days for reimbursement on charges they were never authorized to run. Her account is overdrawn and cannot be used because of this. They have offered to do nothing. Be very careful!

i suggest noone ever flies with spirit airlines they are and will be the worst airlines i have ever had to deal with..we get online to print out our tickets and boarding passes only to find out they have cancelled our flight @ 7p.m to 11am the same day ..mind you we live 2 1/2 hrs away from the airport and the flight is to take off in 30 minutes..i call the airlines and they tell me i was given notice but the change back in november ..ha thats funny i asked them to send me the email they sent in november and they tell it's no longer in there system ..they never sent me a notification or even tried to call us with the change..so we had to book another flight for my son to get back to college in texas ..in the mean time we were looking for cheaper flights and found one cause the flight they were offering was going to make him 3 days late ..so i called them back in the alloted time within the 24hrs of cancellation that is noted on there ticket information..only for them to tell me i was going to be charged an additional charge of 125.00 dollars for cancelling..i asked do they have a refund policy and they tell me no absolutley none ..so i figured they would give a credit..yes they gave me a voucher for 161.10 and i had to use within 60 days starting now ..i said theres noway i can use that they said not our problem ..so i just tried to call there corporate number and it has been disconnected ..go figure i wasnt surprised at the least..so i called my bank and told them to stop payment and i was being treated unfairly so we will see who wins this time YOU ASSHOLES..HAVE A GREAT DAY AND THERE IS NOTHING EVER AGAIN YOU CAN HELP ME WITH ... sinscerly yours unsatisfied.............

these people are a group of the smartest shrewdest business people in America. do you know that only airfares are taxed. Therefore spirit can charge 2 cents (yes there are two cent fares) and the fees and ?taxes are $55.98 so the true fare is $56.00. Plus luggage and seat charges. Is this a 'switch and bait"? No their president learned how to maximize revenue without paying taxes. Baggage fees...non revenue producing income; seat fees; change fees; etc etc. Spirit has no debt and a mountain of cash. I'm not sure but I think that over 50% of their revenue was NON TAXABLE! Stockholders love this 'shark' who runs the airlines. How do you like them reducing the weight allowance from 50 pounds to 40 pounds per suitcase. You know that a regular suitcase weighs 8 to 10 pounds. there instead of loading it with 40 pounds of clothes and items you can only load it with 30 pounds. that's a 25% reduction. Now if the case weighs 41 pounds Spirit can charge you and extra $35 to $50 for overweight baggage. do you know why they changed the VOUCHER system to just using your Confirmation number? If you have a voucher you have a number that can be identified. If you have a confirmation number for a flight that you canceled and want to use it after that original flight has departed you are told.."sorry you were a NO-SHOW!" They got $425 from me with this particular scam. I'm tired but the latest tonight was that my flight credit must be used for booking within 60 days instead of the old 1 year. (again, Spirit calculated that most people don't book within 60 days and therefore they can keep the forfeited fare also tax free. Not transportation related but a forfeiture and that's tax free. So I went to book a flight that leaves in may. guess what? No flights are listed! Enough....I could go on for pages. But like Netflix -- when they changed their services and charged more millions of people stopped using them and their stock dropped from $300 a share to $60 a share. That hurts big time to management. You might want to consider shorting Spirit if class actions are filed. Oh the US government has ordered that airlines be completely truthful re fares. Think about the 2 cent fare which will cost $56 + $38 for luggage + $20 a seat. $114 total. And 5 airlines have cheaper fares. But 2 cents brings people in -- perfect BAIT and SWITCH. enjoy...

I was going to write a suggestion to improve your airline based on my experience 7/ 8 December between FLL and SJO. BUT after reading all the horror stories on the this site that greatly exceed my episode, I would suggest you start all over, fire your CEO and Operations manager and look for some people who could make this a great airline. The vision for the airline is a good one - fly higher and faster by reducing weight while paying lower fares for the services you require. However, you are in uncharted territory and you need really great leadership to train your people how to lead the public to appreciate and use your unique approach to air transportation.

This by far exceeds the WORST imagible experiece I have ever had with any airlines. I personally would not fly with these UNRELIABLE FACCISTS if they were the only airline on the planet, HORRIBLE customer service, NO replacement flight if you miss your flight you are told to simply purchase another ticket"DOUBLE DIPPING. Please if you are considering flying with them do yourself a big favor and pick another airline, they just screwed me out of 3 fares I paid for. AND INDIGNENT in the process. HAPPY TRAVELS:)

Unfortunatly as service goes, what service, as cheap fares go, what cheap fares, as a reputable service provider goes, thats definatly not the case with "bad spirit airlines" and their employees. Fly any other Airlines before you subject yourself to this raw experience. As the saying goes "learn from other peoples mistakes. They are the worst.

This company is completely unprofessional and decieful. After several issues with using mileage I earned through their Spirit card, they told me my mileage had expired all 30,000 miles I had earned with their Credit card. I have called several times and they hang up the call after putting me on hold. I will be contacting their corporate office. This is company is NOT RECOMMENDED AT ALL!

Offer a discounted refund when someone wants to cancel their $9 Fare Club. A: I was 5 days late canceling it before you automatically renewed it (seriously who does that anymore, not a common practice for companies). B: I will NEVER fly Spirit Airlines again. I Was stuck flying with you to get to a wedding and it was the worst experience I have ever had. The plane was a gross mess with food and dried puke on the floor (took a 5:40am flight, I assume the first for the day) and the seats were made of cardboard. All in all I would like my $59.95 back or at least 5-6 days worth ($59.12).

Biggest liar and worst customer service EVER!!! I have $200 credit in their airline account and I called them twice to confirm my credit expiration date. Then I called them before the expiration date to use my credit for a new flight ticket, they just told me my credit expired already. So because of their mistake that I lost $200. And they denied their mistake and refused to help me to get my credit back. I was very upset and their supervisor Johnny Richardson was rude, unprofessional and not willing to correct his mistake at all. This airline just sucks as hell!

Your website was screwed up & would not accept 2 checked bags -- only 3 or 4. I called the mystical India Call Center & a woman in very broken English told me she could fix it but her instructions were she had to charge mr a fee. No amount of explanation that it was the hault of Spirits website could change that. I then received billings of $298.30,$208.30, $218.30 And $208.30 consecutively. The $208.30 was the correct amount. I was told I would be given a voucher for the error amounts which I declined & requested a credit to my credit card.I was told this would be done but more than 1 week later I am stil paying interest on the erroneous charges. My next step will be to report to my credit card company that the charges are fraudulent. You are the worst company I have ever dealt with.

If I could give this airline a 0 rating, I would. DON'T EVER FLY this piece of garbage airline. The worst customer service I have ever experienced. I must have called about 8 times. and each time, I was either put on hold or hung up on. I can't begin to express my frustration with this company!!!!

This is a very poor airline I will never fly this airline again. I believe that you need to re-train your customer service staff. I can't believe that you charge for a guest on your airlines to carry their own baggage onto the plane. I've never heard of this I just lost out on $60.00 This is to Carry my OWN BAG COME ON NOW!!!! I've told several friends and family to not fly this airline.. I flew your airline 11/18/11 but will not fly again. Good Luck!!!!

This is the worst airline ever. On 1/06/12 my wife had flight leaving from San Juan, PR at 11:30am. At the time of check in the plane was on time. Later they began delaying the departure hour giving no aparent reason. Then they said it was a mechanical problem with the plane coming to San Juan. When the aplane arrived they had no crew to fly the plane. The plane left at 9:00pm. after 10 hours of waiting and hours on the phone with corporate all they did was to give a $50 voucher and a $7 food voucher. What can you buy at the airport for $7 to eat. And the %50 voucher you got to use for another reservation. They have the worst and most unprofessional customer service that I've ever seen. I would not recommend this airline to anybody.

Our saga started in Ft Meyers on Dec.10 We arrived at 1 pm for a 3 pm flight with our dog in tow. We were then told that the Spirit flight was cancelled and the next opportunity would be 7:30 pm, 6-1/2 hours later, due to mechanical problems. I suspect that the fill level wasn't sufficient, so they just cancelled the flight. It was our good fortune to find and book a flight on another airline at 4 pm. The Spirit desk reps offered no help to find an alternative, so we 76 year olds walked from one end of terminal to the other to make our own arrangements. On our Jan 1 return, the flight left on time. Our dog, who had 2 tranquilizers, was very restless and found a way to open her carrying case and was half-way out of the case. When my wife could not get her back into the case she put her on her lap. She was then told that the dog had to be under the seat. After she explained what happened all hell broke lose as two Flight attendants, speaking as loud as possible, started to recite Spirit laws regarding animals in the cabin. Head Attendant Gwen, talking as loud as possible, stated that she would not tolerate the dog leaving its case and causing another passenger's medical emergency(allergy)which would force a diversion to another airport - "no, not on my watch"(our dog is hypo-allergenic.) Tried speaking to Head Attendant Gwen, who, both times, talked loudly over my words without listening to me whatsoever. A few mnutes later, Head Attendant marched down the aisle and contemptuously announced that she had informed the Captain of the "situation." About five minutes later, the Captain announced to all passengers that there was an unruly animal on board and gave all passengers a tutorial on Spirit rules. During the announcement, Gwen stared at me while smugly nodding her head. In the meantime, the passenger in front of my wife advised that he had one kidney, and the dog's movement in the carrier was a hazard to him. Attendant Shauna found another seat for my wife and again advised that the dog must be in the carrier. The cabin was very hot and I told Shauna that it would help if the Captain lowered the temperature. Of course, nothing was done. The dog finally chewed its way through the carrier and destroyed it. Shauna became very upset and again said the dog must be in the carrier. So, for the next two hours, my wife bent forward and held the dog down on the bottom of the collapsed carrier. Before landing, Shauna made several trips to my wife repeating, to the point of harassment, the need to keep the dog confined. Finally, she told my wife that if the dog wasn't confined, there was a chance the Captain would possibly have to circle Ft. Myers airport because the cabin was not secure. Our dog may now be on the Homeland Security "no-fly" list. Yes, this little 15 pound dog escaped to the lap of his mistress for a few moments. However, the statements and posture of the two authoritative twosome suggested we had a boa constrictor or 500 pound gorilla with us. I have used air transportation for the past 45 years, coast to coast, Hawaii twice, and Europe three times. On one work assignment, I flew 8-10 times a month. And with all that travel, I never once witnessed any airline employee ever speak to a customer with the rudeness, tone, loudness, threats and lack of consideration as the head attendant did. Shauna was doing her best to be helpful in reseating and trying to secure the dog's case. We were aware of the rules when travelling with pets and we did our best to comply, however in this case I feel that a little compassion and bending a rule would have gone a long way in not disturbing other passengers and stressing the dog and my wife to the max. We are done with Spirit for good. Now, how do I cancel my $9 club membership?

I was coming back from Chicago on 12/25. Arrived 2 hours early, could not check by kiosk, and when I got to the counter they could not check me in. They called the Police to have me arrested bc I asked to get a supervisor, and started recording with my camcorder as they are calling last call to Orlando. Stayed in the Airport for 12 hours till I went to another Airline, and paid $420 to a ticket, and then went to the ER the next day from pain. I am suing Spirit and so should you. Here is my email add is you want to get on board with the suite Agha1181@hotmail.com

During the Christmas holiday, a friend and I were traveling to Nassau, Bahamas and the attitudes were horrible. the manager Stacy was a lil helpful. But on our way back from Nassau, OMG! This was a freaking nightmare, the customer service manager ask the customers that were in front of us to hold on while processing their bookings, just to let us know that we wasn't getting on the flight, and that she would suggest that we go on another airline if we wanted to spend Christmas with our families. We all had to purchSe new tickets on Jet Blue who extended their courtesy to us even after their flight was closed, And they offered water Nd snacks on their plane. I feel a lawyer need to get on a class action law suit. My number is 5617293550. I don,t even want a free ticket from Spirit, unless they get me a free ticket for jet blue. I would like to be reimbursed Nfld all my monodies from spirit plus my jet blue ticket and a free free ticket for jet blue .

On 12-31-2011 I was to take a flight from Atlantic city, nj to Tampa. The plan was to depart at 1:58pm. We were advised 40 minutes before the flight that out flight had changed to 2:30pm. As the day went on the departure time was getting later and later. Announcments were made with regards to apologizes and a $50 credit voucher and a $7.00 meal ticket. With regards to the meal ticket....what can u get for a meal that is $7.00 in the airport? With regards to the $50.00 voucher, my wife went on line to get the voucher number but had to make a call to the "customer service" Are you kidding me????What customer service....India???? Well my wife obtained the voucher number and wanted to apply the voucher to our bags for 1-12-2012. We were told we could not use the voucher on that and we had to use it on a new reservation....and by the way we had to USE THE VOUCHER BY 2-29-2012.....Now do the rest of the people on both the flights coming and going know this that they have to use their voucher by 2-29-2012?? I would assume NO!!!! So in reality Spirit makes out again by not having the passengers use their vouchers by the date and Spirit has no losses. Small at least.. How can a CEO view these complaints by numerous people and not make some type of adjustment or Quality Control on behalf of their customers? We have used Spirit thru the years and we have never had these issues until now. I am sure that there are more horror stories form other passengers. The next step is the Better Business Bureau. In addition, we had to cancel our New Years Reservations due to Spirit. So now we have lost more money.

You SUCK! You're a bunch of THIEVES!!!! Look how much money B Ben Baldanza makes!!!! $378.34 of that is mine!!!!! GIVE IT BACK BEN!!!!! B Ben Baldanza President, Chief Executive Officer and Director Spirit Airlines Inc Miramar , FL Sector: SERVICES / Major Airlines Officer since January 2005 48 Years Old B. Ben Baldanza has been a member of our board of directors since May 2006. He has served as our President and Chief Executive Officer since May 2006 and as our President and Chief Operating Officer from January 2005 to May 2006. From August 1999 to January 2005, Mr. Baldanza served as Senior Vice President of Marketing and Planning at US Airways, where he was responsible for route planning, scheduling, pricing and revenue management, marketing, sales, cargo, distribution, and the international division. Prior to US Airways, Mr. Baldanza served as Managing Director and Chief Operating Officer of Grupo Taca, an airline group based in Latin America. Mr. Baldanza previously held positions at Continental Airlines, Northwest Airlines and American Airlines. Compensation for 2010 Salary $468,930.00 Bonus $130,000.00 Restricted stock awards $0.00 All other compensation $8,430.00 Option awards $ $0.00 Non-equity incentive plan compensation $0.00 Change in pension value and nonqualified deferred compensation earnings $0.00 Total Compensation $607,360.00

Hello, I am writing in regards to the cancellation of a flight I made for December 28th. I booked this flight for my son, which was a Christmas present to him, as we have moved and he desperately wanted to go home and see our family and friends. He also has a heart condition, and I wanted to use this time that he has off from school to go to the cardiologist and get checked out. I received my confirmation email for this flight and then called Spirit airlines to confirm the fact that my son would have a Stewardess available for him since I had to pay a whopping $200.00, being that he is an unaccompanied minor. That's OK though. I have never complained about your prices for luggage, or something like this situation because my son, to me, is worth that money to have someone watching over him on a flight I could not attend, and also because Spirit offers such cheap flights that I understand the price of extra luggage covers the loss of affordable airfare. I do think, that this situation that I have just encountered, is thievery. When I called about the stewardess who would watch over my son, the unaccompanied minor, I was told he could not fly because my name was in the customer information and not his. Therefore his name was not on the boarding pass. It is 2011. The era of incredible technology. Spirit Airlines could not change the name ????? I'm his Mother who booked the flight, his Dad paid for it.... you couldn't change the name from the mother to the son???? Funny how you let someone with a totally different name pay for it !!! This is just insanity! I feel as though this is an evil ploy for Spirit to get the money for this flight, banking on the fact that I might book another flight... and at the same time, you can sell my cancelled flight to someone else! This would be an approximate $600.00 credit to Spirit Airlines. An extra $600.00 you made from my booking a flight. Where is you Customer Service morals? I feel as though you hide behind your men from India, who are trained to calmly sit there and recite the the dialogue you leave for them, while your angry customers complain to them. The corporate narcissistic President sits on his pimply butt thinking he's God's gift to the world as he guides a completely immoral corporation. Like I said, I wasn't one of the customers hating Spirit for the baggage charge, but I definitely think you RIPPED ME OFF this time! I want my money back, it was a total of $378.34 because I do not feel as though there was a valid reason for not allowing my son to take this flight! I didn't cancel the flight, You did!!! Mary Kay Mickiewicz