Spirit Airlines Corporate Office & Headquarters

This is the worst airline I have ever experienced, and I've flown a lot of airlines. The people were extremely rude and inconsiderate. My flight to DFW was delayed 4 hours without then notifying me so I sat at the ORD airport for 7 hours. On the flight back to ORD I was told that my carry on bag that met all of their specifications suddenly did not, and I proved them wrong at the gate where they stopped me and they still charged me 45$ when on the flight to DFW from ORD originally it fit perfectly under the seat in front of me. That 45$ charge was bull. The woman at the gate was rude and I asked to speak with a superviser and none came. I paid the fee and I will now dispute it. Worst expierience. I will never NEVER fly with this airline again. It would be more worth it to spend the extra 100$ to fly united who I have never had a problem with. Spirit airlines is dirty it looks like you are sitting in filth,there is no room. The tray in front of me was broken and kept falling down during the flight. Never in my life have I experienced something so downright discusting not only look wise but attitude as well. Everyone I know who flys will know of this and I can promise you no one I am associated with will ever fly this airline.

Arrived in Atlantic City on Saturday night. Bag missing and filled out form with young lady who was uncertain as to how to do the form. It is now Monday morning and not bag, no return call from the provided baggage number. All telephone numbers on theinternet do not work. Clearly they are in "hiding". This was my first and last Spirit flight. I have flown many airlines for 40 years and rarely had a lost bag. On the few occassions, it was flawlessly delivered that evening or the next day. "Adios Spriit"! Oh, by the way, if you are more then 5 foot, 10 inches tall, forget this airline.

So again spirit has found a way to screw me and my daughter over. I've gotten used to the flight delays and mechanical problems but this trip started off bad when I found out when booking that my sunday flight home had a 3 hour layover in detroit. So they wanted me to go from myrtle beach to detroit wait three hours then go to ny. How does a 1 45 min flight go to almOst a 7 gr flight. So I took the first flight on monday morning at 908am. What they did today 3-26-12 has taken the cake. I get a call at 4am to tell me that my 9:08 flight has been cancelled due to mechanical problems(which I read and have went through,is a common problem) that's it no re-schedule no nothing. So I have to call back and deal with idiots,they wanna put my daughter who's 7 my mom and myself all on seperate flights. Which I wasn't taking. Then they tell me that we can get on the next days flight at 215. So now I'm stuck paying for another day of hotel,food,car rental,losing a days pay at work and they don't give a damn as long as they take your money. So far they gave each of us a 50 voucher for my next flight. I would never recomend anyone to use spirit. Pay the extra money and travel a real airlines

First of all, do not let Spirit airlines entice you with their "low" rates. You will get a descent rate on the airfare but they will "nickel and dime" you to death afterwards. Words cannot express my extreme distaste for this airline! I recently took a trip to Miami, FL and upon my departure Spirit could not find my return information. They then informed me some employee in Dallas reported me as a "no show" even though these idiots let me board to Miami! I expected them to make good on their obvious mistake BUT they spun it around on me and said it was my fault! And basically I'm SOL stuck in Miami! Of course they kept all my money, didn't offer a refund, the employees were very rude, and to make matters worst they had no later flights back to Dallas! NEVER fly with this airline...if you do be very cautious and be prepared for unprofessionalism. 

How this airline is still in business is beyond me. I made a comment to one of their idiot agents and to my surprise, they cancelled my flight. I ended the call politely though. Later, when checking online, I realized my flight was cancelled. Call back and was told that I would get a call back in 24 to 72 hours. These are the biggest idiots I've ever had to deal with. There are many more words (not in the dictionary) to describe these insensitive beings! I HATE SPIRIT AIRLINES!!!!!!!!!!!!!

Worst experience ever!!Do not use this airline!!! The customer service is a complete joke. You will sit on hold for 40 minutes and get someone from another country that barely speaks English in his kitchen. You can hear the rest of the family in the back round. They couldn't care less about their customers.Just do yourself a favor and fly with other airlines.

OMG!! There aren't enough adjectives or in this case 'explitives' to describe my frustration, anger, dismay and utter shock with regards to the lack of professionalism and courtesy displayed by this dreadful, customer-unfriendly pseudo-airline!!!! I needed to cancel my flight due to a family emergency and had doctor's notes and ample evidence to support my inability to return home to Ft .Lauderdale. My father is battling pancreatic cancer and I have been in Philadelphia caring for him since November. I've been on an extended leave of absence from my job in Florida so as to allow me to be his primary care-taker. Believe me my family and I had hopeda and prayed his condition would have improved and we'd be able to return to life as we knew it. Spirit's 'out-sources' staff in India kept telling me how sorry they were, but their policy does not allow for cancellation without an astronomical fee.(almost 75% of the original ticket cost). I purchased the alleged 'fight insurance' only to learn that it is not applicable. When I asked Baev from India for a corporate number in the US, he told me there wasn't one and the only way to contact the airline was via e-mail (**I'm positive I'll never hear back)!!!!!!!! Fortunately I am not as challenged as the staff of Spirit and located their corporate number and address in Miramar, Florida in less than 2 minutes via Google. I will fight this as it will afford me an outlet for my heartache and frustration over my father's condition. NEVER, NEVER, NEVER, NEVER, NEVER , NEVER, NEVER, NEVER AGAIN!!!!!! will I nor any of my friends nor family fly this absurdity of an airline.

Spirit Airlines is the absolute worst airline there is!!!!! I will never book another flight on Spirit nor will I ever recommend it to another person!!!! They have no leg room on there planes and nickel and dime you until there is no end. You have to pay $3.00 for water on their flights!!!! I would pay extra on another airline, it is still cheaper!!!!!!!

This airline sucks, if u need assistance you have to speak to idiots in India who can't even help you with shit. I had a family emergency an had to cancel my trip, Ty made it so difficult for me they had me on hold for one hold hour n they never responded to my call that was on hold. I was so frustrated I has to hang u and go through the whole process again, they told me their so called supervisor would cal me with in an hour to handle my situation, I stayed up till 3am waiting for the phone call, and the I fell asleep waiting on the supervisor, meanwhile they told me the supervisor would cal me around midnight. The next day I woke and had to do the hole process again and it was the same damn people who can't even understand you. Spirit airlines sucks ass n I will never book again n I highly recommend all those not to. They are extremely quick to charge your card for the service and don't work at all with you if there is an emergency. They charge a large amount of money to cancel a flight n on top of that you dot get your money back, your money becomes stupid spirit points and try expire in two months, like seriously I lost 400 dollars because of this airline. Please to all those out there do not book wit this sucky airline it's a nightmare they don't care about costumers, once they have their money your nothing to them.

So after having a wonderful, once in a lifetime vacation, it was nearly ruined by Spirit. On our return flight, after sitting at the Cancun airport for nearly 9 hours we were finally informed our flight from Cancun to Tampa had been cancelled, and were then shipped off to a hotel by the airport. Returned to airport the next day for a 12:30 flight, and were still sitting on the tarmac at 4:00. Finally arrived at Fort Lauderdale (instead of the original Tampa) to find...NO LUGGAGE!! Returned to Detroit more than 24 hours after we should have been home. While my travel companions luggage did make its way back to Detroit, as did 1 of mine, my main bag with 2/3 of my summer clothing was gone. To say I am unhappy would be the understatement of the century. Particularly disturbing is the blase attitude of Spirits employees, and the fact that I PAID for these bags to fly....Wow.

This past weekend my husband and I flew from DFW to LGA for a weekend getaway. I had read all the reviews about Spirit beforehand, but they had the flight times we needed, so I purchased the tickets and prepared for the worst. I was so pleasantly surprised! We purchased seat upgrades on the exit row for only $25 a seat. We had more leg room than any flight I have ever been on, the flight attendants we friendly and upbeat and made sure everyone had everything they needed. Each flight arrived earlier than the designated landing time. We did have to pay an extra $25 on the way back for the additional weight because of buying things, but EVERY airline does that. As long as I can get an exit row or a big front seat, I will definitely be flying Spirit again. Even with the baggage fees and the seat upgrade, you saved us over $400 from what American was charging. Thanks for the wonderful flight.

i and my husband purchased the spirit airlines credit card and the 9 dollar fare club. i have attempted to use my free flights several times only to be told that the times are not acceptible. also, to speak with a person you have to go to india. to say that i am upset is a GREAT understatement. there is no one to speak to or complain to. i became very irrate and mean to the poor person who was handling my call, but come on, in America, we have to deal with persons in India. Are you kidding? i will cancel my membership and my card, but i do want my free flights. very unhappy, unfortunate, because i did really enjoy the flight. i guess this is just like everything in the USA at this time. Govt, companies, cooperations, no one cares about the consumer, just your bottom line. very sad, i thought you were different

Terrible Airline. Do not fly them. They cancelled my flight and would not accomodate me. I was to fly home from Florida to Michigan and the cancelled my flight due to mechanical difficulties. This is not the first time this has happened to me and my family. I was to fly home on Feb 21, 2012 when they cancelled my flight they told me the next available flight was Feb 28, 2012 I told them I had to get back to work and was informed there was nothing the could do. they would not refund my flight or the baggage I paid for had to buy another flight with delta and re pay for baggage so I could get home. I have contacted all the news stations I will not let this slide. As it was this was a Christmas gift from my son so I could spend my birthday with him...great Happy Birthday to me. It cost me a lot of money and missed wages as I was not able to fly home when I was supposed to.

Don't sign up for the $9 fare club - they will automatically renew the $59.95 charge to your credit card. Customer service is pathetic and unwilling to help resolve any type of problem - and there is no way to contact the company directly without using the 800 line. VERY UNSATISFIED with the customer service on Feb. 20, 2012. Situation is unresolved after 45 minutes on the phone. Problem is not resolved. If they are truly customer oriented, they would be bending over backwards to help an unhappy customer. Will switch my credit card over to CitiBank where I can book on ANY airline - NOT SPIRIT.

Customer By Web Form (Johnny Pena) 02/14/2012 11:03 PM I am an Active Duty service member returning from Afganistan, to find my mother having diabetes and getting an amputaion. I tried to reserve the flight from 17Feb-20Feb and the confirmation returned17Feb-20Mar. I spoke with an attendant on the phone and stated the error and to my surprise the, my service of protecting this countries rights gives this company the right to not assist me. My flight cost is $693.52 and the flight needed is $981, I am willing to pay the difference but the airline wants to charge me $465 difference. Yes I understand that is a fee but it is a fee that can be waived. Dear Mr. Pena, Thank you for contacting Spirit Airlines. While I am empathetic to your situation and do respect the service your provided to our country, I must uphold our policy. I know that you will disagree with our position, however being consistent with our policies and procedures is the only way to offer all of our customers with an equal and fair service. Sincerely, Tracey 63716 Corporate Consumer Relations Spirit Airlines Inc. Thankyou for your time. Johnny Pena lourdes112599@yahoo.com

love it, simple no problems and cheap :D used them 3 times since the last last year will continue again. easiest way is plan your flights and what your taking a month in advance.

DO NOT FLY THIS AIRLINE! YOU WOULD BE SO MUCH BETTER FLYING OTHER AIRLINES. TERRIABLE CUSTOMER SERVISE, OVER CHAGE ON LUGGAGE, RUDE MANAGERS THAT MAKE YOU FEEL THAT LIKE THEY ARE GODS AND YOU ARE NOBODY! I TRIED CALLING CORPORATE OFFICE AND COULD NOT GET A PERSON ON THE PHONE FOR 20 MIN...WTF...AND YOU BETTER POST THIS COMMENT! KEEP YOUR NASTY STAFF AND YOU GUYS ARE GOING TO GO OUT OF BUSINESS VERY FAST! PLEASE, DO NOT FLY THESE AIRLINES; THEY ARE NOT WORTH OF AGGREVATION!

I took a flight from Atlantic City to Ft. Myers on 12/22/11. The stewardess was offering applications for Spirit Master Card. She said that if you filled it out ON THE FLIGHT and gave it back to her then, YOU WOULD QUALIFY FOR 3 (NOT 1) FREE FLIGHTS. So, despite the fact that I'd already had a very bad experience with a free spirit credit card through Barclay Bank, I did it. I had cancelled the other barclay account. This was supposed to be through Bank of America with whom I already banked, thus felt it was more dependable. Now I receive the credit card, and I'm told that I get 1 free round trip off-peak (5,000 miles) and NOT 3. Once again, When I call, I'm speaking to people in India. They told me there customer service is ALL in India. I'm hoping other airlines start flying out of Atlantic City Airport. Hate there smug attitude being the only airline in town. I'm sending a letter to the better business bureau, 3 on my side news team and Bank of America.

Spirit Air should be called the BS airline. They advertised a fair on line for a trip from Ft. Lauderdale to Atlantic City; including all fees except luggage for $58.00 and change. Would not let you book on line. Spoke to 4 different outsourced people{completely ignorant} who told me that the cost did not include fees and taxes therefore the ticket was $100.00 more then quoted on line. Tried to call Corporate but they do not answer the phone. I do not Know how the FAA,FTC, and the better business Bureau in Florida allows this BS company to stay in business while they are ripping people off. Decided to go on Priceline which I have never used before. Got the advertised fare inside of five minutes and my confirmation of said flight within seconds at the price I listed above. Spirit Air is nothing but a scam and should be put out of business. They monopolize the flights to Atlantic City so thry do whatever they want without being watched. The CEO is a brazen nasty person; so that is why the airline is as bad as it is.

Never fly with them!!!!!! I had an emergency that I needed to cancel my ticket and couldn't! They made me stay on hold for over 40 minutes only to talk with someone who had no idea what I was saying, and all the lady did was repeat everything over an over again. Never answer one question I had for her. They don't work with you, all they know how to do is put a person on hold.