Spirit Airlines Corporate Office & Headquarters

Yes, Virgina, there is a Scrooge and his name is Basil Ben Baldanza...

Contact CEO directly and tell him what you think of him and his company! ben.baldanza@spiritair.com. Post your outrage on facebook and share with your friends.

Damage Control What is within the head of management~The company should have taken a 'prudent' approach and at the very minimum allowed the Veteran to transfer the ticket to that of his daughter. Spirit has lost a tremendous amount of good will and the 'mean spirited' attitude has not served the company nor its shareholders. Management should be prepared to 'fall on it's sword' for allowing this deplorable situation to have gone viral. I owned and operated a company with 22,000 employees. Let me share with you how this matter 'should' have been handled. Respecting your policy on refund; Amend immediately to allow any customer who has purchased a ticket to be allowed a change, transfer, refund for legitimate medical reason(s) and to be documented by a M.D. Public Relations Regardless as to the companies rationalization, you've got a horrific P.R. situation. The company IS NOT the victim but the ridiculous attitude of someone within the company has allowed this sad situation to become a potential Waterloo! The moment is now since you can not relive yesterday. Contact this VET today and make an exception to your cancellation/change policy. If you do what is in the favor of what the public views you should do can ONLY be a benefit to the company. Cash Preservation/Damage Control Only management can control the damage which ultimately will preserve the cash. Unimaginable as to how much 'horrific public relations' has been caused! Easy to be critical but I wish to suggest a positive 'step' which will immediately put the company within the appropriate vision of the public. a. Amend your policy. I am not equipped to say how but do know that an amendment is needed NOW! b. Do a P.R. promotion with the VET but I feel it incorrect to attempt to give him a refund. You can make him be the hero and the company will be the benefactor. c. Donate to Wounded Warriors but do so using the Good Spirit of Spirit and use the Vet to forge your way back as a sensitive company rather than the immage created as mean spirited. No longer allow false rationalizations to permeate through the fiber of Spirit. What you believed to be acceptable is no longer valid. Respectfully, Bill Feldstein

After The way you have treated the older gentleman this week who is an American hero our business will no longer use you!! A man that is dying, fought for our coutry and can no longer fly!! Shame shame shame!! The Gregg group is Boycotting you!!!

This is the worst airlines. Not only are the customer service rep terrible. But to pay money to fly have a two hour flight and have to pay for water or soda drink is a outrage. Maybe they need to catch one of the store that have a special on drinks and buy them out. They charge to check you bag also charge if you need a boarding pass five dollars. I have never heard of anything like this. And if you call in to their customers service they outsource to india. And they don't understand english and I didn't understand them. Please someone inspect this airlines and get rid of them this is all wrong.

DO NOT FLY SPIRIT AIRLINES!!!!!!!!!!!!! PAY THE EXTRA MONEY TO GO WITH ANOTHER AIRLINE!!Unlike other airlines whose rates dropped they would not prorate my tickets. Then they tell me to cancel will be $125.00 each ticket. Then they had the nerve to tell me they did not have a CORPORATE OFFICE!!! are you kidding me then they told me that all I can do is write to complain. I will definitely be complaining to the B.B.B today on Spirit airlines. The fact that they REFUSED to give me the corporate number to complain sends a red flag. I will NEVER fly or RECOMMEND this airline to ANYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Really it should be less than one star. As a 3-tour Vietnam vet I started a boycott in Cleveland against them for the treatment they gave that terminally ill veteran. Bloody 'ell, the guy's terminally ill, can't travel, and they not only refused to refund his ticket, but refuseed to reissue one in his daughter's name so she could visit him! Bloody 'ell, even Fox news picked up on the story this morning, and these ba----ds refused to respond. Rest assured, every VFW post in the county has now been notified and they've been requested to inform their members to say clear of these low lifes, and to pass the word on to other VFW posts. This is what we fought and bled and died for? What's next from these loosers- are they going to throw bags of dog s--t at us again?? Wouldn't put it past them! STAY CLEAR OF THESE A--H---S!!!

Rating is worse than Piss-poor in fact, How quickly YOU (Spirit Airlines) forget what sacrifices this Nations soldiers have given to keep your piss-poor airlines free to operate in a free country. I will never fly your piss-poor almighty dollar groveling piece of SH*T sending jobs overseas Airlines.... Guess what? Even the stupid phone number on this site is disconnected, speaks highly of your operational qualities another reason not to fly.

Your HATEFUL reply to the DYING VIETNAM VET requesting a ticket refund, because his doctor told him that he should not fly, IS TOTALLY DISPICABLE !!!!! HOPE YOU GO OUT OF BUSINESS !!!!!!

This airlines refused to refund a dying Vietnam Veteran the price of a ticket, less than $200. after his doctor forbid him to fly. Shame on you, and keep in mind the number of active, reserve and retiered veterans that live and travel within the U.S. I know that I will never fly this airlines, if they do not do the right thing. When greed is more predominate than compassion--then you have lost your soul!

SPIRIT AIRLINES HAS NO FEELINGS WHATEVER. IF THEY DO NOT GET THE MONEY BACK TO THE VET WHO IS DYING OF CANCER,EVEN AFTER HE HAS A NOTE FROM HIS DOCTOR NOT TO FLY. THE ENTIRE COUNTRY, ALL VET ALL SENIORS AND ANY ONE WHO MIGHT THINK OF FLYING SPIRIT,PLEASE DON'T, USE ANOTHER AIRLINE. THIS COMPANY WHO IS TAKING CUSTOMER SERVICE JOBS AND FARMING THEM OUT TO INDIA. PLEASE HELP TO PUT THEM OUT OF BUSINESS,

I was very disappointed reading about the dieing Viet Nam Veteran who had to cancel his flight and that Spirit would not refund his money . I know that it’s not spirits policy to refund without having the insurance but, For Gods sake the man fought for this country………. For you ! He’s dieing . Please refund his money . I will look for your answer in the news or on this site. .. If you do nothing and don’t refund his money then I will never fly spirit again ……….. Please don’t make me do that Thank you Robert Smith

Spirit Airlines will not refund a dying man's ticket, even though they have already resold the seat (they are getting paid twice for the same seat). They told him if he died before the flight they will be happy to refund the money. Gary Meekem is a Vietnam vet and served eight years in the Marines. He is asking all military, vets and anyone else not to support this company by not purchasing tickets. http://www.tampabay.com/news/article1226081.ece

Horrible airline. I called and booked a flight for my son from Detroit to Panama City Florida. They dont even fly to PCB airport. Only Fort Meyers and Miami. When my son got to the airport and gave them his confirmation number they asked for his passport or he would have ended up in Panama. They would not help to resolve the situation, would not book him anywhere close, and would not stand behind their policies and credit the ticket. I could not understand the person who seemed to be speaking Indian and was on hold for 45 minutes then disconnected. Very bad experience. Still fighting it. EVen the Confirmation said this: Detroit to Ft. Lauderdale/ Miami then Ft. Lauderdale/ Miami to Panama City/Panama City (which I thought meant PCB) never did it say international flight but the agent should have known that they only go to 2 places in Florida.....

I can't believe that Spirit Airlines will not give a dying man a refund on his ticket. He has cancer and his Dr. has given him a letter stating that he cannot fly.I have never heard of such a cold hearted policy. I hope that I never am forced to fly Spirit Airlines. I will certainly not do so by choice. If any one of you people are in such a situation like that poor man finds himself in, I hope that you are met with the same callousness. I would not even give you a one star rating.

Your absolute refusal to give a Marine veteran dying of cancer a refund for his $197.00 ticket is the worst decision I have ever heard. Heartless and cruel are two adjectives I would use. If you were the only airline that flew to my desired destination, I would not go.

WE WENT ONLINE AND WAS(1) CLICK AWAY FROM PURCHASING A ROUNDTRIP TICKET WHEN AN ADVERTISEMENT OFFERED ME $50.00 OF "this ticket purchase" IF I APPLIED FOR A SPIRIT AIRLINE CREDIT CARD. I FILLED OUT THE APPLICATION FOR AND COULD NOT GET MY %50.00 CREDIT. WE GOOGLED SPIRIT CORPORATE OFFICE WHICH SHOWED A (586) 791-7300 PHONE NUMBER WHICH IS A DISCONNECTED NUMBER. I CALLED 1(800)425-4167 AND GOT FED UP AFTER BEING ON HOLD AND FINALLY SPEAKING WITH PEARL IN ANOTHER COUNTRY. PEARL PUT ME ON HOLD AGAIN FOR 15 MINUTES WHILE SHE TRIED TO GET ME A NUMBER FOR THE CORPORATE OFFICE. SHE NEVER CAME BACK AND I GAVE UP. I FOUND THE AUTOMATED 1(800) 772-7117 BUT COULD NOT GET A HUMAN TO SPEAK TO UNLESS I WANTED TO BUY A TICKET. SPIRIT AIRLINES HAS NOOOOO CUSTOMER SUPPORT WHATSOEVER. STAY AWAY!

To add to the bad experiences with this airline, try to get a flight using the mileage points from their "Free Spirit" Mater Card. When trying to schedule a flight six months ahead of time, they tol me there weren't any seats for this program. Later they said to call just two months before the desired date for the flight since they didn't have the schedule of flights for those dates. At this point a chose a date two months ahead and they said there weren't any seats for this program.It doesn't matter when I have tried to schedule a trip using my card points for the last year, I have always been told no seats are available. This is, in my opinion, the worst airline I know. OI have about 50.000 miles I don't know what to do with, and they don't know either.

Will NEVER EVER use Spirit Airlines again. Web site doesnt work to even check in, fee to check in at the airport. Fees for bags, bigger fee for bag for not paying 24 hours in advanced. WTH?? Hidden fees for EVERYTHING. Can not select your seat, or there is a fee. Just an FYI- They will never EVER get my business again. Its worth flying with a reputable airline and paying a little higher price than paying a cheaper price with Spirit and then paying for all the hidden fees. It will be more costly with Spirit than other airlines. I am going to contact the BBB after returning about being charged 38 $ for return checked bag even though I booked it more than 24 hours in advanced. You guys really do know how to nickel and dime someone. I WILL NEVER EVER give you my business again, and I will make sure my friends dont either.

This is a terrible airline. My daughter arrived late at the SJU airport because of traffic jam, but made it to the counter 1/2 an hour before the flight was to leave and they told her the airplane was taxing the runway and would not allow her to at least try to make it to the gate. a flght that leaves at 4pm is not suppose to taxi the runway at 3:30pm.Not traveling on this airline again.