Sears Corporate Office & Headquarters

Just trying to get someone to answer the mattress support phone line and have been on hole for 1 hour and 10 minutes so far.. The first time I was holding for 20 minutes, I hung up, called up and told the girl how long I was on hold and she apologized, and "of course" she said there were many calls coming in! You know that's a lie. It is a standard line that call centers say. It is now 4:55pm, and I am sure they close at 5pm. This is unforgivable service and must be dealt with.

ON 8-31-11 I WHENT TO SEARS TO PURCHASE A DRYER WHIRLPOOL MODEL WED5600XW REG. PRICE IS 699.99 SALE PRICE 539.10 I SPOKE TO SALESPERSON IN SEARS AT WESTOAK MALL. SHE TOLD ME THAT THE SALE PRICE WAS 649.99 I HAD THE PAPER IN BLACK AND WHITE SHOWED IT WAS 539.10. I TOLD HER TO CALL THE MANAGER MR.LOUIS SAID HE COULD'NT LET ME HAVE IT FOR THAT PRICEN HE CAN ONLY GIVE ME 10PERCENT OFF. I SAW THE SALE 8-29-11 IT DIDN'T HAVE EXPERATION DATE. I WHEN'T TO BEST BUY IN SUGERLAND,TX. I SHOW THEM THE PAPER FROM SEARS THEY SAID THEY WILL MATCH IT THERE DRYER WAS SALE FOR 594.99 AND THEY LET ME HAVE IT FOR 539.10 THAT TO SHOW YOU WHO IS A BETTER STORE ( BEST BUY)SEARS HAS VERY POOR MANAGMENT AND THEY DO NOT STAND BEHIDE THERE ADVERTISMENT.

I recently applied for a job with Sears at their Irondequoit,New York location. After 3 interviews a job offer was extended to me. I was then sent for a pre-employment drug test which I passed. However when I called to find out when I would start I was told that the job offer was being retracted due to a criminal background check. On the application the question about criminal background states "Have you been convicted of a crime WITH IN THE PAST 7 YEARS", to which I answered no. However because of a conviction that happened over 7 years ago I was refused employment. This is a direct violation of the Equal Opportunity Employer Act, and clear discrimination. At no time did I try to cover up any conviction and according to the wording of your application I did not have to disclose any information that was over 7 years old. I have contacted an attorney and am filing a discrimination suit against this company. You violate your own policies and I'm supposed to rollover and accept it I think not, see you in court.

SEARS DOES NOT CARE FOR CUSTOMER SERVICE. THEIR SERVICE CONTRACT SUCKS. THEIR TECHS HAVE NO KNOWLEGE AND THEIR SERVICE PEOPLE ARE VERY RUDE DONT CARE FOR YOUR BUSSINESS.

New riding Mower: Called 2 weeks before 4th of July...mower had been used maybe 4 times total since buying, BEFORE IT STARTED ON FIRE! ... They couldnt schedule repair until the 11th of July and never showed that day(they had 2 numbers to call). Then; they couldnt schedule repair until July 25th and the repair guy suposedly went home sick before coming to to fix(I had to call them twice to find this out). My mother is elderly and I come from out of town to check on her and mow ofcourse : she has three acres and you can imagine what we pay to have it mowed for us. REMEMBER; I CALLED AT THE END OF JUNE AND OUR FIRST REPAIR WAS AUGUST 9th=That so-called repair lasted half way around the property before the mower quit&smoked more THE SECOND REPAIR couldn't be scheduled until August 25th AND THAT SO-CALLED REPAIR lasted only half way around the "front" yard of the property before quiting. HMMMMMMM..........THE SUMMER IS ALMOST OVER!!!!!!!!!!!!!!!!! AND I HAVE HAD NO MOWER! After speaking with several employees of Sears throughout this time and connecting with Corporate today; it appears they are not willing to admit that THEY SOLD AN ELDERLY WOMAN A LEMON or help her in any way. THE NEXT REPAIR...scheduled now for SEPTEMBER 12th.....maybe I can get a fifth mow out of it before the snow flies!!!!!!! IM NOT GIVING UP & SOMEBODY AT SEARS IS GOING TO MAKE THIS RIGHT WE NEED TO MAKE THEM CARE just look at these reviews.....THIS IS UNACCEPTABLE

I bought a Fridgarie washer and dryer in November 2010. I have had NOTHING but problems with it. In the past 9 months i have to have a repair man to my home 6-7 times. Within a WEEK, of him being there, something else will go wrong. I paid BIG bucks for this washer and dryer and there is NO reason why within the 9 months i shoud have to have someone come out and that many times. I would like to have it replaced but even better i would LOVE to get my money back so i can get something different. I would NOT recommend this brand to ANYONE. nor sears. Sorry to be a complainer but SERIOUSLY. this is BEYOND rediculous!

November Purchased Sony TV at local hometown sears outlet store in Decorah, Iowa. Sony Bravia model # Gene Ude is the owner/manager and is very helpful and is a good representative for Sears. July 28th TV goes completely dead, no audio or video. I called sears repair and had service date set-up for August 9. I asked if I could simply take the tv back and get a new one and was told no. August 4th Part was received and I called Sears for notification and the August 9 date was still in place. August 8th Sears called and stated that a second part that had been ordered and is on backorder and would not be shipped until August 11th I called customer solutions and was told that they would contact the manufacturer to see if the part could be shipped sooner or if a replacement tv could be provided. I was given case #3726693. I was told by Andrea that a response would be within 24 - 48 hours. August 10th I called customer solutions and talked to Marlene. I was then told that the part on backorder would not be shipped until August 15th. I was also told that a replacement tv could not be provided unless a part was backordered for more than 30 days. I requested to speak to a manager who then told me that they could not and would not provide a replacement tv unless the 30 days had expired. We have expended the money for the purchase and extended service contract that took us a year to save up for. We have been told that Sears would provide a rental reimbursement. However we would first have to expend our time and money. We do not have rental services available in our area. To acquire a rental would require travel and time expense in addition to the rental expense. Two weeks go by with no correspondence from sears of sony!!!!!!!! August 26th Received phone call from Lynn, a "Sony" representative located in the Phillipines. Lynn stated that they would replace the tv and that the shipping would take up to three weeks. I requested a 24 hour shipping as this has now been a month. This was refused. I requested to talk to the supervisor of customer relations. I was told that these phone calls could not be directed to a supervisor and that the representatives have control over all decision making processes. I was given a case #e51585077 and a phone #239-768-7646. Contacted Sears customer service home office in Texas. Talked to Arlene with customer solutions who was then going to take to their technicians and I was placed on hold. I was told that only Sony could authorize replacement of the tv and that the replacement tv would have to come from sony. What is wrong with this picture? Since when is the customer not right? Since when is it not a retailers desire to make things right with the customer? Why shouldn't Sears bring a rental tv to our house and set it up at their expense when we have already made the prior expense of acquisition? Why not just replace the tv and be done!! Much easier and customer satisfied!! And let Sears deal with Sony!! When I buy from a retailer, I expect the retailer to stand behind the product and take care of the customer directly, not pass this off to the manufacturer. That, in my opinion, is a vital function of the retail/customer relationship! That is why Sears has fallen in their customer relations/satisfaction rating!

4 complaints; 1) called on Monday, 8/29/11 for service on our clothes washer, told that our service would be scheduled for 4 days later, that the local Sears store in Lompoc was a sales store only, non-service. The service was scheduled between 0800-1200 hrs., the technician did not arrive until closer to 1300 hrs. The problem with the washer could not be completed due to a product design issue, non-resolveable.I sat in my home for 5-hours to have him tell me what I already knew, but hoped differently 2) your 1.800 service voice mail system is THE worst ever, pull it out and install direct numbers listed in all telephone internet, and paper directories. The menu to reach a 'live body' is nearly impossible, and I'm in the comm business (Lockheed Martin Launch Operations, VAFB, CA - Octel voice mail, desktop phone, data, pager/cell phone, etc.) so I know what I'm talking about. 3) Tried dialing the locally listed store phone number, reached yet another voice mail that, once again, took me to a Customer Care Center (CCC). After they answered following a 14 minute constant 'generic' music playing and an 'your call will be...' msg, I finally was connected to the Customer Care center that finally gave me both the local store 'secret' access code, and a direct number to the CCC. 4) I asked that an executive call me to discuss these issues, I was told that they would call me, and no one has, and I truly don't expect they will. Sears DOES NOT CARE about it's customers of long standing (I have purchased numerous appliances from Sears over a period that exceeds 40 years) To say the least...I will NEVER purchase any appliance, service, construction (windows/roofing, etc.) EVER from any Sears retailer. You have a VERY unhappy ex-customer. And I will personally discourage others from making appliance purchases from Sears. One last thing...for all my inconvience and frustration, I am soon to be the proud recipient of a $25 coupon that I must use in a Sears store..Whoopee!!! Other than that, I guess I have nothing more to tell you, and I hope this stays on the site where others can read my complaints, they may have similar experiences. If enough people complain about Sears service and 1.800 voice mail, I doubt it will make any difference - just 'dial 1 for Mexican'.

I am so upset with Sears at this time. I order a sterling Siver 1/2 carrot diamond bridal set for my 25th wedding anniversary. Shelly, the sales clerk was nice and very helpful. She was leaving Sears and told be to check back with the store to verify the order was sent. It was a special order so it would take four to six weeks. I checked a few days later and was met by a rude store clerk (Takisha). Takisha went off in a rage regarding Shelly directive for us to check with the store to verify delivery date. My husband and I stood there and listen as she had a personal conversation with no one. We left in fear that her behavior would get worst. I waited a couple of weeks and check again. I was met with the same behavior and was told not to call anymore and someone would call me when the rings arrived. I waited 8 weeks no one called. I called and Sears could not find my order. They tried to pass off the store display rings as my rings but both were a different size. I waited 8 more weeks and no phone call. I call today and inquired about the rings. Again I was met by store employees that lack the customer service qualities that sears are known for. I waited 13 minutes and 4 seconds just to be told the rings are in. I asked how long had they been there and the clerk said "I don't know". Wrong answer. I lost my cool. I talked to Kray the manager and he gave me some song and dance routine about the rings being locked in a vault. I called Sears Corp. office left a complaint in the mean time Sanday Venture called from Sears and told me the rings are in but they were sized to big (10) OMG. I am lost for words. It would not be so bad had I not worked for Sears in the 1980's and was taught the proper method of quality customer service. I will never grace the doors of K-Mart or Sears again. I am now going to send this complaint to the local newpaper in Birmingham Alabama and place this on my facebook page. I have proof of all these allegations and in my OPINION I will never make another purchase from Sears and I high recommend that anyone who whats to receive excellent customer service go to Pennys, Macy's, Saks, Lord and Taylor, any where but Sears. I am now going to get my money or I may just wait and file a law suit.

I am so upset with Sears at this time. I order a sterling Silver 1/2 carat diamond bridal set for my 25th wedding anniversary. Shelly, the sales clerk was nice and very helpful. She was leaving Sears and told me to check back with the store to verify the order was sent. It was a special order so it would take four to six weeks. I checked a few days later and was met by a rude store clerk (Takisha). Takisha went off in a rage regarding Shelly directive for us to check with the store to verify delivery date. My husband and I stood there and listen as she had a personal conversation with no one. We left in fear that her behavior would get worst. I waited a couple of weeks and check again. I was met with the same behavior and was told not to call anymore and someone would call me when the rings arrived. I waited 8 weeks no one called. I called and Sears could not find my order. They tried to pass off the store display rings as my rings but both were a different size. I waited 8 more weeks and no phone call. I call today and inquired about the rings. Again I was met by store employees that lack the customer service qualities that sears are known for. I waited 13 minutes and 4 seconds just to be told the rings are in. I asked how long had they been there and the clerk said "I don't know". Wrong answer. I lost my cool. I talked to Kray the manager and he gave me some song and dance routine about the rings being locked in a vault. I called Sears Corp. office left a complaint in the meantime Sandy Venture called from Sears and told me the rings are in but they were sized to big (10) OMG. I am lost for words. It would not be so bad had I not worked for Sears in the 1980's and was taught the proper method of quality customer service. I will never grace the doors of K-Mart or Sears again. I am now going to send this complaint to the local newspaper in Birmingham Alabama and place this on my facebook page. I have proof of all these allegations and in my OPINION I will never make another purchase from Sears and I high recommend that anyone who what’s to receive excellent customer service go to Penny’s, Macy's, Saks, Lord and Taylor, anywhere but Sears. I am now going to get my money or I may just wait and file a law suit.

I bought a Whirlpool washer/dryer at the Sears store in Wysox, PA in July of 2010. I was convienced by the owner of the store to buy the warrenty with it. Well this is where is all goes bad. I call in June of 2011 to schedule my 1 year service of my washer/dryer. The service was scheduled for July 15. I was told her would be there between 8-5. I called the repair department that morning to ask for a specific time for the service and they said the serviceman would call and let me know. I waited all day and finally at 4 he calls and said he would be out in an hour. He showed-up a couple minuted before 5. After serviceing the washer and dryer he stated my washer had a leak. He ordered a new part and said he would be back out the following Friday July 22 which he cancelled. Since this time he has cancelled or not shown-up 3 more times. My husband and I have lost 5 days of work waiting for your serviceman. I am asking that Corporate Office do something about the poor serivce that I have recieved. This is unexceptable and costumer service. Thank you, Jessica L. Watson 2187 Basket Street Columbia Cross Roads, PA 16914

My Under warranty Heat and Air Pump has been out since May 2, 2011. Service men come and put gas in it and it last for about 2 weeks. When the third service man came. My son who lives in Memphis, TN an insurance agent tells me to tell him to check the coils for holes. Service man did and that was the problem. It took 7 weeks to get the coil shipped to my house. Trying to get an appointment set up to get gas in it was nest to impossible. 7 day waitin period each time I called. A service man had ask me to call him when the coil came in. In the mean time the compressor goes out. I am setting off and on in this heat. I am diabetic, high blood pressure, and other health problems. I ask for unit to be replaced. No way. Trying to get help I talked to a field manager in Fl. and Mike in Houston. He was going to handle it. That was a joke. When coils came in I call the number that was left for me to call. 1-888-236-1885. I talked to Kathrine who tells me I have an appointment on 8/24/11 between 8 & 5. I told her that the service man said he would be here on 8/20/11 if the coil came in and it had. I just needed to get him the message.The long conversation boiled to she couldn't give him the message. She transferred me to Judy who said she couldn't help me. and transferred me to 439-4663 and Hillary. Same number. Conversation basically the same. Hillary doesn't know who her supervisor or upper management is. She advised me to move the wooden create setting on my front porch to a more secure location. We had words about that and I told he she could come move it. She said she didn't live in N.C. To sum it up this lack of communacation between Sears customer service and service men is the right hand soesn't know what the left hand is doing. The service men have been great. It is the customer service and field managers who do not know there jobs. In all fairness to the Fayetteville field manager he was on a leave of absence during this period. On 8/24/11 2 service men all the way from Atlanta, Ga came to repair my unit. Sears you need to retrain your cusomer service and teach them who is the persons in the chain of command. And you need to train your field supervisors how to dispatach service men. One of the men that came here was as I said from Atlanta, he was in Raleigh when he called me, he was calling to see if the coil had came in( he never got my message) he had to go to Greensboro to pick up the compressor and then drive to my home in a different town. His driving time is 3 hrs. Plus 5 1/2 hrs from Atlanta. Hello. Do you get this message. I am a retired dispatcher from the transportation industry. You do not treat customers the way you customer service talked to me and treated me. Unless of course you don't want your customers.

I recently called Sears to inquire about a lamp for my 73 inch TV they had one and of course I thought the price was do-able so I was starting the process of ordering th lamp and then my husband called on the other phone and said not to order it because mitsubishi has it for 99 dollars and for 22 more dollars we can have it in 2 days opposed to sears being 144 for the part and 22 dollars for shipping but you still have to wait a week to get it or pay 40 dollars and still wait 3 days. So I told the agent to cancle the order and the reason for it. She said ok and before I hung up with her I made sure that she would not run my credit card.She said it would not be ran. So I called mitsubishi a few min later and ordered the part. Low and behold guess WHAT. Sears ran my card and the funds were not available but NO ONE from Sears bothered to call me and tell me ANYTHING I had to just assume this was the case since the amount missing from my account was the same as the item Sears was trying to get from me. So now I can't order the part I need until the monies are released back to my account. This is about to really make my blood boil how Sears does not educate their agents on the process of payments and so forth. All the agent had to do was tell me oppps we got this far and the money will not be back into your account for 1-3 days. This is crap and seems to me life someone is getting away with stealing and miss leading customers. My bank is hearing from me as well you can bet that. This is my money and it should be available to me at ALL TIMES. I will NOT use Sears ever again for anything because they have no excuse other than oppps sorry through and e-mail.

I ordered a side by side, white refrigerator THREE weeks ago, and it was set to be delivered Tuesday, August 23. When my refrigerator was delivered, not only was it out of the box, it was black and the floor model. I waited THREE weeks for the black floor model. I was told to bring my receipt back up to the store, and I could reorder the correct one. I did this the same day, and the manager gave me credit for the wrong refrigerator minus the delivery fee which locked up my credit card where I could not reorder. I went back the next two days (August 24 and 25) to try again to only have my card rejected and to be told there was nothing they could do. The manager promised me that if I ordered my refrigerator by tomorrow (August 25) that it would be on the truck Saturday and he would deliver it Tuesday, August 30. I went back to the store on Thursday, August 25, and my card was finally accepted. However, AFTER the manager rang up my order, he then proceeds to tell me that my refrigerator would NOT be on the Saturday truck and it would be September 3 before it came in and they wouldn't deliver it until September 8. I feel so lied too, and I was not given any kind of discount or any kind of anything for all my time and trouble. I am NOT a happy customer!!!

I have a Washer that I purchased from a local Sears in Northern Virginia. At the time of purchase, I also bought an extended warranty policy (big mistake!). Sears recently contacted me to encourage me to extend that policy. But before doing so, I decided it was best to have a repair technician come to the house (because the washer makes a loud thumping noise each time it changes cycles while in use). So far, my wife has waited a total of 12 hrs for technicians to show up at our home. They never call...and they never come. Today was another one of those days. After waiting 4 hrs this morning, my wife called the customer service number where she was told that the technician was having to call in to the main office at each one of his stops which was making him run behind. They asked her to remain home for 4 more hours today and he might be able to make it by 4 pm. That WAS the LAST STRAW! We do not know how to reach the regional manager for Sears for Northern Virginia so we are unable to contact him/her. But suffice it to say we will NEVER shop at Sears again! EVER! We would like the opportunity to explain why to this regional manager. Does anyone have any info as to how we might reach this person? We have already decided, however, that Sears doesn't really care about its customers! N. Stubenhofer, Virginia

i bought a sears craftsman 2011 garden tractor on LAYAWAY 6/23/2011.It was a twelve week plan,payments to be made at a set rate everyother week or sooner as desired. Within 10 days the tractor had been brought into the store.It was assembled and instead of it being put into the warehouse,storage,lockup,what ever until it is paid for (12 weeks),it was put out on the display floor so anyone could sit on it,fool with it play with it etc. I received a call from the store approximately a week after it came in telling me i needed to come pick it up as they had nowhere to put it. I told the caller i did not ask anyone to bring it in the store yet,it wasnt even paid for yet,and that I had no room for it yet,as that was the reason for the 12 week layaway.We left it at that,but ever since that call i have been going to the store and looking at the tractor(has my name on it),it is still out on the floor.I have taken phone camera pictures of it with a ten year old sitting on it,playing with it. There are scratches on the hood and on the frame. Unless the store manager reduces the price of balance by at least 200 dollars when its time to pick it up,i will refuse acceptance for reasons previously stated and order another one.Layaway means layaway out of the view and access of the general public. I had to put a deposit down,so i believe technically,i can consisder it mine,not to mention the payments Ive been making.I will be calling corporateand raising "ell.A new car is a new car,not a demonstrator.A new tractor is a new tractor,not one that sits out on the display floor for two and ahalf to three months for anyone to play with until its your time to pick it up.just sayin".

Suffice it to say you can add my name to this list of dis-satisfied customers. If you ever wonder why Lowe's, Menard's, Home Depo, and others are out performing Sears, you might start by listening to the attached 30 pages of customers trying to let you know. It's your Sub-standard, rotten customer service! Buy from most any other store: Got a problem? Bring it in, get a new replacement or your money back, no questions asked. Buy from Sears: Oh, we'll have to send it in to see if we can't fix it for you first. Check back in two to three weeks to see what we find out. Oh, you need to use it right away? Sorry, what do you want us to do, replace it? Give you your money back so you can buy a new one? Oh no, we can't do that until we inconvenience you for a couple of weeks to see if we might save a dime!! Good bye to all the brand names exclusively marketed through Sears! Never again! Tom M

it seems that reading all these complaints about the sears delivery department it appears to me that no is satisfied with corporates response. so as i figure out my problem with their delivery in not putting in the oven and taking out the old one for my 89 old aunt is just another list of problems with sears. in these tough economic times and so many unemployed maybe sears should replace their incompetant work force, as other people have said , not shopping at sears is the only option the buyer had a long time ago, but now i can post this online and can put this in my retirement communities newspaper and just maybe , i could influence my neighbors to shop at other retailers before sears.

Wow! After reading all the complaints and seeing all the unhappy customers from Sears I guess my complaint won't make any difference but here goes. If anyone in corporate or their marketing dept. is listening these are 2 of the reasons Sears is in trouble. 1) Since the K-Mart merger or buyout the stores have really gone downhill. You might as well be shopping at K-Mart. The stores are messy, the employees are rude. No one there really cares if you buy anything or come back. My mom and I went into shop, found something we were going to buy and took it up to the register. The woman there didn't acknowledge that we were there and went on with her story about the police showing up at her trailer because her ex husband was drunk etc. well you get the picture. I could not believe what I was hearing and went to a supervisor to complain. She said she was sorry and was surprised as that was one of the better employees. Need I say more? Needless to say we no longer shop at the Santa Rosa Sears store. Now having said that we have made exceptions for appliances because of the Sears service we have gotten in the past which leads me to the second reason Sears is going in the toilet. 2) The repair service is apalling. We have a Kenmore fridge. The ice maker has gone out twice. The ice maker went out 4weeks ago. I called to schedual an appt. and was told it would be 2 weeks before anyone could come out. Unbelievable. I made the appt.and bought ice trays for the interm. My husbands Dr. called and reschedualed his appt. for the same day. I called Sears and explained the situation and they said it would be another 2 weeks. The appt. is coming up this Thurs. In the mean time my husband had to have a knee replacement. I brought him home today and guess what he has to have? ICE. He has to use a machine that uses a lot of ice. I called and told them this was a medical emergency. SO WHAT! Sorry no can do. I asked to speak to a supervisor and guess what? He wouldn't talk to me. "Ron" had other calls and when I said I would wait it didn't matter he wouldn't talk to me. Said to write corporate. My husband and I are in our 60's and have been loyal Sears appliance buyers. Not because the product was any better. Not because the price was any better but because I could rely on my Sears repairman. How sad that the Sears company just doesn't care any more. I will be buying my next fridge at Lowes and I suggest you do the same. Why would you buy anything from Sears in it's current state?

Note: This is not to be used to contact Sears Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Sears. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name