Sears Corporate Office & Headquarters

I'm was claming for information about a cancelation of a lay away. I have been for two times in the Sears Store (one time to inform that a couldn't pay on august 27 for personal reasons that I have explain and the other, to make the payment, but it was canceled. Now I want to now when I'm going to receive my money back because I need it to buy the appliances. I'm very upset about the lack of concern when I have been at the store to solve the situation, they were very poloite when I was buying but not to serve in this time. Good day for all of you. Evvi Puerto Rico

I've purchase tires for my car on November 2010 from sears auto dept store. When I'm driving I hear a sound like grinding noise. I was told the tires were defective and I need new tires. "WHAT" there nothing we can do. I was so upset I had to starting yelling in order to get a manager involed. The manager decided to give me 50% off on a set of new tires, but I'm just not satisfied. When I purchase the tires I paid top dollar for the tires, the warranty and for the road hazard condition agreement. When the sales person looked at the tires his first respond was your tires are cup from the suspension. So I took my car two a differnt mechanic and he said the suspension was fine. I truly believe I'm getting taken advantage of by Sears and I want someone who's qualillied to help me get a full refund. This is not the way you should treat a customer who has been a card member for over 30 years. Please help!

Sears service is horrible. Sears.com sells you dishwashers but doesn't deliver them, then it takes lots of effort and almost forever to get your money back. After you become disillusioned with Sears.com and go to the brick and mortar Sears store, you can buy the dishwasher again, and they will actually give it to you, but they won't deliver it or install it unless you happen to live practically next door to the store. Meanwhile they make a good Kenmore dishwasher, if you ever actually get to bring it home, it actually cleans dishes. But the Sears service is so bad, it may not be worth it.

I bought a Sears Kenmore dishwasher in June 2008 that needed repeated repairs to the control panel (the buttons you touch to start the dishwasher). In June of 2010 we gave up and bought a new Kenmore dishwasher. Now just over a year later, the same problem is happening. I asked for Sears to fix it as a warranty repair, but they refused as we are just over the one-year warranty window. This is an obvious defect in these dishwashers and they should acknowledge this and fix as if a warranty repair.

We bought a replacement circuit board for our dryer and when we received the replacement part, the box was COMPLETELY EMPLTY. Some bozo at their shipping center decided to waste time, money and everyones effort to tape, place stickers and ship an empty box. Very dissapointed, J. McDaniel California

We bought a replacement circuit board for our dryer and when we received the replacement part, the box was COMPLETELY EMPTY. Some bozo at their shipping center decided to waste time, money and everyones effort to tape, place stickers and ship an empty box. Very dissapointed, J. McDaniel California

I just got off the phone with "Shaun" from corporate regarding an exchange issue on a $100 ihome speaker for my ipod. I purchased it in March and this weekend it just up and quit working. It shows it has a full charge and yet will not power on. It won't even decharge. I was told by the store rep that I was just "stuck with a $100 product from their store because they couldn't do anything about it." I said all I want to do is exchange it for the same thing. This one has a defect. I was told no. I have my receipt, the box, the packaging and everything. Heck the wall charger won't even stay in the wall. Shaun from corporate told me the same thing. There was nothing they can do....Now, coming from management in retail businesses, I know the "in's" and "outs" of customer satisfaction and the return credits the stores get for returning merchandise to the vendor for defects. They refuse to satisfy a customer even though they will get credit for a defective product from the manufacturer. I gave Shaun a nice earfull and expressed my distaste for the sears corporation and will no longer shop there. I have also told all my friends on facebook not to shop there either as their customer service has gone downhill as this is not the first time I have encountered defective merchandise from the sears corporation. Now I have to go spend another $100 for a new ihome speaker and have a useless one that I can't do anything with. Sears customer service sucks and their product sucks just about as much!!

We bought a small chest type freezer at Sears on May 7, 2011. Did not purchase the extended warranty as the freezer was only 107.00. It was a Kenmore freezer. 4 months to the day, the freezer stops working and we lost 50 pounds of beef plus many other frozen food items. The freezer just shut off....we turned it off, unplugged it and let it sit for about an hour and then plugged it in and it started working again...Let it run for a week and it ran fine so we put more meat in it and I checked it multiple times throughout the days until today when I got up, I forgot to check it and went to get a package of hamburger meat out of it and it had obviously quit working during the night sometime.....Lost approximately 15 pounds of meat. I called Sears store and was directed to manager, which went right to voicemail. I then called Sears corporate offices and they said they would send a repairman out as it had been more than 90 days since we had purchased it. This did not satisfy me, so I drove to the Sears store at Victoria Mall in Victoria, Texas and spoke to a young salesman who said there was nothing they could do about it since it had been more than 90 days. I asked to talk to the manager and was informed that she was in a meeting. I told this young man I was giving him 2 choices: 1. Replace the freezer with a new one or 2. Replace all the meat I had lost. I also informed him that I WAS NOT LEAVING UNTIL I HAD SPOKEN WITH A MANAGER. After several phone calls, he said he was going to the office to try and talk to the manager. I reiterated what I had told him his options were and to be sure and relay those to the manager. About 20 minutes later the young man returns and wanted to know if I had the freezer with me? Really? Like I carry my freezer around with me all the time? I said no, I did not. He said they would replace the freezer if I could bring it in....so...problem solved.....but regardless....WILL NOT PURCHASE ANOTHER THING FROM SEARS in the future. HORRIBLE CUSTOMER SERVICE!

If I could, Sears would get zero stars. I am having the worst experience with them right now. I purchased a washer and dryer on Labor Day. When they were delivered on Thursday, I was told by the driver that they could not connect my dry because I did not have the proper outlet required. I had an electrician come in and replace the outlet. On Friday, I called the 800 number to schedule a new time for the delivery people to come back out to my home and do all the necessary hookups. I was given an appointment for today, Sunday September 11, 2011. I was told that I would get a call on Saturday evening between 6-9 PM letting me know when the time to expect the delivery men on Sunday. After waiting all evening on Saturday and never getting a call, I called Sears. I was then told that my appointment was scheduled for sometime between 1 and 3 PM on Sunday. I spent all day Sunday waiting for the delivery men to show up. They never showed up and I never got a call. I then called Sears again and was told that the they could not find my appointment order. That it had never been completely finalized. I then told them that I was not happy with the service I was getting from Sears and that I expected someone out to my home first thing Monday morning. I was assured that I would be given an appointment for first thing in the morning. I just received a call from Sears telling me that someone would be out sometime between 1 and 3 PM tomorrow. After going back and forth with the person from Sears in Benicia, I was told that they were not responsible for making the schedule, that this came from Sacramento. When I asked him for the phone number to Sacramento, he refused. He was also not very willing to give me his name and finally would only give me his first name. So now as it stands I will have to sit around all day on Monday waiting for someone to show up. Once this whole situation is done, I guarantee you, I will never ever again by another appliance from Sears. This Sears customer of forty four years is done with Sears.

I called to order an air conditioner for my tenant. They have a small dog and their apartment can get very hot when they are at work so they needed a replacement when theirs died. I called and ordered on line through the Sears chat center and was reassured that the model I wanted was at the Ala Moana Store. I asked to reconfirm this and they again assured me this model was there. I paid for the air conditioner. I received an email confirmation from them this morning. Then later today I got a call, the day after I was assured I could pick up the model and after I had the email confirmation, in which I was told that it was not in stock. I called and was told there was nothing they could do. I pressed and they said there was a model at the Sears Distribution Center but that it would take 3 days to get it to Ala Moana. Since it was their error I asked if they would deliver, "NO". I then was told I had to have the person who was going to help me ( I am over 70) pick it up at the distribution center go to the Ala Moana store first and then go out to the distribution center. They would not e-mail me the paper work to make it a shorter trip, they would not offer to help in any way, they could not resource themselves to fax or email the release to the distribution center. If I did not have tenants in need, and an extremely busy schedule I would cancel the order and get the air conditioner at another store who values my business. Sears does not. By the list of others who have complaints they have a number of people who will decide to take their business to other stores. Sears in Hawaii 10-15 years ago had the Aloha Spirit and was very concientious about service to their customers which is why I had decided to buy the air conditioner from them. Sears as a corporation has lost that intention. How sad!

I purchased items online thorugh Sears. The total was incorrect as well as the shipping address. When I called customer service to resolve the issue they said they had no way to cancel the order or to change the shipping address and said that I would need to return the package at the store in order to correct the total error. Um, how would I be able to return the package and adjust the price when it's going to the wrong address? I'll never purchase from them again!

I purchased a wonderful pare of shoes (Wonderlite loafers)from Sears in Merrillville, Indiana some years ago and I have worn them and enjoyed them tremendously. They are idea for wearing with the American Legion Honor Guard and for service with Bugles Across America which I participate in a regular basis. They are smooth black leather and take a spit shine beautifully. I would purchase several pairs if only they were still available. Why were they discontinued? Why did someone think dimpling the leather would make them better? How can I get someone to listen and reinstate the shoes back into production?

WARNING TO SEARS CUSTOMERS: Sears so-called "Executive Office" is NOT the real executive office -- it's actually an escalated customer service team created to PREVENT customers from actually reaching the REAL Sears Executive Office. This "fake" executive office also provides the WORST customer service I've ever seen in 20 years as a consumer. If you care about value and good customer service, AVOID shopping at Sears at all costs! They make customers' lives miserable -- as you can see from all the negative comments above!

I was kept online for 3 hours by the personal shopper feature trying to price match two appliances, he promised me a discounted maintence plan, free delivery and free installation of the 2 appliances. After finishing and paying with my sears charge i was relieved, the next day i recieved an email with totally different numbers than what was discussed in the previous 3 hour online ordeal, when i called i was told "sorry" we dont do free installation and that they wouldnt honor the 3 hour personal shopper conversation i had even though i emailed it to the supervisor i spoke with that offered me "FREE" installation, delivery and a discounted maintence plan, i was basically told i got screwed take it or leave it. Very disatisfied long time Sears customer

I purchased a Kenmore Freezer from Sears in Atlanta on May 23, 2011 and it broke on Sept 7, 2011. I was told by the repair dept that I would have to wait until Sept 15 to get it fix and if my food were to spoil to take a picture of the bad food and maybe I could file a claim. They were not able to get me a earlier repair appt and when I asked for my money back because I didn't want any appliance that would break down in less than 4 months I was told I could. I have purchase appliances (refrigerator, stove, washer and dryer) which I have had for 10 yrs from Lowes, Home Depot, and the Military Exchange and haven't had any problems with anyone of them. I will really want my money back and I know for sure that I will never purchase anything from Sears especially appliances..

Sadly, after 20 years will no longer support Sears since they are promoting the Kardashian Kollection. These trashy young women are not good role models for young girls. Kim is a porn star. This is appalling to me that Sear would even consider affiliating with these people.

I'd like to first say that my Mom, Dad, entire family and I have shoped at Sears for decades. This, with a little help from me, will probably come to a screaching hault after I share this story. We are a family of five. We wash at least two loads of clothes daily. Our Kenmore "Elite" washer decided to quit after a measly 1 1/2 years of service. I stupidly aggreed to the 3 year "master" protection plan. I called Sears , and the quickest they can come is 10 days...are you kidding. They offered to pay up to $25/ week to pay to have our laundry done or rent one. Oh, all rental stores have a minimun of 1 month...DUHHH. this isn't "master" service. Another thing... since we're at 9%+ unemployment in America, thanks to Barrack, why does Sears use foreigners to handle calls. They can't understand you, so how are they going to help? I'm fed up and will never use Sears again if I can help it. Thanks, Unhappy VFW

Quite simply, Sears SUCKS. I just purchased a GE side by side w/ice maker. It was delivered on 8/31 and I saw it advertised AT SEARS for $65 less on 9/5. They consider the purchase date of 8/13 for credit not the delivery date. They also start the 90 day return policy and warranty on the purchase date. I'm glad I found that out because now I'm returning it! It seems to me that any reputable company should start things on the day it's delivered SEARS. See Ya! I'll also being talking you down to others.....

I forgot to add BUY LOCAL MOM & POP, HOME DEPOT, LOWES...etc. Anyone BUT SEARS!!! M Howard Billerica, MA

This people are cheats. Never use them or buy their appliance. Took them close to a month to fix a washer after many phone calls and complaints to consumer protection agency...