Sears Corporate Office & Headquarters

I bought $3,000 worth of new sears appliances. Within one month my microwave quit working and after hours of wasted time on the phone trying to get someone to make it right, I still have no microwave three weeks later. No wonder sears is going bankrupt. I know I'll never do business with sears again!

I purchased a under cabinet microwave back in 2009 with the a 3 year warranty contract. The microwave has been functioning okay until end of June of this year. Whin I called the service number I was that I would be put on the watch list in case a technician finished a job early he would come early then July 12th date, for 1-5 time period fair enough. Service technician showed up on time looked at oven and said the unit was not heating. Sop he had to order parts and someone would be back on following Friday but half hour before the schedule time to reschedule for the following week. When the technician showed up the following week and installed the new parts it didn't work. Other partshave to be ordered for the following week. Now I got a call about the service call will have to be rescheduled again. Now is the time to complain about the sucky service. I gave the a one star rating because that was the lowest choice, if I could I waould give the a minus 5 starts.

SEARS SUCKS. !!!!!!! BUYER BEWARE !!!!! BANKRUPTCY IS ON THE HORIZON FOR THIS SORRY COMPANY.. THANK GOD FOR THAT, MAKE ROOM FOR A COMPANY THAT CARES ABOUT IT'S CUSTOMERS..

I hace been calling the Dallas repair center in Garland Texas since yesterday, after 124 calls and no answers I have no idea what else to do but PRAY that Sears goes bankrupt by the end of the year!!!! Your custumer servuce suck!!!

just bought a freezer from sears on sunday and had a delivery scheduled for monday & had trouble from the min they got there not doing things they are supposed to do Automatically which they never did. Not to mention that they damaged my unit putting dents and scratchs on it. And called custumer service to get some help but all I got was the run around over and over with no one helping me. So I had to contact he corperate office and talk to a Excuative direct to get my issues solved, but even talking to them they just did every thing in there power not to compensate me for the trouble I had with every thing and for all the time I wasted on them. And the only thing the executive said if the unit was damaged real bad they would replace it free of charge but the unti had to have more then just a small dent and scratch. I have delt with Sears before and had better service then this but every since they restructured taking on the likes of kmart lands ends, orchard supply hardware, and mygofer every thing took a turn for the worse and the custumers and suffering. The corperate office need to get back to the foundation of any good business customer service and helping the people.

I have done business a lot of years with Sears. I have good credit and when I noticed my interest rate was above 25%, I called to niagotiate a lower rate. The customer service agent practically told me NO. My interest this month alone was $86.00 on a balance of just over $4,200.00(unbeleivable). This is the thanks I get for being a loyal customer, never being late with a payment and ALWAYS paying more than the amount due. Well Sears will not have this customer to kick around anymore. I immediately got on the phone and had $2,000.00 transferred to that balance and in addition wrote a M.O. for $360.00. I figure they can do without my $3,000.00-$4,000.00 in purchases a year. These people are ruthless once they think they've got you in a vunerable position. BEWARE!!!!

I am a life long Sears customer and will NEVER shop there again. The store is dirty, looks like a Kmart gone bad, service is terrible and attitude terrible. I asked a manager who was in charge of the stores and he said a guy named Jamie Brooks. I researched this more and I found out that Jamie Brooks is President of stores and does not respond to customers' calls. He should be fired for taking a great company and driving it to disaster. Feel free to call him at 847-286-2500 and ask for his extension if you would like to complain about his stores lack of service.

Last year we had over 14 appointments where Sears either missed the appointment or delivered the incorrect appliance. Today we were scheduled to have our washing machine repaired (still under warranty). We were called last night and this morning to remind us of the time. When nobody showed up, I called and they forgot to schedule us. The repair guy was very nice and said they just called him with our info and he would head right over. Because he was new, a more senior repair person came out to check on him. They spent 15 minutes on the machine and 20 minutes telling me how important it is to give them a perfect review. In the end, they said it was not installed properly and they fixed it. Guess what - nothing was fixed. It's worse than ever. I tried it when they left. They didn't even try to run the machine because they would have known they didn't fix anything. Our warranty runs out next week and I just cannot risk taking off another day at work for a no show repair person who can't fix it. They said it was an easy fix but apparently that's not the case. By the way, we were initially promised an extended 3 year warranty on the washer/dryer because it took 4 months to deliver the replacements and they later said that because I filed a BBB complaint, the warranty would not be extended. Once you file a BBB complaint, any previous promises are off the table and you are at the mercy of the one person from Sears assigned to your case. They offer a pretty crappy take it or leave it deal and they tell the BBB that they did whatever they could to help the customer. SEARS should be ashamed of itself for bullying customers.

After reading all the postings above I see that I am only one of many. I have been waiting for days for delivery of a Stove and Overhood Range! I have spoke with several unhelpful representatives and the manager who have still not resolved my issue. I am writing a letter to the Corporate Office because I am truly disappointed in their service. I respected and grew up browsing ads and visiting Sears, however, I will never make another purchase from the Sears store again. Their delivery service needs to be revamped (Excel Shipping is doing horrible!) and their customer service representatives need to be retrained !!!!! Roselle, New Jersey

After being sears customer's for years we are done. We bought a washer 4 years ago. Last December we had trouble and scheduled an appointment. No one called or showed up. Now we are having trouble again and I was told not a problem because they carry parts and would probably have it fixed. The repairman came thurs and had to order a part and now we are told they will fix it next thurs. UNACCEPTABLE Sears. We don't have a laundromat in town and our water is expensive so we are doing it at my friends. I see I am not the only unhappy customer but that is ok. When we make our next purchase it WON'T be at Sears that is a guarantee. Sounds like Lowes or Home Depot service their customer's better so that is where we will go.

Not sure if my review even showed but right now I am so upset and seeing as everyone else is having the same problems. First off had problems with our washer last december, scheduled an appt and NO one called or came out. We had washer problems yet again and was told NOT a problem they carry parts and more than likely they can get our washer fixed. WE DO NOT have a laundromat in town and our water is attrocious. My gf is letting me do laundry but I have had a hip replacement and have to carry the laundry back and forth. We are now being told we can't get it fixed until next thursday, almost 2 weeks after I called. SEARS, this is UNACCEPTABLE. After venting about my frustration I hear we are so sorry thank you for being a good customer. Well thanks to your lack of service or even caring about your good customer's I am going to lowes after reading how they service their customer's so well. Goodbye Sears, Hello Lowe's.

I made purchases in early april with all the discounted idems and all , my bill was paid in full , some how or another i owe Sears 32.00 well i paid it , then am gething phone calls from some other country telling me that i owed sears money , so i told the man i want to speak to some one in the USA, when i spoke to the lady all was fine , but then i still owed sears 100.00 i close my account with sears now my credic reports falls from 755 to 615 because of you . i keep sending letters and nothing today i spoke againg to some one from Sears 1800-697-3277 am hoping this horrible experience is in the past.I will send another copy to my credict that my account is close and that i owe nothing to sears . Shame shame sears for doing this..I guess you have no shame..

Placed an order at sears.com. Paid $35 for shipping. Delivery between 7/25 to 7/27. Never shipped until until 7/25. They shipped wrong item that I can't use because the air conditioner is too big for any of my windows. Sears wants me to re-order the air conditioner I had orginally ordereed and pay for it. Then pay to ship this other air conditioner back to them. But they can not credit my credit card for 5 to 7 days after the receive it back to the ware house. Their customer service called me a liar, telling me I didn't have the item in my home, even though I was able to look at it and see it. They are the rudest people I have ever dealt with ever. They really need to work on their customer service.

Well I have one for you. I'm am totally dissatisfied with Sears! I call them for a service call on my air conditioner and they come out one week later, window time 8am - 5pm...ok good and fine. He comes out....takes the window unit outside and hoses it off. I asked him if he checked everything else and that it is in working order and the tech not facing shakes his head. I wasn't quite sure what he meant...I asked again and he shook his head again. So they put it back...it is working but then quits on me that Monday during the peak of summer in over 100 degree weather. I call for another service call and they can't make it out until next day between 8am-12...we suffer through the night with fans and the next day I wait...and wait...he calls me at 10:15 am saying he was on his way to my house but gets another call and was going to that and I said "NO WAY" I have been sitting here since 8am, swealtering in this heat waiting for you and you need to get her Now. He tells me he has no control over what Sears tells him and shows up by 11am. Another tech arrived and they are trying to determine the problem...take it outside again and determine it's a leak...and are trying to find it. State to me that if they fix it will only be temporary and will got back out within a day or two so I should buy another air conditioner. I ask if it should be replaced since I have the extended warranty and the tech says No. At this point I was displeased with the service I've received and called around to see if I could get another from another company but noone has one available with the BTU's I needed at this time of year. So I have no other choice but to get another from Sears. The tech told me they just got a whole bunch in stock. So I called the closest store to me and got a guy on the phone and he asked if I wanted to reserve one and I said yes...made the transaction he tells me I will be getting a call within the hour from the installer. So I waited...and waited and to no avail did they call. So I call Sears back...talk to another Different person and this guy was rude....interrupted me consistantly...having no compassion; empathy or sympathy for the situation and I just wanted to know when someone was going to contact me to install my new air cond. He tells me "Oh no, noone will call you until tonight and it might get installed tomorrow" I said this is so unacceptable...the temperature here has exceeded 100 degrees and I need it installed today...this guy hung up on me! Yes he actually hung up on me. So I go over to Sears...pretty pissed at this point...I'm hot and frustrated also. So a nice guy actually helps me out inside the store, but he or noone tells me that I could have my air cond replaced since I have an extended warranty, which states that if something can't be fixed then it will be replaced..correct? Isn't that how any customer reads it or is told when purchasing a new appliance? Well because the "tech" said that the leak is Not covered by a warranty..noone in corporate or withing the Sears Co will override this tech decision he made at that time...so it seems that the techs can determine what is covered and what is not on your warranties. Seems like they can delagate at the time of service and noone in corporate can override this guys decision? Do techs really read each and every warranty from 5 years ago? I have gone round and round and round with Sears about this. I will Never purchase another thing from you...my mother won't again and I'm pretty sure other people in my family won't now either. I'm totally dissatisfied with your services...your tech who really couldn't determine what was wrong with my air cond in the first place and needed a 2nd guy there on the 2nd call. And because of this one guy and his note...Sears refuses to honor their warranty service protection agreement!!!!! I will deal with companies in my future who care about their customers. K. Young Wichita, Ks

I have for over 32 years purchased Kenmore appliances, Craftman tools, and bedding and bath accessories for only Sears. NO MORE. My first Kenmore wash machine lasted 25 years, and with 4 kids, it was used. My 2nd Kenmore washing machine has broken down 3 times, and so has the dryer. To get an appointment this time, I talked to a CALL CENTER, where they didn't speak English, spanish was heard continuely, and she could not help. She kept saying "Se, Se," instead of yes. I told her I could not understand her and where was this center located. She did not answer right away, then said what sounded like Florida. I don't believe her. This is what is wrong with what is happening in the USA. Forgeiners are taking over and they are screwing with Americans, our homeland jobs, and companies are having products made in Mexico, that are not quality made. Well I cancel my Sears Credit Card last year, because of the interest rates, terms etc., and I have had that Credit card for 35 years. No MORE Sears. American desire better.

This company needs to be put of business!! item less then a year old, sent out for repair! not fixed. Sears wants us to send product back out for repair again. Sears said they will not replace the item or refund any money. Did I mention that the item is still under warranty.. Please do not buy products from Sears, they do not stand by Warranty!!! No more shopping ever at Sears Michigan

On June 4th I scheduled an appointment for a free estimate on an AC/heating unit for my Upper Marlboro, MD home. The technician came out to my house and looked at the unit but never provided my tenant or me with an estimate. I have called the service line 3 times and I still have not received feedback. Yet, I received a call immediately after my first inquiry surveying customer satisfaction. After the first call I was given a reference number and told that the service agent would be in contact with me shortly. It has been almost two months since then and I have yet to receive a call. I had every intention of utilizing your business because of it's length and tradition in the business. However, this incident plus another negative report I received from a friend has left me to inform everyone I come into contact with not to patronize any Sears stores.

I have been trying to contact someone in the corporate office to address my compliant. I find it a poor service when a consumer has to be transferred several times and still no resolution! I waited for my service tech to arrive between the the quoted time he called and scheduled; after time elapsed I called him back on the cell phone he called me on. To my surprise I was told that he knocked on my door and I didn't answer. I advised him I am not sure whose door he knocked on because I along with another adult and the dog was home. He choose not to come and advised me to reschedule! I was outraged by his tone and the fact that he LIED!!!I find it difficult to believe that NO one KNOWS who is the VP of sears as well as a department that wants to take the time out to address the issues!!!! I will NEVER by anything else from Sears or Kmart. If anyone knows of a higher up please post! Not the first issue I have had.

Hello, 1st of all it is rare that I am so disgusted that I actually take my time to send an email to complain, that being said this is my 3rd in 46 years. That would mean that I was so disgusted that I am taking my valuable time on a friday evening to send this email in response to my experience at the Sears electronics dept. at the Burlington Mall in Massachusetts just 2 hours or so ago. Let me explain in detail so that you may experience my 20-30 minutes at the Sears at Burlington Mall. 1st of all a few years back, aproximately 6-7 years ago, my wife and I started spending some serious time at sears for our products and clothing. I purchased 2 mowers , leaf Blower, winter and summer clothing, 6 years consecutively for Christmas shopping , christening outfits, school uniforms, Plasma Tv, surround sound, etc.etc. Do you get roughly the type of loyalty and ongoing business my family has had with sears in the last few years. I hope you can understand that during this time friends and family are telling us its too expensive to go to Sears at the Mall for clothing or other items and we can get them elsewhere cheaper. Of course we continued to go to Sears regularly. Now in the last years or so I find things to have changed and it was not until today that I just got disgusted with it. We had some obvious extremely inexperienced people in your kitchen dept in the last couple of years that led us to buy new Fridge and Maytag washer and dryers somewhere else for in actuality a couple hundred dollars more, because we knew we would get the customer service elsewhere. That started the slowly drifting from sears , now I cater to my clients in my business, I have too, it is because of them I can drive New cars , take nice vacations, send my kids to private schools etc. I do not want that to end , so I treat my clients with the utmost respect and make sure they are always happy, I do not know , but that sounds like common sense to me. Also I can not afford to have them go elsewhere, let me explain for every client I might lose, I will eventually lose their family,friends, and their extended friends and family and then multiply that by years , WOW. Anyways I assume you are doing so well you can afford to lose a few hundred to few thousand from a few potential customers, if thats so, then just blow me off. Getting back to today , I am looking at Led TV's , I can see about 6 sears employees within 10-20 feet from me, 1 is taking his time with one elderly couple looking at range hoods, the other one is just walking and staring at the Fridge's , the other 2 are together on a sears PC, they saw me staring at them but tried not to give me eye contact, as I walked to them , one of them puts his head down, the other walks away quickly. On the other side one tall sears rep sees me trying to give him eye contact and he actually moves to the side trying to give me the appearnce that he did not notice me. My wife and I as well as my 2 boys are almost shocked and shaking our heads at all this happening, at the same time I am trying to educate my kids , "this is not what you should let happen if you run a business", but I also tell them this is the kind of help you get when hiring people. Now eventually I get the attention of the gentleman, of course thats after walking up to him and getting within inches of his face to make sure he saw me. He walks over to my wife and kids alongside me, and I show him a used LED 52" TV from $1999.00 reduced to $1,079.00 , I was waiting to finalize on that item so I can buy a TV stand for it also. I asked him about warranty, he said in a brisk and almost like he was not interested in selling it manner. "NONE 30 days, you can bring it back" Asked him , how about a box or bubble wrap so it does not get broken on way home, He said "what you see is what you get" "nope no box , and we can not get bubble wrap for that " i am looking at my wife, my wife is shocked staring at me, I once again look at him and said "I am traveling and want to make sure it gets home o.k. " how about anything ? "nope, do not have anything for the T.V." Now if I have a used TV for sale and the guy just wants it safe , guess what, I might take an extra few minutes to find some bubble wrap and a box , heck its the least I could do. Well I lost it after that, the TV was perfect for us, but as we speak I am online going to buy it elsewhere at 100% full price , why ? I am tired of the sears CRAP!. Another thousand or so gone, and of course I will share this with my 600 or so clients, why? because thats what people do when they are treated like this, they give warnings to others , so that they do not get treated the same way we did. I sincerely hope this changes, but I doubt it. It is only money, win some, lose some. Attentively Mr. Vega

I HAVE BEEN A CUSTOMER OF SEARS FOR 30 PLUS YEARS AND IN 04 I PURCHASED A REFRIGERATOR AND STOVE. SINCE I HAVE HAD THE REFRIGERATOR FROM A FEW MONTHS AFTER PURCHASING IT AND THE STOVE I HAVE HAD TO CALL SERVICEEVERY YEAR TO GET IT REPAIRED. TODAY THE THE REFRIGERATOR HAS BROKEN AGAIN AND MY RECENTLY PURCHASED GROCERIES ARE ALL SPOILED. I HAVE DECIDED THAT I WILL REPLACE THE DAMN FRIDGE; I REFUSED TO CALL SEARS AGAIN! OR EVER SHOP THERE AGAIN. I WILL NO LONGER RECOMMEND SEARS AS A PLACE TO GO FOR ANYTHING. HOWEVER I DO FEEL THAT SEARS SHOULD GIVE ME SOME KIND OF CREDIT FOR THE PIECE OF CRAP! BUT AFTER SEEING ALL OF THE OTHER COMPLAINTS I DOUBT THAT. SO LONG SEARS AND GOOD RIDDANCE!