Sears Corporate Office & Headquarters

I purchased all my kitchen appliances from Sears. The service I have received thus far is horrible. My slide-in range's control panel keeps going up. The last one was replaced In June, 2010. The range is still under warranty. I made an appointment to have it repaired once again by calling 800-4my-home. The serviceman was suppose to arrive on Oct. 8th between 1:00 PM and 5:00 PM. I think a four hour window is ludicrous, but to make matters worse, it is now 5:35 PM and there is no repairman. SHAME ON YOU!!!!

Will not purchase nothing at Sears again. My washer went out and to try to get a service man over here, GOOD LUCK!! First time, they said they will be out between 1-5pm and he did not show up until 6pm!! When he did show up, he said he would need another man to help him pull the washer out and off he went. The second time, they were suppost to come out, my husband was home and again waiting from 1-5pm. He thought he would call Sears to make sure the service man was coming out, and they told my husband that he would have to reschedule the appointment, the service man was sick!! The third time the service man did SHOW UP. He said that the washer just had to be reset and off he went. Within 10 min, the washer stop working. I called Sears right away to have the man come back to look at the washer. They told me, he has a very busy schedule and you will have to reschedule the appointment.. So I called corporate headquarters of sears and told them the situation. They said I would have to wait until Monday between 1-5pm until the service man can come up to look at the washer. I told them this would be the FOURTH time. They said they were sorry...please think about the next time you buy at Sears. This is not worth it!!

Sears Corp needs to have their manager at the vision center in Montgomery, Alabama investigated she is stealing time and money. Sears is such a big corporation I can't believe they don't have a tip line for employees gone bad.

I purchased treadmill with delivery service. I was told I could have an evening Thursday October 6th time. I received call Wednesday October 5th to confirm. The time stated 2-4. I then called Sear Delivery, which is not a good call service, does not know anything regarding the policies appear to not even be in the USA call center. I was guaranteed I would have an evening delivery time after 4PM. I then got a call at 6PM Wednesday October 5th and then it stated 230 - 430 delivery time. I then had to call back again and speak to someone and they guaranteed me again after 4pm delivery time. I also asked for the delivery team to call me first thing in the morning to get their guarantee. I never received a phone call in the morning. I however got a phone call at 140 we are at your house. One not after 4, two even earlier then they were told. I stated my time is after 4pm, I was guaranteed by 3 people, 1 at you store and 2 on the phone that you would be there after 4pm. I was told that we could do after 4pm, but the issue is we will already be done with work that day so you will have to reschedule, I said if I have to reschedule you can take it back. I then called the delivery number and requested a refund and to take the treadmill back, I will purchase it from another company. I better get 100% of the price refunded, since I was purposely lied to by Sear personnel, not once, but three times. I know I have stayed away from Sears for many purchases, and gave you the chance for this. I am curious to see what you are going to do for me to save this purchase for a $2000 and many future purchases. I will also make sure I let anyone know of the dissatisfaction I have with your company.

I received a food processor as a gift; however, I do not need or want it. I called Sears to make sure they carry the model, as I was fairly certain, but not 100% certain, that it had been purchased there. It took THREE people to understand what I was asking. The young man who initially answered the phone argued with me and talked over me the entire time I was speaking. The next young woman also wouldn't understand what I was asking. Finally the "manager" came on. All three told me I couldn't get a refund but I could exchange the item. I understood that but I asked if I could get merchandise credit to shop at another time. All three said "no", I had to pick out something at the same time I exchanged this food processor. I was planning to buy both a vacuum cleaner and a refrigerator within the next six months and thought I could use a merchandise credit toward one of those items. Nope nope nope, I was told. So, guess who just lost several thousand dollars worth of sales? I've noticed Sears customer no-service has been declining in recent years but I hadn't realized it had gotten this bad. Goodness-WAL MART has better service than SEars!

My rating is not for Sears Corporate but for a lady named Meagan, who works for a Sears Home Store in Georgetown Texas. I could make this a long drawn out writing of the issue that brought me here but the short of it is; I purchased a high ticket item (generator) that is now out of warranty, I never used it. When it was started up, it blew up. Whereas Sears corporate basically said 'too bad, so sad'; Meagan saw this as an opportunity to show how much Sears values it's customers and represented my interests in negotiating with her boss on how to help me. Did I get a new one of equal value for free? No, but she did offer a new generator with lower specs and value (it retails for half of what I paid) for a cheap price. Am I bummed that I have a $1500 paper weight that I never used? Yes indeed. But thanks to Meagan, I at least got some sort of compensation, I feel like my concerns were validated (after all the engine blew narrowly missing my head) and I do appreciate her for that. I will do my shopping at Sears Home Store in Georgetown Texas because of Meagan. You corporate Sears higher-ups should take some notes...just because Legally you don't have to do anything, some situations call for some human compassion to the situation and a realization that yes, this particular product was defective from the start so how can we keep your business? Meagan has renewed my faith in customer service and she is the reason I will still purchase from Sears.

My husband order a new stove from Sears.com on 9/7/11. Two days later you cancelled the order saying that item was no longer available. So, YOU were cancelling our order, well on the SAME DAY you also took our MONEY OUT OF OUR BANK and still have NOT RETURNED IT!!!!!! I have called several times, emailed, called the Wooster store. We are outraged especially since in the last 2 months we have purchased a frig, freezer, dishwasher and STOVE even though it was NOT the one we wanted! At this point we just want our MONEY BACK!! You owe us $366 and some change!!!!!!!!!!!!!!!!!!!! THIS IS INSANE WAY TO DO BUSINESS I am ready to report you to the BBB! I get the run around everytime I call. Oh one more day, oh what 5 more day! THIS IS NOT ACCEPTABLE!!!!!!!!!!!!!!! We will NEVER RECOMMEND SEARS TO ANYONE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

it should be a 0, on your star scale… i have never been so disgusted and irritated with a company as with you. and i will tell everyone i know or come in contact with not to buy anything from your store. no one has attempted to take care of me, so i will spare you the details for court. and the BBB has to be on to you by now, after all the complaints i've read. its a shame that sears name has gone so far in the toilet. your not the company you used to be. i also will never shop at another k-mart. the way you treat people is appalling. any way i'm sure i'll never hear a word from your store…. so see you in court. jill wright orlando, fl. just incase you want to look it up… yea right

SEARS WARRANTYS ARE WORTHLESS (can be used as toilet paper, if you get one) A 6 month old $735. queen, SEARS O PEDIC mattress is breaking down and the sides are bulging out,if you sleep near edge you can roll off (no, I am not a Sumo wrestler) I'm told 20 year warranty does not cover the condition as per warranty dept. Asked for copy of the warranty 5 times, never got one yet. After picture- taking and hoop-jumping for 3 mo, countless phone calls,I'm just ignored and they hope I,ll get tired and go away. My advice call credit card co. if you bought it on card at Sears, they will credit your account and investigate. (not Sears credit card) Also had to fight for 6mos. to get a $75. gift card rebate on it that was due. Caution, submit all rebates yourself, this will ensure YOUR return address is on the form. If they say they didn't receive it, you must resubmit before expiration date or else your SOL

I made an appointment for a service call on my grill. When the serviceperson came out, he said they do not service my brand grill and the fee for him to come out is 79.99+tax. I can't believe sears has become such a rip off. I told the tech this is a RIP OFF!!! They could have told me over the phone they did not repair my brand grill. Why would you need to come out and tell me that? Just to collect 79.99? I have all my appliances from sears as well as a credit card. I am done with Sears!

I worked for Sears for 2 months, and management failed to train me for the position they placed me in. They had all the "Big Wigs" in the store and the management of the store just shoved me aside and then set me up to fial. I did my job the best i could and the asst manager went back and messed everything up so that they could find an excuse to let me go. So sears is the worst place to work. They give you no formal training and set you up to fail !!

I have been a Loyal Sears customer since 1987. In that time period I have purchased several Maytag washers and dryers and several ranges and refrigerators. As you can see before reviewing my complaint that I have spent thousands of dollars with this company. On September 28, 2011 I was forced to call the corporate office (a Joke)with attempts to resolve an ongoing issue I have with a flat top range.(Brand Kenmore). Everytime I clean the oven with the self clean feature, the dual ovens stop working and a technician has to come out to replace what the company feels is a non-functional part. WHAT!!!!!! HOW CAN A PART BE CONSIDERED NON-FUNCTIONAL IF ONCE INSTSALLED THE APPLIANCE WORKS!!!!! This is the 2nd time this has happen to me. I called Sears with hopes that they would replace this lemon but met with negative results. instead, they set up an appointment for a technician to come out to my home 10 days later without my knowledge or authorization. When I spoke to an an employee at the solutions division in the corporate office, he felt that the ongoing problem I was having with this range was normal and that each time it occurred a technician was the solution. Oh but don't forget to continue to renew your extended warranty so that you won't incur additional fees. I have always purchased Maytag products because they are reliable. This is the first and last time I will ever purchase a kenmore brand and needless to say I will be closing my account with sears after 24 years of loyal service. A service I cannot receive from this company. Their customer service tactics are in desperate need of revamping. The company conveniently forgot that we the customers keep them in business. I strongly suggest that if you are looking to purchase major appliances, you shop else where and stay away from Kenmore products. Sears does not care about you or your problems. Once you have paid them for your purchase, your problems are yours. If you continue to read the complaints, you will see that I am not the only complainer of Kenmore products or the lack of service the consumers receive. I wonder how often the president of this company reviews this site, and what type of actions if any he has taken behind the scenes to help. SEARS ENGAGES IN FALSE ADVERTISEMENT AND DOES NOT STAND BEHIND THEIR WORD. Sincerely; D. Langston Connecticut

I had Sears carpet Cleaning and although I do understand the cleaning service is a Franchise of Sears, I WOULD never recommend them for the cleaning service of anything, Horrible experience and 5 weeks later still trying to get a resolution,numerous phone calls unreturned, transferred to at least 7 associates to leave messages no call back, recieved a claim number from Sedwick insurance but told they really only represent SEARS... I even had to have the carpet replaced becasue of it, half of rooms not cleaned, did not do behind doorways, stairs were one swipe smack down the middle, Horrible,horrible customer service ,,,,

i purchased a kenmore top loading washer model 21202010110 in 2-6-ll. on 9-25-the flashing lid locked light came on and the washer will not work. called the repair service(have one year mfg. warranty)it will take 2 weeks for a repair man to come to fix my washer. this is bull. i have bought all my appliances from sears. in the last year a washer,ref.dishwasher. infulenced my friend across tthe street to buy a new ref. but i will probably start to shop somewhere else in the future. i am not happy at all.

This is a complaint about Sears automotive center at Countryside Mall in Clearwater, Florida. About two weeks ago we had an overheating problem with our car and we took it to Sears auto center at countryside and got it fixed for $290.00. Soon after the problem persisted and we took it back THREE more times and now the problem is still on going. We have come to the conclusion that the mechanic (Ray) who took care of the problem has no idea what he is doing. We will not go back to Sears ever again and we are requesting a FULL REFUND because the work was not done to our satisfaction. I am entering my email in order for someone to contact me about this problem

SOOO TIRED of the Kardashians. I won't buy anything they promote or endorse. Who cares what they think?

Purchased a refrigerator on 9-9-11, was delivered 9-16-11, with a dent and the doors opening to the right, instead of the left. Delivery boy, Kevin, very immature, stated that switching the doors is for Service Dept. He called in and set a service date for 9-18, no show, service stated that it would be 9-21 at noon. Service came 9-20 at 2:30pm. Three men and a huge van from Enterprise arrived to tell us that the doors could not be reversed and called into service on the speaker phone. We were told to go back to store and reselect , or call another 800#, speak to 5 people, Spanish speaking and tell them the problem. Six men have dealt with me, 5 have come to my house, all blame the prior dept. I left a message for the store manager to call me. All the wasted gasoline, huge trucks, my leaving my appt. early to meet them and I again, have to unload a refrigerator and have another delivery, or just let the food go bad and not have a unit.

Don't ever schedule a service call with Sears. They make you wait all day and never show. they cancel the call after you wait all day for them to come. I will never ever use Sears again.

Im not going to spend all the time these folks have spent writing. Bottom line Todays SEARS isn't the Sears & Roebuck I grew up with. These guys are fake. Unfortinately people dont see these compliants till its TOO LATE. Im sure no one at (SO CALLED)headquarters reads this. Call ILL. and they transfer you to some mininum wage KNOW NOTHING pretending to be some kind of help.ONE STAR IS TOO MANY!!!!!!!!

No stars would apply, but I had no other option. When purchasing a watch, I was asked so many times to sign up for sears credit that the cashier apologized and said it was part of her job to ask, almost beg for credit patronage at the time of purchase. Three weeks after the purchase, the watch started losing time. When I tried to reset the time, the knob broke off with no reisitance. I took it back and was told even though I had all original packaging and my debit card proof of purchase, that they would not refund the watch without the original reciept. After holding for an extensive period of time with Corporate Headquarters was I told to go back to the store to see if they could "retrieve " my purchase. If they cant then Im stuck with this piece of garbage without Sears caring in the slightest way. Welcome to Kmart folks.....these days are sad.