Sears Corporate Office & Headquarters

I would give them NO stars. As I sit here on hold, again. I had a sears stove. Called for repair. The day of the repair I left work early to wait. At the end of the 2 hour period I was called and told they had computer problems and the repair man could not come, the real reason I did not get service was they were over booked. When they did come out to restove would be more than a new stove using reconditioned parts. So I purchased a new stove and frig. They arrived on the due date. The stove fit the frig did not. I had taken the measurements with me as I have a very small kitchen. The salesperson took my measurement and check the measurement on the frig. Well she must not have able to read as the frig did not fit. They had to take it out and I had to go pick out another stove. So back to Sears. Different salesperson. She had the measurements and a tape measure. Well she did a wors job of measuring. This frig was bigger and did not fit. I was tired of going up and downstairs to use the one in my basement. So I said leave the frig and we cut my cupboard. As I have a very, very small kitchen this is a big deal. I have called a number of times. I did get the warranty. Well guess what this frig iced up. So they said they would replace the frig. I can't tell how many calls have been placed on the phone for hours and hours missed from work. They were suppose to deliver a replacement today well they have a record of my call, but they did not process it. So no new frig today!!! After being on the phone another good 45 minutes and transferred to different departments. My replacement will now be delivered on Monday. I hope!! No wonder on the news this morning they said Sears was in trouble, I can believe that and told the last person I spoke with. Even talking to customer resolutions does not help and you still get transferred no one wanting to really take responsbility. This will be my last major purchase from Sears. My washer, dryer, dishwasher and as you have read stove and refig they will be the last major purchase from them.

I purchased a water softener with the installation 8 months ago. Long story short the installer damaged my property the installation was performed poorly and Sears has given me the run around for 8 months. I have called and called and all I get is voice mails no resolution. Sears has had me deal with the installers insurance which by the way is a Sears vendor not mine. I paid for a service Sears sent out the installer that Sears uses he damages my property and then I have to submit claims and call for 8 long months and it is still not solved. Blue ribbon has been involved and no resolution yet.

Lots of room for improvement!!!!!! Cancelled service calls, with no reschedule. If you cancel my appointment, tell me the dates of your next available appointment instead of telling me there's a high demand for appointments and I have to wait!! I should be next in your scheduling!! No managers to escalate too, well really no escalation much. Waiting 2 weeks for an appointment just to have a technician show up to order a part and wait two and often 3 more weeks for repair is ridiculous. Waiting over a month for a dryer repair As multiple defective motors arrive? Given 2- 3 weeks for an appointment when freezer motor goes out and so does everything in the freezer? Oh and thats just for tech to come order part and wait two more weeks!!! Got a part sittin here now since the beginning of August ...it's the 17th! I do want to applaud the 1 in 5 calls you make ( even though it may take 30 min to get to them on avg) to Great Employees! God Bless them for courtesy, problem solving and actual customer service you fell good about. Thanks Melanie!!!

THIS HAS GOT TO BE THE WORST SERVICE I'VE EVER ENCOUNTERED WITH SEARS, I AM NOT GETTING ANY RESOLUTION ON GETTING MY FURNACE REPAIRED, EVERYONE HAVE NO ANSWERS I'M JUST BEING TOLD THAT A PART IS ON BACK ORDER EVERY SINCE JULY 11, AND IT IS NOW AUGUST 17, AND STILL NOTHING, WE ARE IN THE MIDDLE OF THE SUMMER WITH EXCESSIVE HEAT AND I AM CONCERNED ABOUT MY AIR-CONDITONING GETTING FIXED A KENMORE UNIT. I NEVER HEAR FROM SEARS UNLESS I CALL AND CHECK ON THE PART, IT JUST SEEMS LIKE THEY DONT EVEN CARE. I HAVE NOT TAKEN THIS FURTHER YET, BUT I'M SURE IT WILL BE MY NEXT STEP.

Sears, Get your act together especially for people who have interviews. Filled out an app, picked out a time to go in. I got there I knocked on the door, and a new employee who was doing training answered and said he would get someone, and asked who it was with and I said i dont know because there was no name given. The guy who came out asked for my name and he too asked who it was with, and then left. Came back and let me in and i sat down. A lady came in and asked who I was and what I was there for and she too asked who my interview was with and looked up my app and then said, we need to re scheduled, and at that point started to push me out the door before I finally got an answer asking when I would hear something. This is un acceptable, and I can tell you right now, when I get called for this "interview" I will rudely decline as the lady at sears was rude to me.

What is the sense in having a corporate office when the customer service is just as bad as the store! Had new brakes put in my car. After waiting 6.5 hrs, I drove it home and the brakeswere smoking really bad and sticking. Not to mention the horrible shaking my wheels are making. I was told to bring it back the next day to have it fixed right away. When I went back the next day they told me they were really busy with brake jobs and probably couldn't get to it until later that evening that I should have been there first thing in the morning. Well excuse me! I do have a full time job for I had already missed a whole day of work prior to that so I could sit for 6.5 hours while they did my brakes! The man at the counter told me I shouldn't drive my car until they fixed the brakes because the rotors might warp... Yet, when I took it back the second time the other man I spoke to ( David) didn't seem too concerned about my rotors or my safety... He blew me off looked over my shoulder and proceeded to wait on the next person in line! I called corporate about this and they did NOTHING!!!! I would suggest spending your money elsewhere!

I bought a Craftsman self-propelled mover (#88776) on 04/06/2010 at the Sears store (01211) at the Quail Springs location in Oklahoma City. Mid June the self-propelled function stopped working and I called the 1-800 4 MY HOME number to get it repaired. The warranty speacialist Antony told me that item qualifies for an on-site repair through the extended warranty we also purchased. On July 9th a Sears representative came out to our location and started working on the mower. According to his logs he worked on it from 10:39 to 12:03. He told me that he can't repair it since he doesn't have the correct manuals and part on the truck/van and that I have to turn it into the store, either in Shawnee or Midwest City. After he left the mower did not start at all. On 07/10 we dropped it of at the Heritage Mall location indicating that the self-propelled function did not work and that it won't start. It came back from repair and we picked it up on 07/15. After getting home we found out that it would start but the self-propelled function still didn't work. So we returned it to the store and it was send off for another repair stating again that the self-propelled function did not work. After it came back from the repair facility in Dallas we went to the store just to find out that the lever, that activates and controls the self-propelled option still did not work.. Never the less it was send off again. So far on the last return I tried the lever and it would not move in any way. The store associate Crystal verified this and tried to help us to get the issue resolved. I refused to sign the return receipt since the issue clearly hasn't been resolved. She told me she would have to talk to the store manager to try to get this unit replaced. Useless to say that so far she hasn't gotten anywhere. I was told to call many other 1-800 numbers, one of them being the (Sears?) 'Lemon Line'. An Agent named Karen was by far the most helpful person dealing with this issue. She filed a complaint case for me. Unfortunately she could not authorize a replacement but told me it would be up to Crystal or her manager to do so. I spent many hours on the phone, telling this story to many representatives, only to hear that they don't have all the service records, that one got canceled (even though the mower was shipped to Dallas and was gone for over a week?), that no one has a record of the in home repair and so on. It looks like it is up to the repair technician to determine if this unit can be repaired or need to be replaced. Well, I have print-outs for all repairs, stating that every single time the drive, self-propelled option or whatever it is called was listed to be repaired (plus other issues). Every time this mower returned without being fixed. I also purchased the extended warranty from Sears, which BTW according to some of their representatives has no effect since so far the mower is falling under the two (2) year manufactory warranty. To come to an end, I have given the Sears or Craftsman repair shop quite a few opportunities to repair this mower, I had to deal with many people over the phone to get this replaced. Never the less, it looks to me no one wants to honor the warranty. All they want to do is to repair it over and over. Nobody has the authority to make an executive decision and is willing to replace this unit. I am really not satisfied with this mower and neither the way the repair has been handled. I understand that the manufacturer Craftsman has no control over the Sears repair facility, if it is operated by Sears, but after all it is your product. Where will this unit go after this repair? Another one and then another...? I've been without a mower for almost 2 months now.

I had visited your store here in Fargo ND on 13th ave, on 8/13/2011 and was going to buy more then just a pair of shoes, when in the restroom I was washing my hands and I look at a sales associate named carol, I said smile it cant be all that bad,, (sales associate) stated I didn't help you so I don't need to smile at you.. I left the woman's restroom and went to get a hold a manager because I didn't appreciate that comment nor was is appropriate to say, even if she was having a bad day. I had ask another associate to get me a supervisor and Alicia (supervisor)said she would handle the situation. Alica was not very helpful she had lied to me stating that the store manager had left on vacation. Although minutes later I heard over the loud intercom that someone had just called for the Store Manager. I have contacted cooperate regarding this situation and I wanted other people to know that, this kind of behavior should not be tolerated at all.

Our complaint involves failure of Sears to live up to its price check guarantee. Thank you for your consideration. On July 8, 2011, we purchased a Kenmore Elite High Efficiency Washer Model 2629002 and a Kenmore Elite with Steam Generator Model 2969272. Our salesman from the Crestwood, Missouri store was Armin Hidic (314-968-7622). At the time of purchasing these items, we were encouraged to review Sears' ads, and if we found these items on sale, to contact Sears for a price reduction. Our washer and dryer were delivered on July 12, 2011. On July 25, 2011, we found that Sears had indeed dropped its advertised price by almost $180. On July 26, 2011, I visited Sears and spoke to the department manager. At first, the manager was willing to pursue the discount. Then a salesman named David got involved and examined the receipt. From across the show room, he began arguing with his boss and giving her reasons why we should not get the price guarantee. First, he insisted that the date was past the 14 day window of opportunity for getting the discount. Then he argued that we received free shipping—a $79 value per unit. And finally he insisted that since we received an additional 5% for re-opening our Sears charge card, we should be satisfied with the deal we received. We find this all rather confusing. As for the 14 days, we received the washer and dryer on July 12 and made our inquiry on the 26th. David claims no—the 14 days begin the moment the deal is signed. When we purchased the items, there was no mention that receiving free shipping or a credit card discount disqualified us. And lastly, why does Sears allow a salesman (not even our salesman) to usurp the authority of his manager—who at this point completely relegated the discussion to him. We have not made purchases from Sears for quite some time, so this experience doesn't exactly boost our confidence in future purchases. Incidentally, we have already paid off the washer and dryer and would be quite content to cut our Sears credit cards in half. Perhaps at the corporate level, your company is more interested in meeting customers' needs and addressing them in a spirit of reasonableness. The whole experience has been disappointing. The atmosphere was one of confrontation, certainly not helpfulness at any level. We are not the enemy here. Thank you for your review of this problem. We look forward to hearing from you before we begin further action.

Dear Director of Marketing, May I recommend you try something new--"DOLLAR HARDWARE STORES". I'm tired of dealing with Lowe's and Home Depot. They are too big to realize customer service is number one. You could offer joint franchises of smaller stores to skilled tradesmen who would focus on serving the customers they know. We need one in Versailles, Indiana.

My family has been loyal to Sears for most of 100 years but, no more. 22 aunts and uncles, 73 cousins, many, many grandkids etc. None of them will have anything to do with Sears again. I my self am on a mission to keep reminding them all on how bad Sears has gotten over the last 20+ years. Good bye forever.

Ref. to Sears Auto Center, 6645 Sears Roebuck and C. 7801 Rivers Ave. North Charleston, SC 29406 (843) 820 2228 : On August 9, 2011, time in 02:42 PM time out 04:03 PM approx. Ref. no. lN5477503 LPPO#477503; created by 597773 I had gone into the center to get my mud tires reblanced and rotated. However, approx 4:20, I went out to look the wheels over I notice stratches as if the installer had tried to put the lugged nuts on loose and they spun against scaring up my $508.00 wheel. After noticing the damage of one wheel I had one of the service people take a look. I had him rub his finger of the scratches to feel the sharp edges, he just said he couldn't do anything. I said I'd go to Toyota to see if it can be repaired. Approx. 5:10 PM I returned with the above price after being told the damage was too deep. When the so called manager came out he was already pissed off at two blacks rolling his eyes as he walked towards the register. He then looked at me as the service guy told him I had a problem. He came toward me with the look of "whAT now", I showed him my wheel and simply said, "one of your guys hot a bit carried away and spun some of the lugs against my rim. I explained Toyota said it couldn't be repaired so I brought back a invoice to prove the price Sears could order me a new rim. However, all your manager said is the marks and old and have dirt in them. (DUH, your guy rubbed them!) But your Mr. Eric Freeres (name the lady service person gave me) just blew me off. I said I'd ask your corp. office if they feel the same. I have five vehicles in my family and my tires alone ran a good $450.00 EACH. If you have camera's in the gargage and in the show room I gave you the approx. time above check it yourself. I have seen this auto center go down for some time in quality of service. They trashed a wheel sensor for one of my wheels when they installed these Big mud tires (special ordered)on my Toyota Tundra. That cost Sears over $200.00 dollars to repair. Why don't you send a undercover person and check it out cause it seems the technicans in the back run the place. You contact Toyota, 7151 Rivers Ave., North charleston, SC 29406, Invoice No. PQ777, Date 08/09/11, POC David Packeard. I feel Sears needs to get out of the Auto Bussiness or fire everyone there from the managers on down and start over. Your not getting any of my bussiness or my friends at SPACE AND NAVAL WARFARE Center, my Fleet Reserve Post and anyone else I can tell NOT TO SHOP AT SEARS. Robert D. Stodola (843) 224 0160 102 South Norfolk Way Goose Creek, SC 29445

Not happy with Sears in my city. I was all excited to hear that the Kardashians where selling their line at ALL Sears. Well I walked into my Sears and asked when will you get the line. The girl had to tell me that because we are a smaller Sears store we will not get it....... Well this is a bunch of BS...... I am not driving aprx 50 mile to shop at a Sears in Omaha, when I have one in Co. Bluffs...... Come on Sears the little store need help also. Or is this your way of making sure that the store closes. Well guess what I will not travel to shop at the others Sears store either way......

Do not buy any more of SEARS Appliances all 10 brands are made in China. Instead buy Made in GERMANY from an Honest retailer. Sears still can not figure out that its cheating of thier customers over the last 25 years is why no customers want to come back. 100 years of customer loyalty is disregarded and unappreciated by the existing corporate board and it along with KMART will soon fade to non existance.

I did an online layaway with K-Mart in June. I made my payments online and on time. The second payment I made through Paypal and it shows that it cleared and went to Sears Holding Corporation. I went in to cancel the layaway and they told me that my layaway had already been cancelled for non payment. Huh?? I made my payments. They can't find any record that I made a 50.00 payment but was happy to take the 19.00 payment and deduct my layaway fees. I have contacted K-Mart, Sears, & Paypal through e-mail, phone, and chat and guess waht no one can help me or locate my payment. I have given them the paypal transaction #, layaway #, and anything else I could think of. Really no one can find that 50.00 that cleared my bank account and paypal account? That seems to be really bad business to me. I will not ever make the mistake of dealing with K-Mart or Sears online ever again. Please beware.

Very poor very bad experiance , dont ever buy from this company , we bought washer in 2009 from them we pay extra for the warrenty , in one year they came two times cant figure out what is wrong with the washer . after that 3 times visit to the house also they cant find the problem , finaly they missed all the cycles in the washer , nothing working at all . before there was 3 cycles working out of ten but now nothing, they told us it needs about 3-4 business days for us to order the parts for it , and you can go rent awasher and send us the bill . So rude , uncommunicated service . Do they think I paid 2 thousand $$ for awasher and go rent awasher never know who wash in it before us , now we are afamily w/ 4 kids no solution for us , Where is mamnagement to see these comments from people , even they never answer the quarters at all , please hold for ever ,

Hello, I purchased a Kenmore Elite refrigerator and freezer 3/22/08. The freezer failed shortly thereafter leaving my family without a freezer for Easter weekend, Sears replaced unit the following week. The freezer has failed again 7/19/11. I called for service, technician visited, ordered parts and stated the office will give me a service date when I contact them upon arrival of parts. I contacted the office and was given a date of 8/9/11, 3 weeks later. 8/9/11; no call, no technician. I called the 1-800-479-5899, spoke with Gil. He informs me they scheduled the service for one man and the type of service requires two men, the next available date is 8/22/11. Now I have five weeks without a freezer in the middle of the summer. I had to take the day off today in order to meet with the technician, no technician and no call. I am a service manager for a national window and door company, I find the total disregard for a customer that spent over $5000.00 with Sears and Kenmore appliances appalling. I don’t think I can recommend Sears/Kenmore to customers that I come in contact with on a daily basis, builders & architects as well. Regards Bob Gibson bkgibson@comcast.net

Auto store in waldorf maryland a rip off. Do not buy tires from Sabiq price change each month. November 2010 @129, May 2011 $ 132, August $142 for the same tire. Warranties are not honored. Absolute rip off. Corporate Office Camille, hasn't got a clue. Sears is a rip off.

EVERYTHING THEY SELL IS TRASH ,THEIR SERVICE IS TRASH ,WE BOUGHT A WASHER AND A DRYER FOR 2700.00 3 WEEKS LATER THE WASHER NEEDED SERVICE TWICE AND NEVER FIXED IT. AGIAN THEY CAME TO REPAIR IT FOR THE 5TH TIME ,AND NOW THE WASHER WILL NOT WORK AT ALL . THEN CALLED THEIR REPAIR NUMBER THEY TOLD ME GO RENT ONE ,FROM ANYWHERE .LOL RENT ONE TOO FUNNY , IF I WAS THE VP OF SEAR IT WOULD BE BETTER TO START ALL OVER AND LET EVEYONE GO HOME AND HIRE A NEW CREW . HOW DO I FEEL? NEVER WILL EVER BUY ANYTHING FROM THEM AND HOPE GOD WILL SHUT THEMN DOWN SOON.

BUYER BEWARE ,TRASH COMPANY AND THEY DONT CARE AT ALLLLLLLLLL DONT BUY ANYTHING FROM THEM,