Sears Corporate Office & Headquarters

I am 85 years old and had the worst experience in my life at Sears Hometown Store in Paso Robles. The manager, Leo scotti used obscene language and screamed at us to get out of his ------- store. All of this because he would not honor a promised discount by another employee. He should not be representing Sears in any capacity, let alone a business owner representing Sears. After 50 years with sears, I will never buy another product from your company. And I plan to spread the word here in my community until I am satisfied with the outcome.

Too bad Sears doesn't care about what we have to say. All they care about is the bottom line. We are wasting our time trying to invoke change. They just blow it off and verbal abuse continues with no accountability. LEO SCOTTI, PASO HOMESTORE.

LEO SCOTTI SUCKS!! WORST LICENSEE EVER. HOMETOWN STORE IN PASO ROBLES, CA. HURLS PROFANITY TO CUSTOMERS WHO CHALLENGE HIM ON PROMISED DISCOUNTS HE WOULD NOT HONOR ANYWAY. PRACTICALLY CHASED MY AUNTS OUT THE DOOR SPEWING PROFANITY. WISH I COULD SUE SEARS AND LEO SCOTTI.

I have just spent the last week trying to resolve a furnance installation issue mind you it have been a few years for the problem to come to the surface, but thats not my fault. I have talked at best 9 different people within various department that told me i would get a response in 24-48 hrs. In all this time i have yet to receive a phone call from anyone, upon reviewing some the other complaints above shows a deteroiations in the Sears Service which used to be unquestionable. How sad. I am currently without options on my furnance because i can not get a repair because no one wants to be responsible for future issues......... carborn manoxide could become an issue which could endanger me and my family. I hope someone cares enough to read our complaints perhaps someone will care and endeavor to do a better job in responding to your customer complaints. If you treat us like this i hope none of your family members do business with you. We are customer but we should be treated as family because without us you don't have a business. Soon not be a customer ever again.

worst company I have ever dealt with unbelivably stupid

There should be a (0) star rating. DO NOT BUY ANYTHING, ESPECIALLY APPLIANCES, FROM SEARS. Their installers are rude, they don't know how to install, SEARS CUSTOMER SERVICE IS THE WORST IN THE WORLD. They just left my home 5 minutes ago. I am just too aggravated at the moment to explain the whole story regarding my dishwasher and the installation process. PLEEEEEEEEEEEEEEEEEEEEEASE DO NOT BUY FROM SEARS.

I bought a sears washer and dryer and dishwasher at the same time. On 4/23/11. On Oct.19 a repair come out and tell me the control is bad, and he would return on Oct 26 to repair. Now the sears office called and said that the control box will late and wants me to call them when it come in, so they can reschedule another day to put the part in. Now what you going to do about all the money that I spend going down town to wash clothes for three people in the house. I also have a warranty on the washer and I know that the labor and parts are free. But you are putting me off for another reschdule date and it is costing me more money. But I can live with it if you can, because I know that I am in the right about how you work, you send a man out without parts and he comes again and charge the person for two trips. Most people do not have warranty covers. Or cannot afford it. The Labor cost for my man was $142.oo how can an person without a warranty pay for this. He was only here for one hour. I which I could make $142.00 an hour. Help is needed for everyone!!!!

i purchased kenmore refrigerator 10/6/11 from sears at fairfield, california. Delivery was on time but many missing shelves. I called delivery section of the missing shelves. I received the missing shelves but one of the shelves was broken. Inside the box, shelve has no protection or pudding. Delivery section promise to replace the broken one. Also they promised to pick up the old shelves from the old refrigerator that they forgot to pick up, but no one showed up on the appointed time and date.

MY NAME IS ERNESTINE jEFFERSON 10/25/11 7304 dEN mEADE aVE. fT. wASHINGTON, mD. 20744 301 248-2698 MY jOB no -12785070 IHAVE BEEN TRYING TO E-MAIL CANCELLATION/MODIFICATION TO MY CONTRACT SINCE 11:15 pM TO NO AVAIL.

I have been a sears customer for 30 years. Purchased a sears master protection agreement. Dryer stopped heating, called 1800 469-4663 to arrange appointment, spoke to a person named angela. She said it would take 12 days to have tech come to house, told her that there was children and elderly people in house, could please expedite. She said that was the best she could do. In a very indifferent voice. we had to hire outside vendor who came the next day, $235.00 charge. VERY ANGRY AND UPSET WITH SEARS WILL NEVER PURCHASE ANY APPLIANCE FROM THEM AGAIN. AND WILL NOT RENEW CONTRACT. SEARS THANKS FOR NOTHING. Stan Bergen

I have nothing but praise-my expensive oven broke on the day company was to arrive for a week-I called Sears and was told I would have a repair man in less than a week. A very surly man arrived and scolded me for using the self clean cycle-one of the features on the oven.He informed me I would have to wait for a part. Three weeks later he came to install the part. In the meantime I contacted Sears and requested some assistance. A lovely woman named Betty called me and asked me to explain what had transpired. She was appalled at the repairman's attitude and suggested I try the self clean cycle again-I was hesitant but I did and the oven broke again. The same surly repair man once again scolded me for using the cycle after he had TOLD ME NOT TO.I again contacted Betty who made arrangements to have my oven replaced at no charge to me. She apologized sincerely for my difficulties.

I made the mistake of haveing Sears repair my washer. Guy was three hours late, and did not know what he was doing. I wound up calling another company to make the repairs. Time to move on to someone else.

I have emailed Sears twice without any satisfaction. In April, I bought a Craftsman Lawn Mower. I was satisfied with it, and it was working well until a few weeks ago. The front axle dropped, and I saw that the notches to hold the axle at most levels will not stay in the apertures. It will only stay in Number 1, which is way to low for a proper mowing. When I finally got an email from Sears, they told me to take it to a Sears store. Now, this mower is 75 pounds. It cannot easily be loaded into my car. Considering, the fact that it is under warranty, and Sears does in-home appliance repair, I feel, that they should have offered to have someone come out to fix it. I am very disappointed in Sears, and I don't think I will be making any large-scale purchases from Sears any time soon.

I bought an LG refrigerator from Sears in August 2010. Within the one year warranty period a piece on the crisper drawer frame broke. I ordered a new part within the warranty period and was told by Sears "it's on its way". The part never arrived. I called back. Sears told me to call LG. LG told me to call Sears. After being over and hour on the phone with Sears customer service and being transferred 6 times they told me that I would have to pay for the part ($102.49) because the warranty expired. I explained to them that I ordered it BEFORE the warranty was over and they understood that, but refused to send me the replacement part because THEY could not find a record of my order. This was not my problem, but theirs. When I said, "So, you are NOT going to honor your warranty?" They said no, we are not. My response: I will never buy from Sears again. They not only lost a good customer forever, but they ruined my day.And my refrigerator is still broken.

I'm a Maintenace Mechanic and I always stand by Kenmore and Craftsman products plus I do alot of purchasing for are Aerospace Company here in Anaheim,Ca.I went to purchase 5 microwaves for are Break areas and 12 for the future but when I went to Sears in Orange ,ca. at The Orange mall Location it took awhile like 10 to 15 minutes because the lady was helpping someone else with beds no problem I got someone else to help and look it up on the computor and said only one in stock and the others would take about a week I told them I need them sooner they said sorry that was for just the 5. I went to Home Depot acrosss the street and they said they could have 5 the next day shipped derictly to are company and if I needed 12 more just as quick.My question is is Sears not stocking enough or whats going on I really like the Products Sears has but if I can't get them I have to shop elsewere. I just thought you should know Thanks Rick Reynoza E-mail rick_reynoza@beaerospace.com

We bought a Sharp Aquous 46" tv from Sears. It broke in 30 days - does not power on at all. Wanted to return. Was told at 7:40 at night they would only accept the return up until 9pm, but would not honor a replacement at the price we paid since it was on sale when we bought it. A replacement would be an additional $500. I have called the store manager twice with no return call and filed a complaint with the BBB also with no response so far. I now have an $800 sears cc bill and no working TV!

IF THERE WAS A CHOICE IN THE RATING SCALE OF THE TINIEST LITTLE GRAIN OF SPACE DUST, THEN THAT WOULD BE MY RATING OF THE GREAT INDOOR JOKE OF A STORE, NOT 1 STAR. THERE ARE TO MANY ISSUES TO WASTE MY TIME OUTLINING HERE, I HOPE THE COMPANY AND ALL THE INEPT EMPLOYEES IN IT WOULD MOVE TO THE MOON. I WOULD RATHER HAVE ALL THOSE ILLEGAL HARD WORKING MEXICANS THAN A BUNCH OF LAZY AMERICANS. GO TO HELL!

I purchased my home in 1998, it came with a 1953 Sears Classic oven/stove (one piece). I am still using this appliance. Would love to hear from Sears thought this could be great advertising for you. Hope you really do ready these comments.

I bought a new Craftsman riding mower in 2007, before the mower was 1 year old I had called for 3 repairs. After the winter season I called for 4 more repairs. I have had more than 11 repair orders for this craftsman riding lawn mower, to include a brand new engine, and a engine rebuild. Now on Oct 9 2011 the mower will not start, and when scheduling a repair order I was told that they would not be able to get to my mower until November 2 2011. Hello? is my grass not going to grow until then? will it hold off for me? NO. I am on hold right now with sears customer response ( complaint department) I was offered 10% off my next lawn mower purchase... thanks but NO thanks,10% off not to exceed 100$, what a joke.

Tried to order a part online from the parts department.I noticed they were charging me sales tax on the ups shipping and the part. When complaining to customer service that this is not proper I was told ups does that. After telling them they are ripping people off they disconnected my calls twice. I called UPS and was informed that they do not charge sales tax on shipping. No more Sears products for me. I also noticed in the local sears which is closing down that most of their products were made in CHINA.