Sears Corporate Office & Headquarters

My 80 year old mother in law purchases a clothes washer 11 months ago from the Minot, ND store. At the time of purchase she was told she would have warranty service even when she lives in the country 90 miles away. The washer had a defective sensor from day one and she reported it to customer service and they said the would find someone to service it. They never did find anyone and recently offered her a $50.00 cashiers check or a $100.00 gift certificate. The washer is still under warranty until Dec. 2011. I suggest everyone picket both Sears and Kmart (parent company). Meanwhile my 80 Yr old mother-in-law Has a new non-working washer sitting in the garage. Were frustrated do to poor customer service and unkept promises at point of sale!

I sit and read these ratings and know exactly what people are talking about. I was a Sears employee for nearly 4 years. I started by selling appliances for the first year and then was part of management for almost 3 years. I experienced all of these problems and then some. As part of management you are privy to alot of the underbelly of the store you work in. I agree that the management staff is some of the most lazy people there are. Also HR in these stores are never following code. In the store that I worked in HR never kept anything confidential, and it depends on who you are if anything will get done. I have experienced that I personally was physically blindsided by a male associate that worked in the back for no reason, I think that he had a mental issue, I had a witness and I was passing him in the back going to the back office never said a word to him and he said I better get out of his way when he passed me he hit me like a football player and threw me into a box of fitness equipment the other associate said that he said to him you really hit her hard. The second time was out on the floor about a couple of days later he did it again. I went to HR and put in a complaint he was brought in and asked if he did it and he said no. Excuse me I had a witness, 88 sears was contacted and nothing was done about it and he kept his job. I guess sears condones women being assulted in their stores. That is only one story I could write a book starting the second day I worked there. You ask why do I not work there anymore? I walked out and quit 2 weeks ago fed up with the whole thing

There is a reason why Sears keeps getting a ONE STAR from these consumers.....LISTEN TO THEIR REVIEW...I am experiencing the SAME POOR CUSTOMER SERVICE. I have been a LOYAL customer for 12 years and I think that is where it ends. I am closing $10,000 in credit that I have and spend a little more elsewhere, but be appreciated for my continous loyalty. Asked to speak to District Manager about mulitple issues and was not afforded the opportunity, in fact, I haven't received a callback from ANYONE. SEARS has truly disappointed me and I refuse to spend another nickel there...I'm going to pay my account off, close it and start shopping at Home Depot and Lowe's. I

I often shop and venture into the Sears store located in Lake Grove, New York. Three weeks ago, I was on the second floor and wanted to report to the store manager that the men's restroom on the first floor had a terrible stench. As I asked a sales associate for the directions to the store manager's offices, I was greeted with a confused look and a question about what I wanted. "The store manager's offices," I replied. The woman said that there was no management offices, but that I could speak with a nearby "manager", a woman only ten feet away and overheard our conversation. I reported the unsatisfactory conditions in the first floor men's room to her. Two weeks later, I was in the same restroom and nothing had changed in the slightest! I have been in this store many times, and sometimes made purchases there. But my experience has always been that the store is very poorly managed. (And we wonder why American jobs are drying up and going overseas!) I am now very inclined to buy things, and use the restrooms elsewhere. Sears (in Lake Grove, at least) just does not know how to maintain customer satisfaction. This is not just one thing! I've had many dissatisfying experiences at Sears!

my name is chris auberzinsky i bought a t.v. lamp from sears.com thinking i was purchasing it from sears when in actuality i purchased the product from mwave.com this was september 29 2011. It took your employees weeks to pick up the product considering that the lamp was only a 150watt bulb and the t.v. requires a 180watt bulb so not only did i receive the wrong part but it also shorted out a $3000 t.v. it is now November 7 2011 and i have been without a t.v. for months now.i have spoke to joy, kim and jeanee your case managers and i told all of them including mwave that the card i used to purchase the item was my wifes mothers card and that the account was frozen and that i needed a check wrote out to me and mailed to my address all of them all said it wouldn't be a issue.but obviously it is it had been a month i dont have the part and now sears customer service reps. basically refuse to give me my money.at the end of the day sears are nothing more than theives

I would like to make a suggestion for an item that youall sold years ago. My sister and I use to go to an exercising place that had a vibrating belt. You stood on a platform type thing with a belt that went around your middle and vibrated. We found that it helped reduce us better than anything else. We have looked for these since, but they are very difficult to find. We would purchase one if you ever come back out with these and IF they were not a HUGE PRICE! Just wanted to make this suggestion! Thanks! Jecw Russellville, Arkansas 72801

these people still owe me 90 dollars for a refund for a lamp that i got through sears.com it was for a mitsubishi tv and the lamp was a 150 w and it was supposed to be 180 w lamp and it shorted my tv and now i am without a tv since aug it took forever to received the part and then i returned it because it is a insufficent part quality and now been dealing with customer service since 9-26-2011 and still today i still have not got a refund and i still have no tv i am going to be going to the news with the story soon telling them how sears are thieves

I purchased a Kenmore Pro Gas range at the Bridgeville, Pa Outlet store. It was advertised on the internet as well as in the store as being tested to be in perfect working condition with minor cosmetic scratches. I also purchased the service agree ment becasue of online reviews that the control panel sometimes fails and is very expensive to replace. My husband and I insepcted the range thoroughly and found it to be an outstanding purchase. The minor cosmetic damage was no more than a house full of children with toy vehicles and large pets. The store employee helped us load the range into my Sante Fe and when we got home and attempted to get it out of the vehicle, the regulator and cconnecting tubing was crushed. We immediately called the store nad asked for the manager. We were told at that time we could not return it as it was an outlet purchase. we then called the repair service and arranged to have the parts replaced despite this being a lot more than "cosmetic" and obviously could not have been tested in perfect working order. The system for repair is now to have someone take a look at your item then order parts and when they arrive to come back and fix the item. When the second repair person came the range still did not work and needed a control panel. This range was sold to me in a nonfunctioning condition. I have been without a range for 3 weeks and my daughter's wedding reception is approaching for which I need to cook and bake. When i called the complaint center it was explained to me that when pruchasing from the outlet, one is at the mercy of the store manager and basically noone is accountable for misrepresentation or falsification. I am quite distressed and awaiting return calls.

I work for sears. Here's a tip don't shop there. It's a terrible company and to be perfectly clear, they don't give a shit about their customers or their employees. They make us sell their crappy service agreements because they're "100% profit" yet they give people the run around whenever their product needs any kind of service. Every day I get calls from angry customers with either service or delivery related problems. I honestly feel bad and try to get issues resolved but sometime I get the run around from delivery or service and have to tell the customer that I can't help them. Absolutely ridiculous! I should never have to tell a customer that I can't take care or their problem. This company has been in business for 125 years and can't seem to get something as simple as delivering a product right. And I agree that customer service is terrible throughout the company. Whenever I have to call another store or corporate I end up asking myself how we're still in business. I won't get into all the reasons why sears is a terrible company to work for beause nobody probably cares but I will say that corporate greed, inept leadership, and terrible decision making has all but killed this company. I for one won't miss sears when it closes it's doors permanently.

Sorely disappointed in the poor service Sears has provided. Until my failed endeavor to obtain copy of a purchase receipt for a purchase made on August 14, 2011, I would have sworn that Sears was honest and customer oriented. Boy, was I wrong!! One lousy receipt has caused me such frustration and anger that I cannot possibly explain. I had no felt like such a foolish consumer for a very long time. Thank you, Sears, for yanking faith in your reputation right out of my being.

Does anyone really expect a Sears Representative to call back after reading these comments? That is, if they read them at all. Its no wonder why Sears is failing as a retailer. I could go into a long diatribe about my horrible experience with a Sears repair, but I'm sure if they really cared, they'd know already and would want me as a comsumer in the future. Now I have serious serious doubts that the 3 major appliance I recently brought will be serviced properly, etc. Their Customer Service is non-existant, their employees don't care, they don't learn form their mistakes, will not admitt when they are wrong, and will not compensate for their screw-up in any way that wants me to consider them in the future. Good Riddance and good luck in your ever-ending quest to be the worst retailer out there - now I know NOT who I think of first.

It would take too long to write what i have endured with this company, over 35 calls to "customer sv" and "exec.customer sv" and media office. Three days loss of work waiting for techs..blah blah blah. The last technician that showed up at my home JUMPED INSIDE MY TOP LOADER AND STARTED KICKING AND ABUSING MY DRUM...YES HONESTLY....REALLY HAPPENED, needless to say he tore up my drum then procedded to ask me not to tell Sears and then he ordered a new drum, set a new appt and did not show up!!!!!!! Have tried to locate someone at Sears in a senior posiiton to help me with this dilemma to no avail. Googled Lou D"Ambrosio CEO, and tried to email any stockholder that should be interested in my story....nothing available...can someone help me with that contact information, considering seeking legal counsel and contacting my local media channel....would make a great "funny" story, but not so funny for me....HELP

My wife and I have been loyal Sears customers for over 40 years, have an excellent rating with them. In 5/2010 I purchased a refrigerator for my daughter who is a single mother. I bought the deluxe extended warranty for $329.99 and Sears has given us the run around since it broke down 3 months after purchasing it. The service department has been out to her home numberous times and replaced a lot of parts. Sears has spent more on parts and labor than the refrigerator cost. My daughter and her family have been without a refrigerator use more than with the use. They have lost food time and time again becasue it quit working and it took days to get the service company to come to check it. This past Monday they came out again (after she was without use for 7 days) and now they are replacing parts that was previously replaced. Sears has been absolutely terrible when trying to get this resolved. They will not replace the refrigerator which the repairman said was a lemon. The deluxe extended warranty is a joke, you pay for it and then Sears does not care. Today she went to Lowes to buy another refrigerator and the 3 year warranty only cost her $75.00. We had always thought higly of Sears because they used to have good customer service and liked the fact of their support of the military. No more...I WILL NEVER PURCHASE ANYTHING FROM SEARS AGAIN. They just lost a good, loyal customer who always paid cash and was in very good standing credit wise with Sears. They just destroyed any faith I had in them.

I have bought almost all of my appliances for my home from Sears and now hold a master service plan with Sears for repairs. However, every time I have a repair issue it takes forever to get it resolved. At this time I'm without a dryer since 10/22 with parts sitting in my livingroom for the service. However, there will be no repair man untill 11/10 because Sears does not seem to a sufficient crew to service their customers. What is the good of having a service plan when I cannot get service and have to be without an appliance for a month. If Sears cannot service their appliances, they should not sell them. I seriously will rethink renewing the service contract; I pay more than $700 and get terrible service from Sears. Where is the Sears of yesteryear???

Have several appliances under extended warranty,in fact, got a call to renew it the other day, tho, not due until 2014.Always a smile on the phone, very pleasant. But when you feel like a pacification comment, "someone will get back to you", and it's never done, what do you do? NEVER BUY SEARS AGAIN!!!!Why won't they give the home office's phone number.....all other companies do!? Shortly after I had gotten my refigerater, it started to crack on the inside, and the removable shelves on the door kept(keep) on falling. What do they do to fix it...paint sealer on the cracks, and give me nonsense plastic pieces to put on the shelves....how many times are they going to hurt someone from falling when you open the door!!? I give up, and don't/can't use those shelves. They do fix my carpet cleane EVERYTIME, tho.Can't complain there. But I doubt very much I will ever buy a Sears product again, since I found most all companies have extended warranties which can be renewed.

I am totally done with Sears!! Being a loyal customer for over 25 years has ended. My Kenmore Frig, about 3.5 years old stopped working. Call Sears to schedule tech, cannot come out for 8 days, Finally comes out says compressor is shot and some other items. Parts deliverd 2 days later but cannot install for another few weeks!! (living out of a cooler) Tech comes to install, says compresor sucked water through lines and Frig is "not serviceable" they will send "voucher 500 for another appliance. I had local appliance dealer come out to see if they could replace guts of Frig so I didn't have to spend another 1800 on new unit. Tech takes back off Frig. and compressor is gone!! Stolen. Called Cust Serv. no help at all. Asked for corporate phone number or email, said they didn't have. I took their "badge" numbers and I'm going to sue them for theft. Any other people out there with a similar experience, please contact me at guyw@bestfieldhomes.com.

If Whirlpool insists on sending manufacturing out of country - you will lose a large number of customers. Kenmore name has been successful because it is manufactured in America. People,including myself, are tired of the poor quality of product coming from foreign countries.

I have to say I love your site manage my life. Apart from that Your customer service is the worst. i am not going into detail. Just the facts. i had an appt. for repairs today 1-5 window. At 4:47 I called Sears and asked what was going on, They said they needed to reschedule. Because the repair Supervisor said he called 2 hours earlier and wanted to make sure the parts were here at my home. LIES I HAVE BEEN HOME ALL DAY. NO ONE CALLED, I HAVE NOT BEEN OUTSIDE I AM INJURED AND CAN'T GET AROUND.

I'll bet your corporate office doesn't even care what we say here. But here I go just in case someone out there does care. I have to say I love your site Manage My Life. Apart from that Your customer service is the worst. I am not going into to much detail. Just the facts. I had an appointment for repairs today 1-5 window. At 4:47 I called Sears and asked what was going on, They said they needed to reschedule because the repair Supervisor said he called my house 2 hours earlier and he said no one answered so they would need to reschedule. LIES I HAVE BEEN HOME ALL DAY. NO ONE CALLED. My clothes washer has not worked since Sept. 21st when I made the first appointment. My first tech was great and very thorough. Unfortunately we needed parts and when they arrived on my next appointment OCT 18th the tub had been damaged by what it looks like a fork lift prong, so repairs could not be done and a new tub was ordered and when the parts were here I called and made the appointment. I was here but I think someone did not want to work today and lied to the dispatch. Very unprofessional, So Now they say the next appointment won't be until NOV 8th. Why do I have to go to the end of the line for repairs when I was here they cancelled on me! I have no clean clothes because I can't lift them to take to the laundry mat. I have an injured back. They should cancel on someone else and make room for me, didn't bother them to do that to me. <-(Sarcasm) The worst customer service by cancelling on me Then making me wait almost 2 more weeks. Seriously Make room and take care of me. I WAS HERE WHERE WERE YOU! We shop at Sears for all our appliances. Never needed repairs before so have been very happy. But after this I will be going to Best Buy for my microwave and dishwasher that we are in need of, and any other items we might need in the future. I will admit I lost it today when speaking to the escalated customer service dept. because I can't believe there was nothing they would do to help me. It's not like I had to cancel the Appointment. They said they were the corporate office there was not anyone higher to speak to they were it. I find that hard to believe that she did not have a supervisor. At least I did not have to take time off work like others, only to be so disappointed. Very Sad.

Leo Scotti, Sears Hometown in Paso Robles licensee, hurled obscenities at my 85 year old disabled mother and me. He screamed at us at the top of his voice, banning us from the store all because he refused to honor our discount and I objected. He went ballistic and followed out of the door in a very threatening manner. We were afraid for our safety. This dude is unbalanced and a disgrace to our community. I will report this matter ro every forum I can find. He should not be representing Stars in anyway. We have used Sears for 40 years, but no more. I.am spreading the word on this jerk and won't stop until he is dealt with and seriously!!