Sears Corporate Office & Headquarters

This message will probably go nowhere but I still have the need to at least voice my issue. A couple days before Black Friday my wife and I went to Sears to look at treadmills. Our goal was to find the treadmill we wanted in advance before trying to decide on one while fighting the crowds on Black Friday. We found the one we wanted; it was the NordicTrack T5.7 for $599. We were told if we were to buy the treadmill right then and if the price was to go any lower in the next 14 days we would be credited the difference. I asked if that would be the case for the Black Friday sale price as well and the associate said “Yes Sir, even Black Friday prices.” We were convinced to purchase the treadmill right then knowing we would still receive the better price if it did get any better. Black Friday arrives and the price lowers to $499. I thought “great” and I contacted Sears and explained how I would like to be credited the$99 that I was told I would be three days prior. It was explained to me that was not possible because any deals like that would be excluded for Black Friday. After learning this would I have been better off returning the original treadmill for a refund that day then to turn around and repurchase the same one for $100 cheaper 5 minutes later? If it wasn’t such a hassle I would have. The day I purchased the treadmill we were straight up lied to by the sales associate. My wife and I have purchased numerous items over the years from sears which include some more costly items. We are extremely let down by this experience and hope this letter will at least raise some concern about policy/customer service, and hopefully prevent the loss of faithful customers.

I ordered an item for my daughter's first birthday from K-Mart online. The item showed a purchase price of $15.99, but when I placed it in my cart it showed $21.99. Contacted CS and was told they'd credit the $6 difference plus the overage on sale tax back to my card, to go ahead and make my purchase. I did and to date there has been NO refund. CS continues to send me scripted email replies to my inquires that do nothing to answer any of my questions. When I was finally notified that they were issuing a credit to my card I was told it would be for $5.19. Can these morons not do math?!!! I will not shop online with this company, or it's parent company in the future and I WILL be filing a report with the BBB in Kentucky as well as with our State Attorney General's Office.

we purchase a sears kenmore stove top after a few days we notice what was determine to be bubbles under the glass it has been at least three weeks or longer with parts being ship,ed damage scratch and so forth. today 11/27/11 the cook top has not been replace. I feel sears owes us for such bad service & loss of time from work.I work for a home improvement co and when we put a customer trough such an ordeal we would at least refund install charges i wish sears would do right by us. worse service ever.

My daughter and I bought a Queen bed with box splits as it would not fit through the small stair case we have. It was bought on 11/16/2011 but they could not deliver it until today. There was no phone call and we only had 20 minutes to prep, that was ok, the problem came to light when the delivery person only had one of the box splits for the bed. There should have been 2. I called the sales person who sold us the items and she said she would get back to us. She did, IT WAS NOW GOING TO COST US AND ADDITIONAL 174.00 AND THAT WAS WITH A 50 DOLLAR DISCOUNT FOR OUR TROUBLE. At no time was I told we only got a mattress and one box split, how ridiculous. PLUS WE WOULD HAVE TO WAIT ANOTHER WEEK FOR DELIVERY. What kind of scam are these sears sales people running. We bought the bed complete not partial. When I told her to cancel it she said she would and credit my card back and call me to verify the amount. That was 4 hours ago and still have not heard a word from these folks. We bought the bed during one of the Sears Sales on bedding and I would never ever deal with this company again. They are way to slimy and blame the consumer for their errors. The delivery guys said they had 5 stops before me and everyone of them had a problem

The management in the Sears Store(Eagle Ridge Mall) Lake Wales, Florida was ill prepared on November 25, 2011, for shoppers as they forgot to have enough cashiers to handle the customers. Shame that I had to leave over $400 of non-sale items on the floor after a waiting for 58 minutes in an attempt to pay for the merchandise.

Bought my wife a gift of an elliptal trainer from Sears with the promise that if she did not like it, it could be returned no problem. It did not work well, so Nordictrak sent a tech. rep out to fix it. He did the best he could, but it still did not function the way an elliptical is supposed to. Wanted help bringing it back...offered to pay Sears to come get it, talked to the manager Taylor Cunningham TWICE who promised TWICE to "check on the return policy and get back to me". He never did. I finally had to get someone to help me take it apart enough to carry it out of the house, onto my trailer and back to SEars. Sears MANAGER was no help at all...he never responded as promised.

Bought a washer and dryer, paid a small fortune and clothes come out smelling like mildew. Throwing away more garments than hanging up. Repair persons should have a room at my home for as much as they visited, no correction coming or replacement even an option. Calling the Better Business Bureau!

On the Friday before Thanksgiving my oven burner burnt out so I ordered a oven burner part online for $60.22(part+ shipping)the following day. Even paid the extra shipping fee to have it delivered by the tuesday before Thanksgiving. The woman garanteed me that the part would be delivered by tues 11/22. When I looked on my bank statement I noticed that it was deducted that day. So I called Sears to find out why it was not delivered to me and she said there was an error with shipping and my debt card. I explained that it was deducted out of my account. She said that she would credit the amount back into my account which would take 2-3 days. Now your talking 2 days away from Thanksgiving. Then she came up with a better answer to drive 30 miles one-way to pick up the part. Now your talking with the part& gas another $55.00 If I didn't call to see where it was---they would of never sent it to me or credited my account. All I want to say is "THANK YOU SEARS FOR RUINING OUR THANKSGIVING". I will never order from Sears online again!

We ordered a microwave from the Sears Store in Hanover Pa on Oct 17. We we told it would be in Nov 9. Then It changed to Nov 11 and then to Dec 2. Now it is Dec 7. We paid for the microwave on Oct 17 and now more than a month later we have no microwave. Yet you can still order the same microwave online and in the store. If you can not fulfill the orders you already have you should not be selling more of them.

purchased a kenmore oasis elite washer in nov. 2006. the washer had to be fixed two years later. now another two years later the same issue has occured! when I contacted sears to get a repair i was told i had to wait a week and 1/2 before a serviceman could come out to my home. i waited the week 1/2 as well as purchasing the servcie agreement which i was under the assumption the washer would be fixed that first visit. NO! that repairman told me several parts had to be ordered including a new tub and that the earliest another tech could come out to replace all the parts would be another TWO WEEKS!!! that is UNACCEPTABLE SEARS! the tech was not sympathetic to my issue either when i told him that is a unacceptable standard. i am now awaiting word back from customer solutions to see if a repair can be done within 3 -4 days. I will NEVER buy another applicance from sears. there products do not last and their standards are very low in consumer service. I am now told that I will have to wait another two weeks for the repair!!! NO THANKS SEARS!

A ONE-STAR RATING IS WAY TOO HIGH, BUT THE LOWEST THEY WILL ALLOW HERE!!! Our washing Machine (which we bought new from Sears and is still under warranty) is pouring water out from the bottom of the machine. After much calling and working through computers, I finally talked to a human being. I was told it would be December 13 before a repairman could get here to fix the machine!!! That is 24 (TWENTY-FOUR) DAYS FROM NOW!!!!!!! This is the last thing I will ever buy from Sears since we have had problems before with them. I think I will take out a large ad in the paper to warn people NOT to get any large appliances from Sears! S ervice of E lectrical A ppliances is R eal S orry WARNING!!! DO NOT USE SEARS!!!

If Corporate wants to keep customers they need to stand behind every product sold in there stores , a $3000 Kenmore refridgerator purchased May 16 2010 broke down 3 times my 83 year old parents can't go without Thanksgiving is 4 days away and I would never ever recommend this Lemon they purchased from them , Corporate needs to replace this $3000 appliance for my parents we have the reciepts and this is unacceptable I am calling the news media on this one ???? STAND BEHIND YOUR PRODUCTS YOU SELL TO CONSUMERS SEARS !!! I MANGAED A CLOTHING STORE FOR 11 YEARS AND CUSTOMER CARE SHOULD BE THE MOST IMPORTANT FACTOR 1 BAD REVIEW AND YOU LOSE WAY MORE CUSTOMERS !!!!! WITH OR WITHOUT WARRANTY A FRIDGE SHOULD LAST 7 TO 10 YEARS WITH NOT 1 PROBLEM OF NON WORKING APPLIANCE ??????

I was solely wrong in thinking that a large organization like Sears was customer focused. We bought a Kenmore Range from Sears almost 2 years ago. The warranty ran out this year and trying to get it service from Sears is worse then having your teeth pulled. Sears has repeately cancel and reschedule our repair appoint then only to find out the repair man shows up on the cancel date with no one around. We finally got a guy to the house after several weeks and but he needed parts which he did not have. He took our credit card # and would order the parts. it has been now almost 2 weeks and we find out that no parts have been order and we are told that a repair man cannot come now till 2 weeks from now. Have talked to Sears customer service and they have no explanation but consistently want us to sign a service contract with them. At this point in time I feel service needs to take some customer service classes if they want to keep customers. we have been out of a stove for 5 weeks and the family Thanksgiving dinner at the house next week is now cancel thanks to Sears. I hope we have a stove for Christmas but I am not holding my breath on that. I hope they can prove me wrong.

I feel truly sorry these posters and other sears customers. I was a sears technician and witnessed first hand the horrible customer service and lies of sears. I would like to tell you about 1 particular day. Sears has these time windows 8-12 1-5. I am supposed arrive at my first call at 8am. On this day i had 9 8-12 calls with about 3 hours of drive time. This left me with 1 hour to do 9 calls on time. Impossible. Then i had 4 1-5 calls. Well the 8-12 calls carried me out to about 2 or 3. Now i have 2 hours to do 4 1-5 calls. I was late to most of my calls. And my customers said sears called them and said we got behind. We dis not get behind. We were behind before i started. Next time a tech is late to your house remember it is not thier fault. They are way overbooked. I was recently fired due to other drivers calling and saying i was doing crazy things while driving like passing

I bought a high end dryer from Sears. The installation didn't happen the day it was promised, it happened a day later and not at the time it was promised but several hours earlier when I wasn't there. Ran home and was thrilled to have my new dryer. The installer left and the dryer didn't work. I made over a dozen calls on Saturday to send the installer back to my house and they said he was busy and there were no other repair people available or installers to come and replace the unit for a week. Each time a called a different the person read a script telling me what a valued customer I was and thanking me for my purchase, each time I had to go through the entire story again beginning with my name, number and information. This was more than 12 'xs and calls each time they said they would call back and didn't. I told them I needed a repair person on Monday morning someone called me late Sunday night to say they couldn't have anyone there on Monday morning. I told them to come and pick up the dryer. The person from Sears at he other end of the phone swore at me and told me he wold have the dryer picked up. Still have no time or date for this to happen. No service person is available to fix it until possibly tomorrow. Going to PC Richard's to make the purchase.

My husband and I have also been loyal customers of Sears for many years, as was my parents and his parents. We made the horrible mistake of having our HVAC system ($8,000+) installed from Sears this past May. Part of the package was that you either get a $500 cash refund or a $625 Sears Gift Card, besides the other rebates from the state and Carrier. We figured since we have just purchased all new appliances from Sears and need a new clothes dryer, we would take the gift card. Well, we've received everything but te gift card, and of course can get no response from the NJ district office sales manager, John Gary. The system was put in the week before Memorial weekend. In order to receive the card, you have to contact the sales rep after the town comes and does their inspections. So, our inspections were done around the second week of June, and right after we had our HVAC system inspected from the town, we contacted our rep, who inturn contacted his office that the inspection was complete so they should now complete whatever it is that they need to complete to send our gift card, which we were supposed to receive in 6 - 8 weeks. Well, a number of weeks later, I get a call from a Sears office asking me if we had our inspection, this was probably about 6 weeks later. So I infored them that I did, our rep was supposed to tell them, and ask them if they want a copy of the inspections. They say no, and tell me I'll get my card in about 6 - 8 weeks. Sometime the end of September, about another 6 - 8 weeks later, I get a call from Sears, again, asking me the same question about the inspection!! I tell them that someone had called me about 6 or so weeks prior asking the same question, and they seemed surprised, and said, oh I'm sorry, I'm going to take care of this now and you will get your card in about 6 - 8 weeks. Well, my husband started calling them about 4 weeks ago, EVERY DAY, and we hear the same thing, "John Gary will call you back", "We are looking into it", blah, blah, SAME LIES!! I am so disgusted with them. I have a copy of the agreement for the card and the next step it to contact our lawyer. I just hope we don't have these issues if we have problems with our HVAC system. I'm so sorry we went with Sears. Do yourself a favor, if you live in NJ, don't go with Sears - go with Speer. We should have had them put in this system, but Sears was a little cheaper and offered more - now I know why!

I bought a rca tv from sears last week with a built in dvd player it did not work we took it back to sears in northwood ohio. After the salesperson got another one out of the box that dvd player didn't work either, after opening 2 more boxes none of the dvd players worked. The manager Janet would'nt open anymore, we also bought a 80 dollar wall mount, now we have a wall mount without a tv. Sears said we can buy a 32in model and they'll exchange the wall mount but we have to pay the difference for the 32 in mount....what a crazy day we spent a beautiful Sunday sfternoon and got no where..Sears is off my shopping list they suck

I have been doing reasearch about buildings for the past 50 yrs.There are 2 types of buildings-good luck and bad luck buildings.Your stores used to be in good luck buildings(rectangular buildings on rectangular lots)and you were very successful in the past.Since you moved into subuebian malls,you lost your greatness.I advise you to return to old architecture to become number one again.Please visit my website www.vastutheory-mudrageda.com to find the features of a good luck buildings.

Rating them with 1 star is too good in my opinion. I wish there was a negative one thousand star I could give to Sears as a rating. There really is only 1 word for me to use to describe how I feel about Sears and their service technicians and their entire service staff right now - that word is DISGUSTED!! I have never in my life experienced such terrible customer service as I am receiving right now. I have extended warranty protection aka Master Protection Agreement on my washer and dryer that I have paid good money for and I can't get anyone to come to my home to fix the leaking washing machine or service the dryer that keeps "coding" on me. I waited over 2 weeks for the 1st appointment only to find out after waiting almost 4 hours for the service tech to show up for my scheduled appointment that he wouldn't be coming because "he went home sick". Hello? My appointment time was between 1 & 5 p.m. I receive a phone call at 4:30 p.m. that he's not coming?? And worse yet, now they want to reschedule me to November 23rd - the day before Thanksgiving. Like I really need a tech here the day before a holiday. Not one person was able to help me today. And not one person cared that my washing machine is leaking water onto my floor for 2 weeks now. They rip you off by making it sound like you really need to buy the extended warranty contract, so you buy it, and it's almost useless because you can't get somebody to come fix the thing when it breaks down. Very very poor customer service. The next time I need to purchase an appliance, I will visit the little appliance store a few towns over and not only will I probably get a better appliance than a Sears appliance, I'm sure I will receive 100% better customer service should any problems arise. I will NEVER purchase anything from Sears again. I never go to Kmart, the store it too junky. Anyway, if you are considering purchasing from Sears, I'd reconsider if I were you.

Sears was good and now it isn't. District manager Steve Jollas helped it become the poor quality customer service mess it is. Arguing, defensive and uninformed in putting in an HVAC. Sears would rather lose a $5,000+ sale. I cancelled my Sears card as well after this interchange. On top of it Sears came on the wrong day to install it and the delivery person asked if I was coming home from work so he could put the HVAC in. NOOOO.... come back on the correct day. He then asked if he should put everything back in the truck, YEEESSS.... where do you plan on leaving it? He then asked if I had a neighbor who could let him in to do the work anyway...IS HE CRAZY? Steve Jollas was rude, obnoxious and uninformed with what is needed to put an HVAC in. Anyone that defensive knows he is not giving accurate info. He forgets who is the customer and why Sears keeps him employed is a mystery. Even those working around him in conversation seemed uncomfortable with him. Explosive temper issues? Need anger management? Customer service communication? I didn't trust Sears to put in any HVAC or other appliance as my trust is gone. They would most likely send a broken piece of equipment. That's the kind of guy Steve seemed to be...... Shop at Sears at you own risk or run to another company.