Sears Corporate Office & Headquarters

I have a maintenance agreement on our heating and air and can not get anyone out here to do the routine check!! I am extremely upset about it. It has been going on since June 15 and this is July 7. It happens every year that I have to go through this. Your service is extremely poor!!

I have been a long time customer of Sears but the service has went down hill in the last few years. In July 2010 I purchase a Brissel Little Green Steam Cleaner along with a two year warranty. The item broke on June 17, 2012. I took the item into the locate Sears and they sent it to be repaired. The repair center called and stataed that it was not under warrantly. I proved them with the receipt but they still refused to repaired the item. I called the corporate office and spoke to a John Kelly who told me that he would get the item repaired. Two days later the repaired center called back for aurtorization to repair the item. I again called the corporate office and spoke to Mr Kelly. He then back pedalled on his earlier words. I had to prove him with proof which I did. The item was returned to the store anfd cosy $40 to pick up. Several of the parts of the machine are missing. I have tried to talk to someone who is in charge but I get no where. I would recommended that you leave Sears alone. Their personal are very misledding when dealing with customers

We purchased a dishwasher at the local Duncan, Oklahoma Sears store. When it was deliviered, it was the wrong dishwasher. Mix up at the Dealership, they said we could use it until the right one was found. That did not happen, whoever ordered the cheaper dishwasher did not report it. When we confronted the sales lady, she just laughed at us. We are very dissatisfied with our Sears in the Duncan Oklahoma area. An will not recommend any purchase from this store. I have told all my friends in the area. If you have to purchase anything from Sears, go to the Lawton store.

We have bought all of our appliances from Sears for years. We purchased a Kenmore Elite Glass Top , upper and lower stove and have had nothing but problems. The stove is a lemon. The stove is 2-yrs old and has been serviced 3-times which only shows 1-service because it is on the same service call. We were told to call an electrician which cost us $300 to find out it was not an electrical problem. We now cannot use the stove at all. The bottom part of the oven which never worked properly unless you put on the convection cook part of the stove because it does not get hot enough has already gone out previously and again. The whole stove shut off and then after 4-days we heard a signal and ran out to look and 2 locks were on the stove for the stove top which again did not work because the whole stove went out. We are afraid of a fire and tried to get an appointment that was not 2-weeks off but could not still get an earlier appointment. This is a lemon and dangerous and I want a new stove or my money refunded. I am willing to get a lawyer and am very upset with Sears. We have been a customer for 20-yrs. The stove was purchased at the Rockaway Mall store in New Jersey. We have 3-people in the family and need to eat out or bring food in. Vito Licciardi 973-208-1927 barbaraandvito@verizon.net

sears has repaired my washer 4 times i called them on sat 7-1-2012 repair appointment for tue 7-3-2012 waited till 3 called back said repair man was on his way at 8:30 still no repair man i called again said he was not coming i ask why didnt anyone call me he told them i was not at home at 7;30 so now they dont know when i will be able to get my washer fixed she said she could give me a 60 dollar discount no u wont because it;s only been a month since u fixed it and it should be under warranty they were very rude i will never call sears for any kinda repair

I recently relocated to Arizona. I visited the local Sears store. I ordered a new freezer and water softner, then went to the mattress department to order two extra long twin sets. Sears term is "bundle". Having researched the items I wanted, I was told the store did not carry those items and I would have to order on-line. I placed my order for two "bundled" sets of Serta XL pillow-top mattress and foundations. When the delivery man arrived, he had two Serta non-pillow-top mattresses...no foundtions. He called dispatch and there was no order for the foundations on record. I spoke to them and they insisted they had delivered the correct item and that I had not ordered the foundations. I went to the store to show them the paperwork and was told I needed to "reorder the items". Again, they insisted they delivered the correct item and took no responsibility for my receiving the Sealy, not Serta mattresses. I finally gave up after spending one hour and 45 minutes in Sears chatroom, two hours on their phone in the Sears store and on 6/22/12, one more hour ordering the Sealy foundtion on-line, just to get matched mattress and foundations for the bedroom. I was supposed to receive delivery today, 7/2/12. I called to narrow the delivery time and SURPRISE!, they could not find my order. I call to the "Sears Headquarters"...and that's a laugh...got me to another "complaint resolution" representative. After a one hour conversation and his research, he transferred me to FLASH...the order department to place another order. When they came on the line he confirmed what I wanted and the call was dropped. OMG! What does a person have to do to resolve a problem with Sears?

My wallet was possibly stolen from Sears Automotive. Can you believe they had no camera's in their store. What if there was an accident in the store, armed robbery, any emergency. NO CAMERAS IN THE STORE. I find in this 21 century this is ludicrist, does anyone agree with me. Please respond.

Reading these complaints SICKENS me!! I've left several of my own at "customerservicescoreboard.com" where Sears has a whopping 95% NEGATIVE rating!! People really SHOULD go to that site and read the true-to-life nightmare stories!!! After years...and I mean, YEARS of being a loyal customer, Sears totally screwed us over a mattress purchase!!! I believe they knowingly sell worthless products, knowing it would cost MORE to take them to court!! I can see very clearly why this sorry excuse for a retail store is going out of business. It NEEDS to be put out of its misery. Sears is only a ghost of the store it once was. It's absolutely DISGUSTING what they do to people just to turn a buck!! A rating of "1" is a MUCH MORE than they will ever deserve!!!!!

Dear Sirs This morning I called your appliance repair number I spoke to a Lawrence who unfortunately had a poor attitude from the start of our conversation. (it sounded as if he just woke up & I was bothering him) What has happened to good customer service? I worked in retail for years this attitude of sears employees is horrible. On Wed the repair worked on my washing machine still doesnt work properly called for another day for a repair. The two servicemen while working on my washing machine broke my fan light in my laundry room. For days now I have been asking to talk to a Manager than I called corporate the operator didnt even connect me to anyone. I guess customer service for sears is out to lunch no more trying to rectify a situation. I really would like a Manager or someone to call me. You can get my phone number from your repair department. I have been a long time customer with sears I am so disappointed in the lack of customer service Hoping someone really reads this complaint

Rating isnt even a 1 Try getting to talk to a manager with sears repair the first person disconnected me the second associate Anna read from a script like a robot the third person Rosetta kept me on hold over 5mins. Now I called Corporate in Illinois still on hold while typing this. How sad is sears I will not shop at their stores anymore NEVER will I buy appliances from sears. The repair men who came to fix my washing machine broke my fan light & I can t get to talk to any Manager or hire up (still on hold) My patience are thinning. This is an absolute disgrace I guess it is true Corporation dont care. The date today is June 29, 2012 est. 1:08pm (still holding) now disconnected Please note the repair didnt even inform me that they broke my fan light

Poor Business operation! Order# 000361285668 Read complaint in its entirety! • Day one of Hell Thursday May 24th 2012! I went the Sears location on 5901 Florin Road Sacramento CA. This visit has proven to be the worst mistake I have make in a very long time. I arrived to this location at approximately 8:15pm (Store did not close until 9pm). Went to the workout equipment department and started inquiring about the: F80 High Performance Treadmill $1299.99 E25 Elliptical Trainer $999.99 I was told by the agent that she cannot help me because the store is getting ready to close. WOW! I was completely floored by that statement. I requested a manager and he told me the something, I left the store. • On Friday May 25th 2012 I was at work in Stockton CA, I got online to Sears.com to purchase the equipment. I spoke to a really nice agent. She was able to locate the equipment for me. She proceeded to process the order and was not able to add the last item to the shopping cart. After several attempts and placing me on hold several times she advised that she would have to transfer me to a different agent for assistance as she is unable to figure out the problem. This call took approximately one hour. At this point I was tired of being on the phone. I decided to visit the store located at: 5110 Pacific Avenue Stockton. I arrived at the store and waited for assistance for about 15mins. I was approached by another customer and she stated “You just waiting also?”. So at this point I went looking for help. I found Alye (Sales Representative) in the tooling department. Alye tells me “She is short staffed today and will be with me shortly”. So I returned back to the equipment to wait for assistants, approximately 10mins later she appears to assist. I show her the equipment I want she rings me up and I noticed that the pricing was approximately $200.00 Higher in the store. I advised her of the price different; she pulls her iPad from her little back bag and proceeds to compare pricing online. She cannot work the iPad! After several attempts, approximately 15mins of technical difficulties with the iPad I tell Alye to allow me to use it, she agrees. I process the order online using the iPad. The pricing reflected the correct amount. • On Saturday June 2nd 2012 The equipment was delivered…….After the equipment was assembled I went into the room with the delivery guys and noticed the equipment was cosmetic damage (scratched on both pieces of equipment) The delivery guy called into customer service to advise of damage: Compensation: $200 Sears gift card. STILL HAVE NOT RECEIVED 10% refund on each item $119.99, $99.99.STILL HAVE NOT RECEIVED (Bank Statement Attached) • On Sunday June 3rd 2012 I check online to see if any of the items went on sale. I found that the F80 High Performance Trainer was reduced by $100.00 Compensation: $100.00 price adjustment. STILL HAVE NOT RECEIVED • On Friday June 15, 2012 I called Sear online customer service to follow up on the above promised compensations and was advised: “The refunds and gift card has already been issued” I advised the rep that I have not received any refund nor gift card…….. all in all this morning I spoke with 5 reps regarding this issue. NO ONE could offer me a valid reason as to if the refund has or has not been processed. Compensation: $200.00 A additional compensation was offered on 6/22/12 for all the above hell I have endured. STILL HAVE NOT RECEIVED I WANT MY ABOVE NOTED REFUNDS AND GIFT CARD PROCESSED ASAP! This is the first and the LAST time I purchase from Sears. This has been the most terrible, nonprofessional, incompetent experience I have EVER had, Total nightmare! Sadly Regretful Shopper Christna Powell 1615 Anoka Ave Sacramento CA 95832 916-588-8616 Christnajv@yahoo.com Order# 000361285668 Order Date 5/25/12 Total Cost $2,488.23

I purchased a Idolian tabletfrom Sears online that doe not work. The won't help me, Sears customer service won't help, Idolian makes the tablet for Google and Idolian won't help me. Don't by an Idolian tablet, or anything from Idolian, or from Sears. Both companies treat customers like crap.

Last month I received a phone call from Sears "Master Protection Agreement" to renew my extended warrenty on the three appliances that I have purchased. (I have used the Protection plan on all three of my appliances, with satisfaction.) When The representive/sales person told me the price of the extended warrenty I bulked. (over $2000.00 for a three year plan) After lengthy conversation with him he stated that he could give a great "deal" on a three year warrenty. He quoted me $396.37. I signed up right away. I received my bill today and was charged $1020.97. I called the Sears credit card company and they could not help. They offered to transfer my call to the Warrenty Maintence Services. I talked to 4 different people in Customer service to get the charges reversed and only pay what I was quoted. They would not do it. Finally I cancelled the Warrenty agreement and requested an e-mail for confirmation of the cancellation. I was told that they did not have the ability to e-mail and could not provide a confirmation number. It sounded crazy to me because the "Master Protection Agreement" was e-mailed to me. I then requested a transaction number of the cancellation and reverse the charges on my card. Again I was told that they could not give me a transaction number, it takes 72 hours. After bumping up my call to the manager she gave me a bogis number 0f 9999. REALLY! So here I am letting Sears know that they are liars, cheaters, and have no idea what it means to have Customer Service. Good luck staying in business Sears. No wonder the company is failing. You are making your own demise. Hey corporate are you listening? I'd give a lower rating (negative) but the lowest rating choice offered is 1.

After reading all the above complaints - I will just head over to the BBB and file my complaint there - the Sears store in Fairview Heights Illinois is appalling in their customer service department. Richard, the daytime store manager has outright lied to me several times. I have asked him to resolve a delivery issue and he keeps reassuring me he will take care of it, but is probably laughing with other store employees after I get off the phone with them. Sears was once a place to purchase something knowing it would be good quality. Not any more - they are as bad as Black and Decker. I am sure they all get a lot of laughs out of all these complaints!

I wish I would have read this before I purchased a queen mattress set for my elderly mother. I had shopped at Sears for years, ever since I was a teenager. They are not the store they once were. I had not shopped there lately because of all the changes. However, we received an advertisement in the mail and it seemed a good deal. My mother tried several mattresses and we ended up purchases a Beauty Rest mattress. When it was delivered it was not at all like the one she had laid on. Three family members had tried the mattress at the store. So we all laid on what was delivered before contacting them to notify them that the wrong mattress had been delivered in error. It took them two weeks to come back and deliver what we thought was the correct one. When it was delivered, it also was firm instead of plush. So at that point we determined that the mattress they have in the store either is old and has been used so much it does not match what is in the warehouse or it is not at all the same product. I tried numerous times calling the store to talk to the sales person. They took my number, but never called back. I tried to escalate to managers and spoke to one that was supposed to call me back, which he never did. Finally when I reached the sales person I told him they were no longer a reputable company and he did not have anything to say other than yes. Now the mattress has finally been returned and they have charged me 15% of the price I paid to have the privilege to return the product that was incorrect. I am so frustrated that at this point I will cut my losses and tell anyone who will listen not to ever buy anything from Sears again, especially anything of consequence. They said they had no control of their delivery service and it took them over 3 weeks of going back and forth with my elderly mother sleeping on her couch. It took them 2 weeks to deliver the 2nd mattress set, even with me tell them that it was the wrong one and that my elderly mother should have a bed. No compassion, no integrity, no service!!! I spent a little more at a reputable mattress store. They delivered in 2 days and had good customer service. Sears would turn over in his grave if he saw what has happened to his company. I would rate them "0". BEWARE OF SEARS!!!!!

You edit Facebook statuses everyday if they don't meet your protocol. While your District Managers can post whatever they want and say it's just a opinion. Disgusting. My Mother-in-Law was the one that's been all over the news being harassed by those kids. Your District delivery guy in NY posts whatever he wants then de-friends me and deletes post. Well I copied and pasted them on your sears forum and you delete them why? He is one of your managers why not let him display how a sears manager thinks and whats okay to post. I demanded a phone call tonight 585-802-7981 or it's going viral tomorrow. Starting with Anderson Cooper When He's at our house 11:45am. If I don't get a call tonight by midnight. 43 minutes ago near Rochester · Mike Fischer 10 hours ago near Henrietta · I'm sick of hearing about this bus monitor. Can any one tell me what a bus monitors job is. I would assume it is to handle and address issues like this. I am not saying what happened was not wrong, but if she can not stand up for herself what makes you think she can stop this from happening to other students. Why did she not report this? Why does it have to be discovered via you tube? Like · · Unfollow Post 6 people like this. Christina DiNoto Haha I never thought of that- she should have been monitoring the kids it is her job: and wtf is with the (last time I checked) 122 THOUSAND dollars raised for her? I thought sending her on a vacation was a nice gesture but now it's just plain ridiculous!!! . She didn't die, get injured, doesn't have cancer or another terminal illness, isn't homeless, OBVIOUSLY HAS A JOB, so WHY are people still donating?!?!?!? Ughhhhhh 10 hours ago via mobile · Like Carol Kelly Fantauzzo I wondered the same thing Mike! 10 hours ago · Like Justin Ricci She didn't report it because it was the last day of school and the schools don't do anything about it. She is paid to monitor children not Heartless animals . She did what she should have done and that's ignore them .what was she going to... See More 8 hours ago via mobile · Like · 2 Mike Fischer I'm not saying it wasn't an awful thing just that it should have been reported and she shouldn't have ignored it. That's how Greece will turn into the city ignoring it. Last day of school or not should have been reported. It's like saying I have a year to live from cancer and I kill 1000 people it should be ignored bc I'm going to die anyway. 7 hours ago via mobile · Like · 1 Ashley Oliver lol only you would admit that!! love it 5 hours ago via mobile · Like Ken Dickey Actually Mike it was reported and that was my mother-in-law. Greece school district did nothing if my mom would have touched one of the kids she would be the one being sued. Just like all the times a certain sales associate used the word re... See More about an hour ago · Like Mike Fischer Ken, I never implied she should touch a child, but do you think that she could have said hey you, go sit in the front, you in the back, or this is inappropriate behavior. And guess what if I ever was informed that someone was offending you ... See More 39 minutes ago via mobile · Like Ken Dickey If you watched the 3 days of videos yes she did discipline them report them and followed protocol. I bet you only watched the 1 10 minute video. I have already had 4 phone calls and 4 message's from people that work with and around you that are sickened by your statement. Your full of shit . I don't believe you did deserve a promotion NO NO NO !! And there are many witnesses to your lack of any discipline of a specific employee that I will not name. I was full of shit then. You sucked as a manager good in some areas bad in others. 3 employee's called ethics on her while you were manager. Nothing was done. The ethics line came right back to you too i bet to handle it, that's why it never got taken care of. And they are all witness to it. I stood there and listened to that person call. Sears has a convenient way of losing things. Retarded should not be used any more, mentally challenged is the accepted word. Don't attack a person like your original statement til you know the facts and you don't. 20 minutes ago · Like Ken Dickey Of course everyone is entitled to their own, But your's is asinine !! WOW Hope it never happens to anyone in your family. They told her kids to kill themselves. You know what one already did!! Don't give me a sorry U didn't know that. 15 minutes ago · Like Ken Dickey did you see she was emotionally distraught. You have know idea. who knows maybe you know more than cnn, cnbc, the morning show, school district, and the 2 days worth of media she has been doing . She was crying you ass. Monitors have really no authority at all. But your opinion carry's a lot of wait. Don't you ever think keeping your opinion to yourself on a matter like this. You look foolish but maybe that doesn't matter to you. Like · Jessica Chamberlin and Lauren Doser like this. Jessica Chamberlin Ken I love you! 24 minutes ago via mobile · Like · 1 Lauren Doser There ya go Ken!!!!!!! 11 minutes ago · Like Lauren Doser Same person also implied that "men don't want to fold clothes" so women shouldn't want to assemble grills. 10 minutes ago · Like · 3 Ken Dickey ty guys he just defriend ed me and tried to delete posts too bad I had already copied and saved them. 2 seconds ago · Like

There is no respond with these people. Worse customer service I have ever encounter. You boost about price match guarentees but then some igorant customer services peson says they can't find your exact match on line. OMG the $6 I would have saved is no where near the suffering I have been through tryin to get it. Please anyone reading this do not shop at Sears again ever. They are total rip offs. And don't waste your time trying ton contact anyone in their corporate headquaters.

I have a serious complaint about the Sears Showroom in Washington DC, address 4530-A 40th Street NW, Washington, DC 20016. Tel (203) 244-4442. The store manager, Donald, is unhelpful and incompetent. He sold me a Bosch washer without informing me that it has to be plugged through a drier. Since I did not need a new drier, the washer was delivered and then it turned out it could not be plugged in because it has s foreign plug. I called the manager and he expressed surprise. He had no idea the plug was not US standard and he was not helpful in rectifying his error. I took a day off to wait for the delivery and then spent half a day arranging for a replacement. A most awful experience. I cannot believe that Sears would allow a person to run a store and not know about the products. Furthermore, when I called Sear customers service, the woman on the phone told me it was my duty to tell the salesman what my home specifications are. I told her that my home is a typical US home and has all the standard plugs and electrical work. I did order and pay for installation and all the material that includes. What more can I do??? She said she can take my complaint and give it to the store -- the same store that refused to listen to the complaint I had in the first place, that's why I needed a higher instance to complain to. It is unbelievable how low Sears has sunk to.

To Whom It May Concern: Most recently my refrigerator has failed. Reluctantly I decided I needed a new one vs. the cost of repair and the age of my current one. Like most people, I do not want nor have the funds to buy an elaborate refrigerator that I so desire. After much research, I find a Kenmore 25.1 cu ft side by side at Sears for 799.99. I am elated as this price and style is in my budget. I head to my nearest Sears and proceed with the purchase. I am walked through warranties and additional charges of delivery and haul away....I agree. Only AFTER the transaction is made does the salesman tell me that I will not receive this refrigerator until July 2, 2012. ( Purchase date May 26th 2012 ). Prior to my purchase I had bought Sears Gift Cards from a local Giant Eagle to sustain the gas benefits so, now I am stuck. The gift cards can not be returned, I am without a working refrigerator and the salesman tells me that he can help me purchase the next model up, as those are available immediately. Of course I can not afford that next model up at 1199.99, it is for that reason I did not even approach those units. Weeks later, I am still without a working refrigerator and am struggling with a college dorm to get me by. I recently called Sears and asked them to consider giving me the floor model and then just replacing it with my delivery July 2nd. The manager in Medina, Ohio Sears was not interested in that whatsoever. She claimed to me "I will not put my ass on the line for 2000.00 if the delivery does not come through". Wow, so your managers won't even 'put their ass on the line' for the company they work for? I purchased a refrigerator in 2010 from Sears. Sad to say this but once I receive this unit, I will no longer look to Sears for appliances. Their customer service is horrendous and they have no care for their consumer. No one listens and not a single person cares to help. Melinda Herman

I purchased a Kenmore gas range from Sears in Oct.2009. I didn't buy the service agreement because I have always purchased and never use them. I am a long time customer of sears and I never thought I would have this problem.The first year I had this stove I was continuously smelling gas. I called the gas company to check the gas lines. There was no leaks in the gas line but the front left burner had a leak. I had to purchase a part for the burner,(over a hundred dollars). After a few more months I smelled gas again, so I called Sears repair.I was told the gas company would have to put a red ticket on the stove before they would come. I had the gas company red ticket the stove. Three weeks later the service man came. He could not any gas leaks, but he tightened all the gas connections and put a oven ignitor on the oven. This cost $129.00 on Oct.12,2011. Now, in June,2012, my oven will not work. I think this stove has a manufacturer defect I think Sears should replace it. I have called Sears but they are rude and want me to buy a service agreement.This is a gas range and I do not trust it now,so I guess I have to get rid of it. Just as soon as I cancel my account with SEARS.....I have purchased pressure washers, weed wackers,lawn tractors,washer and dryer, refrigerator, televisions and many more things from SEARS, this is it.