Sears Corporate Office & Headquarters

I ordered a washer and dryer over the phone from the Sears in Newburgh, NY on Satuday, July 21. I was told that I would not have to pay a delivery charge of $69 if I ordered by phone. I ordered by phone using my American Express card. I was told because it would be delivered on a Saturday that I would have to pay $10 for delivery and $10 for haul away of my old washer and dryer which I agreed to. However I was charged the $69 delivery charge. I called several times to speak to customer services and was told each time that I would be reimbursed and would get an email regarding my reimbursement. I have not received an email yet and I am very upset and disappointed with Sears at this time. My family has been shopping at Sears for over 70 years. I could have gone to Best Buy, Lowes or Home Depot but I choose Sears. I expect to have the $69 delivery charge credited to my American Express bill. I was promised this credit. I choose to order from Sears because of the free delivery. If I do not get the reimbursement within the next week I will have Sears come and pick up the washer and dryer and will send a letter to the State Attorney General's office as well as the Better Business Bureau as I feel I have been more than patient.

I called a Sears to repair a broken cable on my garage door. The repairman came to my home and within 1 minute of looking at therw broken cable, the repairman looked at his sheet and told me I had two options. I could get the door garage replaced OR he can replace the cable, but he would need to replace the cable that was not broked as well to ensure the door open evenly. Both options were over $500!! I immediately told the repairman the price was outreagous just to repair a broken cable. I felt the repairman was trying to take advanatge of a woman. He seen how upset I was and stated he needed to call his Supervisor. After talking "or apprearing to talk to his supervisor" on the phone, he quoted me a price of $389.00 to repair the broken garage door cable! I was utterly disguisted and absolutely knew the repairman was still trying to take advantage of me. I asked him how did the price change so dramatically and why if he orginally felt the entire door or both cables (including on not broken) need to be repaired?? After turning down this offer, the repairman then stated I had to pay the "service call fee" of $89.00!! Oh my gosh, now I am paying for the repairman 10 minutes at this point of trying to take advantage of me. I paid the repairman and called Sears Complaint Department immediately. I talked with the Customer Rep and explained the problem. She took my name and number and stated the Quality Control?? Rep would be calling me back to concerning my complaint! No call so now I am calling Sears Complaint Center again, and decided to send this email as well!

Thank you everyone for your "star" support. If per chance, Sears corporate office would like to respond to my post, here is my contact info: doug.willmann@gmail.com. I doubt seriously anything but the standard "We are looking into it" will be sent. Its clear that Sears in general does not really care about, nor understand, that it is the customer that is keeping them in business! Douglas Willmann MSCJ/CB Professor of Criminal Psychology

Sears Human Resouces department is something else. I have been trying to get someone who is an employee wages garnished for the past 6 months. They are yet to turn in the paper work that was due the first of June it is now the first of Aug. They say they don't know anything about it. No wonder they are going under they dont know there head from a hole in the ground. I will never walk in a Sears or KMart store again. Little lone buy anything from them.

I have been buying sears tool for over 50 years, due to their warranty. Today I had to return two 1/4 drive ratchets. They repaired one but the other had to be replaced. i went to the rack with the employee, he pulled one from the rack and gave it to me. Let me tell you that ratchet looked like it had been thrown in the parking lot and run over, it had to have been rebuilt and hung up as new. The employee even told me that the ones on the wall were probably made in 06 or 07. I told him I would not buy something that showed obvious use being sold as new. Be aware sears is selling used tools as new. I will not be buying anymore tools from sears, I think i will go to lowes and buy kobalt. Their attitude is ,you are getting it free, so what if you have to bring it back every month to get it repaired. I would be ashamed to sell the junk they are pawning off. Sears needs to close their doors, their name can only hold them together for so long.

After reading the above postings, I am amazed that Sears is still open. My wife and I have been Sears customers for over 30 years and our parents for decades. We are employed overseas and return to the U.S. whenever money/time allows. My wife was recently in Baltimore, last week (July 24th) and needed to have her disabled and sick mother's car repaired/serviced and new tires purchased and put on. After checking with Sears and getting the "no problem" answer, she went ahead and had the work done. When it came time to put it on the Sears card she was informed that Sears sold all credit card options to CitiCorp which due to our infrequent use of the card, closed it out without notification. After 3 hours of trying to talk to the manager and explain the situation, the best answer she received was "I don't care & neither does Sears." His recorded response. I have never been so disgusted with a company as I am with Sears and pledge to (1)Never set foot in any Sears store. (2) Advise everyone through Social Network outlets to boycott all stores. (3) Do absolutely NO shopping at any Sears affiliates. My wife was in tears and honestly your manager was extremely rude and unprofessional as reading the above postings seems to be the case for ALL of your departments. I advise you to consider whether or you wish to remain open and perhaps its time that a Class Action lawsuit be filed against Sears!

Sears has been working on my dryer now for 5 weeks! It has an electrial problem that technician 1, cut wires to try and fix it, thought he fixed it, only to have it blow up again with sparks and heat burns out. Technician 2 comes out to find cut bare wires inside the machine, and "has no idea" how to fix that! He orders new wires to find out they don't exist anymore. He's been here twice just LOOKING At it, hasn't a clue how to fix it! SO, let's try and order more new parts. Weeks move on and nothing arrives. Here we are SIX weeks later on and Sears is still "searching" For my wires that don't exist anymore. WHY Do they sell warrentees on items they no longer carry parts for!!! I spent 3 hours on the phone yesterday with several agents, who put me on hold over and over, eventually disconnecting me. I'm so irritated with the lack of care they give their customers, that the potential "credit" they will end up giving me, will end up costing me for a new dryer. But I promise you Sears, it WON'T be from you!!!

i just gave sears 1 star because they dont have zero as an option there customer service is the worst i ever had from the first day i bought my dryer they sold me the wrong one and i have had nothing but problems with there service if you want good customer service do yourself a favor and stay away from sears

To whom it may concern: On July 31, 2012, at the Sears Store at Montgomery Mall, 7103 Democracy Boulevard, Bethesda, MD 20817-1007, the following transaction took place: Transaction Number: 9486; PG/STORE 05 01424; Registry 514; Associate 30384; RC: 2359-1232-4799-2929-0619. During the transaction the following predatory credit card pushing occurred: 1. The cashier told me that there would be a $15.00 discount on my purchase if I applied for a "card". She led me to think that this was a Sears charge card, issued free of charge. 2. She gathered the necessary information and advised me that I should waive the $60 per year charge to hold the card. At this point I got suspicious and asked her what the charge was for. She simply said there would not be a charge and I would receive the "card" in 8-10 days. 3. When I inquired further, it turned out that the card they were pushing was a credit card. She did not tell me the terms and conditions of the credit card ahead of time and did not explain what the interest rate charge was, which turned out to be more than 25 percent. 4. I told her to reverse the card application and I did not want it. She said she could not but not to worry because the card wasn't going to activated. I am not sure what the deal will be when the card, if sent, will be. 5. I called the manager and got the same story. I asked why they did not explain the terms and conditions of the card and why they misled me leaving me under the impression that I was getting a free of charge Sears charge card. The answer was not satisfactory. The clerk explained that I could apply for a sears charge card at the credit office but there was no answer as to why one could quickly be pushed a credit card but not be issued a Sears charge card at the counter. No answer except to direct me to the credit office. The clerk claimed she did show me a document explaining the terms and conditions of credit on what I was applying for. In front of the manager, she pulled it out of a drawer and in a flash she put it back. Since I don't remember being shown the same document and she did not give me a copy upfront, I consider this a three card monte switch. The document I signed explained no terms and conditions and did not show any interest rate. I have it in my records. 6. I told them what they were doing was predatory misrepresentation, verging on usury. I told the manager I could certainly shop for a credit card if I wanted to at a better interest rate. The manager's answer was one could pay his balance in full. Of course, the burden of this misrepresentation would be on poor people who could not pay their balance in full, even on a $400 credit limit. I told them that if there were any charges for this "card" to me I would pursue the matter (which I will) and had to means to do so (which I do). A person who might not be as careful or might not understand what is being pushed and might fall for this predatory trap. 7. It appears this is standard operating procedure at least at the above Sears Store because some managerial directive would have to be given for the store clerks and store managers to push a credit card on unsuspecting customers. The goal appears to be to share interest earnings verging on usurious with the credit card company that is in on the deal. 8. It is a shame that a company that is one of the oldest in this country resorts to such predatory tactics for profit, whose burden is more than likely to fall on poor people who don't have adequate credit. 9. What happened today is at least misrepresentation and credit pushing without explaining the terms of credit, even misleading customers that they are applying for a Sears charge card. Caveat emptor before you agree to any "card" services before you shop at Sears. 10. If Sears has left a modicum of integrity and public responsibility, it must cease and desist such predatory misrepresentation at once. 11. If and Sears manager wishes to respond to this complaint, he/she can do the homework to reach me. The record of the sale is as indicated above. Let the reader, if any, be advised that if the information I gave "applying" for the "card" is used for further profit by Sears by selling it to third parties, and as a result I suffer any credit fraud by third parties or other injuries, I have the means and intent to pursue this matter further. 12. In order to deter caveat emptor practices not only for myself but also for other unsuspecting Sears customers, I intend to file a complaint with the US Consumer Protection Bureau. Sear might hear from them and may have some explaining to do. A copy of this complaint is now in my records and I intend to send them to the said Bureau, along with supporting documents. Dr. S. Nuri Erbas

My name is ms. M. after saving $ to purshase my 3 years old son a bed.. I searched and searched and I turned to Sears to pursahse my bed because of Sears prices.. When the bed was delivered to my house.. it was left outside in front of our door. But what is worst is that fact the bed was made of trash and covered in black paint.. to top it off the bed fram was broken during shipment and sears is refsued to take it back.. My baby is left w.o a bed with $ 375.00 lost.. SEARS is bad bad for furniture purshase

Sears is truly the worst business I have dealt with. On June 22, I signed a contract to install siding. The contract specified work to be completed within four weeks. This did not happen. I am still waiting for the siding to be installed. After talking with the Kansas City Office, dispatcher, with Hoffman Estates, I was told by Hoffman Estates and Kansas City an installer would be out on July 27 and Sears was sorry about the delay. No installer. I called Hoffman Estates and was told the installer would be out July 30. Well it is 5:30 p.m. and no installer. I spoke with another person in Kansas City this afternoon who told me the installer was supposed to be there, she would contact the manager but he was out of the office at lunch, however, she would call me back after talking to him. Well, she did not call back. Sears customer service is poor. The follow through by the corporate office is poor. My wife was a big fan of Sears; washer and dryer, dishwasher, television, refrigerator, camera, DVD player, stove. She buys the service plans as well. If and when we get our siding, our Sears days are over. This is ridiculous that Sears cannot track down their employees and give me an idea as to when I will have my siding installed.

I have to say that I feel so cheated on the customer service by Sears representatives. I called to talk to someone about my broken water heater and was hung up on 3 different times. When I finally did get to talk to someone (Mary) she was awesome, but couldn't answer my questions, so she connected me to the people that handle the water heaters. The person that helped me talked so fast I wasn't able to understand him when he told me his name, you would think he was on commission for how many people that he talked to. He should be selling cars. He rushed through my questions and concerns and I felt like he could care less about what I was going through. Like he was in such a hurry to go home or something. This whole experience has soured me on Sears. I like to get good customer service and this was the worst that I have gotten in a long time. I will be doing my shopping elsewhere from now on.

On 7/29/12 a Sears repairman came to repair my Craftsman lawnmower.He brooched the subject of refrigerator water filters.He stated that he can order them by the case and that they are cheaper to order by the case. I wasn't interested in buying a case;however, I was interested in purchasing three filters.Never did he mention that parts are more expensive if he orders the parts.He asked how much I had paid for the filters in the past, because they had gone up. I stated around $52.00 per filter. He stated that the filters were $74.22 cents.The part number is #9030 and the actual cost is $54.98.I was transferred from number to number,to no avail.I was given a paper with a number to contact if you are not satisfied for any reason. When I called the number on 7/30/12,the first question I was asked was how did I get this number?.I stated from the tech;when I relayed that I was overcharged for the part,she informed me that it cost more for the technician to order the part.That policy was never disclosed to me,instead this was a hustle.My total bill was $612.00. I was informed that I wouldn't be able to cancel the filters,even though the technician said it takes 7 to 10 days UPS.I was told that when the filters come in, I need to call back to have UPS pick up the filters and once they get the filters,it would be processed.Really?I am a fourth generation Sears dedicated shopper/customer.Your paper states complete satisfaction.These are inconsiderate business practices.There is no "customer satisfacion", any more.I will reevaluate my future purchases.I am disapointed in the poor customer relations.

I'd worked hard for SEARS Pasadena (California) March 2008. I thought I would have an opportunity to move higher in the company. A year and a half later, a new store manager (he did not like me at all) whom gave me the opportunity to be a temporary supervisor. I took the responsibility, looked like it was going to be permanent position.... bang... they brought a lazy back-room supervisor from another store to become sales-floor supervisor. That store manager said that i was doing everything wrong, he said that he wanted the task worked as he asked, also gave me a lot of problems, anyways. This Supervisor did not know a single thing about supervising sales floor. When that happened I lost all hope in wanting to move up in the company. I kept working for this company and after a few new store managers, which quit or got fired came this lady(Victoria). This lady doesn't like anyone, she wants thing done a certain way and then blames you because she doesn't like it like that. She says do it like this, but then says i wanted like this, just to go back how it was at first. Long story short, she fired a lot of hard working people to hire lazy people. That company never gave a raise to no one in the four years I'd worked there. So I finally got tired of everyday working under stress, and the thought of being fired.... so finally in March 2012 I QUIT. Everyday I'm glad I quit.

i come to this site for one reason to see the slow response from sears. i can not wait to see this comp. come to an end. i could write a book on how sears went from the best to the worst.

I entered into an agreement with Sears on June 22 to purchase siding and have it installed. The contract said within three to four weeks, the siding would be installed. Not hearing anything from Sears, I called the home improvement services. After being connected, reconnected, and directed to a third individual, the dispatcher, Jason, told me Sears was three to four weeks behind, Sears was starting a large project, installers had only been working half days, and besides, there was only one other Wichita project for Sears installers. As I am in the process of moving out of state, he assured me the work would be completed and he would mail me pictures of the completed work. I contacted corporate offices and was told I would receive an answer by Friday afternoon, today. Yesterday, Jason called me saying, suddenly, there was an installer available who would start either today or Monday. Jason assured me he would confirm this by afternoon, yesterday. We received no confirmation, no call, no contact, and we do have an answering machine. Clearly, this is a breach of contract. I would be interested in how Sears would like to proceed.

After 10 weeks of hours of phone call and taking off work to resolve an issues with a lawn tractor not working, and waiting for weeks for parts which were on back order, we decided to take the option of taking a replacement lawn tractor. We were promised due to the inconvenience of not having use of the tractor and our patience, a representative promised delivery on Friday. We received a call the night before giving us a 2 hours window. The following day we received a call the tractor was not placed o the truck which delivered to our area as it took up to much room to be included with the other deliveries they were making today and to call and reschedule for another day. Another day off work waiting for nothing. We called only to be told the reason the tractor was not delivered was the manufacturer failed to deliver it to the warehouse. After listening to a representative continue to repeat this information like a broken record we requested a supervisor. After hearing our dissatisfaction on the service and the new reason for non-delivery, the manager also began repeating herself over and over, the tractor could be delivered on Sunday. When asked for the name of someone who could authorize a possible delivery today, she stated there was no other manager she was it. When asked about a corporate manager, she did not have any information. We called corporate offices who redirected us to the customer service specialist for deliveries. Chris was kind and understanding but could offer no other solution than to have the tractor delivered on Sunday. When asked the name of a supervisor he only knew his direct supervisor but did not know of anyone going up the chain of manager and only had an address for a corporate location. It is clear there are members of Sears Customer Care Service who do not have a "CAN DO" attitude, learned that just repeating yourself is a viable solution and no knowledge of higher manager is representative of Sears Customer Care Service. To offer a 10% off coupon towards a future Sears product is insulting. What happened to Sears, the company a consumer could count on, trust in and has been a part of so many families over the years. Has the CEO's, Upper and middle Management climbed so far away from what made Sears ...Sears, or have the stocks become what is most important.

I have a Water Filter System and Water Softner both from Sears. One or both are not working. I called for a repairman, had to wait two weeks for an appointment. He showed up, looked at the appliances, said he needed a water sample and left. I called the next day with the sample for him to come back out. They said I had to wait another two weeks. All of my fixtures and other appliances are now stained rust/brown. Today water is leaking out of the softner all over the floor. Once again I called the service repair line...they don't care...I still have to wait the two weeks for a repairman. I will NEVER buy Sears appliances again because they don't care. I will do all the advertising I can for Sears and it won't be good.

SEARS SURE HAS LOST ITS SELF RESPECT AS A NO 1 COMPANY AND MINE ALSO. YOUR COMPANY WAS A GREAT STORE AT ONE TIME. WHAT HAS HAPPENED TO YOU? WE BOUGHT A WEED EATER AT YOUR DAYTON, TN. STORE LAST YEAR. I HAVE CALLED SO MANY 1-800. WITH NO HOPE. THE WEED EATER HAS BEEN BURNING MY HUSBANDS ARM UNTIL IT WAS RAW. WE HAVE BEEN TRYING TO GET IT REPLACED WITH ONE THAT WONT BURN HIM. THANK THE LORD GOD HEARD MY PRAYERS AND WE WILL BE GETTING IT REPLACED TODAY. THANK YOU FOR TAKING TIME TO HEAR ME AFTER SO MUCH TIME ON THE PHONE.

Since when it is okay for a store to have its employees purchase items as store to home and then pick the items up after shift has been completed? It strange the the Mall of America store was performing so bad in store in homes until June 2012. Where did the large number come from? Cross reference store to home purchases with associate names. And the store manager is telling the employees to do this??? She even purchased items to inflate numbers.Isn't this dishonest? And employees purchasing gift cards to do the csats to inflate numbers?? Check it out? Thought Mall of America management had faith in themselves?? Hummm!!