Sears Corporate Office & Headquarters

This is outrageous....I cannot get someone in the united states from customer service. If you need a delivery or service problem handled you can only get someone from overseas from sears to help you. I will not give my personal information to a customer service person from out of this country. Really no American can handle my delivery problem that Sears has created. I am currently on hold 75 minutes so. Linda just came back on told me she is keeping me in the cue for the next available customer service rep. I even called Sears corperate head quarters....not a toll free call and they are still wanting to transfer me to someone overseas.

With all the companies available, I had to pick Sears to purchase my water heater... what a HUGE mistake, a mistake I will never make again. Of course when I am starting the purchase the Sears reps. are more than happy to help me but when I have a problem with the installation, and overall cost of installation, Sears washes their hands of me. Sears doesn't tell you, at the time of purchase (which I did over the phone) that any part that you made need, such as the drip pan, may cost you more if you buy it from the plumber. Sears quoted $30 for a drip pan and the plumber charged me $75. I paid $297 for the installation fee from Sears and another $210 for plumber fees. This plumbing company is contracted through Sears. The plumber had poor customer service skills, wore nothing over his shoes to protect my carpet, placed nothing down over my carpet to protect it from the leaking water from the water heater and had nothing to say to me when I asked him about how he was going to protect my carpet. Then when he quoted me the price of $75 for the pan and I said Sears said it would be $30 he said he didn't know anything about that and asked me for my credit card. "Precise Plumbing Inc." is the company Sears contracts with. The "Installation Solutions Dept." at Sears said there is nothing they can do and they have contacted the plumbing company and the manager will be calling me in regards to the carpet. I called Sears four different times, was transferred four times to a dept. that could not help me and disconnected once in which I never received a call back. I too experienced individuals who I could barely understand due to the call center being in a foreign country! When the “Installation Solutions Dept.” called and she said there’s nothing that can be done I asked for her manager, which she said I am the person you need to talk to and I said you report to someone and I want to talk with that person. The rep. said she was on vacation and I said then I want to talk to the person who is covering while they are on vacation and the rep. said we don’t do that here. Incredibly poor customer service for such a large company who has been in business for such a long time!!!!!!

I can't even begin to write my story with Sears, as it's so frustrating to recount. All I can say is that it's been almost 8 months, and I still do not have a properly working Kenmore Elite dryer (with extended warranty, I might add). I've been treated rudely, and Sears has falsified service records to try and subvert the service agreement, I've been given numerous promises that have been broken, and service calls have been cancelled multiple times for no reason and rescheduled randomly by Sears without consulting us. The complaints I have about Sears are waaaaaaay too numerous to write here. I've contacted the Better Business Bureau, my state's General Attorney's office, and Sears Headquarters about this because I want the world to know that Sears products are of poor quality, their "service" warranties are worthless and their "customer service" (the real joke!)is non-existent! Stay away from Sears!!!!

I had gone in to the local Sears store here in Rotterdam Square Mall, Schenectady, NY on May 11, 2012 to purchase an Emerald ring that was advertised in the circular. When I got to the store the clerk stated that they were "Out of Stock" but could have one sent to my home. I placed the order and PAID for it. I never received the ring and I contacted the online order department with regard to never receiving the item via email (because that is the only way to contact them) and the response I received was that they were working on it and checking to find a tracking number. I sent a response back stating that I wanted a refund since I have not received the ring and, guess what, I got another response of "we are working on it and it will be another 5-7 days and we will send you a response". It has now been 3 1/2 weeks and I still don't have an answer, proper response or my refund. I keep telling the online customer service that I no longer want the ring and I just want my refund and I keep getting the run around.....I am being told by them that "Sears values me as a customer" but I am not feeling very valued by Sears as a customer at all!!! I will never purchase anything from Sears again and have it sent to my home. If I shop at Sears, it will be cash and carry. The really sad part of all of this is that I just recently opened a Sears credit account and now I am seriously thinking of closing it and never doing business with Sears again. There are just to many other places to shop were I am truly appreciated as a customer and treated with respect, caring and dignity to put up with Sears associates!!!! I agree with the other postings here that there should be a "0" Stars to rate your experience with Sears!!! It also seems that the Corporate Offices are about as interested in resolving issues with customers as the customer service representatives and sales associates are, which is NOT INTERESTED AT ALL!!!!

The Human Resources department of Sears has no idea what they are doing take it from me a person trying to seek employment at one of their stores in St. Paul, MN! I suggest that something be done to help out the people that are trying to find jobs in stores! THIS IS UNACCEPTABLE!

I have never been so disgusted with a company in my life!!! In 2010 I purchased a YTS3000 tractor from our local sears store. It was previously purchased by a man with a disability and he did not feel comfortable on it after using it 1x and returned it. We purchased the tractor for 300.00 less than its orig value as it was used. We asked the store if something happens to it would it still be covered under the manfacturers warranty and the owner of this Sears store said yes. Well now its May of 2012 and the entire frame broke and the rear end of this tractor is hangin on by a thread. We checked our paperwork and its still under warranty.... I call and set up an appt which the earliest we could get was 2 weeks away. (We push mowed our lawn) and he would be out between 8a-12noon. At 12 he was not here so I called. When I callthe 1800 # They were very rude to me and told me the appt was between 12pm to 4pm when i explained to this woman who could barely speak english she said i was wrong. Which really put me in a bad mood. Anyway he showed up at 2:30 and was a very nice man who knew what he was doing. The outcome was they were going to replace my tractor because it could not be repaired.. Yeah... that did not happen. They never called me to tell me the outcome I had to call them, after calling back 3x as they would put me on hold or disconnect the call I finally reached a girl named Candice which was of no help at all. She was rude and would not listen to a word I had to say was stating that my tractor was only going to be credited what I paid for it and not replaced for the same or equivlent model which is what the policy states. So after 20 min of her speaking over me and being completly unprofessional I asked for a Supervisor which she refused by saying there is no Supervisor at her office I was speaking to the highest person I could speak to. When I asked her to fax me a copy of the policy she is going by she refused and just kept reiterating the would only give me a store credit for what I paid. I tried to explain to her that the warranty policy states it would be replaced by the same or equivalent model that the policy mentioned nothing about monentary value. She kept telling over me and I then requested her to fax to me the policy she was quouting this from and again she refused. I then asked for the Sears Corporate number to speak with them and she said NO!!!!!! Then she said thats all they would do for me and to call my local store to see if they can help me as they will no longer be able to assist me in this matter and to take it up with them. So with my new found info I called the Sears store where I bought the tractor. Big difference from the reaction I got from 1-800-MY-HOME... I was contaced by the store manager. His name was Richard and I explained the whole story to him and he is looking into it for me. All I cansay is if you buy an item from sears on sale or at a discount beware!!!!!! THEY WILL NOT FOLLOW THEIR POLICY AND YOU WILL BE SORRY FOR EER BUYING ANYTHING FROM THEM. iF YOU BUY FROM SEARS REMEMBER IF IT BREAKS ITS YOURS AND YOUR OUT THE MONEY!!!!

So what's on my mind today. Well, my refrig went bad, kids cannot eat, water leaking on my floor, food went bad and I had to take off work. I have Sears repair services and have had them ever since 1999. Bought all my appliances at Sears. I called last night at about 9p, was told to call back at 0800 today. I did and was told someone cannot come out until June5. Yes I was and I am still very upset. I asked to speak with a manager and was told there is no manager. After I insisted, Natalie in repair services said a manager (Trish) will call me in 2-4 hrs. She has not called as yet. I called another number and asked for a manager and was placed on hold for an hour, I had to hang up. These are some of the names of people I spoke with, Jelani, bonnie and two others. To try to bring my sad story to an end, I called and spoke with about 5-6 different people. Oh by the way no one knows their CEO's name or phone no or how I can contact him/her. I had to find it online. Got the phone no and called. Now I have spoken with Chrisy Wynn from Sears Corporate office in IL who said Sears has an emergency repair service and that refrig are any problem, that is easy and she does not understand why they gave a hard time but she will check and call me back today, yet on the other hand she is not sure if someone can get to me today but she will get back with me. I am still waiting.

Sorry if this posted twice but I need to make sure this gets to everyone and the corporate office: Well, my refrig went bad, kids cannot eat, water leaking on my floor, food went bad and I had to take off work. I have Sears repair services and have had them ever since 1999. Bought all my appliances at Sears. I called last night at about 9p, was told to call back at 0800 today. I did and was told someone cannot come out until June5. Yes I was and I am still very upset. I asked to speak with a manager and was told there is no manager. After I insisted, Natalie in repair services said a manager (Trish) will call me in 2-4 hrs. She has not called as yet. I called another number and asked for a manager and was placed on hold for an hour, I had to hang up. These are some of the names of people I spoke with, Jelani, bonnie and two others. To try to bring my sad story to an end, I called and spoke with about 5-6 different people. Oh by the way no one knows their CEO's name or phone no or how I can contact him/her. I had to find it online. Got the phone no and called. Now I have spoken with Chrisy Wynn from Sears Corporate office in IL who said Sears has an emergency repair service and that refrig are any problem, that is easy and she does not understand why they gave a hard time but she will check and call me back today, yet on the other hand she is not sure if someone can get to me today but she will get back with me. I am still waiting.

thats nice, i wrote a complaint today and sears wont even post it. thats sears for you....

I posted my complaints twice and don't see it on this complaint site. So here it is again and I want it to be seen so other customers may read it. So what's on my mind today. Well, my refrig went bad, kids cannot eat, water leaking on my floor, food went bad and I had to take off work. I have Sears repair services and have had them ever since 1999. Bought all my appliances at Sears. I called last night at about 9p, was told to call back at 0800 today. I did and was told someone cannot come out until June5. Yes I was and I am still very upset. I asked to speak with a manager and was told there is no manager. After I insisted, Natalie in repair services said a manager (Trish) will call me in 2-4 hrs. She has not called as yet. I called another number and asked for a manager and was placed on hold for an hour, I had to hang up. These are some of the names of people I spoke with, Jelani, bonnie and two others. To try to bring my sad story to an end, I called and spoke with about 5-6 different people. Oh by the way no one knows their CEO's name or phone no or how I can contact him/her. I had to find it online. Got the phone no and called. Now I have spoken with Chrisy Wynn from Sears Corporate office in IL who said Sears has an emergency repair service and that refrig are any problem, that is easy and she does not understand why they gave a hard time but she will check and call me back today, yet on the other hand she is not sure if someone can get to me today but she will get back with me. I am still waiting.

Sears Corporate what is going on with your company? My goodness as many customers had said, yes, you use to be the BEST. I guess no one values their job at Sears.

to whom it may concern. I purchased a Sears Kenmore washer from the Greensburg store in January of 2011. It has broken down 4 times within the last year and a half. The repairman said if it breaks down four times I could have it replaced I called the store in Greensburg talked to the manager who was not at all helpful. He said it was up to the repair company to decide whether it could be replaced. I am very dissatisfied with the response I received from the Manager so I decided to write to you they said it couldn't be replaced because it was out of warranty but a washing machine shouln't break down that many times in a year and a half. The repairman is to come on Monday June 4 to check it out but I do not believe I should have to pay for it to be fixed. I would appreciate it if you would please get in touch with me either by my e-mail address listed above or my phone number 724-423-1801 I would hate to have to take legal action for this situation. i am looking forward to hearing from you soon. Sincerely Doris Kinik

my washer from sears is 3 yrs old. samsung. had 3 techs out each one orders a different part still doesn't work, going on 1 month now. so a new part and another tech will be out next tuesday, tech number 4...... so i pay all this money for a brand new washer and this is what i get. these techs dont know their left hand from their right, and all sears says sorry. yea sorry, takin off 3 times from work, as time frame is 1-5 and they never show up til after 5. and the repair office closes at 6 so they got no one to talk to, so i not only lost working hours,i have a non working washer and the money i have spent going to wash clothes somewhere else, and sears doesnt care. if they did they would had taken care of my washer the 1st time... doesnt sears put these tech through school,class or something... no one has even bothered to open up the washer except the tech yesterday he sees the pump....it shorted out the other techs never looked, what the hell. well lets see what happens tuesday my patience is running out.

Sears Products and Services are sub-par. I purchased a Lawn Mower on March 25,2012. After two uses the wheel literaly was falling off. I took the mower in for repair on April 30th. On May 3rd, I picked it up from repair. Since that time , I have only had to mow twice (due to lack of rain). Today is May 31st, and the "power propelled" mower is no longer power propelled. I am female, age 65 and have no idea what the problem may be. Today, I called regarding this problem, and was told to bring the item back in for yet another repair. I feel that this product is defective and I am going to demand a replacement of that item. I am a long time Sears customer, with at least 5 Sears/Kenmore applicances currently in my home, and numerous Craftsmen products in my garage. Sears has taken a step backwards in Customer Service. I will never purchase another item from Sears if that is the type of service that I can expect in the future.

I WOULD WARN ANYONE TO NOT BUY ANYTHING FROM SEARS EVER. THEY DO NOT HAVE CUSTOMER SERVICE AT ALL, THEY HAVE A BUNCH OF PEOPLE THAT TALK OVER AND AROUND YOU, BUT NEVER SOLVE THE PROBLEM, IN FACT THEY IMPLY THAT IT IS YOUR FAULT. THEY MAKE AND BREAK REPAIR APPTS, AND THEN GET FRUSTRATED AND NASTY WHEN AFTER THREE MONTHS YOU STILL HAVE NO REFRIGERATOR. IF THIS IS SERVICE THEN I AM A FLYING MONKEY

Try being an employee (former) and calling 888 887 3277. They call it HR Support. It's in India. I could not understand them... when I could hear them. SHAME ON SEARS. You want to sell in America... then hire in America. SHAME ON YOU!!!

Where do I begin...on January 4th 2012 I had a Salesman come to my house and give me a quote on a remodel of my Kitchen and putting in tile flooring in my Living Room, Kitchen through the Laundry Room and into a small bed room. At first I was not going to tile the Living Room, but after having thought about it, I decided that I would and I called the Salesman and told him that was what I wanted to do. He never called me back and I finally had to take the measurements myself and call him back with them. In the meantime I needed a partial tear down of my old kitchen cabinets because I was having some drywall done and the ceiling textured and painted where there was an old cabinet. I waited and waited for the return call and fina-lly had to hire someone to come do it. And as this was going on i finally got a call back from Sears saying " i got your message and got so busy I forgot to call you back " This was suppose to be part of the work done by Sears and That didn't get done. I got my drywall done and was ready for the new cabinets. They finally came in April and installed the cabinets. The first thing I checked was to see if the doors and drawers had the automatic closures. Of course they didn't. And the cabinet that went over the oven was too big because my Convection oven would have been too low to the oven top, so that had to be re-ordered. That finally came in and was installed but still no closures for the doors or drawers. They said it was not on the Contract. How would i have know they even had them if I had not seen them on the Sample that I was shown at the time of the sale. Then we get to the counter top and backsplash. I wanted all the same for both and up to the bottom of the cabinet. When the guy came to measure I noticed on his paper work that the backsplash was only 8" high and that would not have even covered the electrical outlets. We finally get the countertop and backsplash put in and it's not right either. There are spots on the counter top which is not acceptable at all. The we come to the sink. It's 2 1/2" off center to the Kitchen window right above it and it's under counter type. What to do now ??? So, I put my icebox in place and it fits, i put my oven in place and it fits. Now I can't open the door on the oven because it hits the silverware drawer knob and the silverware door will not open because it hits the oven door. So now we are going to correct all this except the sink. I know that Sears is getting out of any new Kitchen remodeling but if anyone is thinking about it. FORGET IT. and don't go to Lowes either. I think I should be refunded some of my $32000 that this has cost me. What do you think Stephanie L. ? I do have a telephone number to call and I will be making that call tomorrow. I still do not have a breakdown of the costs and the CD they made me of the layout...Was blank...

I contacted Sears Repair department and scheduled repairs to my stove, the technician arrived on time and was polite and seemed knowledgeable he replaced the box to my on of button then i had to drive him to Home Depot to purchase a new electrical cord, on arriving home he had chosen the wrong cord so I had to drive him back to exchange it. after he had left I discovered that when I turned the ring on the switch smoked terribly, I called sears to reschedule, the tech was supposed to be out today 8am-12 so far its 4pm and no one has turned up, I called the appointment line and had great difficulty trying to understand the person on the phone, and was put on hold, I called back and was told there is nothing they can do I just have to wait, I called back later and was told the tech would call me immediately, I called back again and was told that English people do not get angry - like NOT GET ANGRY... agh! so its now 4pm I still have a broken stove, a hungry family... and will never again deal with SEARS

Sears Customer Satisfaction is NO LONGER IMPORTANT to them what so ever !!!! They are rude and obnoxious people who think their crap don't stink, When actually it all does even their merchandise now !! They just out and out SUCK !!!!!!!!!!

Like the person stated above. It should be a zero. The problem started when I purchased the Kenmore Elite (what an oxymoron) washer. The salesman closed the deal, telling me it was 6 months same as cash. It wasn't. If I didn't make monthly payments, I would have received a late charge. Although I intended to pay it off before the 6 months, it is unethical and possibly illegal for a sales person to misrepresent the terms of the deal. Of course, when I called to compalin, I was told that I just misunderstood the sales person. The delivery did not come within the scheduled time. Within several months, the washer broke down. The repair person did not come within the scheduled time, but at least it was repaired. Now the washer broke down again, over a week ago. We were told on Tues., May 22th, that no one was available until Sat., May 26th. We cancelled Memorial weekend holiday plans to be home for the repair person. At 4:45pm, on May 26th, we were told no one could be there to repair the washer! And the service desk would have to resubmit our request on Tues., May 29th, which means no one would be able to get there until Monday, June 4th! We repeatedly asked why does the service request have to be resubmitted? Why not just put us on for the next working day after the holiday, Tues., May 29th? No reason given, just the way things are. A call to "executive office" which is just another customer disservice center, on Tues., May 29th, Stephanie Meredith promised to get things worked out and call me within 2-3 hours. Of course, she didn't. I had to call and leave a message and she said she didn't call b/c things weren't worked out. Later she left a message stating that it was worked out, service or disservice would be on Sat., June 2. Whoopee! Wow! Someone tell me how in the age of instant everything, waiting from May 22 to June 2 is service, Two days earlier than June 4th? We can wait all day again for no one to show up and then have to wait til Monday to have our service request resubmitted. Meanwhile the clothes are stacking up and frustration level is real high. My calls to Stephanie Meredith have gone unanswered. She doesn't ever answer her phone. Her recording says she is away from her desk or talking to another happy sears customer. What is Stephanie doing? Another dissatisfied customer who has been disserviced by Sears. Someone suggested a class action suit; however the only ones who make anything off of that are the lawyers. Small claims court will be cheaper and get better satisfaction and results. See how Sears customer disservice likes that.