Sears Corporate Office & Headquarters

bad bad bad, all I want too say

I was going to write about my stove. It is clear from reading these posts that Sears, even at the corporate level doesn't care at all about "it's" "business". I have been waiting for "corporate customer service" to call me back, Ha! I am appalled by the lack of customer service at Sears from the local store to the representatives over the phone and managers from the executive office. The rest I had to say is all here over and over: horrid call center, awful"customer service", misleading pricing and usually poor repairs. Call the B.B.B..Never buy from Sears again. Many, like I have been buying from Sear for a long time. I TOO will not be buying anything from Sears again. CLEARLY you, Sears could care less! BUT, I am old enough to know you can't run ANY business in this manner and not go under sooner or later!

Unfortunately, I went on line to read these reviews only after I made my purchase of a refrigerator from sears, I have had the service man out to my home six, 1,2,3,4,5,6, times to service my refrigerator, two times they showed up after the appointed time after having waited four hours, once they did not come at all and would not call, when I called service...you guest it, I got thier prepared reading "sir I do apologize and we appreciate your business, let me see what happen" -on hold- back with same lie "Technician is running behind schedule". At one point I went to the store to resolve the situation,...The results?. The sales manager was more concern with my correctly pronuncing hie name (never mind my family not having a refrigerator. ALL THIS TOOK PLACE IN ONE MONTH 10 days. HOW LONG HAVE I HAD THE REFRIGERATOR? ONE MONTH 10 DAYS. I just got off of the telephone with sears solution " We will have someone out to your house in 6 days.

6/16/12 If having people sell you appliances that don't even run for a year before you start rackin up service calls, lie to you over the phone, promise service technicians that never show up, give you information one day and then deny it the next day, SEARS IS THE PLACE FOR YOU! We are getting close to two weeks with our dryer not fixed. We've had three technicians and two parts come to our house and still no dryer. We have spent hours on the phone tracking down parts and calling people to verify appointments to no avail. THEY JUST DON'T CARE! Their first excuse was that we had to wait 3-4 days for the part. The parts arrived within two days but not the technician. On top of that we found out the parts were being SHIPPED from an address that is 30 minutes from our home. WE WOULD HAVE PICKED THEM UP! Usually, I am patient but we are leaving for vacation and not having a dryer has been a gross inconvenience. We have bought top of the line appliances so that we wouldn't have this trouble. The worst one was the Kenwood Refrigerator. We had to have it repaired 3 times in the first year (Seals on the door, replace the cheap plastic used for the inside drawers and racks). The icemaker has gone out twice. The last time it went out the water that filled the trays just kept running (we have a bottome drawer refrigerator) until the drawer filled to the top and then it began to pour out of the refridgerator at an alarming rate. We were lucky we were home when this happened or our house would have sustained thousands of dollars worth of water damage. This particular nightmare occured at Christmas when all the family were visiting. We have purchased Maintenance contracts on all our appliances because of this issue. The repairman suggested that we should begin to look for a new refrigerator after 5 years. So much for spending thousands of dollars on top of the line appliances. I have been a customer of SEARS for 45 years, but I quess it is time to go permanently.

Our A/C has quit working three months after installation. They deemed it a defective coil and replaced it. Now, the very next year, the coil is bad again. They stated it was not covered and we needed to buy a $580 warranty to cover the costs. We have been waiting several weeks for the coil to be replaced. They should be replacing the entire unit...it has not ran for a complete year yet! Then they get more of our money by doing us a "favor" and selling us a warranty to cover THEIR defective parts. I truly will never step foot in another Sears store in my life!

POOR CUSTOMER SERVICE. PURCHASED A EXPENSIVE ITEM AND PAID EXTRA FOR A WARRANTY. THEY TOLD ME THAT THEY DONT WORK WITH BISSELL ANYMORE AND I WOULD HAVE TO CONTACT BISSELL. IM ASSED OUT A STEAM CLEANER AND MONEY!

I would like someone in Sears coporate to respond to another problem I have had with your "Parts Direct" service. I have recently received the wrong parts to repair a Snapper mower that I had purchased from Sears about 1 1/2 years ago. The Parts Direct service had to back order my part and , like always, they sent the incorrect part. After contacting customer service, I spoke with a young lady who does not understand the diagram of a mower on your site, let alone , have any type of working knowledege of the parts you attempt to dish off as replacements. Why would Sears, who used to be a stand up company , claim to deliver quality replacement parts fully knowing that you peddle "Universal" parts that may or may not fit. Why would you use the Snapper parts diagram to sell cheap incorrect fitting parts? I have shipped the part back using your return policy quoted to me by a very rude little girl who claimed to be a supervisor. Please feel free to look up the problem I am having PO # E821719, Ticket # 65273864. I'm sure if you check my purchase history of attempting to receive replacement parts for items I have purchased , you will see a list of returns for 1 part of a refrigerator. You see I attempted to keep shopping at Sears, but you personnel have made this impossible. In closing I have made it a mission to tell at least 2 people a day about the poor customer service that is now offered at Sears... 14 a week...56 a month.. 672 a year..and so on. Keep up the great service and keep closing those stores.. Sears a "Has Been. "

We spend over $30,000 on a kitchen makeover about a year ago. While the people who did the work were wonderful and the work beautiful, all dealings with Sears sales people has been the worst I have ever encountered. We had a greenhouse window installed - a few weeks later the window started leaking and had to be replaced. We ordered a refrigerator and were assured that the one we ordered would fit into the space it had to go in. It did not - the door frame had to be taken off in order to get the refrigerator to fit. The ice maker in the refrigerator was improperly installed (packing left in the hose) which resulted in our new floor buckling. The flooring had to be replaced. Each step of the way was a hassle. Sears customer service is terrible. They are unresponsive and rude. Now, our ice maker is again not working properly. Sears charged us a $75 service charge to come out and look at it. The service person told us we would probably need a new ice maker (at a cost of about $400). This refrigerator is little more than a year old and it already needs a new ice maker. I have no doubt that the reason the ice maker is not working is that it was not installed properly in the first place. We called back to arrange to have a new ice maker installed and were told that another service person would have to come out to give us an estimate even though we already received an estimate. What a scam!!! I will never use Sears again for anything and will use every opportunity to tell people of my experience and recommend that they not use Sears. Our kitchen looks beautiful and people always comment on it but I don't hesitate to tell them they should not use Sears.

They shouldn't even get a one ..... My parents which are in their 80's bought a tv from Sears, they thought since they have purchased everything else that a tv would be safe, well its been a nightmare they bought the tv took out a 5 yr warranty the tv started buzzing real loud, and had lines going through it, had sears out they guy said its not the tv its the cable, so my parents had cable out they changed the box and wires and cables still did it, called the sears guy out again he said its the cable .. the sears guy told my parents NOT TO CALL HIM ANY MORE NOTHING HE CAN DO... so this went on and on and on.... with making 3 trips to sears and i couldn't tell you how many calls we have made, they finally said ok a sears man will be coming out, he will see whats going on and give you a 16 digit code to get another tv. He came was there 5 mins said I don't see anything. He said it has to be you're ground wire, I said if it was that the other tv's that was hooked up to it would of had the lines.. he said no you have to hook them up to the wire I said the cable guy did.... I said they said you would give them a 16 digit code to bring to the store, he said Im not sure why they told you that, I don't give out that, someone else does so I got right on the phone called them..... and they said this is what were going to do, when the lines come call we'll send out a tech with a tv and hook it up if the lines aren't there, then its the tv... my mom was in tears and her dr wonders why her blood pressure is up.... so here we stand a lot of money put out on a tv and nothing done to fix the problem.... I know what I'd like to tell them and I know where i'd like to put that tv to....

Does anyone know if there's a email for Sears Corporate Office | Headquarters I wouldn't give sears any stars.... they care nothing about their customers

TO PRESIDENT/CEO and SEARS CORPORATION, I JUST WITNESS THE MOST APPALLING SCENARIO TO THE AFRICAN AMERICAN COMMUNITY, I SAW A AFRICAN AMERICAN MALE DRESSED UP IN A CLOWN SUIT DANCING ON THE SIDE OF THE STREET, WHAT IN THE WORLD IS GOING ON, IS SEARS GOING INTO THE CIRCUS BUSINESS NOW, TO ME THIS IS MODERN DAY RASCISM, SHAME ON YOU SEARS!!! I WILL PURSUE THIS WITH THE CHARLOTTE CHAMBER OF COMMERCE!

to whom it may concern im inquiring about a 40" wide 8 drawer ball bearing GRIPLATCH tool chest red/black #59723 i notice that it comes in the other colors except the color i want i been told they can't order it i have the bottom box and i like the griplatch and want this to match the bottom i have which is full of craftsman tools will this box become available or am i going to have to change tool boxes i would like a reply seeing nobody else can tell me. thank you warrenmann@frontier.com

I purchased an engagement ring from Sears for approximately $2500.00 on sale from the original selling price of $4,999.00. I had the ring nearly six months, only wearing it on special occasions, which was rarely. I picked up my ring to put it on one day and the composite centerpiece with six large diamonds, fell out. Luckily, I was able to retrieve it. I returned the ring to Sears for repair and they sent it somewhere to California...it took several weeks. Once I got the ring back, I did not wear it again only for special occasions. This memorial day I decided to wear the ring while out shopping with my daughter. We only went to the store to buy a shoe rack. On the way home, my daughter said "Oh! mom...look at your ring. Once again the composite center had fallen out...this was eight days following the return of my ring after the supposed repair. I am taking again to Sears for repair, but am now afraid to even wear the damned thing because I fear the composite may be lost for good. I am so angry that this Sears product is so poorly made after spending so much money for it.

After purchasing a craftsman riding mower in 2010, I recently noticed the frame was cracked on both sides by the transaxle. I was glad (I thought) that the frame had a five year warranty. I called the warranty number, and they had no record (based on my phone number) that I had made the purchase. I called my local Sears where I made the purchase, and they required I bring the receipt into the store so they could enter the phone number into the system...seems it was INCORRECTLY entered when I purchased the mowere. The store staff were rude and implied that it was my responsibility to ensure THEY entered the number correctly. I was leaving and informed the staff I would NEVER be back, and they replied: Good. I returned home and called in the warranty claim...again. First I was told that the frame warranty was only good for two years...I pointed out to the staff that in fact the frame was under warranty for FIVE years. They agreed and began to schedule a technician to come to my home to either repair or replace the frame on my mowere. However, there would be a charge of just short of $100 for the technician to come and complete the task. I refused, and informed the staff that I would be taking the issue to both my County Attorney and The Attorney General of WV. This is clearly fraud, with built in roadblocks to stop consumers from exercising their warranty rights. After numerous purchases in the past totalling thousands of dollars from Sears, I will never make another purchase from this company. They are rude and do NOT keep their word. I will spend my hard earned cash ANYWHERE BUT Sears.

Ok, now my refrig is hopefully working again. Part replaced today Thursday 6/7. I was supposed to get a phone call from Christy Wynn from Corp Off on Monday 6/4/2012, well I guess she forgot. No phone call as yet. Believe me, I will call soon.

I am writing today to say how appalled I am at the lack of concern Sears has for their customers. The Customer service is one of the worst I have ever experienced in my life. I am not sure how sears stays in bussiness. I will not ever buy another sears producr in my life. I got hung up on and the run around from everyone I talked to including Ikhlas Mirza who assured me my problem would be taken care of. I feel like they don't care and are trying to rip me off. The sad thing is I have a house full of sears merchandise. I will now look else were for products (even if they are more expensive) because I have had it with the service I received. I wonder how they would like it if I charged a sears credit card up and did not pay it. It is basically how I feel they have done me. Want to read a joke, here is the email that was sent to me after our phone conversation to which Mr Mirza never followed though with what I was told would be done. Also he does not return my phone calls. I was taught that if a man has no money, but keeps his word it was as good as gold. It is ashame these values have been lost over the years. here is what he sent........ Thank you for contacting Sears Holdings Corporation Executive Offices and allowing us the opportunity to address your concern regarding your recent experience. We sincerely apologize for the inconvenience you have experienced and we appreciate the opportunity to assist you. Please be advised your issue is being addressed and record (left out for reasons) has been opened. If you have any further questions, please feel free to reply to this email or contact us via phone. Thank you, Ikhlas Mirza Blue Ribbon Service Case Manager Sears Holdings Corporation Phone: 1-800-995-2139 Hours of Operation: Monday-Friday 8am-7pm CST, Saturday 8am-5pm CST

Had been a customer of Sears since 1954 with purchase of washer and dryer. Received excellent products (made in USA) and good service. Two years ago purchased Sears refrigerator with freezer on top (to replace one that had stopped and had given good service for years). Was "talked" into purchasing an extra warranty, which I decided did not need and cancelled a few days later, as had received such good results from Sears' products and had read that was really a waste of money. Right after installation of the frig, I noticed that although this was supposed to be an 18' frig, it did not have the same inside space as my old one -- smaller space and small veg bins! I did not know what to do. Then shortly thereafter, a knocking sound began in the freezer compartment. I called about the noise several times - long distance - no one seemed to know what the problem was, and finally, some technician somewhere in the country told me it was something in the freezer and would cost me $400 to have someone come out and replace it (since I did not have the extended warranty!) Never mind I had the product less than a month! I have been living with this for past almost 2 years, and have decided then would never purchase another Sears product. Recently, my 50 plus year-old Sears dryer, though worked, had no heat. Knowing that little can go wrong with dryers, and that it must be the heating element, I called for Sears service. The technician arrived a few days later, spoke broken English and I had difficulty communicating with him (found out he was Vietnamese and said had been with Sears 7 years???), was in a hurry and curt...He replaced the heating element, seemed to know what he was doing, replaced the flexible vent connection(to outside) with some metal tape (did not test the machine to see if would hold) and left - leaving pieces of tape and some clutter top of dryer. Next day, after using the dryer, I went to get my dried clothes and found the flexible vent had come loose from the metal tape he had put on, so had to call again for reinstallation of the vent to the outdoor vent. At first they were going to charge me $75 for service charge, but I reminded them that it was the fault of the technician that I was calling them, and that I did not want the same person back! Today another technician came out, seemed confused about the problem, then decided had to go to store to get tape as he didn't have any in truck (although I had explained what the problem was on the phone). On return, he brought in a young woman technician, who immediately seemed to understand the problem, repaired the reinstallation of the flex. vent to the outer vent, and explained what she was doing. When she asked the other guy to turn on the dryer to "test" the vent, he didn't even know how to turn it on! She assured me as they left that the tape would hold, as I told her if it did not I would call back. I told her she was the most personable and courteous customer service person I'd experienced within the last 2 years and plan to commend her to her superiors - if I can locate them.

To who ever collects a sears pay check. SEARS SUCKS!!!

SEARS YOU SUCK!!!! I have been a customer for 35 years and NEVER EVER saw such things with Sears. I made a online purchase for The Memorial Day sale. It is $180.00 worth of tools. I put it on layaway and planned on just going in to the store paying it off and picking it up. However I fell very ill and can not do so at this time, as I may be going in the hospital for procedures. So for 3 days I have been on the phone with every 1-800 number for Sears and even called the Store on many occasions to try and pay my products off. only to be told I can not with my Visa card over the phone, only with a sears card. That is so crazy and ignorant of Sears, not only that but I have tried to follow the Email I got from customer service explaining how to pay on a layaway account. Once again for 3 days i have tried and tried and tried, it does not work!!!! No where on the Manage my layaway account screen that I logged into my account will allow me to pay it off and I can pick it up when I am better. Sears who ever designs your web pages SUCKS and needs to be FIRED IMMEDIATELY. As does the person who sent me the Email from customer service explaining how to do it. Because it just does not work period. I have bought from Sears online so many time with no problem. However this is my first and last layaway I ever made. Please let it be know that I will NEVER EVER buy another Sears product EVER in my life due to this HORRIFIC experience. in fact I will be getting rid of everything I own Sears, which I have THOUSANDS of dollars in hand tools,power tools,Garden equipment and house hold appliances.EVERYTHING must go!!!! I hate Sears and everything you stand for, you should be ashamed to say you care about your customers. This is a Seriously dysfunctional Business and I am sure it will close down one day soon as more and more people realize how bad Sears has become. Yes I love my sears tools with a passion,however I have to stand on principle and set my pride aside. I have to accept that I MUST invest in another tool company even if i do not like there products. because after all it's about the principle of it all. Sears doesn't care about me or anyone, all they care about is MONEY and that's the bottom line. because if Sears cared Someone would have took my information down and found the resolution to my problem and called me back. Guess what NO ONE DID because sears does not care. So when you all are out of a job and struggling I hope that you realize you did this to yourselves. As for me I may loose my layaway money I paid already, but I now know Sears is not Sears any more. Sears is a dying company who is short lived in the business world. That is what happens when you loose sight of customer care, people will stop buying from you and settle for less quality or even better quality at a higher price. To the consumer it is all about assistance and respect, someone who cares about the problem and will do anything to fix it. let me ask you if you was disabled and all you wanted to do was pay your bill but the business wouldn't help you to do so. For 3 days you have been online and the phone calling ever possible person for help and no one could or WOULD.Then imagine being very very ill where you need to be in the hospital having procedures done. However you are wasting your time and money to let Sears Know how no good they really are. Well this is my story and Imagine one day you to could be in the same situation I am in. trying to do the right thing and pay my bill only to have a deaf ear and be told, sorry I don't know how to help you. WOW you got that right Sears, YOU ARE SORRY,VERY SORRY. feel free to look into my problem. here is all my information, help yourself. See why you just lost a seriously valued customer. I spend THOUSANDS of dollars a year with Sears. Sure it may not seem such a big deal to the Executives to lose a customer. However when it is happening on a mass scale and Sears is gone for good, I will have the last laugh. I will rejoice in knowing that I played a part in helping Sears no longer exist. Oh yeah and Please do have a lovely day. I know I will with out sears!!!!!! Edward Williams (443)518-9421 Layaway #093003423756 1402 Rogers lane order #360963702 ewil499@gmail.com Severn, Md.21144 Sears Marley Station (410)590-2400 Called so many times just to hear, sorry I 7900 Ritchie Hwy. cant't help you. I don't know nothing about Glen Burnie, Md 21060 how to do layaway on line. What Idiots I tell you

manager at san antonio texas rick brady forces s to go back to deliveries and makes us do all of our deliveries more then 12hours of driving and will make a law sue