Sears Corporate Office & Headquarters

Years ago Sears was a business well known for it's great customer service. Not any longer! Less than 5 months ago I purchased a Craftsman weed wacker at a Sears Hardware Store near my home. I tried returning it today because it doesn't even start. It's dead. I was told since I didn't purchase the extended warranty there was nothing they could do for me. They would however give me 10% off on the purchase of another weed wacker. I will never purchase another item at Sears. In this economy I would think that businesses would treat loyal customers a little better. Really sad!!!

SEARS is no longer the company of our childhood. Do not do business with SEARS.

Sadly to say but, Sears' repair service has gone down the tubes.... it is just is awful. This company gladly takes your money but doesn't match...give....or provide a customer with the service for the additional extended warranty I paid for. I called Sears to have my clothes dryer repaired on Sept 7th and they have yet to send anyone and today is Sept 15th. This is so fustrating especially that I wasted my time waiting and SEARS WAS A NO SHOW. This by far is this is the best....the service repair man that I was waiting on noted to his dispatcher that " HE CAME BY MY HOME TO PERFORM THE REPAIR TODAY Sept 15th at 2:06 pm and no one was home. WHAT NONSENSE, BULL and OUT RIGHT LIE.... unbelieveable....Now Sears is stooping to a all time LOW...NO SHOW BUT LIE AND SAY THAT THEY CAME BY WHEN THEY DIDN'T... What is going on SEARS? I wonder if the executives at Sears would like to receive this level of shoody service? I am going to post this on FACEBOOK so others can read what Sears has turned out to be....

This is the beginning.... Yesterday I purchased a new washer from sears outlet. Got it home and hooked up and the washer doesn't work. Theres no power at all. I contact the store and now I'm waiting for them to find me a replacement. This was my first and will be my last time purchasing anything from sears. Stay tune.... I'll report back how long it will take for them to max this horrible situation

Sears service department is the worst I have ever dealt with!! I contacted them because my dishwasher (a high end Kenmore Elite) is not working. The dishwasher was purchased sixteen months ago, and I made the mistake of purchasing an extended warranty for over $300. In the future I will purchase a warranty from a company other than Sears. They scheduled my service appointment for over two weeks out and said that was the soonest anyone was available. Even when I complained to the corporate office I was told that they were short of service technicians and refused to send anyone sooner. SEARS, DO YOU EVEN READ THESE REVIEWS? NO WONDER YOU ARE IN TROUBLE FINANCIALLY. WHEN DID YOU STOP CARING ABOUT CUSTOMER SERVICE?? i WILL NEVER PURCHASE A SEARS PRODUCT OR SERVICE AGAIN. ONE STAR IS TOO HIGH A RATING. I RATE YOU ZERO

I purchased a refrigerator from Sears along with the master service agreement. In August the refrigerator failed and it is now September 12th and they have not been able to repair the unit correctly while also missing their service appointment on September 12 and then leaving me a voice mail to reschedule my appointment since they missed it. I have called Sears Customer Solutions Department and all they do is double talk you and make another appointment 7 days out. Sears does not have the power to resolve problems and only makes another appointment in the future with the hopes they will show up. ***ANYONE READING THIS SHOULD CONSIDER BUYING FROM ANYONE OTHER THAN SEARS AS THEY FAIL IN FOLLOW UP AND WARRANTY*** Recommend Lowes or Home Depot.

don't ever shop from sears ,, the worst customer service at the store and the corporate office..I spoke to some one in the coroporate office and the result is the same poor cust service and really they don't care about thier customers .. I used to spend 600$/per month at sears and now 0$ and I will pass the word of mouth to others not to shop at sears.

On 9/7/12 I called into Sears to inquire about zero turn mowers (Craftsman) and spoke to the (manager Keith and assistant manger Lisa) located in Glen Allen VA. During the conversation I ask about the availability of one particular mower and requested new, not floor model. The manager stated that there was one in stock and I asked the price and after some deliberation he quoted me $2374.00. I said great and told them I would be by to pick the item up. When I arrived to the store, I went directly to the lawn section to find a sales associate on the floor talking to what appeared at first to be customers. However, after 10minutes of waiting for the associate to come and assist me he never even acknowledged me. Therefore I went to a cashier’s desk and requested to see the manager (Lisa), once Lisa came out she seemed to be incoherent in the mind and stressed. However she tried to help me, we both went to look at the mower for which I wanted and then moved forward with the transaction, but to then find out that the only model in stock was the floor model. These was not what I was expecting and begun to become frustrated by the confusion of this transaction. Reluctantly, I decide that I continue with the purchase! And it kept getting to be worse, so the price that I was quoted was not correct, it was the price if I were to use a sears card and I was using cash. So not only and I getting a floor model, now I am paying more than what I planned. Foolishly, thinking sears with its rich history in business would somehow raise my confidence, and so I bought it! I asked about the entire item that came with the zero turn, owner’s manual & pkg, keys etc. Well this again should have been an indication to me but it was too late I just bought it. Lisa, printed an owner’s manual out from the computer, and the ink was low so the manual was all messed up. Once the transaction was done, I went over to the dishwasher section because I wanted to buy one as well that night and begun to start that process as I waited for the zero turn to be staged for pick up. After 30 min wait, I moved to receiving to load the zero turn. WELL. WELL. WELL. come to find out, NO KEYS for the mower could be found. After 45min of people running around looking for them, LISA had them around her neck on a chain… NO MANAGER EVER APLOIGIZED FOR ANY OF THE INCONVIENCE DURING NO TIME, THEY TOOK MY MONEY A RAN AND NEVER LOOKED BACK. Furthermore, the starter kit that typically comes with all new mowers, such as oil, keys, warranty, and manual. I never got the oil so I had to go and buy that in addition to spending $2500.00. I would corporate to explain to me how this awful customer experience for which I endure can be resolved and what can they do to help me gain confidence in your brand again? You should consider firing all of the individuals from the Manager to the Assistant to the sales rep. whom never even acknowledge me and could have earned a nice commission. I regret the choice to buy from sears and hope that I can get this buying experience out to the web so consumers in this area truly know how business is done at this Sears location. Feel free to contact me for any questions or concerns regarding this memo. I trust you will take corrective action to avoid bad publicity and lose more customers in these weak/struggling economic times. Due to this experience I don’t even like or enjoy this Zero I bought!

I have been a long time customer for Sears Paints and great supporter of the quality of their paints. IF there has been a reduction in paint isn't because of the quality but the ridiculus high price of Sears paint. The poor quality of Sears products has prompt a decline in their long time faithful customers. Now, the one good remaining quality was the paint and someone in Sears are eliminating it at a time when Walmart is increasing their products in stores. Shame

I have abeen a Sears customer for years. All my homes have Sears appliances. However, I will never buy another Sears product again. Approximately 2-1/2 months ago my refrigerator began going bad. My refrigerator was not cooling and my freezer was not defrosting. They ordered part for it. The part came withing 3 days. However, I could not get anyone to my home for 10 days. The customer service was not helpful at all. They finally came out and put the part in. Three days later it was doing the same. Technician came out and we had to order another part. It was only 4 days and the same thing was happening. To make a long story short, I am still dealing with the same thing. I have lost over $500 in food. My floor where the refrigerator is located is buckling. The service mane is here for the 9th time and I am again told that we have to order the same part again. lsotdhappwapp

I have been a Sears customer for years. All my homes have Sears appliances. However, I will never buy another Sears product again. Approximately 2-1/2 months ago my refrigerator began going bad. My refrigerator was not cooling and my freezer was not defrosting. They ordered part for it. The part came within 3 days. However, I could not get anyone to my home for 10 days. The customer service department was not helpful at all. They finally came out and put the part in. Three days later the refrigerator was doing the same. Technician came out and we had to order another part. It was only 4 days and the same thing was happening. To make a long story short, I am still dealing with the same thing. I have lost over $500 in food. My floor where the refrigerator is located is buckling. The service man is here for the 9th time and I am again told that we have to order the same part again.

NEVER PURCHACE A TV OR ANY OTHER TYPE OF APPLIANCE FROM SEARS ! ! ! ! Their customer service is deplorable. I purchased a 50 inch Zenith TV 6 months ago. On such a large purchase, I made sure to purchase the extended warranty, mind you, an additional $170.00. The screen went out and I called to have the TV serviced, confident there would be no problem. The part was ordered and 2 weeks later, I'm still without a TV. Not one representative, and I have spoken to many, have given me the same information. Every single Rep.has given me errouneous information. Just so you understand SEARS' process, they will NEVER replace a TV until they have come to your home at least 4 times. If it takes more than 30 days for a part to arrive, then you can put a claim in for a new item...more wait time. The consumer is left holding the bag while SEARS adheres to ridiculous proticol. I WILL NEVER SHOP AT SEARS AGAIN.

Once again, Sears customer service has failed me. I own a Craftsman garden tractor. Four weeks ago I set an appointment to have my mower fixed (the steering wheel would not turn to the left). When the repairman came (2 weeks later), he could not fix my mower because he needed parts. Of course, the next appointment was not until 3 weeks later (next Friday). I paid for the parts and repair (Sears was very efficient in making sure my payment went through - too bad this doesn't cross over to customer service). It is now 1 week before my 2nd repair date, and none of the parts have arrived. I called customer service (I'm a glutton for punishment) and was told that one part was on back order and they have no idea when it will be available. Of course, nobody from Sears bothered to call me with this information. Now my appointment for next Friday is in jeopardy and I'll have gone 5 weeks being unable to mow my lawn with what used to be known as a reliable Craftsman tractor. Although their web page claims, "Wherever you bought it - We'll repair it." Obviously a false claim even for items BOUGHT FROM SEARS. Lord knows how long it will be until they can actually repair my tractor on a date they scheduled, and how much longer I'll need to pay someone else to mow my lawn. I've had other problems with Sears repair (similar to this one, I was provided wrong information by Sears representatives). My next tractor (which, evidently, will be sooner than expected) will definitely be something other than a Craftsman and purchased somewhere other than Sears. It's no wonder Sears' revenue and earnings per share continues to fall rapidly. For the 2nd quarter of 2012, Sears lost $132 million, or $1.25 per share, and revenue dropped 7%. Guess they haven't yet figured out that customer service really matters if your going to survive in the retail business. Richard Sears and Alvah Roebuck are surely grateful they're long dead. Watching their business being run into the ground would surely kill them if they already weren't dead.

Sears in Santa Monica, California is the lousiest store I've ever seen. I went to their appliance department to buy a stove top and hood vent, and found the floor models dented, dirty, scratched, Broken, and incomplete...the biggest mess I've ever seen. And to top it off customers have to to beg for assistance. I left empty handed and pretty depressed. And since this short epistle is going to Sears Corporate Offices direct, I can see by the other comments on this page apparently they don't care. So, I guess…what's the point. I don't imagine Sears will be in business in the near future unless someone wakes up.

I bought a Samsung refrigerator in July it had a big scratch on it. They offered 150 for the scratch but if I had bought the scratch and dent it would have been much cheaper than 150.00 off. Sears sent me a second refrigerator and it leaked through the floor to the room below and messed up my floor. Each time the sales rep Travis acted like I was another when I talked to him. He even went as far as to tell me he was a peon and couldn't help me.(he didn't feel like that when he took my money. On the other hand chuck (who did not get a commission off from me) has been sweet and listens. The store is Knoxville center store in Knoxville. So they sent a third frig to my house and it has a scratch. It is now September and no one has even came out to look at my floor or offer money to fix it. Segwick(the insurance investigator named Carlos was very nice but he says it is out of his hands until he gets the info from sears. And it seems the Samsung product is not worth the hassle and sears needs to listen to their customers.

just want to tell you what A joke it is trying to get customer service to help with fixing my tv.They say I can't get them to honor my warranty because I have not met their very high standard of them wasting my time waiting for the repairman to decide to show up unprepared to fix or to tell me theres nothing wrong with my tv even though it turns off and on by itself. He was P.Od. the last time he showed up for the third time.He watched it turn off and on by itself. Everytime he tried to fix it by replaceing the power supply,sound card, it still would turn off and on by itself.He refused to change the remote board.He used the excuse( I had overloaded circuits and my house electricity was no good)Sears said they were going to replace it ,then said NO Twice.I also want you to know everytime the vacuum cleaner is turned on,just that tv turns off, everything else stays on thats plugged into that outlet. The TV is a piece of crap. (46" Toshiba)

On September 1,2012 I purchased a 32' inch seki t.v. I was told there was no more in stock so they had to order some more for the store and that it would take two Weeks. I agreed

I purchased a Craftsman riding lawn tractor with mulching kit, over the phone, from the Sears Pearlridge Mall, in Hawaii, 90/07/2012. I specifically made it clear to the salesman, that when the mower would have the mulching blades attached and the mower would be in operating condition. It was delivered on 09/09/2012, by a 'moving company', they simply dropped it off and left. I called sears, the recording said to call Monday, 09/10/2012, during business hours. I called Monday, 09/10/2012, to set up a date for the 'repairman' to come out and set the mower up in mowing condition, on Friday, 09/21/2012. I received 'non human' call Tuesday, 09/11/2012, saying they would be DELIVERING a riding lawn mower with mulching blades on Wednesday, 09/12/2012! I received a call Wednesday, 09/12/2012, from the moving company that they were coming out to pick up a mower! They give me a number to call to straighten this out. I call the number and they said they would handle it and that the repairman would be out on Friday, Sept 21 to get the mower going. I AM THE SOLE CAREGIVER FOR MY HUSBAND! HE IS A USAF VETERAN AND CANNOT DO WHAT YOU ARE SUPPOSED TO BE DOING! THIS MACHINE COST ME $2000.00 INCLUDING A MAINTENANCE CONTRACT. i WILL NEVER BUY ANYTHING ELSE FROM SEARS! AND MY FRIENDS WILL KNOW OF THIS AND HOPEFULLY IT WILL GO OUT ON FACEBOOK AND TWITTER. GET YOUR CRAP TOGETHER! HIRE PEOPLE WHO CAN DO THE JOB!

Had carpet cleaning done on 9/11/2012. 2 techs arrived early morning (as scheduled). My husband was downstairs, I was upstairs in our bedroom, still sleeping. He came in and woke me and stated that the carpet cleaners were here and were gonna start upstairs. I immediately got up, washed my face and started looking around to see if I needed to get last minute items off the floor. I then went downstairs to the kitchen area and sat and waited till they finished. After they were done, one guy went ahead and left and sat in the vehicle while the other one told me to go and make sure the cleaning was to my satisfaction. I went in our bedroom and immediately noticed my ring was missing from my night stand. I called my husband up and told him and he asked the guy if he'd seen my ring to which he replied "no" it may have been sucked up by the cleaner . We asked him to ask the other guy if he'd seen it to which the same guy said, " naw, if he saw it, he would of said something to me". He then hurried to finish up the paper work, never saying anything else about the ring. We figured , ok maybe when we start putting furniture back in place, the ring will show up. Didn't happen! So we called the office to report and were told, oh this happens all the time and customers end up finding their stuff 99% of the time. So before we file a police report, we wanted to check, and double check everywhere, and everything to make sure we weren't overlooking it. The manager did say he would have the guys check the water before they dumped it to make sure. He later called us to say , there was nothing there when they drained it. Not one person we spoke to seemed to care about what has happened, it was almost like, business as usual, this happens all the time, you just need to file a report!

Sears has the worst service ever they were rude,ignorant,and very condescending I tried to call for Clara who also commented on here,and I as well as my family have been dealing with sears since we can remember,,,well no more we have all decided against it.looks like its time to hang it up now before it gets hung up for you sears,was a good run while it lasted,much like my faith in this company. :(