Sears Corporate Office & Headquarters

Iwent to buy a stove for my house in Sealy , Tx but they did not have a stove that fitted my needs The store employee showed me a stove that was online that was perfect for my house. So I ordered the stove was told to pick it up on 10/16/12. After bring the stove home and setting it up, it was all spanish. That the number and setting were in spanish. We called the next asking for the reason we were sold a stove in spanish. We were told to deal with it. I only know english and at this late time in my life I donot intend to learn a new language. I told it was my fault that I had order a stove in spanish. When I read about the stove at the store on the internet it did not show it being spanish. I call Whirpool asking about this stove and was told it had been manufactured for sears to sell in Mexico. The owner was very bellierent and hostile with the fact that I was going to return the stove. I felt very threaten by these people in the store. I still am wondering why these people can not see that is was wrong and I did not want a spanish stove.

I purchased a 60 in LED TV from sears, they discounted it and told me it was a floor model, and worked perfect with the same warranties and same 30 day guarantee. The TV worked fine, then tried to plug in the HMD2 cord, and all the plugs on the TV are damaged and bent. Nothing will fit. I called the girl dept manager, and told her that could not have been a floor model. After alot of further lying on her part. She said there is nothing she can do. She said the store manager is on vacation. We called the district office and have received no return call. After 30 years of shopping with Sears, I really see it decining in service, and will never purchase anything there again.

i took back a pair of jeans and sears didnt give me the full refund. even after sending them proof of everything, they refuse to give me the rest of the due refund. Instead they want to send me a $10 card to use at their store. um hello sears, i dont want to shop with your shady store any longer. i just want the cash put back onto my credit card and be done with you. how can they take cash and give you a gift card? shady and customer service is really, really terrible. Sears is not the same as it once was when my parents used to shop there. I am appalled and have contacted a lawyer.

Absolutely the WORST experience ever......9-2-2012, we purchased a washer and dryer...simple right?! We were delivered the wrong dryer, no left side vent..so we return the units to the Florin store on 9-21-2012, a 45 mile drive one way from our house. After waiting another 2 weeks we receive another washer/dryer set. Now we have a double charge on our Sears card and you guessed it no left side venting kit for the dryer. Currently we are receiving calls daily to order the kit. We have spoken to at least a dozen people to date incl. several case managers in both the sales dept. and warehouse. It is 10-8-2012 and we are still waiting after hours of phone conversations and empty promises. The dryer currently is a paper weight in my laundry room. We continue to be promised resolution...to date we still have received nothing....We will NEVER use Sears again!!!

tried to return sears parts bought online.spent weeks on phone getting sent to different numbers and different stores.alway s the same ,no we can t take it back here.terrible service. we have spent alot of money there.finally we were sent to sears at the mall in ct. manager said no we cant take it back here and we can t help you.i said thats fine, we ll just wait here for someone who can.alot of angry looks and and another hour of our time he gave us a gift card for the amount.he said angrily that his store would end ujp eating the cost of the part?????

I had an issue with a regarding a matress/box springs. After not receiving satisfacation from 2 "assistant managers", I wrote a detailed 3 page letter that I faxed to their corporate office and mailed a hard copy as well. That was a month ago and I have yet to hear from the Corporate Office. My husband and I have been Sears customers for over 30 years and you can best believe we will never go there again.

Over the past couple of years I had to contact Sears Headquarters because of issues I had with waiting 10 days for service request on a contracted Dishwasher. Then I had another issue with too many repairs on the Dishwasher and was told it was going to be replaced. Then the next day I was told my replacement was rejected. On both occasions when I contacted Sears Headquarters they were very nice a resolved my issue. My only concern is that I think Sears should think about empowering their local managers to resolve these kind of issues without customers having to go the their headquarters. It would save everyone time. I buy all my appliances/TVs from Sears because I have someone to turn to should I need help.

Whoa, Sears sells upright freezers made by Frigadare & puts the Kenmore label on it. Then the repair man, the woman at customer solutions and your office tell me they are not responsible for the terrible quality. I should contact Frigadare for service. I did not know who made it until today. Sears sells junk then refuses to service it, even under warranty. I was told it is a poorly made freezer and nothing can be done. If it dies, it dies. The woman at customer solutions also told me Sears has no corporate office phone number.

For the past few weeks I have received several calls regarding publicity. My phone is prvate, and I have not given any permission to call me announcing your products whenever you desire. Please, stop this practice. I have been your customer for the past 42 years.Do you want to keep me as your customer?

We purchased a new Samsung tv and a Samsung sound bar it took three weeks to get it delivered .when the installer came he said he could not haul away the old tv as his van was to small he took three hours to hook it up as he did not know what he was doing called corporate their sending a tech to the house salesman got the old tv hauled away I could on and on We bought there because of the way they used to do business now they give you the business

nothing but problems with my refrigerator i ordered. ass ociate ordered the wrong fridge, charged me the wrong price, i waited a month and received the wrong appliance and than wouldnt make things right. go to best buy. they will price match anyones sale price.

If I could, I would give SEARS a -1 rating or worse! My story is like all of the ones above. Too many people who read off of a menu, cannot answer a basic questions and you listen to menu after menu trying to get help! We were buying a washer and dryer for my mother-in-law who just relocated to TX. We thought we could trust SEARS - why? I will never again do business with them. Afte waiting 12 dqys for delivery, we were told the dryer could not be hooked up. another dryer was supposed to arrive 2 days later, and then we get a message from a 1-888 number that says it is a "store error" and we need to contact them. We will return to SEARS today with the receipt and get a refund on both appliances and go elsewhere! It is not wonder that their parking lot is EMPTY!!!

I went into the Sears in North Hollywood,CA and I found a young lady who was very helpful and knowledgeable about everything that I needed. Here name is Stacey Marotta. She took her time with finding me everything I needed for a wedding. I am and old man. For her to be so patient and nice. She should an example to the rest of the Sears staff and employees of how customer service should be provided. I was very impressed with her professionalism and her over attitude. She did not brush me off or hurry me. This is the first time in 5 yrs since I have been at that Sears that someone actually knew what they were doing and really seemed to care about me as customer. Kudos to Stacey she should give the rest of Sears employess lesson on how customers should be treated when they come into a store. Thank you Sears for finally doing something right in hiring an employee with such a great attitude!!!!

My complaint is directed at SEARS Home Delivery and much of the difficulty I experienced is due to outsourcing, out of the country. The lack of communication or potential for miscommunication results from distance and too many different offices. Someone making arrangements in Texas, your customer rep being in Phillipines or India, the delivery people being in NJ. A mattress delivery is arranged in Texas, a service rep in Phillipines or India confirms they gave your phone # to the delivery team in NJ. The delivery team says they made the delivery and calls the wrong # as the customer waits for hours for the delivery. Customer Solutions is called when the mattress does not arrive and the customer is reassured that they will redeliver that day. The customer waits, they do not come. Buy local, buy American, contact The Better Business Bureau.

hoorible horrible horrible!!!!!! was an employee at the horseheads new york store and my boss linda rubin took me off the schedule supposedly due to lack of hours, she in turn tol the district manager and h.r consultants that it was due to availability.. lie #1 ... i was then told i voluntarily resigned my position .. which i did not, then was informed after 6 mos your kicked out of the system / seperated from sears, this was done to me aftre 5 mos and i was never given any type of notice about this, i was only informed about it after it had already happend!! handed in new availability form which my my .. linda rubin says i never did theres #2 at least, the consultants i have spoken with never call back when they say they will, had to call back myself just to be made aware my case was closed an no one can help me an no one has any # to give me to seek back pay, front pay an compensation for the way( pardon my french) linda rubin lied repeatedly and screwed me over!!!!!!

because they do not have a 0-- DO NOT buy from sears they are not the store our parents used. SEARS get a clue.

I purchased a heat pump and central air unit from Sears and it has been nothing but a nightmare from the start. The salesman promised that all the duck work would be up in the floor and when I went down it was all hanging down around neck height. They cut big holes in the floor, cut our water lines and the system quit working and when the tech came out and opened the system there were naked wires sparking inside the system. The tech said this could have caused a fire. We have been calling them since the start of the project and have been given the run around the whole time. Their customer service absolutely suck, it is a disgrace. This company should be ashamed of the way they do business. Also, while the contractor was taking off the siding to build our addition we discovered that the insulation put on under the siding was on backwards and guess who did that you guessed it SEARS. Neither Sears nor the salesman give a darn about the lies and deception that we have had to endure. Once they get their contracts signed they no longer care whether you get what your suppose to or if its done right. Sears is an ignorant company. SHAME

Send as much outdoor equipment to Turkey. Huge tax write off for Sears. A huge PR boost for Sears. Like no women or child should sleep in the mud of an olive grove. If Sears where to do this right. It could stand behind the next president.

Unbelievable company!! Order a Fridge 2 wks ago was promised a delivery date, got reminders every other day about preparing for the delivery (even the night before) and then got a phone call 1 hr before delivery window that the appliance did not come for delivery. Took off work to receive delivery, moved around appliances as requested and what a waste! How can one department not know what the other department does? Went with SEARs because they had an eralier delivery availability that Lowes or Best Buy. Should have bought it from them! WIshe I had the direct # to their corporate office so I can let them know what is on my mind

I have been in retail management for over 20 years and I;ve never heard of such a mess....I have been trying to arrange delivery for my new oven range from my warrenty company for 2 weeks. I was told by my warrenty company to call 877-634-9321 to except offer on 9-11-12. I explained that I had to have delivery after 3pm because I am a single mother and worked during the morning until I had to pick up my kids. My family was out of town for 2 weeks, so I had no one to help accept the delivery. They said they had to schedule it then if I didn't like the time then I would have to reschedule.They told me to call 1800-298-9092 after 6pm to see when to expect delivery for 9-12-12. I was on hold for 45 min and no one ever answered. So I had to call on 9-12 in the morning. So when I called they said my delivery time was 10am. I explained that I couldn't get the delivery until after 3pm so they rescheduled for 9-15. I was told that a request was put in for after 3pm. (The driver never got the notice, because he called at 10:30am on 9-12 and said that he already had the stove off the truck and ready to bring into the house.) When I called the night of 9-14 to check delivery time for 9-15, they had it scheduled for 12pm. I eplained again about after 3pm. Then we rescheduled for 9-17. When I called about time on 9-16, it was set up for 9am. We rescheduled for 9-19 with emails to the contract team and carriers about after 3pm. By this time I'm pretty annoyed that I'm told it's possible to have deliver after 3pm, but they can't seem to get it done. I called the warrenty people. They called and talked to Joe at Sears and was told that my stove would be delivered after 3pm on 9-18. I was told to call at lunch time to check on time for 9-18 delivery. Sears had no record of delivery for the 18th only the 19th said Kim. She also told me that I live so close to the warehouse that I'm usually the first stop, that's why it's always in the morning. So I called after 6pm on hte 18th to see what time to expect delivery on the 19th. Emilio tells me the delivery was set up for 10:15am. I explained the after 3pm situation to him. He told me to call in the morning and request that the driver put my item on the back of the truck so I would have a later delivery. On 9-20 I called and Sears had the driver call me. He called and told me that even if he did put my stove on the back of the truck, he would be done before 3pm so I would never be able to get an item delived after 3pm. Now, I'm really getting upset that I've been told one thing, but then told that it wasn't even possible. I called the warrenty people again to see what I'm supposed to do. They called Sears and talked to John. He said that the truck was running behind and I would most likely get it after 3pm that day. Well...of course that didn't happen. In the meantime, a guy from Sears calls me and said that they can't deliver after 3pm and when was the earliest day that I could have a morning delivery. I told him it would be 9-24. Tonight I call to see what time I am scheduled for delivery. Holly tells me that I'm scheduled for 3pm. Ok...now I'm mad. I've been led on for 2 weeks, then told that it wasn't possible, now that's when it's scheduled? I asked to talk to a supervisor. I was put on hold for 20 minutes before Christine came on the phone. SHe tells me that "they don't even have a time scheduled for me because when a delivery is for an warrenty company item, they don;t schedule those times until the morning of the delivery". What? I've been given times for 2 weeks...now she's saying that they don't have the times. Now I'm told I have to call back 9-24 to see when to expect delivery. I told her that I think your staff needs to be trained properly....they all had different stories. I don't blaim the staff, I blaim the trainer of the staff. I don't know what she's supervising if no one knows what is true and what is not. All she could say was "thank you for choosing Sears". Really? I didn't have a choice in the matter and now I will never buy from Sears. So I called onn 9-24 to find out that i'm scheduled for 3pm. I asked to talk to supervisor and got Falisha who told me that it was my warrenty people who makes delivery not them, I asked to talk to her boss because that was a totally differnet story. She gave Libie's name. She would not let me talk to her. I requested for Libie to call me today.I then called my warrenty people and they said that it is all Sears, that the warrenty people have no controll what so ever. The warrenty lady called Sears and they set up a delivery for 9-26 now. I am supposed to call 9-25 to see what time I am scheduled for delivery (now Christine from my call to Sears on 9-23 said that they don't have the times for warrenty customers and that I should never call the night before). For as big as Sears is I really expected better service, communication, and simpathy for the the customer. I don't beleive anything they tell me now, so I am writing you in hopes future customers don't have to go through what I have gone through. I will call 9-25 but I have very low confidence in how much is true of what they tell me.