Sears Corporate Office & Headquarters

I purchased a 42 inch bagger chute from Sears Morrow store on 4/15/2013 @ 12:50 , it took 1.5 hrs to order the part from the store. The software is designed extremely in the store. Case #1365479 was written against this issue...

I have been trying to get a hold of your corporate offices to discuss the terrible service I have been experiencing. If the terrible service at your stores and by Customer service has not been terrible enough, whomever you have answering the number at 847-286-2500 has been appalling. She transferred me and I got disconnected and then when I called back I asked to speak to someone other than customer service and instead of politely asking me to hold she cut me off and transferred me. Her tone was incredibly rude. It started when I tried to pick up my microwave that I purchased. I received a phone call when it came in (supposedly) so I went that weekend to pick it up. After looking for 30 minutes the store at Merle Hay Mall in Des Moines, IA realized they did not have it. So then we waited another 30 to 40 minutes to have it re-ordered. We will see if we get it tomorrow when it is actually to be delivered. By the way, there is a sign in the lobby where you pick up items that states if we don’t receive it timely we get $5-$10 off…that was never offered to us. I then had made arrangements to have my fridge delivered last Wednesday. I paid $109 for the plumber, $70 for the delivery fee, and $10 for the haul away fee. The plumber came Wednesday morning and installed a water line for us. He left me a connector piece for when the fridge arrived. When the fridge arrived later that day the connector piece was the wrong one. So I was told I could go down to my hardware store to get the right one. Not acceptable since I paid to have this taken care of for me. I called Sears that Wednesday and advised what had happened. I was told that I would get a call back to make arrangements to have it connected. It is now Monday and no call. I then called your Corporate offices and spoke to Customer Service asking for someone to come today since my husband is home and we will not have any time off in the near future. I was told I would get a call from someone in 24 hours to set up a time to have it hooked up. Not acceptable. There is no reason arrangements could not be made today since these delays are on the part of Sears. Here is what I am now requesting: • A partial refund of my delivery charges/expenses • A call today with a date and time within the next 24 hours to have the fridge hooked up. This will have to be scheduled around my schedule.

Bought some Craftsman items online, 3 days later when they were supposed to arrive, I call, and nobody can speak proper English or has a clue where my stuff is. No Tracking info, no idea, call back in 5-7 business days is the answer I got. Rotten Service!!!!

worst co. ever. No wonder they hurting. I was to by the clerk that Sears agreement on their protection plan was one that covered you for 3 yrs ( this is for a snow blower ) if you need the service then you forfeit the money, BUT if at the end of 3 years you do not use the money they will refund you the amount. I never by protection agreements but felt it was a win/ win for both parties. They keep my money and I am protected on both sides of three years. Call after 3 years was up and was told that I needed to call before the expiration date. Why would I call to cancel something that I paid for. If I knew this I would have called on day before it expired and got a refund on the policy. This is way Sears is the new post office, ugly building, crappy service, and I can't do anything for you attitude.

On Friday, April 12, 2013, my wife and I went into a Sears in Fort Worth, Texas to look at standup freezers. We found one that we liked for a price of $577 (maybe some change). Today, Sunday, April 14, 2013, a major sale took place at Sears, so my wife went back to purchase the standup freezer only to be seen that the price went up to $701 or $707 (maybe some change). I know promotions change and that entices people to come in but why would SEARS raise prices just to have a sale. Why not just be up front with people. Even if the price with the any percentage off is less than the $577, then why not just leave the price at $577 and then deduct the rest of the money. This to me is misleading since some items may not have large percentages off but may have still had prices raised for the "sales promotion". The country needs to come out of a recession, double dip, whatever and Great American companies like SEARS needs to step up and be upfront with consumers instead of potentially misleading them. I get companies and promotions and the need to maintain revenue for the corporate aspect but you need to be forth coming instead of "major sale" on raised prices. Just stick to the simple way of business.

I recently purchased a front load washer from sears and from the 1st load the machine did not function properly. I called customer service and was told a tech would be out in a week, no tech ever showed up! That's where it ends. Several calls back to the customer service line became very disturbing. I was told I have no choice but to reschedule the appointment or to call back at 7am the next day. I asked to speak to a manager and was told one would call me back in 2 hours, seemed suspicious and sure enough 21/2 hours passed with no call back. Called back to customer service was placed on hold for 45 minutes and then hung up on. Called back and was able to speak to a "manager" that informed me it was my fault that the technician did not come out and that I needed to reschedule or return the product to the store since it has been less that 30 day. Needless to say this will go back and Sear's just lost a valuable customer for life.

Sears rep. ordered the wrong cooktop. The electrician was not licensed, damaged my counter tops, muddied my kitchen floors, installed the over 1/4 inch off level, and wired the oven to the wrong circuit. They did not even check the main circuit. I had to hire a licensed electrician to install the correct cooktop and re-install the oven and re-wire both. Installed the trim with the protective tape still on. No protective tarps or blankets. My damage claim to repair my new counter tops, installed just 5 days prior, has been ignored. No help at all from the store, Segwig, or corporate. I am sending a 93A demand letter - maybe they will respond to that. If not then once we end up in small claims I can get 3 times my repair costs. I have pictures, and a few estimates to repair the damage. My claim was made as the installer was leaving. What happened to Sears? I see a huge number of complaints online, BBB and review sites. I can no longer recommend Sears and they lost a few customers over this poor practice.

I called a Sears appliance repair center to have a technician come to my house to diagnose a problem with my dishwasher, which was just over 1 year old at the time and simply would not run. He told me that he was unable to repair it and that my only recourse was to buy a new dishwasher. I called a Sears complaint number to say that it was unbelievable to me that it could not be fixed. They determined that the technician did not test something he should have and agreed (after nearly an hour of insisting by me) to send another technician out to do the diagnosis correctly. When the guy came out he told me that I needed a certain part and that if I wanted to have it fixed I would need to order and pay for both the part and installation in advance, so I did so. When my husband and I discussed it further, we decided not to have Sears fix the dishwasher after all, so I called to see how to return the part.That process in itself took over a month to take care of. They kept saying they would send a technician out to pick it up, but never did. Eventually they gave us permission to mail it back to them. They acknowledged that they received the part, but would not refund my money! After two months (and only after I disputed the charge with my charge card company), they refunded only the portion of the charge that was for the part, but not the portion for the installation of the part! It has now been almost four months and I have not received the remainder of my money. Every week I do get a call from a very sympathetic sounding woman on the "Escalated Complaints" team at corporate office giving me an update of the situation. Every week she tells me it is so confusing and she doesn't know why the money has not been refunded. And every week she seems to have a new idea of what might have happened. But still, NO REFUND. After doing business with Sears for over 35 years, I WILL NEVER SET FOOT ONE OF THEIR STORES AGAIN. It simply should not be this difficult. No wonder they are a sinking ship. Even a one star rating is too high for the service I experienced, but there appears to be no way to rate it 0 stars.

Took my Jeep Liberty to Sears in Middletown NJ for work to be done was charged an outragous fee of $ 178.00 per hour for 5 hours of work and was then told by Mike the manager that I was charged by Technician and hourly rate of 90.00 per hour / i should have only been charge the hourly rate / I wrote a letter to the Corporate Office adn that was a completely waste of time as they told me well you sign the work sheet / yes I did but did not review it until I was at home this is wahy Sears is going out of business no customer service what so ever and now they are just taking total advantage of hard working people please take your vehicles some where eles for service

I called to make an appointment with Sears to come to our home and provide us a quote on a HVAC system. The person taking my call was at home (kids and TV blaring in the background), apparently couldn't hear or understand the English language, and couldn't write down my phone number or address even though I spelled it phonetically; slowly; and one letter at a time while I had her repeat it to me. I was told Sears would call me back the next morning. When that failed I called. They had my name down as Mr. X and had no time down for the appointment I scheduled the night before. So we scheduled another date and time. Tuesday at 1 pm was the agreed upon time. I got a confirmation e-mail for 7 pm on Tuesday. My wife and waited for an hour and no one shows up. No phone calls, no e-mails no nothing. When I called them, I asked what was the problem and was told they had cancelled my appointment. When I asked when they planned on letting me know that she said, "Well, I guess someone should have called you." NEVER EVER EVER DO BUSINESS WITH SEARS. She told me she would call me right back with an answer. 2 hours later... still waiting. Sears will probably spend a couple million dollars trying to figure out why people are shopping there anymore. Give me the money and I will tell you. Happily.

I pruchased a hausfarner riding mower with a warrenty in May 2012. I have already had to have repairs made on the tractor once last year. This year the mower is running very poorly. I called to get a repair scheduled on March 30th. At this time i was advised someone would call me. No call. I called again on April 6th again no appointments in my area someone would call on April 8th. No call. I called back only to be transfered multiple times around Sears then to Hausfarner and then to a local repair shop 1 1/2 hrs on the phone, to be advised someone would call me on the 9th. Well no call, so I returned the again and after multiple transfers with in Sears I am now waiting on another call back. All this for a less than 1 year riding mower that I pruuchased an in-home warrenty from Sears on. I finsd this completely unacceptable that Sears is not standing behind a warrenty they offered at the time of purchase. I have not been satisfied with the mower anyway and the warrenty was a saving grace for me, My $2500.00 may not be much to Sears but this was a major purchase for me. Everytime I call I am advised they do not honor the warranty any more due to a contract issue

I attempted to purchase a lawnmower on line from sears and I wanted it from the local store in benton. each time I would attempt to review my order the web site would add another mower. I started over several times and finally ordered one by deleting all except the last one. I recieved a confirmation and almost immediately the money was removed from my checking account. The last one did not show where it would come from and when I noticed this, I attempted to cancel the order. I recieved notice that it had been cancelled and went to the local store to just purchase it there. Love the mower - but as of this date, and this is 9 days later, my money has not been released back into my account. I hate you all - you are creating undue stress and I have contacted the attorney general's office, and channel 7 news. I am going to be charging Sears interest on my money at the rate of 25% daily until it is returned. If I am forced to get an attorney - I will make sure the world knows about SEARS.

I've been trying to find my pictures or get a new order before they are gone forever and I keep getting the run around. I have been put on hold for 45min just to be hung up on...TWICE. I was hung-up on 2 more times but that was after shorter holds. I have been told many different stories and lied to about holding for a manager. I know you guys are going through stuff but please don't make things worse by angering your customers beyond what CPI is doing to them. and a 10% coupon, really?!? is that supposed to replace my daughters 6 month old pictures? you guys are making a bad situation worse

Sears has terrible customer service the employees and managers are rude to the customers and refuse to deal with problems. Calling the customer support center is useless as they will refer you back to the same store manager who refused to help you. My grandma told me years ago to stop shopping there because they ripped her off and I didn't, listen. She paid for insurance on her credit card for over 40 years then when she turned 70 they cancelled it! I guess if you live theta long chances of you dying and actually using your insurance are higher and they don't want you to actually get what you paid for! It's company is pathetic and I will never shop there again! Lesson learned always listen to your grandma!

Like others, I would give zero or even negative stars if possible. Also, like others, I will never do business with Sears again, despite being a customer there going back to my youth. I made the mistake of ordering something through Sears.com for pick-up at my local store. When a month passed and I still received no pick up notice, I called to cancel the order. Well, about two months and seven circular phone calls later, I am still fighting to get my credit card refunded. I think I've conservatively wasted about 2.5 hours of my life with their ironically named customer service center. I ordered a similar item from amazon, got it cheaper, and they delivered it to my door two days later. Never again, Sears. It's sad. The corporate vultures took a once great department store and turned it into a joke, as the many complaints just on this site attest.

I work at the auto center in texascity,tx I am haveing problems withlwith the manager that. Doesn't know how to do his job or is odor this bad working at sears ... I know I was not trained well for my job .. But I only been working here for one month .. And from 40 hours to 16 and written up for not clocking out for lunch 1 time and messing up a rim on a machine I was not trained how to use properly ... And I had such high hopes and don't get me wrong I have been autotec for years just not tires.. Anything under the hood or brakes I can do well. So how can I fix this with out haveing to problems the manager has all ready made 4 people leave in 3 months and some of them worked there for years..

Don't call the customer service number....even though they say they are "Supervisory Empowered" call the Executive Offices to esclate complaints 847-286-2500.......customer service doesn't care!!!!

Sucks don't shop here. I'm sitting outside store 2074 in stroudsburg pa. right now! Charged me twice for the same purchase. But no one can help me get one of the charges refunded! Called corporate office and all they said was I'm sorry for your trouble we will forward your claim to the store manager. Oh thanks the same manager that couldn't help me in the first place. I'm on my way to the bank to dispute the transaction myself. Mind you all I'm getting married in a few days and had to drive an hour away from my home to come dispute this charge and am once again walking away empty handed . And out half a tank if gas on top of it. And all sears... both the store personnel AND corporate call center have to say is "sorry" sorry doesn't help me!!! O and the sign on the wall in the office that only employees get to see says the store is at 162% BELOW their goal!! You would think they'd be shoving gift cards and compensation down my throat to get me to continue shopping there with those scores!!! Maybe this is why the company sucks so bad!!!

Do yourself a favor, just don't shop there - at least not for appliances.

sears lack of service they could not make their appointment ans called at the end of the window to talk the girl who had to leave the tech said the next appointment was two days later the girl asked her roomate and he said he would be there she called back right away and was told sorry he cannot come back i called cust service and was told the same thing and when i asked the supervisor to call the tech she said she could not when i told her that did not sound to me as if it were the turth she called the dispatcher and was told he could not come back as i sais SEARS LACK OF SERVICE