Samsung Corporate Office & Headquarters

SAMSUNG or SAMSUCKS ! THEIR BLU-RAY PLAY DEFINITELY SUCKS!! i purchased two samsung blu ray players! they both are the worst product on the market! i don't have just one, but two pieces of junk in my house. i am going out tomorrow to replace them! Every or any time i try to use them, it's always a problem. it is so frustrating! wow! please, if you read this, do yourself and anybody you know a large favor, do not buy their blu-ray players! complete crap since day one! seriously, i am even more angry at myself because i didn't use my american express card to purchase them with. at least at amex, they would have given me my money back! my mistake, save yourself, don't even think about it! you will be sorry! i sure am! sincerely, very disappointed, angry, and feeling definitely ripped off!

I just wanted to say that every appliance and electronic in my home is made by samsung and has been for years and not once have I had any problems with any of them except my cell phone which is understandable! Go samsung!

To whom it SHOULD concern... I bought a Samsung TV in 2007(top of the line at the time). TV went out one and a half years later (I have an extended 4 year warranty so it is still under warranty). The broken part was replaced. TV went out again one year three months later. I was told the same part needed to be replaced. I called customer service(It's like pulling teeth to get any information). I spoke with Liz. I was getting nowhere with her so I asked to speak with a supervisor. Liz refused to connect me with her supervisor even after multiple requests. She read a written statement at least 5 times before she told me to "hang up and speak to someone else"(quote from Liz) then, she hung up. I called back again, spoke with another customer service rep, repeated the information. I requested to speak with a supervisor. Right, here we go again... After much discussion and time(they try to wear you down), I finally spoke with a supervisor named Gary who also read from a written statement but did say, "sorry for the inconvenience"... The part is "your ongoing expense, part of regular maintenance". I then requested the corporate address. Gary stated he had "NO CORPORATE ADDRESS" I could not believe my ears...Is this really a business? What type of people work there? Why would I purchase a TV that would break down every year in a half? Something is seriously wrong in this company. I'm giving information to you all, so that you will know who to lodge you complaints to, as it appears that no one listens or cares at Customer Service. ALL WHO ARE DISSATISFIED PLEASE WRITE: Mr. Yangkyu (Y.K.)Kim. President and CEO Samsung Electronics North America. or Mr. Lee-Kun-Hee. Chairman and CEO Samsung Group. Samsung Town. Seul, South Korea

The Samsung dryer I bought 3 years ago is a piece of crap. In less than year the sensor dry stopped working and now the clothes take hours to dry. We have checked for lint, read the manual and had repair men out. What garbage. I will never buy a samsung product again. The dryer balls the clothes up in a ball and it takes forever to dry, they are wrinkly and use way too much electricity. The washer is an even worse piece of garbage (stink) but I won't get into that. Everyone knows the front load washers are garbage now. I am just shocked at how BAD the dryer is. I had a sears dryer for 15 years, 15 years!!! and not a problem. Made the mistake of thinking a sensor dry dryer would save electricity. Well that stopped working right away, it would go into a cycle where it would count down, count up and never turn off. That is a fire hazard. So I stopped using the sensor dry because I did not have money to repair or buy a new one. Now the dryer is taking hours to dry, at least 2 cycles. We have checked the lint in the vent, checked the manual and tried using different dryer settings. I will never buy a samsung again.

I bought a Samsung refrigerator a few months ago and the paint is peeling off the door. I am getting the run around. The company states that cosmetic damage is not covered under the warranty even though this is not damage but a defect in workmanship. I totally agree with the "unhappy sucker" above. DO NOT BUY A SAMSUNG REFRIGERATOR. YOU WILL BE SORRY IF ANYTHING IS WRONG WITH IT BECAUSE THERE WILL BE SOME EXCUSE ABOUT WHY IT IS NOT COVERED UNDER WARRANTY.

I purchased a Impression and the touch screen stopped working, however, I was still able to make and receive calls. I contacted Samung for support and after they troublehsoot. my phone was completely dead. UNABLE TO MAKE AND RECEIVE CALLS. I called back and spoke to a supervisor who informed me there is nothing he can do.

Samsung, Congratulations, you sold me a piece of garbage Refrigerator. Your parts department made my somewhat working refrigerator, into junk. The only thing that wasn't working was the water dispenser, and now, my ice maker and freezer are not working. I've had the unit for 6 months!!!!!! All of my food spoiled and I have been waiting for 2 weeks for the "EXCHANGE" that they requested. This company is a joke. They are STEALING money and I will report this to the Better Business Bureau. As consumers, we deserve better than this!!! I am so sick of being taken advantage of by corporate america! If everyone with a bad samsung experience can post about their product or customer service experience, we may be able to get rid of Samsung, the leader in terrible customer service, malfunctioning products, and awful lead times. I feel like a sucker today....but i will never again buy Samsung.

Same story here - bought induction range only to discover that it doesn't deliver constant power to the burners. If you have the back right burner on high, and put the front burner on 5, the induction noise goes from steady hum to a buzzing pulse. In fact, if you bring water to just about a boil under 'high' and then turn on the front burner at the point the bubbles are forming on the bottom of the boil, the back burner drops out of boil - even though it is still on high - CLEARLY - the power output has dropped by turning on the front burner. SUPPORT WAS HORRIBLE!! I echo the frustration of anyone here who has called their support department, spoken with supervisors, called Executive Customer Support (hahaha!), or corporate - I really like the stove - now I do not - and I will never buy Samsung again!

Abysmal customer service - infuriating, rude, waste of time and money. Sams ung ventually sent me a replacement for a 30" monitor - SyncMaster 305T. The replacement didn't work. They refuse to do anything about it. Awful, expensive - so angry here. Product was great while it lasted - lots of money down the tubes...

We REALLY love our 4 appliances, but Samsung's extended warranty provider, AMT Warranty Corp.in Cleveland, is the ABSOLUTE pits! We have been trying since November to get copies of our 4 one-year extended warranty agreements, which we paid for in November via AMEX. We've sent letters, e-mails, and had too many phone conversations to count. Have gotten nothing but constant run-arounds and lies. We have received the agreement for the refrigerator, incorrect agreements for the washer and dryer, and nothing for the dishwasher. Last week we filed a complaint with the Cleveland Better Business Bureau. This company certainly puts a bad light on Samsung. Will probably stick with GE appliances in our next house. Had no trouble getting written warranties for my stove and microwave! bliss3275@aol.com

I have a Samsung Intensity mobile phone and I immediately started having problems with it. I have only had this phone for 8 months. It will randomly shut off and lock itself. Also, just recently the phone started messing up with the texting features. When I press the C button it would put a 0 in place of that and whatever letter buttons I press it will put different numbers and letters. Then it wouldn't shut off without taking the battery out. In addition to all those problems, once I take my battery out and put it back in, my code to unlock my phone wouldn't work. The phone would automatically punch random numbers and wouldn't let me erase what had already been inputted by the phone. This phone is a horrible product. What really makes me mad is the fact that even though I did nothing to cause these things to happen, it is unable to be replaced without a 300 dollar fee. Honestly, there should be another way to check phones without charging 300 dollars for a tiny scratch. If the tiny scratch was the cause of the default it would have been happening right away. Not just all of a sudden not working or being able to call out. Not to mention that other people I know with the same exact phone have had similar problems with it. I do believe it's this particular phone. However, I have Verizon, and my warranty isn't up and there is no water damage done to the phone. The Verizon store employer said that they could send it off to Samsung but if they find any bit of damage that Samsung would charge 300 dollars. That's absurd when it is Samsung that is at fault. I would not recommend the Intensity or any of your products to anyone. From the looks of your reviews maybe I should have read up on your company before purchasing your product. My phone was 200 and something dollars? This piece of crap isn't worth that much. I would like someone to contact me back on this matter. Please and Thank you. Jacquelynn Nash Jacquelynn.nash@gmail.com

I have a samsung camcorder and the software is no good and their giving me the run around telling me to contact Samsung phone. I can't use the software, I have to take my disc to a store and have copies made instead of at home on my pc. Once they get your money, they don't care what happens.

Purchased a Samsung Cell Phone through Verizon that dies within 4 months of usage due to battery malfunction. I did not expect that a Samsung device would malfunction so soon hence did not insure it, now I'm stuck with an inoperable device and too costly to replace.

I purchased my Samsung 52" TV about 2-3 years ago. Last week my wife and I noticed white dots on the screen. Everyday more and more dots appeared. I then noticed hundreds of black dot. The black dot turned white (clear) and it appears the inside of the tv screen is deteriorating. Samsung tells me that I have to pay to get it fixed. A product defect and I have to pay. I have a Sylvania 19" TV I have had for 10 years and it works fine. The company does not want to stand by their product. Never again will I purchase anything made my Samsung.

Purchased a perfect camera from samsung. There was no problem with the camera until the sent it off for repair i sent it off on 10/20/10 . They keep on telling me that they have to ship my camera to 5 different dept. Now Samsung is sending me crap that they wont accept my warranty because its past the date. I sent my camera off b 4 the warranty date. I STILL DONT HAVE MY CAMERA TO THIS DATE 1/26/11

Have to agree with the general consensus of poor customer service. I bought an induction stove and after 6 months the power management system for the induction began demonstrating signs of trouble. I called tier-1 - "HOLY COW", I wish they were outsourced to India they were that bad. Eventually escalated to Executive Customer Relations - What a joke - any company that has a call center for ECR has got to be messed up. They didn't get anywhere and told me they couldn't over-ride tech support. HUH? The whole purpose is to do what is best for the customer and by design, the company.

I am really worried with some reviews i have read about some products that Samsung have but in particular with the level of customer service. I am dying to see the new Galaxy s due to be unveiled on Feb 12th/13th (apparently) but i have read so many negative comments about updates etc for their phones. If people are not going to get updates then they wont buy so why do it. Come on Samsung ... wake up guys and pull your fingers out a bit coz you're losing customers,trade and money.

IF there was a minus number I am SURE all the one stars would be minus !!! I like THOUSANDS of others got a TERRIBLE PRODUCT in my 2008 40" 1080 HD FlAT SCREEN TV. I have gone to MANY of sites to find out there are LOADS of problems with Capacitors. I have called and gone to 6th Av. because I purchased it there. They didn't do any thing to help me but give me Samsung service number. That was a joke like many others ,they never even called me back. I don't understand how a car company can have a recall and give you floor mats and you can sell a inferior product with known problems and our leaders DON"T get involved !! I guess we have to go to the next level on our own !!

I purchased a 58'' Samsung Plasma tv from American Furniture in Ofallon,IL phone number 618-622-6000 on 3/13/2010 and sale number... (More) I purchased a 58'' Samsung Plasma tv from American Furniture in Ofallon,IL phone number 618-622-6000 on 3/13/2010 and sale number 03130285499-XY that cost me $1494.88 plus tax. My sales person is Brandien Robinson and knows about my whole situation. I also purchased the extended performance guarantee plan for $299. It was in box for the first few months as I was in process of selling house and moving. I then had it on a rear mounted entertainment stand for 6 months in the new home that worked flawlessly until my girlfriend and I had it on the whole day November 14th and that night we were cleaning our room and came back down to turn it off for the night. When she went in it was still making sound but had no picture when she looked and noticed a crack in the screen. When we looked closer the crack was internal and had no damage to the outside glass even when you rub hand across glass. We called American for warranty repair and took it into the store to get looked at. They sent it off to their repair facility which said they would not cover it. American suggest to call samsung as I did. I filed a repair order as they requested pictures of all sides of the tv. Upon them viewing pictures they denied any replacement or repair cost under warranty trying to say that I damaged it and it was "Physical Damage" I frustratedly argued with them that how is it physical damage when NO ONE was in the room when the tv cracked internally. There are absolutely NO marks/scratches or anything ANYWHERE on the tv including the screen. They never have even seen the tv in person, only by a picture yet they argue its physical damage and wont cover any repair/exchange cost under any warranty. Their POOR customer service refuses to even bother investigating further. Looking more into this issue online and from other peoples experience I found I am not the only one that has had problems with samsung tvs doing the same thing as some witnessed it as they were even watching it when they heard a pop the screen went black and they seen a crack appear. I also found out and think its odd that they came out with an identical model tv other than they put a lower wattage power supply in it as Brandien from American told me. It just struck me as if they noticed a problem with the heat admittance of higher wattage power supply creating problems and updated the model because of it. Not saying I know anything about electronics failure or anything. This issue has put a lot of stress and frustration as I had no involvement in the failure of this television and I still owe money on it and I expect such a large company to support their customers as they should. (Less)

My mother is 74yrs old and does not have alot of money 2 1/2 yrs ago she bought a samsung 50 inch. plasma. The other night we were watching it and heard a loud pop and that was that. The tv lost it's picture and we have tried everything that we could, talked to the company and were told that they were sorry, nothing they could do because it is out of warranty and there is nothing they could do about it. When we called a repaire person we were told it was going to cost just about the same amount as she spent on the tv in the first place. We are going to have to get a new tv, YOU CAN BE SURE IT WILL NOT BE A SAMSUNG!!!!