Samsung Corporate Office & Headquarters

There should be a rating lower than one star for Samsung. I think crooks and frauds have earned a much lower rating. Too bad there is not one that has prison bars with it. I called the number listed above and it seems they have a different number at the Ridgefield Park location. I tried calling, but will have to try tomorrow since I'm on the other coast and they are either all gone or not answering. Let's go with gone for the day. NEW NUMBER IS 201-641-1724,according to information. Went to purchase a Samsung tablet online. Everything we have says it is Samsung and coming from Samsung. We paid extra to get 2nd day air delivery. However, this is second day air and when we called today, we got a huge run around. They could NOT even find our order by name, location, confirmation number or anything. Gave them one hour to come up with it. Then they claimed it was backordered but they took the $500 (which includes extra for second day air) out two days ago KNOWING IT WAS ON BACKORDER and now claiming NOT to know anything about it. I filed a fraud claim with our bank and as they checked, they found it went 2 unknown corporations away from Samsung. Samsung wasn't even on the list of corporations. The bank only knew about Samsung because I told them that is what our confirmation shows. Either this is HUGE fraud or Samsung needs much better business partners and to keep track of what they are doing. However, Samsung is a lousy corporation when they have no idea what is going on with either they name, their logo, their products, or their business partners. One other thing Samsung missed is losing two customers and yes, I will tell everyone else. My son, who is my technician, works for a computer company so they all know about this too. Samsung lost big on this one just for stupidity or attempted theft.

My two-year-old Samsung 55" TV clicks for about two minutes before turning on. I have done some research online, and it turns out that thousands of people have had this problem. I even had two electrical engineers look at it, and they confirmed what everyone had been posting online: Faulty capacitors. Anyway, I just got off of the phone with 1800SAMSUNG, and they've informed me that Samsung will not fix the problem for free; the financial burden is on me. When you pay over $2,000 for a TV, you expect that a company -- Samsung -- will stand by its (putatively) quality product -- especially when a problem is due to a manufacturing error (i.e., using cheap parts)! I am done buying Samsung's products, for which the company itself refuses to be held accountable. And I urge you to do the same.

I've had 2 sprint phones made by samsung and both of them have given me the worst trouble ever! At first I thought it was just the phone but now it seems like its just the company itself! My lastest phone is the samsung intercept. I got it because it was the only pink android phone at the time and it seemed way better than my other phone so I got it. At first it was good for the first 2 days then it started freezing up and force closing as soon as I started using the market. I called in about it a couple of times they told me they fixed the problem but it started back up the next morning. Then I accidently sat one of my school books on top of it and the screen shattered at the bottom of it. Then sprint said they couldn't do anything about it because iId broken the screen id have to pay for a new one. Eventually after taking it up there every 2 weeks they fixed my screen and gave me a new phone. But right now I'm on my 4th new intercept and this one is by far the worst. It makes an annnoying beeping sound when I try to make a call, force closes on everything constantly, can't even use the android market or ill run out of memory, it constantly restarts on its own, it let's me call out on it when it fills like it, screen automatic turn doesnt work when its supposed to,it don't evenwant to charge when put on the charger half the time...seems like the charger doesn't even fix the phone. I know its sprint too but the phone is the worst! 4 other people who I know who have this phone have the same problems so please give me a better phone with better features similar because this phone keeps giving me too many problems

I purchased a Samsung french door refrigerator in April 2011, and paid extra for it in stainless steel. In July, the stainless steel began to discolor on two of the doors. I contacted Lowes (their customer service sucks also) to schedule the repair service. After the repair company missed two appointments, for which I took the days off, they finally made the appointed date. When the tech looked at the doors, he stated there was nothing that could be done because the issue is cosmetic. This was also in his report that was sent to Samsung. Samsung contacted me to give me the results of the report and had the nerve to tell me this was not covered as it was a cosmetic issue. Oh really? Why the f**k would I buy a $2500 fridge, only to have it look like an old piece of shit in 4 months? Samsung are a bunch of thieves, they know their products won't hold up that's why they won't warranty the entire product. I even purchased the extended warranty, but that isn't work the paper it's written on. I have two Samsung televisions and DVD players, and thank god they still work. But this is the bitter end and I will never purchase another Samsung appliance. They are trying to make a brand name for themselves in the appliance arena, but eventually their crappy merchandise and shitty service will catch up with them. Their products are expensive to buy, but are complete waste of money. Well Samsung should be prepared for the fight they are gong to get from me. I have called the local news station's Consumer Help line, and hopefully I will get on TV so I can tell everyone that Samsung products SUCK. If my issue isn't resolved, I will sell the fridge and buy an LG with the money from Sears. Lowes sucks also, don't waste your money, you won't get any service here either.

unbelievable,, I now know that every review on here is absolutely true,, My story is similiar to all above.. This company is something. Frustrated beyond belief

I bought a 50" Plasma in March of 2009 with an extended warranty. When the tv was about a year old the tv wouldn't turn on. They sent out a tech that replaced a fuse. This lasted about another year. Then the tv wouldn't turn on again. They sent out another tech that had to take the tv from my house to their repair shop where they kept it for a month. They said they replaced the power supplies, this was less than six months ago. Watching tv for less than thirty minutes today and the tv cuts off again and won't turn back on. This has been a huge disappointment considering that I spend $2000 on this junk. Looked up to see if there were any recalls but there aren't any. There are lots of complaints that others have had the same problem. Wish I would've spent my money at Wal-mart for a cheap tv that probably would last longer. With so many companies going out of business and so many people without jobs these days I think you guys should consider recalling these tvs before you give yourselves an even worse name. Its more times that when people receive poor quality of poor customer service that they will tell others. Good luck Samsung. And if there was a rating for less than one star I'm sure that everyone here would've rated you guys a lower rating.

52" samsung LCD. Had it 30 days, power supply goes out. I got pushed away so many times I gave up. I keep it in my office. When clients ask if they can turn it on while they wait, I hand them the remote, say Go For it! They do, it clicks, alot, never turns on. They get upset. What's up with your tv? It's SAMSUNG. They rip off everyone. I would apologize but, I didn't build it or sell it. I get to drop that note to all 1,165 of my tax clients each year. I have been able to discredit SAMSUNG to over 10,000 possible SAMSUNG customers. Cost them more than they cost me. I will continue to discredit this company until they no longer require us to do taxes.

I DID MY KITCHEN OVER NOVEMBER 2010, I BOUGHT ALL NEW APPLIANCES, THE ABSOLUTE WORST IS THE SAMSUNG RANGE AND OVER THE RANGE MICROWAVE. I THOUGHT I WOULD GIVE THEM SECOND CHANCE AFTER THE SONG AND DANCE AND EVENTUAL REPLACEMENT OF MY STOVE (5 WEEKS OF CONSTANT BULL FROM THEIR CUSTOMER SERVICE ECR). NOW THE OVER THE RANGE MICROWAVE IS CRAP. THEY WANT ME TO PAY FOR THE ISTALLATION OF THIS PIECE OF GARBAGE THAT THEY SAID THEY WOULD REPLACE. THEIR CUSTOMER SEVICE IS THE LOWEST OF LOW. THEIR TECHS I WOULD LET TIE MY SHOES AND THEIR CORPORATE OFFICE IS DEAF.STAY AWAY FROM SAMSUNG. THEY ARE THE WORST. THE ONLY THING THAT SURPRISES ME IS HOW MANY OTHER PEOPLE HAVE THE EXACT SAME COMPLAINT AND THEY ARE STILL IN BUSINESS. AFTER THIS POST, I'M OFF TO WRITE AND CALL THE CONSUMER GROUPS ABOUT THIS SHAM OF A COMPANY.

I desperately looking forward to know the Phone, Fax and E-Mail Address of key person at Samsung corporate office, Korea/USA who takes care or will take care of Samsung Medical product business of Digital Radiology, Flat Panel Detectors and other allied products that are in the offing from Samsung. Best regards digionics@gmail.com

Purchased Samsung phone Droid Charge. Ordered extended battery and battery cover - simple enough. Received wrong battery cover. I have been calling and calling and calling to get the correct battery cover. I have been re directed to non working numbers. I have been re directed to wrong departments. Bottom line is that after four days and something like 10 hours on the phone I still can not get the correct battery cover. There is absolutely zero customer service from Samsung. It is so pitiful it is a joke. I see why so many 1 star ratings.

Terrible product, the Samsung LCD TV. Worked a short while and then poof. Goodbye $2000. Good bye Samsung. FWIW, I hold Samsung USA in contempt. Samsung Korea would have settled the claim.

I bought A HDTV feb 2011! Big disappoinment! Never could watch a single program! and they do not want to Return the money or change the setT{hey do not care about the Customer! Bad service all the way around! Bad product! Frustrating! Very frustrating A BIG failureI I fell raped,robed, and noting to do ! They are not honestI am going to file a law suit with my lawyer but[[ after 5months of misery ,,,,This is going to be in the Media and everywhere So everyone Knows and they do not[[ get[[[ sucked int[[[o buying anyt[hing samsung EVER! My rat[ing is not poor , it is VERY POOR !

I paid for a TV cash and so far the set has not work one single night ! It is an expensive deal , it goes out the minute you turn it On ! They sent a repiar technitian and so far it does not !!!!! WORK!!!!!! It has been 5 long months of complains and not response to my complains,! An after many hours of phone calls and explaining the situation I still have not a set that works! What do I Have to do To get a refound or another set! Do I have to call the headquarters or get a lawyer !! Very bad experience !!!!!!

Within 3 mos of purch.40 in flat screen TV went blank,Called Samsung,got usual pathetic rehearsed responses waited 5 da for tech to come,he brought wrong parts,needless to say,my boiling point has been reached, your product is obviously inferior,your service dept needs help,your executive customer service need lots of attention and the local dealer from whom product was purchased will be guaranteed to have his business diminished by my very loud vocal complaints to all my friends and associates.After several phone calls yesterday,and naively expecting a call back from you,it has already been more than 24 hours since I complained loudly to all your depts, and whose supervisors seem to be away from their desks a lot and will not speak to me.IS THIS AN EXAMPLE OF THE EFFICIENCY OF YOUR ENTIRE OPERATION??? yOU AND YOUR COMPLANY ARE A BIG FAT JOKE..................WE ARE INTO OUR SIXTH DAY WITHOUT THE TV.

My daughter purchased a 43" Samsung Plasma Tv 4 months. The picture went out a few weeks ago and we called Samsung & a repairman was sent out and he wrote up a report that there was a cracked panel but no signs of physical damage. We called Samsung back and they said the repair was covered under warranty and they set up a repair request and gave us a date of July 21. When no one called to confirm this, my daughter called Samsung this morning and they said, no that it wouldnt be fixed because the report they have says physical damage. In which is not what the report I was given showed. Samsung never even bothered to call and say they wouldnt fix it and left her sitting & waiting for a repairman. After arguing and not getting anywhere with these people, I decided to write on here and join the other unhappy & dissatified customers. We wont be buying Samsung products again nor will I refer anyone else to them. They look for reasons not to fix their products that are still under warranty. CORPORATE OFFICE please do something about this. What happened to good customer service????

Jordan in the exec relations in the North Carolina Office, and the associate at the phone numbers 1(800)-522-7341 are really not giving good service and messing up your company, after the second call made of 27 calls, I was told that I will get free extended warranty, and then after many calls it was finally confirmed again, and almost took a month, and my tv has still not been repaired, after they saw all the pictures, and made me email it to them twice. Now, when you was re confirmed it took over many days and calls after the second call, after the reconfirmation that my TV will be repaired because of the crack at the top of the LCD not being worth paying for $400 something dollars as stated by the associate, for a TV that I bought for 500, the lady at extension # 82326 confirmed that she could not believe they made me wait so long with so many internal miscommunications, and she will see to it that my TV is fixed free of charge, and picked up through Samsung by ALFA D TV right away. She gave great service, and I was very happy and satisfied. However after that I had my mother take the day off, and they said they would not come pick up the TV from Alfa DTV in Garden Grove (40 miles away from us) and a bad location, and that we have to drop it off...we dropped it off after Samsung saw pictures the made me send twice...after confirming the pictures and damages and free repair by Samsung,then I send the 1 st and 2nd set of pictures way before confirmation of Samsung of the free repair out of the North Carolina office in Greenville, the only receptionist an Asian girl with an accent did called to verify and somehow messed up my transaction, and called and said they reversed their decision!!!!!! After confirming, 72 hours turning into weeks, and making me and my mom drive 40 miles away and back to drop it off, when it was stated by Samsung they will come pick it up. I want my TV to be repaired free of charge at Samsung as Stated, and they would not give me your number, and Jordan ID# 82213 after 27 Calls...was so rude in exec relations and was lying stating that "The pictures were not seen before confirmation," but they were and they were seen twice, the previous day the number was given of your corporate office to me my a Samsung Associate, and it was an 800 number, and I was told to contact you guys, however I misplaced it, and he lied to me that you guys have no number!!!! I am very dissatisfied and my TV is sitting there at ALFA D TV waiting to be repaired as confirmed by Samsung...What do I do...? How can I get in contact with you guys, if possible please confirm, because Jordan is messing with your companies great reputation that I have been a part of for years. ID# 82213...Please have someone call me or ALFA D TV and confirm for repair so my TV is repaired and the clients are satisfied as well. This is the longest and worst service I have recieved in the 30 years of my life, and the first time I am writing negative feedback, and everything was seen and confirmed before we drove all the way there. After 72 hour repair from the first confirmation was turned into 27 calls...and re confirmation...and not picking the TV up and making us drive,and my TV is sitting there...: ( please call or email me ASAP...I need my TV soon...(714)-465-7373...LillianOloomi@rocketmail.com

False Information coming out of Greenville Office in North Carolina, and reviews being deleted when decisions are changed...

I purchased hw c450 soundbar hometheater system and when it stopped working i sent it in only to have it comeback with a new issue and also not functional. well today they asked me to send it in again for the 4th time for repair!!!! wtf! F samsung!

This company socks, l bought a T sreen phone 3 months ago, it will not play music any more. This is the third time is happening, l was talking with a customer rep. in Carabean this fool does not know any thing. her name is Lilan. T Mobile have replace this phone 3 times, told me this company is aware of this problem.

I do not have a problem with the 40" LCD tv, but I do have a problem with Samsung in general. When we purchased the tv it came with the pedestal base. We kept it on the dredder in the bedroom until my husband could hang it on the wall. It sat on the dresser about a month. We have a very expensive bedroom set and the liile plastic pieces on the bottom of the pedestal burnt 8 black circles on to the dresser. We called Samsung back then, and explained to them what happened. They said they were not responsible and would not do anything to correct what happened. We told them for future use they should put a warning in the owners manual or on the box. THey ignored that request. THe furniture could not be repaired as the color wood is an antique beige color. Furnitre repairmen were unable to stain it to match. They said they have seen this before. The pieces burn through laquered furniture. So my warning is DO NOT PUT PEDESTAL TV ON ANY FURNIUTE FOR A LONG PERIOD OF TIME. Shame on SAMSUNG>