Samsung Corporate Office & Headquarters

Dear Samsung, I went to buy a 52' plasma tv from BetBuy for $700.00 on sale, when we were informed that your television would not operate without purchasing a control box for $270.00, and then have geeksquad come out after 100 hrs and tune tv in for another $220.00 plus speacial wireing and some other box. For a grade total of $1,500.00! I didn't know that we needed all this to make your tv work! I will never buy anything from Samsung again! I am very disappointed with your company and your agents who represent you!! I went and bought a 55' Sanyo from Wal-Mart and got it for under $900.00 and it works perfectly without any other extra equipment!

I bought a surround sound theater from Samsung and we've had problems with it from day 1

very, very poor respond to a customer needs , also telephone to a corporate office is out of the hook and it is 21 st century business operation. SHEIM ON YOU SAMSUNG. This massage will be delivered to all russian publication in US.

I will never ever buy another Samsung product ever. Poor customer service, lousy quality. Bought a 32" Samsung flat screen, went completely out within 6 months, sent to customer service center & it came back with another problem.

I just bought two samsung led tvs series 6, a 40" and a 55". After reading all the posts here (i regret not finding this site before i bought the tvs) i am now afraid as i realize i am headed for trouble with the products i spent more than $5000 of my life's savings. Damn you samsung. From the philippines.

Samsung will not back their own manufactured defects. I purchased a french door refrigerator model RF4287HAWP on line and it was shipped to my house. Upon unpacking the unit I discovered a 1/2" white headed screw in the flex tray drawer. Further investigating, I figured out that the screw was used to support the railing mechanism. I inserted the screw back in to an anchor that is in the side of the refrigerator and the screw failed to tighten. I called Samsung and explained about the faulty anchor they told me that the anchor and screw were not under warranty. They also stated it was against their policy to replace either. A brand new refrig. and they would not back their product. If this is a foreshadow of what is to come, what will they back? Seems like a class action suit is needed. Buyers Beware!!!!!!

We have had our Samsung Plasma TV for about 5 months & the screen goes black. Before that happened about a month ago,some kind of crack looking thing shows up from what looks from the inside. Samsung will not even take a look at the tv,they said we have physical damage to it. Like why in the heck would we do anything that we spent nearly $700 on?! Samsung can kiss my crack! I will never buy any of their products ever again! I am so going to post on all social networking sites, to advise everyone I know & so on & so on.

In 2007 we purchased a 61 inch DLP Samsung television model # HL-S6167W for over $2000.00. In 2010, three years from the purchase date, we started hearing a humming noise, green lines in the picture and the television would turn off and try to come back on. I researched the systems and found that it could be either the color wheel had gone bad or a bad dmd board. My husband contacted the customer service help line to see which problem it might be. After explaining to the service representative what we were experiencing the representative asked if that was it and then promptly hung up on him. Clearly stunned my husband called back only to be hung up on again. On the third call we were told to take it our local Samsung approved repair shop, only to be told when we asked where the nearest one was - that there was not one in our area. We changed out the color 4 times and have sent it to a repair shop where it sat for over 15 months having had the dmd board changed out 3 times. It is currently back in shop after being in our house less than 3 days. I am telling my family, friends and fellow co workers to never buy a Samsung product if they want quality workmanship or friendly and helpful customer service. I work at a local cable company that services areas in over 20 states from California to Delaware down to Florida and I have the pleasure of talking to technicians, supervisors, customer service representatives and customers. When asked my opinion on televisions or any type of electronics or appliances I will tell them to buy any other brand except Samsung from now on. You have lost my business as well as that of my family, friends and co workers.

I have a samsung ref/freezer combo. The refrigerator is about 6or 7 years old. The main circuit board was damage due to lightning not I found out that the part I need has been DISCONTIUNE.

I purchased a 50" Plasma had it about 2 months when the screen just went black. I contacted Samsung Online and chatted with an agent to troubleshoot. I was instructed on by the agent to bring the TV closer to my computer so I could troubleshoot and not have to go back and forth from my computer to the TV. In the process the plug hit the screen and caused a spider crack. Now they will not cover the warranty because of the crack. I am very upset and out $1500

I have been trying to resolve a problem with a no drain error with my front loading silver care washer of which I have narrowed it down to either a controller or the motor and all I needed was to talk to someone that does not need a tele-promter to talk to me but that seemed to difficult so when the girl asked if I had any other questions I had one more. Why should someone that used to respect Samsung enough to have a washer,dryer,refrigerator,big screen tv,smaller flat screen,dvd player and a galaxy tab buy anything else when they have no respect for loyalty?

Well, I can only ditto what was said in all of these reviews. Customer service for Samsung is gauche, unresponsive and non-existent. Robots work there with one liners that are repeated to you throughout the entire conversation. After talking with 3 different reps in the "Executive Customer Relations," whatever that means, we are still at square one. We faxed all paperwork relative to our plea (which mysteriously could not be found until today)for assistance in solving an ongoing problem of our 50" Samsung DLP shutting down spradically. These episodes were sometimes 5 mins apart and sometimes 4 hrs apart. We have replaced 4 (going on 5) lamps over the past 3 years as well as a Data Board all of which cost us out of pocket $800 plus the cost of this lemon of a set ($1800). Bottom line, Samsung told us to bug off. We are done with Samsung. It does not feel good to get the door slammed in your face when you're looking for some kind of assistance if not monetary then at least a real effort to make things better. A $100 gift certificate towards the purchase of any Samsung product would have been, if nothing else, a nice gesture. Bad press can ruin a company--I hope Samsung is not long for this world. BUY SONY or PANASONIC. They are real people who put the customer first.

I would like for someone besides samsung customer support to tell me why the continuum smartphone did not get the 2.2froyo upgrade. This phone is great but really needs flash. I would like an answer if you care about customers.

I purchased a Samsung Captivate about a year ago, and as it turns out, it was one of the worst decisions I have made. I have decided to never purchase another Samsung product. The phone itself sucked, but the service was even worse. I purchased one of their phones, however, the warranty allows for “refurbished” replacements. I didn’t spend over $500.00 for a refurbished phone, and I’m on my second replacement. You would think that in an economy like ours companies would go the extra mile to insure customer satisfaction. Never again.

WOW, I CANNOT BELIEVE HOW MANY OF US CUSTOMERS OR OWNER OF SAMSUNGS HAVE PROBLEMS WITH SAMSUNG PRODUCTS...I AM SHOCKED THAT WE AREN'T ABLE TO FIND SOLUTIONS TO ALL OF THESE SAMSUNG PRODUCTS OR SHOULD I SAY ELECTRONCS....I SO REGRET BUING A SAMSUNG...I CAN HONESTLY TELL ALL CONCERN HOW MUCH I HATE SAMSUNG....THE CEO OF SAMSUNG IS GEE-SUNG CHOI AND I CAN'T EVEN FIND AN ADDRESS NOR A PHONE NUMBER WHERE WE CAN ALL CALL HIM AND LET HI KNOW ABOUT HS LOUSY PRODUCTS.....SOMETHINGS GOTTA GIVE.....MY TV CHANGES CHANNELS BY ITSELF, TURNS IN AND OFF BY ITSELF....I AM SICK OF IT..AND NOT ONLY ME, BUT THERE ARE PEOPLE WHO SENT OFF THEIR SET FOR REPAIRS AND DON'T KNOW WHERE THEIR SET IS...CAN OU BELIEVE THIS.....I CAN'T......MATTIE

I HAVE JUST SUBMITTED MY COMPLAINT HERE.WHAT I WILL DO IS POST THIS ON FACEBOOK AND ALERT EVERYONE ABOUT SAMSUNG ELECTRONICS.......SO THERE.

I have my Samsung Galaxy tab in December 2010. In May 2011, after 5 months using suddently the touchscreen didn't work anymore. I contact customer services and turned out, the the warranty was voided because of the manufacture tag on the back of the tablet was missing. My 2-yrs-old daughter peeled it off, and I didn't know when she did it! The product was registered immediately couple days after I received the tablet. It was not like I tried to destroy the tablet, or I tried to get illegally or a counterfeit product. I am mad because I was totally honest and did nothing wrong. I am not happy because the company did not look into the registration history, nor understand the very basic problem of a family when they have young kids in the house. The “terrible 2”, “terrible 3” kids them have 8 arms and 12 legs. Just a piece of stupid tag called manufacture "authentic" proof but caused me problems. Oh well, live and learn! No more Samsung product!! Funny how I asked about 10 of the tech support guys about how to contact Mr. CEO, Yangkyu Kim. They all said they did not know this person, did not have his contact info in their database, did not give me any contact info. hahahha ...

DELAY IN REPAIR OF WINDOW AC / Faulty product COMPLAINT NUMBER 8421982233 I purchased my Samsung Window AC on May 22, 2010. ever since that I am facing loads of issue with this product. I am totally dissatisfied by the response and bad attitude of the service provider. I will strongly recommend all of my relations and friends not to purchase any of the Samsung product as the technicians they have are cheaters and frauds. I have raised about more than 5 complaints about malfunctioning of my AC within one year. Despite of my repeated calls to Customer service (180030008282) and several hours of waiting on phone, while the customer care representative is researching on the issue, nothing has still been done. It seems that they just put you on hold for hours and then just forget about it. When my AC was in warranty the technicians always come and say the there is no issue with the AC as it is working fine even though the AC runs in only fan mode. If I explain them the compressor doesn't start they say that its just an voltage issue. This was happening for the past one month. Now when I call customer care they sent an technician named "ARUN" he also said that the AC is perfectly fine. I got an doubt and checked the voltage connection and it was 230V and I know that AC heeds only 200 + V to run. i escalated this to the customer care and spoke to VASAN (918939976908 - manager). He sent another technician (JAGAN -918939976922) and he says that the Compressor is not working. This a kind of fraud and cheating technicians (ARUN) Samsung recruits. I wonder why the compressor issue was not resolved when AC was in warranty and now suddenly they say the compressor is bad an have to change it. I was told that since the compressor has 5 years warranty it can be changed but I need to pay Rs.2000 for filling the coolant. I wonder why I have to pay when this issue was there when my AC was still under warranty. I was told to call FEDRIC (919962964446 ) to escalate regarding not paying Rs2000 for coolant. When I try calling him he doesn't pick up the call. He in fact disconnects the call - such a rude behaviour provided to customer by Samsung. Still I have problematic AC with no one from Samsung to repair it. I truly regret that I purchased the Samsung product. If I would have known that I would get such bad, irresponsive and rude support from Samsung I would have never purchased it on the first place. I would like my AC to be replaced or repaired without any charge. I really don't understand how Samsung is doing business when they can't even recruit good technicians to resolve the issue if their products are so defective. I personally would never recommend anyone to buy any Samsung product. The numbers I called but got no proper response are: 180030008282 04422486511/64574225 918939976904 918939976922 919962964446 918939976929 918939976908 I have never seen such bad customer service. Syed Ikram

yea we purchased a samsung air conditioner 5yrs ago and the compressor blew up on it a couple of days ago. We paid over $500 for the thing and it is still under warranty. Well they sent a repairman out to look at yesterday he told me he should have the part for it by friday. Samsung called this morning and said they no longer make parts for that a/c. What a crock of shit right. So that is why we should all by only american made products cause the foriegn mfrs aint worth a damn.That goes for all foriegners and the things they make

I bought a samsung Electric range on 12/05/2010. started having problems with it in April. DO NOT PURCHASE SAMSUNG PRODUCTS THEY DO NOT HONOR THEIR WARRANTY.... DO NOT RETURN YOUR PHONE CALLS. ALL I WANTED IS WHAT THEY STATED IN WARRANTY REPLACE THE STOVE. THATS ALL WELL IF IT CATCHES ON FIRE MAYBE THEY'LL TALK TO MY ATTORNEY.