Samsung Corporate Office & Headquarters

I bought my 52" Samsung model # LN52A550P3FXZA in March of 09, and as of today it has started with vertical multi-colored lines that take up 1/3 of the right hand side of my screen. I called Samsung and all they could do was set up a service request that will be at my cost. I am interested to see what the quote will be and I am sure buying a new tv is going to be the 'cheaper' option. I am VERY unhappy and what really makes me mad is that there is nothing that can be done, Samsung is ripping off its consumers with the measly 1 year warranty. News flash very little goes wrong within the first year and the extended warranties are so outrageously priced that one is still better off purchasing a new tv. DON'T BUY SAMSUNG UNLESS YOU LIKE BENDING OVER....

I don't want to give any ratings. I worked for a long time to purchase a 58" Plasma Samsung TV from HH Gregg. Had the tv out of the box for 3 days when it stopped working. It has now been 3 weeks and no tv. Had to wait on parts. Now was told that the Panel is bad and needs to be replaced. Keep in mind only been out of the box 3 days. Samsung is dragging their feet about replacing the television HH Gregg is not willing to talk about the tv. They are saying that it is up to Samsung to do their thing. I would not have a Samsung. I would not ever purchase anything else thru HH Gregg. I have called Samsung several times and thier customer service stinks. I spoke to a manager over Executive Customer Relations, she would only give her first name "Shauna" Refused to give her last name like this is top secret. She refused to give Samsungs corporate office. All she could give is the run around. What has happened to customer service in America. NO one lives up to their work anymore.

I am owing a samsung LCD 26inch tv.... Its just one and half year old.. But now i got panel problem.. The service engineer told the repair will cost around 17000.. What the hell the company is doing ... what quality the company is manufacturing....

I bought a Samsung steam dryer and paid a lot of money for it. The dryer broke before a month was up and it has broken several times since. Now it is down again. Will not power on. The breaker and outlet have been checked and the power cord has been checked. Every time it breaks the same board has to be replaced. I have to miss work sometimes more than once and I am unable to finish my laundry. There is a load in the washer and dryer right now and I cannot get a tech out until Friday due to a part being ordered. You say that customer service is important. I want a new dryer. This one is a lemon. It has warranty left and can be repaired but after that I will be on my own because the warranty will be gone. Please help me with this. I cannot afford to deal with this and it is causing my blood pressure to spike.

I have to agree with each an every comment I have read about the Samsung products, They are the worse products on the market, We purchased a side by side refrigerator, the unit will be six years old Sept of this year. The water dispenser stopped about 3 weeks ago, had a Samsung tech come in and just "look" at the frig and removed a panel on the inside of the refrigerator, pushed on the back and said "OH thats not good, it is all frozen up behind there, $80.00 for that, I now need an evaporater that is costing another $350.00... Samsung's customer service is a joke ! I got the "standard answer" Wel, since the unit is over 5 years old there is nothing we can do... Your company is the worse I have every dealt with, but rest assured I will NEVER buy another samsung product and will make sure I tell everyone I know not to purchase any type of Samsung products, because it appears that all Samsung products are a hunk of junk ! I will purchase GE products, since I have a 35 year plus GE refrigerator that is STILL going strong.........

Samsung smart ideas are selling counterfeit "Made in China" as Made in Korea. Its profitable to sell bogus China products marked with "Made in Korea" tag than actually importing from Korea. Whirpool USA is absolutely right in Samsung policy of Dumping. Check your user manuals and you will find the answer in it. You will never find true specifications. Made by Samsung does not mean "Made in Korea". Samsung authorities bribe the corrupt custom authorities and hire cute models to market counterfeit products. First find out where the components in good looking are outsourced ? Once you have found, you will always stay away from Samsung forever.

I bought a Samsung refrigerator on May 31, 2010. Since the purchase of this refrigerator I have had it repaired 6 times and it is still not working. Since then Samsung came out with a new refridgerator that fixed some of these problems. Rather than replacing the refridgerator they will only give me what I paid for the refridgerator. The same one but newer model is now $900.00 more and they are not willing to cover that to replace my refregerator. 8 years ago I bought a GE refridgerator and I had problems with it but they were willing to replace it plus give me $200.00 for food I lost. DO NOT BUY A SAMSUNG EVER BE AWARE OF THEIR PRACTICES. THESE PEOPLE WILL NOT HELP YOU IN ANYWAY AND DON'T BE FOOLED BY ANY FIVE STAR RATING THEY GET. RUN RUN RUN RUN AWAY FROM SMASUNG!!!!!

I purchased a SAMSUNG Freg and it sucks, the door handles both keep coming off and I had it for almost a year and SAMSUNG cant seen to get me the right parts to fix it. I cant say how bad I feel when guest try and open the freg door and the handles come off. I would never buy any of samsung items again.

I bought a 50 inch samsung plasma tv less than a year ago, and the screen cracked! NOT by phsical damage either! I turned it on and poof! Samsung sent out a rep from a repair company and he confirmed that this was in fact a defect in the tv!!! He said that the crack is on the inside NOT the outside and the outside screen has no scratches dents etc... and he reported this back to samsung and they "determined" it was physical damage!!!!!! ITS NOT! the rep said its not and they are not here to see!! Im not done with them yet...i will be filing a class action law suit! If the rep said it was physical damage it would be one thing but when he tells me he has seen this before and feels the tv has a flaw on the inside, how can samsung "assume" someone damaged it!!?????

I will never purchase a product from Samsung again. Bought the new Galaxy S Captivate cell phone from AT&T. Little did I know that Samsung released this phone full of bugs including the well known GPS bug. Basically the GPS is completely useless because of a faulty device that Samsung released. After Samsung released firmware updates and apps that claim to fix the problem I have tried them all with no success. Finally contacted them and after spending 2 hours being transferred and asked the same questions over and over again I got a hold of a level 3 technician that spent 1 minute over the phone with me and said I have to send it in. None of their technicians are trained to do jack squat. I knew 10x more then the level 3 technician which is extremely sad. Their repair center is 1000 Klein Rd ste 200 Plano, TX 75074. I live 20 minutes away from them and no matter how much I try they will not allow me to drop it off to them. They want me to ship the device off to them and I will be without a phone for weeks. They will not provide a loaner for their mistake of releasing a buggy phone to the public. I am extremely ashamed of Samsung and their horrible attempt to make quality products. I will never purchase a Samsung product again and will make sure friends, family and everyone around me knows about my horrible experience. Samsung I hope your company goes bankrupt. Oh and I hope the president reads this...your company sucks and I spit in your face!

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I am very disappointed in Samsung and I will be telling all my family and friends that if they have any intentions of purchasing any Samsung products that they should do themselves a big favor and by pass your product. All they will incur are double trouble. Your extended warranty that you sold me for my Samsung Front Load Washer and Dryer one of the top models is not worth the paper it’s written on. I paid for an extended warranty from Samsung in the amount of $400.00 and your wonderful company denied fixing it because of a clause in the Warranty that you did not even point out to me when I took it out. It said you don't cover rust. Well it seems that this new front load washer has so much buildup of rust around the door opening and nothing can get it cleaned. I have tried every type of cleaner that does not hurt porcelain including WD-40 and it is still embedded in and around the opening of the door. I am going to sell my pair of Samsung front loaders and I will certainly take a loss on your product, but this will be a good lesson learned not to jump the gun and cancel a good warranty with Sears to go to an organization as yours. I believe that if you want to make good for your product you will pick it up and pay me the full price that I purchased it for, and to include the 400.00 I paid to your company for the extended warranty as well. Your company is going to the dogs and all the people that you mislead into thinking that your product is the best, Well I Don't Think So. Have the decency to fix all the problems that all of the people who purchased your Samsung products because I am sure that they will tell all their family and friends exactly the way I feel. You should be ashamed of yourselves, but why you already got paid, so why in the world would you give a damn.

We bought a new 40" Plasma screen TV from Samsung, and three months later, the screen goes black. We called on the warrantee and a week and a half later a repairman came out and replaced the two circuit boards. It still didn't work. Now, two weeks later, we are still waiting for the repairman to come out and replace the other parts. Samsung refuses to replace the TV with a new one. Instead they are replacing every single part except the frame. Why are we waiting so long? They are 'making' a new plasma screen to ship here. Go figure. Terrible service.

Purchased a Samsung TV, TV sound could not be turned up so you could hear it across the room. Sent TV in for repair. TV came back after repair with same problem EXCEPT NOW IT SHUTS ON AND OFF BY ITSELF!!! Never again

I sent my Blue ray player(HT-C670w/XAA) off for repairs after only 3 or 4 weeks in use. We were so excited to have it back on APRIL FOOLS day!!! What a great April 1st prank!!IT DOES NOT WORK! Changes sources all on its own. Has a mind of it's own! I called first thing Monday morning to be told I need to send it back in for repairs..Now why would I want this peace of crap after all this. They will not give me a phone # to speak to anyone else about this.. We always buy Samsung products but never again after this... Horrific service!!!!

I purchased Samsung LED 55" 120hz Model # UN556300SFZA, Serial #Z1R39CPZ400923P in 22 July 2010 costing $2199 before taxes and on 6 March 2011 TV just stop working...Called Samsung and repair service was initiated because it was under warranty(good thing right!)...The TV was deemed unserviceable after 3 attempts over 3 weeks.....Sidebar note: Samsung like most companies today outsource it's repair service...the thing is repairman only get paid for 1 service visit...can you imagine the quality/care/concern if TV can not be repaired on 1st visit.....It all went down hill from there....Repairman would make 4pm appointment and arrive at 8pm because he was not being paid to come after 1st visit......Ultimately after 3rd attempt repairman deemed TV unserviceable....Now you have to deal with Samsung for replacement TV.....I call, representative initiate In-store Exchange(Best Buy) and states it's a 2day process, but on second day you are informed that you have been mis-informed and the process is 5-7 day process for approval and then wait for store (Best Buy) to call make appointment for exchange.....you request process be expedite because I am a active duty US Army Soldier and will be out of net for next 30 days before approval process completed... to be informed there is NOTHING that can be done the exchange approval is in process......You speak with a Supervisor of Executive Customer Relations who has NO willingness to extent little extra customer service by working with inter-department supervisors and attempting to help customer...So after arguing that they could make and exception by contacting/emailing Excahnge Department in house...They are sorry and understand my frustration but nothing can be done...So the entire process of repair and exchange would take 30 days not including unavailable 30days.....be grateful for other quality competitive companies.....Yes, I am grateful that the TV is under warranty but the lack of customer service is HORRENDOUS!!!!!!.....also additional Side Note: Through research I have found that Samsung was aware that 6300 serial model LED TV's had major defects....but they sold them anyway....risk analysis passed on to comsumers.....NO MORE SAMSUMG FOR ME!!!!! That is a lot of money and inconvenience(March Madness, etc) That's why I saved and bought big screen for, they SUCKS!!!!!

I wanted to tell Samsung how unhappy I am with a recent purchase of 3d glasses that do not work and when I called your company, they told me that the brand new glasses I just bought would be replaced with a pair of used ones and that I would have to pay for the shipping myself. However, after reading the horror stories of your other customers, I guess I should count myself lucky that I am only out $156 for a pair of 3D glasses. My television still works, but I guess I know what a waste of time it would be to try to get it fixed if it didn't, after reading all these emails. Perhaps Samsung is not aware that it is your customers who do all your advertising for you, both good and bad. I can't begin to guess how many customers you have lost over the years due to such bad press.

You realy don't have a rating low enough for your customer service. I have started my own personal campaign to tell everyone I know how awful your product is. I work in a large department store and I have made sure to tell the hundreds of customers I meet never to buy a Samsung product.

I "purchased" a Samsung Impression in May of last year. Since then the touchscreen has stopped working twice. Each time I received a replacement phone which has been refurbished. I purchased a new phone yet receive a refurbished phone. Refurbished meaning someone else returned it, you did a temporary fix and sent it to me. Only for the same thing to happen less than three months later. This has happened twice to my sister, once to my niece and according to all the postings regarding your products a lot of other people. There really should have been a recall on this product. I will absolutely never purchase another Samsung product due to how this has been handled. As I read the reviews posted prior to mine I am noticing a trend with your products. I am extremely dissapointed that in the very near future I am going to be "forced" to purchase another phone when they should last more that 1 year, let alone 3 months.

I purchased a Samsung 50" Model# PN50C550G1FXZA April 2010. TV was installed onto my living room wall with a fully-articulating bracket (arm). It seems that the TV blinks whenever we switch off our under-cabinet kitchen lights. We had the electrician who wired the house and the TV installer check out the wiring and both stated that the TV is the problem. Therefore, I contacted Samsung Cust Svc and set up a service visit. The tech declined to come since my TV was on the wall, and that it must be removed. I stated that it had an arm that moved the TV to where the back was exposed. This did not move him. I contacted Samsung and they stated this was correct. Then they had the gall to ask if I wanted to buy an extended contract. I couldn't control my laughter. I believe that Samsung advise the stores that sell this product that if you put the TV on the wall be ready to have no warranty service.