Samsung Corporate Office & Headquarters

I purchased a 46" Samsung LN-T4661F LCD HDTV 1080P with a Home theatre system about 3.5 years ago. Within 10 months the home theatre system failed and after long arguements and numerous calls i finally got Samsung to agree to replace my system only because mine was already obselete. This past February 2011, the infamous clicking started on my TV, which was failed capacitors. Samsung basically said, yeah!, we know we have a problem but your outside our warranty time by 2 months so tough luck!!! Ignorant customer service. I hired a service tech to come in at $196.00 to repair. Now 6 months later the TV turns on for 3 sec. and goes black screen but i have sound. After more than 1 hour on the phone to Samsung, they said they will fix it "IF" it's a capacitor problem, otherwise i pay for it. My Service tech that i used does not think it's capacitors??? The same day while i was in Costco looking at TV'S i met up with "5" yes "5" people with broken down fairly new Samsung TV's, one a 50" plasma that caught fire the night before while they were watching it. So far it's costing me $500.00 a year to have this TV???? Anyway talking to Samsung was a joke and word of mouth goes a long way in business, so to all who read this..STAY THE HELL AWAY FROM ANY AND ALL SAMSUNG PRODUCTS.

I purchased a 3d blu ray dvd player 5 months ago. It stopped working this past week. I contacted Samsung and they told me 3 times a technician was coming to fix it. I called a fourth timeto complain and then that rep stated that no technician would be coming and that the dvd player would have to be mailed to them at my cost. I complained and stated that i should receive a new player. They stated that they do not operate like that and that they would fix the player. I told the supervisor that if the unit broke within five months after using it ~10 times that it is probably going to break again most likely after their"WARRANTY" expire. They basically told me there is nothsing they could do for me. I will never buy a Samsung product again and they can kiss my ass.

Purchased a Samsung 32 inch t.v from the retail I work for and the damn thing only lasted a few months. When I shipped it out to be fixed since it was still in its 1 year warranty the associate called and said its non repairable. Never told me exactly how or what was broken! She said pest or dust might of caused it to break which means this is a fragile piece of garbage of a t.v. She also had the nerve to try and do me a favor and with a small fee she said sell me another t.v for $350 dollars! How is that a favor since I could purchase another one in any store for a cheaper price! I know you guys force this poor worker to try and sale another defective t.v but come on really? They could of at least repair which I know they can but choose not to because of cost reasons.I am a supervisor/dept manager of electronics of a retail that deals with t.v's and believed that your company Samsung was a decent brand of t.v. Guess what if a consumer wants to purchase a t.v I'll mention to them your poor quaility of t.v and customer service. I'll hand them instead a Sony t.v which now I believe to be more reliable. You not only lost a customer for life, but also sales from your bad customer experience which I will expose to other consumers who I serve in electronics. Chanhour@yahoo.com

My Samsung DLP TV has stars on the screen. Looks like the screen has been shot by a shotgun. Can anybody tell me what is going on? Is there any warranty protection for this. If not, What needs to be replaced?

Purchased a Samsung cabinet depth French door refrigerator in July of 2011. No sooner did we get it delved and plugged than the freezer door started freezing over. We chipped off ice 2 inches deep. The freezer unit itself had "snow" all over. Called Samsung and they gave us the number fir a repair company. They showed up, looked at the freezer closed it a few times and said they would tell the service manager and he would call us the next morning. Well....... 2 weeks later, no call. We have called them 4 times to get service. I called Customer Support this afternoon and they told me it was not a warranted problem!!!! really??? We've only had it fir 3 months. It has a years warranty and they are not willing to repair it....I will never recommend anyone buying anything Samsung.......BTW... sears is sending a repairman tomorrow morning at no cost to us...

we bought, a samsung washing maching at lowe's model WF448AAWXAA02,8-10-10 it is the worst. lowe's extended warranty it is the worst it has being 4 weeks,we use to have sears and it was better. just think

I have Samsung tv's, home theater, phone, and washer/ dryer. My washing machine is a piece of garbage. Samsung should've never started making washers. After only having it for just over a year, the drain motor does not work and won't drain the machine. I didn't realize a $900.00 washing machine is only supposed to last 1 year. I will never by a Samsung product again. They obviously only care about their bottom line and not quality.

I purchased a beautiful large refrigerator made by Samsung, and on sale at my local Lowes Store. It has french doors, ice through the door, cube ice, crushed ice, and water, it has two ice makers, and a freezer on the bottom. I have had it a year and a half. I did not buy the extended warrenty because I thought a new refrigerator that cost $2000.00 would at least last four or five years, everyone I have ever bought, no matter how cheap has, but this one is terrible, The middle door seperator, broke first, I couldn't shut the doors, and neighbor helped me manually close the door. I called repair service and did come out within a few days and fixed the mid door seperater. Two weeks later it broke again. My neighbor assisted me in manually closing and opening the door. The front door handle fell off, the screw driver to fix this thing, is tiny and I did not have one in my tool box, The filter ran out and needs to be replaced, the thermostat is complicated and the directions do not say how to set it clearly, I still don't know how it works, the bottom ice maker stopped working, and a week later it started knocking as if someone was knocking on the door, I have got to call someone again to come out and repair this mess, this time not on a warrenty. The repair man had told me earlier, that the freezer would have to be defrosted manually (the old fashioned way if it starting frosting up, which it does weekly. I called Lowes this morning and finally spoke with the saleman in appliances who asked if I had an extended warrenty? I said no" Its only a year and a half old" Financial advisers advise against purchasing extended warrenties, he laughed and said "well it sure would benefit you now if you had it" So if you have to buy this large and beautiful fridge, buy the extended warrenty!!!!!!!! I can't wait to give it away.

After the 2007 wildfires in California, I needed to replace all of my contents of my burnt home. I thought I was purchasing quality but now realize that I made a HUGE mistake in my purchase of Samsung T.V.'s. I purchased 4 brand new TV's from 46" to 52" & blurays and to date I've had to replace 1 TV & have repairmen fix 2 other's and today the picture on the last one is now going out. It's amazing how two people living in a home could have so many items go bad and after replacing my entire home of appliances.....& Only the Samsung products have failed. I understand that the warranty is 12 month's but come on, all of our tv's needed repair's or replacement....All out of my pocket except for one that went bad within the first year. I would like to speak to the President of Samsung and see why Samsung products fail so much.

On September 14th 2011, I purchased a Samsung net book from Comp Usa. The was brand new no a refurbished!. From start-up ,I was told the hard drive needs replacement ,Comp usa in Tampa, Bruce the Manger, Told me to contact Samsung. They sent me E-mail a shipping label to a Texas repair center, and refused to replace it with a new cpu. I now own a refurbished computer at full retail price. Called corporate in New Jersey, Waste of time. Basically When you buy Samsung you Bought it forever ! I hope someone with a family member that is a Attorney goes after them. oh yea I will never Buy Samsung Again.

Bought a complete stainless steel kitchen for over $5,000. Dishwasher went out after about 5 cylcles. Samsung acknowledged the need for repair. It was the Water Level Sensor. Repair done after 3 long weeks. after repair noted a water-like stain about 8 inches. Unable to remove with any cleaners. Deduction is that the steel facing was damaged due to the water sensor not sensing the over-flow of water, which contained the cleaing solution from the dishwasher detergent. If you agreed that the repair needed to be done, what's the problem in acknowledging the the over-flow caused the stain.....doesn't make sense and here I sit with a brand new kitchen. Walking by the dishwasher and seeing the stain is similar to getting into a brand new car one just purchased only to see it was keyed on the driver's side. Absolutely no support from HH Gregg or Samsung...I would please like a replacement and will give you the purchase # and the invoice #. Funny how this blog does not ask for e-mail address or invoice numbers...gather it's strictly a site to verbalize frustration with no intended resolution. Not impressive! as is your customer service

All of these bad reviews are spot on. I had a problem with my BD-6500-ZA blue ray player. I tried to get Tech Support to help me. Unfortunately I am not a tech person, yet seem to be as smart if not smarter then the people who answered the phone. Both people could only tell me that I need to update the firmware, that was already up to date. The second person I talked to apologized to me and told me that I would just have to wait a month until the new firmware update came out. Wait I cant use a dvd player that is brand new for a month because the firmware isnt up to date? Yes sir that is how it has to be. Sorry for the inconvenience. Needless to say I am not happy, and all I want at this point is an exchange or a refund. Of course they cant do that for me either, I need to send the machine back for 7-10 days at least to get it fixed. If you value customer service, dont buy Samsung, they dont care about you once they have your money. Dear Samsung, I was a very happy customer for years. I have owned several TVs, Flatscreens, blue ray players and DVD players. I was recently looking at purchasing several stainless steel apliances incl,a dishwasher, microwave, range and fridge. I understand that things happen and sometimes electronics dont work or need to be replaced, which is why you have a warranty. Its not about the fact that it doesnt work its about the horrible customer service that you provide. Its almost as if once someone buys it, it no longer matters and move on to the next. I am outraged, and unless someone contacts me in the very near future (which will never happen) you have lost my future business. I wont send back your blue ray player, Ill just buy a SONY and call it the best $200 lesson Ive ever learned. In this day and age customer service is what will make or break

Let me start by saying I am soooo disappointed in Samsung Customer service. I was given a digital camera by my daughter (17) for camera a large investment for a teen $79.00. Needless to say camera worked for 7mos. I followed the instructions on warranty certificate to have it repaired or replaced. Followed all instructions to the T. To my surprised it was sent back refused! Really because that service center doesnt handle cameras anymore??? Ok so why is it on the WARRANTY CERTIFICATE! All the CSR's with the exception of one Randy have been unhelpful and personally apathetic to my situation. I have no faith in this company or that they will honor the product. All efforts to get help have fallen on deaf ears or voicemailbox blackhole! Never ever will i buy a samsung product again, I should have listen at Best Buy where the sales rep told me there Samsung is a decent reliable product but if you have to have it repaired service is POOR!

Dear Samsung Team, This is bring your information that I live in UAE and bought a LCD TV from EROS. Since my Employment contract is to be finished I moved out all my household items visa containers. Recently my LCD TV has some issues as I switched off and later it is not working. I sent a request to SAMSUNG team to please help me in this as they guided me in writing to contact SAMSUNG LOCAL Dealer in Pakistan. Orient Electronic is the main Authorized service center in Karachi - Pakistan. I took the email print out and contacted to the local Authorized Dealer to look into my complaint and resolved in light of SAMSUNG advice but they refused to rectify, in fact the attitude of the staff was not cooperated. I had requested to give me in writing as the in charged of the service center written the note that they will not entertain my LCD TV Set. I would like to know why the above issues happened since I took the official email and shown them? Is SAMSUNG not provide the services globally? Who allowed them to refused official email, its seems that SAMSUNG HEAD OFFICE Customer Team instruction has no value? I am very much disturbed, since I am one of the user who mostly used SAMSUNG Electronic product i.e. Home Theater, LCD TV, Mobile, LAPTOP etc and that sort of response make me very much disturbed. CAN SAMSUNG HELP ME IN THIS MATTER??? The complete product information is as under: Model: LA32A450C1A Model Code: LA32A450C1XZN Type: LA32A450 S/N: ALH03MLQ80005IE Made in Malaysia Looking forward a positive response in light of the above issue. Thanks, Aamir Arman +92 300 2015026

5 weeks ago, Middle of August 2011, I bought a new samsung blu-ray disc player (BD-D5250C). The 2nd disc I put in it, I received information that the player needed to be upgraded in order to play the disc. I called the 800 number, gave them all the info. and was told they would send an upgrade disc right out. Never go it. Just called the 800 number again today and was told there's no such disc but they hope to have one sooner or later. I'll NEVER buy another samsung product again.

i am so upset with samsung right now. i bought the brand new steam washer and dryer set. i used both 4 times total. on friday september 9 2011 my dryer burnt my house down and my family and i Lost everything including our 2 family dogs. the dryer wasnt even running. what the hell kind of product is that. screw you Samsung. you canton replace our pets!

I was injured by a Samsung Transform cell phone. It overheated while in my pocket and for some unknown reason it started getting hot, very hot. I have been unsuccessful in getting any customer service from SAMSUNG. I get promises of returned calls, hung up, or just put on hold. THEY ARE TERRRIBLE at customer service. My wife's phone also got hot at the same time and had the same phone. My son who also has a transform also has had his phone get very hot. I am very frustrated with the TERRIBLE and DISRESPECTFUL CUSTOMER SERVICE I reveived. I believe this product should be taken off the market and recalled. My carrier has washed their hands of the problems, although I purchased it from them, they assert that they have no responsibility except to sell it (Sprint). If you have had a phone that overheats, please add your comments below or email me, at mf28c@engineer.com. Thanks, Mike

We purchased several Samsung appliances - washer and dryer, refrigerator, dishwasher and oven - in 2009, The dryer had to be replaced (at our cost) a few months after the warranty ran out, the refrigerator leaks and the door shelf broke. We had a Samsung authorized repairman come out to fix the leak but he cannot guarantee it will work for long - he said he gets absolutely no support from Samsung. I ordered a replacement part for the door shelf and was told it was on backorder. Now they say the part is not available and Samsung has no alternative parts. I can't put a carton of milk in my refrigerator. I agree with all the above comments - the support from Samsung is non-existant and some of the representatives are rude. I will never buy any kind of Samsung product again.

I purchased a new digital camera at Cost Co, It did not keep charged long enough to get a photo taken. After hours trying to resolve it on hold and doing tests over the phone, they sent a replacement battery a few weeks later, - but the battery was not the problem. It had other problems, and finally it was too late to return to Cost Co for a refund.

I would like to contact a rep. to review my patent that I received for multi- plexing Homeland security and transportation intersections traffic signals. I found that your interest in security using cameras and DLP technology can be of interest for your corporation and I could license you to produce a major portion of the process. Please call me and ask for more information. tms.matrix.llc@gmail.com Allen Goldberg Senior Designer 914 772-7887 4W Larence Pk U2 Piermont, NY 10968