Samsung Corporate Office & Headquarters

I purchased a 32 inch Samsung television 3 years ago. Unfortunately, the picture turned black 2 weeks ago. I have tried to get support from Samsung and again unfortunately they did not offer an acceptable solution to my problem. There was literally no recourse from the "call center" individual that I spoke with. Following discussion with the call center, I requested help from a technician who deals with Samsung TVs. His diagnosis was that repairs were needed which could cost from $150 plus labor to $800 (likely more than the set value originally). Efforts to reach any Samsung executive to appeal my case were unsuccessful. I will likely not purchase another Samsung product. Finally, I also have 4 large Philips flat screen high performance sets in my home and one Sansui 32" smaller model. These all work and have for years... A sad but true story....

I purchased a Samsung dishwasher, it is 3 years old and has cost me $504.82 in repairs and is still not working. The repair serviceman has tried twice to fix it, charged me $195 in labor and told me it needed to "dry out", that was 3 days ago. Needless to say, I am not getting returned phone calls. I would not only never purchase another Samsung product, but I go out of my way to warn others away. The machine is of poor quality and lacks responsible service.

I purchased a Samsung Refrigerator i had it for 9 months and it cuts off for days and then it comes back on i lost my whole Thanksgiving dinner due to this reoccurring situation i called in on Nov 20,2011 and virginia Electronics came out on the 23rd of Nov,2011 to tell me the mother board was burned out and it's a priority so my fridge should be fixed in 5-7 business day i then called back on the 9th business day to be told that samsung has not sent the parts i then call samsung and spoke to an nasty executive CSR to be told being that i don't have my receipt i can exchange it but it would cost me more money and she doesn't have a estimated time or date for when my parts are gonna be delivered todays date 12/16/2011 i will NEVER PURCHASE ANYTHING FROM SAMSUNG AGAIN eating day to day with four children is hard on a fixed income MERRY CHRISTMAS TO ME !!!!!

I bought a Samsung TV Model FULL HD 1080 p Series 6 Model HLSOA650L1FXZA from Circuit City and paid close to $2400. A TV for a long time? No! Within one year, it died, the bulb burned out. I had to spend close to $380 for a "factory" authorized rep to come to may house to replace the bulb and get the TV working. I wrote a letter to Samsung to complain and NO ANSWER, or reply, ever. Well the replacement bulb burned out again after less than 6 months, and my TWO THOUSAND plus TV set idle for several months. My son then ordered the replacement bulb for about $100. It was installed and worked for about 3 months before burning out again. So, in 3 years, a $2400, with close to $500 in repairs sits idle, gathering dust. I hope someone from Samsung contacts me at RCWAKES@AOL.COM. If not, I am going to contact Consumer Reports and the Better Business Bureau to complain on your company and your lousy product. I will NEVER buy another one of your products. You don't even rate one star!

I recently bought a 50" 3d plasma tv from best buy, samsung of course. I had it for 1 year and 2 months. Now they only offer a 1 year warranty. Is it strange to anyone else that things break down right outside of warrant. I still own a panasonic tv from 1996 that still works perfectly. Yet a brand new $2000.00 tv craps out after 14 months. Their customer service is awefull I was basically told I was just stuck with it and thanks for being just another idiot that bought from samsung. I will never buy another product from them again and suggest to anyone thinking that it is a good idea you yourself will be typing a message here soon. Just one more thing Samsung I hate your company and hope you go under.

I have owned 2 samsung tv's and it will be the last samsung i will ever own. Your TV's really suck!!! Someone should obviously notice that your telivisions have some serious problems. I suggest a few of you that work their should hang a few pieces of your own junk on your walls and find out what the hell is wrong with the crap that you are putting out. Again your TV"s are junk!!!!!! Thanks

I have a samsung Stratosphere smartphone I've only had the phone 5 weeks, it was my understanding one of the newest phones on the market. Well to my dissapointment it stopped working after 5 weeks. I bought it brand spanking new from verizon wireless, but when it broke, they refused to give me a new one, they told me this is how samsung works, they send a refurbished back to erplace the new one, so low and behold not only did I recieve one used phone not working but two!!! I will never buy anything from samsung or give a good word about your products or the way you handle your new products. I payed 200.00 dollars for a new one only to to get a used one back when it broke. I'm very dissapointed with your company and Verizon for the poor way they handled my problem, now I have a remake of the phone I can't stand. thanks for nothing SAMSUNG...... You won't get a good word from me on how you take care of business, if I handled my cleaning business in that order I'd be out of business!!!!

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We have a 2008 Samsung blu ray player that was working fine. In 2010 Samsung sent us a message to update the firmware. Immediately after the firmware update the DVD player was useless. It was bricked by the firmware. Sent the DVD player to the service center ( this took untill 11/11 to set up with them). They called to say it was fixed and was being sent back. A week later (today) they called and said it now has other broken pieces so we would have to pay to fix it. Wonder what happend between the time they said it was fixed and shipped and todays phone call. I will not be buying anymore Samsung products no matter how good the price is.

I have two Samsung devices. I have the Android Phone called the Intercept! (I can think of a more appropriate name for that device). It locks up, drops calls, takes 15 seconds to open/close an application, the touchscreen often doesnt work. WORST ELECTRONIC DEVICE I HAVE EVER HAD TO ENDURE!!! I have the Galaxy Tab. My son broke the screen on the Galaxy Tab and I am currently on HOLD with their offices and they cannot even quote me the cost to repair the broken screen! How are you going to manufacture a device you cannot even quote a repair cost?!!!

I, too have a 3 year old Samsung dryer that has a drum split at the seam and the rollers went out. After several calls they agreed to refund my money after depreciating the dryewr 10% for every year I owned it. This only occurred after their repairman came out and ordered the drum three times only to find out they could not get the stainless steel drum. I am now battling them to get that refund. I will never buy another Samsung product and have told everyone I know to avoid them.

First to Jim Huson. Your DLP lamp is going out and needs to be replaced. I had to replace mine less than a year after getting my TV. Then in January 2011 I had to replace the picture lamp bulb and now 10 months later, I have to replace the picture lamp bulb again!!!! I will NEVER buy another Samsung product as long as I live. I paid over $1300 for my TV and it should NOT have to be serviced 3 times during the first 4 years. That is ridiculous and so is their customer service department!!!!

I bought a 50" Samsung TV and in less than 2 years it was having problems turning on. It turns on about 5 minutes after I hit the power button. When it does there are purple dots all over the screen. Appearently, the problem stems from faulty capacitors you guys use. Samsung won't fix it. My brother-in-law and my nephew had the same problem with thier Samsung TVs. When you pay over $2,000 for a product, you would expect it to work longer than a year and a half. I also bought a Samsung cell phone last year. The GPS rarely works and quite often, the phone turns itself off and won't turn back on unless I take the battery out for a while. I was told it was a software problem, but Samsung won't fix it. I will NEVER buy another Samsung product again.

When building our new home of course we needed appliances. My wife decided she wanted all Samsung. We were told by builder and other that Samsung were not reliable and overpriced. My wife still wanted Samsung. To date after one year we have had refrigerator/freezer break down 3 times, the range 2 times, the dishwasher 3 times and yesterday the microwave quit working and started smoking. Of course we have to be home for 4 hours for service tech to show up and seldom on time. These appliances are really horrible. No more Samsung for me and anyone I can tell.

In May og 2007 we purchased the large frenchdoor refridgerator, it has two doors on top and one below for the freezer. We were happy with our Samsung for a year, then things started going wrong. We bought the extended warranty which is done next year but so far the repairmen that have been sent out on three different occassions do not have a clue what is making the freezer ice up around the door and inside yhe freezer . We were told we open the freezer door wrong by samsung!This morning the temperature was reading 58 degrees when i opened the top doors of the refridgerator. I called the watrranty department and they were sending someone out TUESDAY! Today is Friday and my food is warming up. I called the repair company they hooked me up with to see if they could come out tomorrow and havent heard back. Customer service is poor, the repairmen do not how to repair the product or do not care and Samsung could care less about the cheap poor quality of the product thet sell! Do not buy any Samsung products. My rating is minus 10 for miserable service and quality of the refridgerator we purchased. Maybe we can find an American made refridgerator if we look hard enough.

I purchased a Samsung 32 inch tv set about 3 years ago. Last week if would not turn on. I called customer service and they told me that I would have to ship my tv at my cost to get my 1 time FREE repair. They also said they needed to put a $80 hold on my credit card if it was not the turn off/on switch the $80 would go towards my 1 time FREE repair. If the repair is FREE, why do I need to pay $80...The customer service was horrible. I must have talked to at least a dozen representatives and they kept giving me the run around. I will NEVER purchase anything from Samsung again.

I purchased a Samsung microwave online, in May of 2011. The product arrived damaged. Immediately I contacted Samsung told them what had happened. At there request I sent them detailed photos of the damage. Since May 18th of 2011 Ive called Samsung every 30 days to find out the status of my parts. Each time sending them the same detailed info of the problem. As of this date I haven't received any parts from Samsung. Word to the wise do not buy anything from Samsung unless you are prepared to deal with this type of total disregard for C.S. Another example of why these big companies could care less about about there customers. As long as those share holders are happy.

I purchased a Samsung 32" Model #LN-3241D on January 7, 2007. It worked beautifully until recently when the back lamp went out. Samsung gave the name of a local repair company which told me the average cost to repair is between $300-$500. I contacted Samsung again. They agreed to fix the TV for $150 and suggested I ship via UPS. UPS estimated it would cost $200 (distance, size, packaging, insurance, etc.) to ship the TV so I still would be out of $350. I don't understand why the back lamp would go out after only three years. My old Mitsubishi was purchased in 1991 and is still going strong. I'm willing to pay something for repairs but not enough to purchase another TV.

I bought my Samsung TV LN 4053H back in December 2008. It started click when I try to turn it on. It took 3 min just to turn on. Its warranty expired. I seached online and found many Samsung TV owners had similar experience. I called Samsung and was told normal wore out. I needed to fix it on my own. The TV was hardly 4 year old. I am so disappointed with Samsung. I trusted this brand. Please stay away from this brand. I tried to chat with Samsung's agents, they are always busy. The customer service was extremely poor. I hope the Samsung's executives do read some of the complaints. Do something. Recall your defective product. Do you know that Amazon.com selling repair kit for Samsung TV? This is bad for your brand.

I always bought Samsung from appliance to electronics because I truly believed that Samsung was top of the line.....Was I ever wrong Last year I bought a Samsung front load washer/dryer at Sears, absolutely loved it until the problems began. Now imagine this...my 1 yr warranty just expired, funny isn't it? and there is now a crack in the seam of the stainless steel drum in the dryer, I know, how could this be, exactly what I was asking myself. Well according to Samsung I did something to cause it, can you imagine that? What could one possibly do to cause a crack in the seam of all places? I am a one person household, so you can imagine how small my loads are. This is defintely a defect & Samsung refuses to even come out & look at it, unless of course I pay the service fee. What Samsung is not aware of is that I am a Postal Employee, in my building alone there are over 3,000 employees, yep, you guessed it, I am putting the word out to every usps employee I can suggesting that not one of them purchase anything made by Samsung