Samsung Corporate Office & Headquarters

Bought Samsung VRT washer and dryer march 2011! On dryer stops in the middle of cycle tech says its the mother board!! Samsung replaced got 2nd dryer same model same problem 2 months after receiving! Washer smells like mildew leave door open clean it still smells! Samsung is GARBAGE sorry sir we can't refund you you will have to keep your $1300 worth of Crap and we can Sell you a New Set of Grade Garbage to sit next that pile of BS in 2 more Months!! And after 3 months Sir when those brake down on you!! We will be right Here to Laugh in your Face tell you we understand Sir and were sorry everything we manufacture is Crap!!!! Sir here's our Solution we really want to refund your money but that would be taking money away from the CEO'S Bonus and we can't have that so Please Sir we want to Sell you the Best Model Washer and Dryer we have!! And we promise Sir it won't Break Down until 1 day after warranty is up!! And at that time when you Call Us we won't laugh this time But we will just tell you Thanks for wasting all Your Hard Earned Money on our Crap and You have yourself a Crappy Rest of the Day!!!!

I am so disappointed on Samsung refrigerator. Two weeks ago it broke with water on floor couple times. After calling to Samsung support, a technician came over to look and said only fan problem with field charge of $108.25. In second trip he replaced the fan with new one but the refrigerator stopped working all then technician said it was compressor problem needing new replacement. Now its repair bill can go over hundreds although it was only around $1000 in new at that time when I purchased. Then I called Samsung many times but Samsung denied everything and refereed as third party technician even he was sent by Samsung. As many other customers have stated I will never ever buy Samsung product any more. Furthermore I will bring them to small court to pay what I have paid for unfinished repair cost and my effort including my time spent to deal those Samsung customer service calls. Samsung needs to be out of US market.

Do NOT buy a Samsung range.It is a piece of junk and the self clean dies in the middle of the cycle and it takes a year for someone to come and 'fix' it.Never has worked.Also the thing takes 20 min to boil water.I HATE it.

Dears, can you please help me to contact a responsible man in Samsung headquarter regarding some thing good Many thanks and Best regards Dali Mohamad Hassan dalimhassan@gmail.com

I purchased a samsung phone when i opened my Verizon account which was a maybe 6 months ago.. For the first 1 month was working some what fine; at times it would freeze and the touch screen would act up, but, I did not pay much attention to it. I thought turning it off, taking the battery out, and recalibrating the screen would help but that DID NOTHING. I continued using the phone due to the fact that that it's my only phone and wasn't able to buy another one, but things got even annoying and frustrating. If the phone wasn't shutting off occasionally on its own it would pick a time for the touch screen not to work, when it did work it would touch everything else but what i am trying to touch. still trying to work on the phone but it still isn't working. I have sent in my phone several time just to recieve a PIECE OF SHIT PHONE in return. I HATE SAMSUNG AND WILL NOT BUY ANOTHER THING FROM THEM, THIS IS MY THIRD PHONE FROM THEM THATS BEEN DEFECTIVE AND I'M TIRED OF PAYING FOR A PHONE THAT DOES NOT WORK. IT'S SAD THAT SAMSUNG DOES'NT CARE ABOUT THERE PRODUCTS OR CUSTOMERS.

Purchased Samsung VRT steam washer and dryer 14 months ago. The dryer started to make a thumping noise. My husband looked at the Drum and there was a crack in the seam that started branching out. We'll see what the repair man says on Friday IF he shows up. I haven't even paid them off and the dryer is basically worthless. This is not the only crack that I have heard of from these machines. THis seems as though it is a design flaw. I am not happy with this set, My KEnmore dryer is going on 13 years(wish I could have it back) and this dryer is just barely a year old. WTF.

September 28, 2007, my husband and I bought a Samsung LNT407l,40" 1080P HD LCD TV. We Paid $1,840.67 out the door. On August 28, 2010, we had to buy a new TV. This time we bought a Panasonic for $622.04. It is a 50" Plasma HDTV. It works just fine. We have no problem. I would be very reluctant to purchase Samsung of any thing at this time. (the picture on the Samsung just left us)

I purchased a samsung phone when i opened my tmobile account which was a little over a year ago. For the first 5-6 months was working some what fine; at times it would freeze and the touch screen would acted up, but, i did not pay much attention to it. I thought turning it off, taking the battery out, and recalibrating the screen would help but that DID NOTHING. I continued using the phone due to the fact that that's my only phone and wasn't able to buy another one, but things got even annoying and frustrating. If the phone wasn't shutting off occasionally on its on, it would pick a time for the touch screen not to work, when it did work it would touch everything else but what i am trying to touch. After a while i got hold of another phone to use and was still trying to work on the phone but it still wasn't working. Left it alone for 3-4 months until i realized i had insurance, company told me i did but then later said i ddnt, and my warranty for the phone expired. I demand i get a replacement when i spoke to samsung customer care, they said no, there's nothing they could but for me to buy another phone. I refuse because everything was checked on the phone, and the problem is a manufacturers problem. Final got a hold of the supervisor for customer relations CHRISTEN, told her the circumstances, and she said she cannot replace the phone because warranty expired On DECEMBER 31,2011 but they can fix the touch screen but i'll have to pay, I REFUSED, SAID THANK YOU AND I WILL BE CALLING CORPERATE. I HATE SAMSUNG AND WILL NOT BUY ANOTHER THING FROM THEM, THIS IS MY THIRD PHONE FROM THEM THATS BEEN DEFECTIVE AND I'M TIRED OF GIVING LAZY BUMS MY MONEY WHO DON'T WANT TO TAKE THEIR TIMES TO MAKE A SUCCESSFUL WORKING PIECE OF EQUIPMENT. NOKIA HAS WAY BETTER SERVICE THEN THEM AND THEIR PHONE'S LAST.

samsung 46 inch LN46A650A1F capacaptor went on a tv that cost over 2ooo.oo and was only 3years old. samsung said they would cover the part it failed because of defect tech came fixed it charged me full cost part and all told me to fight it out with samsung called to be repaid for part .....guess what nobody knows what iam talking about ...no repay no help just to bad for me ....well no more samsons for me they can,t even keep thier word.

I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT I BOUGHT THE SEEK CELL PHONE AND PREVIAL BOTH BRAND NEW BOTH MESSED UP WITHIN 3 MONTHS OF SERVICE AND THEY REFUSE TO FIX IT ITS BULLCRAP IM OUT OF ABOUT 600 DOLLERS THIS IS CRAZY I DIDNT KNOW THAT IF A CELL PHONE DOES WIRED STUFF LIKE SAYS ITS CHARGIN WHEN THERE IS NO CHARGER ATTACHED TO IT BUT YET ITS MY FAULT THIS IS SO CRAZY DO NOT I REPETE DO NOT BUY A SAMSUNG CELL PHONE OR ANY PRODUCT FOR THAT MATTER ID BE AFRAID TO BUY SOMTHING THAT REALLY COST AND IT GO OUT THEY WOULDNT REPLACE IT DONT BE A SUCKER!!!!!! LIKE ME !!!!!

I purchased a Samsung stove on Nov 2011 and to this day I still have not received it. Due to constant delays and lies from both the manager in Fern Park fla it will be another month before they ship it. I am very disappointed in their service at Lowes and with the Samsung distributers. I will never buy another product from either companys. So be forwarned.

I was able to get through to corp office at this number 201-994-2510. Please call and ask for president of company.

This is minor compared to the value of other items but it is a sad commentary on Samsung if they cannot back a camera retail value, 129$ Canadian....brief outline, stopped working 13 days after purchase, lens cover stopped opening...returned home after 18 days and called...retailer no longer covered it so went to "customer service"...after a month of mind boggling foolery, I gave up...after being away for 6 weeks, I made another attempt and finally sent it in to their repair center...camera came back From Nortown Camera, Toronto, in worse condition than it went in...more calls, I would estimate, more out of interest as to how far they would go, and they still would not replace, it had to be sent for "evaluation"...so, escalation...nothing intelligent nor realistic...finally, after 2.5 hours of mind boggling crap, 2.5 of an estimated 20 or more hours,I asked if this was the highest and was told yes, yet, 5 minutes later she tells me she has to check this with a superior...she lied...the conversation continued but I emphasized she was a liar and finally snapped and after venting, I tossed the camera in a cupboard to forget about it...about a week later, I get a call from the US office.."do you mind doing a survey on Samsung service"....ok, for sure...I started to tell what I thought, very polite and accurate; then, after maybe a minute, the woman hung up...I called back and got the US customer service and asked who called...4 times they said they would put it to the Canadian office and not one reply...think about this when you go to drop thousands on a Samsung product, if they will not take care of 129$ camera, probably produced for, what, 15$, what service are you going to get on something like a 2000$ laptop?...I am going to continue with them today, more out the interest of how bad a company can actually be...by comparison, I bought a Sony for my son Christmas 2010, a small stress crack developed, called Sony and it was replaced in 3 days...my daughter has a Sony I gave her in 2005 and it is now their backup after endless years of use...my Nikon equipment is 30 years old and still perfect; one breakdown and a complete overhaul for 100$...no, Samsung is just not worth the risk for any product of significant value; I learned my lesson and will still have a lot of fun for 129$....avoid them at all costs...

I purchased a Samsung 50" plasma Tv from (Sears) on November 10, 2010. I called Sears October 30, 2011 and told them that I have red spots on my TV. They placed a service call and the tech called me on November 1, and was in a totally different city. Then a second service was placed and the tech NEVER showed up or called. Then a third tech came out and made the TV worse. This is not the countless times I spoke with 800-4my home and was told to download the software and fix it myself. I said NO because that is why I bought a warrenty. Well it is now January 10, 2012 and my TV is still not fixed or replaced. Sears really need to fix the way the due business. I see why a lot of their stores are closing. I will never buy another TV from Sears. They do not take care of their customers.

I purchased a washer and a refrigerator from Samsung, both broke down. The refrigerator was exchanged for another one. The technician couldn't repair it. I could tell that it had been used, because it had scratches and smudges on it. The ice scoop was missing and the egg container was missing. The washer caused so many problems. Technicians came out five times before they discovered that the machine needed a part. The machine washed for a month and stopped washing. I will never, never, ever purchase anything from samsung again. Their products are no good. They cause consumers too many headaches. RATING 0 0 0 0 0

just over 2 years ago we invested over 2000.00 in a washer & dryer set - we are now on to our 2nd service call for the dryer & it will cost about 400.00 to repair (the heating element went out) and they will do nothing other then call in the work order for us - WOW, you are going to do for me what I already did?! I'm lovin' that customer support. I find it funny that their philosophy says 'to devote our talent and technology to creating superior products and services that contribute to a better global society.' Samsung - you will probably never read this, but your product is far from superior & I will be one mom who makes sure her network knows how unreliable your product is and how self centered your customer support/service really is. Your business will only be as strong as your most loyal customer & the way I see it, your have no loyal customers - just a matter of time before the economy & customer dissatisfaction catches up to you.

As of right now my Samsung refrigerator has broken down twice.The first time they came to repair it(Sears) it took them 2 and a half months, in the summer. First they placed a new start up motor,then the compressor, then both coils-one at each visit,I might add--,then the mother board-which started it working but they had to come back a week later to charge the coolant system.So that was a whole refrigerator/freezer full of food --lost.This time a tech came out and said it was the compressor again.They said they would have to order the part,another week or so,so they come back, without the compressor(because it had been misplaced) but with a start up motor instead. GUESS WHAT it didn't fix it.It has been a month and a half now,including Thanksgiving and Christmas....so they call Steve (my husband)and tell him they found the compressor sitting in the corner and they would be out here 01/06/12 to repair the frig...GREAT!!!!! so I take off work...Guess what they call around 9:30 and say they can not come because they did not have a proper history on the refrigerator, even though they are the ones that have done all the visits and repairs that have been done to this piece of crap.Sears keeps cancelling my appointments because of mistakes on their end.Now they say they can come out on the 11th ,so the technican can give samsung a complete problem diagnosis on the repair....OKAY what the crap have they done these other visits? Oh samsung says that I can get a pro rated amount for the refrigerator but being it is three years old and out of warranty(manufacturers)-the first time it broke down was within the first 11 months-for the same thing that is wrong right now(which is covered for 5 years)--that a technican still has to come out to evaluate the appliance.Okay we paid 1100.00 for this fridge what do you think they will offer?It is still in mint condition(other

I have a samsung refridgerator that broke down 4 days ago. I called the samsung toll free number to find a repair service. They gave me a number to call, only to be told that they do not service Delaware. I called samsung again only to be told that I must live in a remote area. Wilmington is a large city. samsung rep stated that I would have to wait up to 24 hours and someone would call as soon as they could find who services Delaware. Two days later only to be given another company that does not service Delaware. Called back again only to get answering machine. Left message. Next day I received call that I would have to wait 6 more days

I am having a Samsung color laser MFP - CLX-3170 series which is working fine. One drawback though is the standalone scan to email feature that does not support SMTP SSL. Most ISPs requires SSL while setting up email. Is it not possible to modify the firmware and add the missing feature? We are a lot of customers out here which have tried numerous times to contact out local Samsung support which only replies “it is not supported”. Samsung are known for the completeness in their products but for this printer it unfortunately failed.

I purchased a Convoy 2 (RUGGEDIZED - MIL SPEC) phone, and had the unfortunate happening of falling down. The phone was not visibly damaged, but the screen went nuts. I tried phone, e-mail, and ended up sending the phone to Samsung for evaluation. (Their agent had told me it would be fixed, since there was not "visible" damage). I received the phone back today, in the unrepaired condition. They had offered to repair it for $83+, but I could go to Best Buy and get a new one for $29. I am convinced that Samsung's "ruggedized -mil spec" rating is far-fetched. If the unit cannot endure any more damage than I exposed it to, the military is being taken for a ride. (another $600 toilet seat) I will never use or recommend Samsung to anyone. Their customer service is non-existent, and their advertising is misleading, to say the least.